Endorsed by Which?

Finesse Windows Limited

4.9

362 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
362 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Very Pleased
Customer Service
Quality
Value
Absolutely fantastic work. Great addition to the house and good quality finish. well worth the money
Mr Steer, Kings Norton Posted on 02/01/2016 , work completed 02/01/2016
Brilliant
Customer Service
Quality
Value
Great set up and ethos. Using for the 3rd time, great service and friendly guys
Customer , Harborne Posted on 04/01/2016 , work completed 04/01/2016
Great Quality
Customer Service
Quality
Value
Very happy, no problems at all. On time and to budget
Miss Grant, Hall Green Posted on 04/01/2016 , work completed 04/01/2016
Excellent service
Customer Service
Quality
Value
I was extremely pleased with the professional approach Finesse Windows showed right from the start with the sales (survey & fitting of our windows) I would highly recommend them to our family & friends on an extension. The quality is excellent.
Robert, West Midlands Posted on 20/02/2016 , work completed 20/02/2016
Fantastic
Customer Service
Quality
Value
In the quest for the best, they pass any test; a window firm you can clearly see through: quality.
Veronica, West Midlands Posted on 22/03/2016 , work completed 22/03/2016
The trader replied (on 23/11/2016)
Hi Veronica, thank your for your very kind, very impressive rhyming reply! Much appreciated.
Professional and approachable
Customer Service
Quality
Value
Although they were not the cheapest quote I received, the manner in which they dealt with me reassured me to go with them. They were also recommended to me by other members of my family that had used their services in the past. I have no complaints with their work.
Averil, West Midlands Posted on 19/04/2016 , work completed 19/04/2016
Excellent workmanship
Customer Service
Quality
Value
Everyone at Finesse Windows is very friendly and professional. The time taken to make sure our new conservatory was perfectly designed and built was second to none. All the tradesmen who the company use are excellent. Most highly recommend.
Linda, West Midlands Posted on 23/04/2016 , work completed 23/04/2016
My Review
Customer Service
Quality
Value
Excellent job and follow up care.
Reg, West Midlands Posted on 01/05/2016 , work completed 01/05/2016
My Review
Customer Service
Quality
Value
Prompt and Professional
Doreen, West Midlands Posted on 10/05/2016 , work completed 10/05/2016
A very reliable company
Customer Service
Quality
Value
We have dealt with Finesse for many years. Windows, soffits, also a conservatory built by them. Nothing is too much trouble. We have no hesitation in recommending them and have done!
Harold, West Midlands Posted on 13/05/2016 , work completed 13/05/2016
Superb
Customer Service
Quality
Value
All the different skilled workmen that came were efficient, friendly, tidy, considerate and did a superb job. They went the extra mile too at offering advice and contacts for future building work we require. Can't recommend them highly enough!
curlysue Posted on 20/05/2016 , work completed 20/05/2016
Fantastic service
Customer Service
Quality
Value
Very friendly company. Provided us with many options initially. Confirmed and honoured all timescales. Very professional company with skilled fitters minor after sales issues resolved swiftly.
Saxon, Worcestershire Posted on 01/06/2016 , work completed 01/06/2016
Satisfied customer
Customer Service
Quality
Value
The job was completed on time in a professional manner, disruption was kept to a minimum and consideration for the customers home was taken. Snagging was carried out swiftly and carefully with every effort to satisfy the customer.
Which? Trusted Traders Consumer Posted on 06/06/2016 , work completed 06/06/2016
Fabulous job - very impressed
Customer Service
Quality
Value
I have used this trader in the past and had no hesitation in using them again. They were professional, prompt, open to negotiation, and reasonable in price. I will use them again.
Jan, West Midlands Posted on 09/06/2016 , work completed 09/06/2016
Brilliant company
Customer Service
Quality
Value
Wonderful company to deal with. Our fitters were excellent, as was their workmanship. The quality of the product is top of the range. We are delighted with our new windows throughout and have no hesitation in recommending.
Derek, West Midlands Posted on 13/06/2016 , work completed 13/06/2016
Finesse-windows
Customer Service
Quality
Value
If John Lewis did double glazing it would be designed and installed by Finesse Windows.
Christopher, West Midlands Posted on 17/06/2016 , work completed 17/06/2016
Completely
Customer Service
Quality
Value
Arrived on time, worked steadily, cleaned up afterwards. Good professional job.
Susan, West Midlands Posted on 20/06/2016 , work completed 20/06/2016
Very impressed.
Customer Service
Quality
Value
I was extremely impressed and satisfied with the level of service given by this company. From beginning to end they went out of their way to ensure the work carried out was to a high standard. I would highly recommend this company.
Jacqueline, West Midlands Posted on 27/06/2016 , work completed 27/06/2016
Lifelong quality
Customer Service
Quality
Value
We have used the company for 20 years. Some of the first window fitters still look like new. Excellent quality product and really pleasant and efficient staff.
Neil, West Midlands Posted on 01/07/2016 , work completed 01/07/2016
The trader replied (on 23/11/2016)
Hi Neil, many thanks for your much valued business over the decades.
Excellent job, prompt & professional.
Customer Service
Quality
Value
Work carried out to our complete satisfaction.
Edward, West Midlands Posted on 06/07/2016 , work completed 06/07/2016
Happy to recommend
Customer Service
Quality
Value
Have used this company on several occasions without any issues. Recently we had a loggia fitted which is wonderful and was completed on time and to budget by skilled friendly tradesmen. Would happily recommend to others.
Which? Trusted Traders Consumer Posted on 10/07/2016 , work completed 10/07/2016
Brilliant job
Customer Service
Quality
Value
I can highly recommend Finesse Windows - I have used them twice & they are very skilled & reliable.
Kate, West Midlands Posted on 13/07/2016 , work completed 13/07/2016
Competent & friendly
Customer Service
Quality
Value
Although the firm mis-measured windows to be replaced, due to seal leakage, all was put right without fuss, and competently.
Christopher, West Midlands Posted on 20/07/2016 , work completed 20/07/2016
Very good job
Customer Service
Quality
Value
Fitters were very good and very tidy, we are very pleased with the finished product also we felt that Ray the sales rep was very professional.
Margaret, West Midlands Posted on 22/07/2016 , work completed 22/07/2016
The trader replied (on 23/11/2016)
Hi Margaret, many thanks for taking the time to provide your feedback. We will pass on your kind words to Ray.
Brilliant
Customer Service
Quality
Value
Finesse Window staff from Managing Director to a receptionist are really helpful and professional. Any defect spotted are corrected in no time. We admire their work.
Muhammad Amin, West Midlands Posted on 25/07/2016 , work completed 25/07/2016
Professional job
Customer Service
Quality
Value
Good quality fittings installed efficiently with minimal disruption. A few small problems were noticed afterwards but these were corrected efficiently.
Adrian, West Midlands Posted on 28/07/2016 , work completed 28/07/2016
Efficient, clean and reliable
Customer Service
Quality
Value
The surveyor returned several times to make absolutely sure that the measurements were correct, which was very reassuring. The fitters were quick, clean and tidy & professional. The accounts team were also very helpful and efficient & all staff very pleasant.
Sheila, West Midlands Posted on 28/07/2016 , work completed 28/07/2016
The trader replied (on 23/11/2016)
Thanks for your kind words Sheila - we will pass on your comments to Vic the surveyor. It's always better to measure twice & manufacture once!
Excellent job
Customer Service
Quality
Value
Very happy. A job well done!
Brian, West Midlands Posted on 01/08/2016 , work completed 01/08/2016
Excellent job
Customer Service
Quality
Value
As usual, we were delighted with the quality and workmanship. Everyone at Finesse very helpful.
David, West Midlands Posted on 03/08/2016 , work completed 03/08/2016
Fantastic, as usual.
Customer Service
Quality
Value
Always a pleasurable experience deal with Finesse Windows. Work to a high standard, and completed ahead of schedule.
Chris, West Midlands Posted on 04/08/2016 , work completed 04/08/2016
Prompt & professional
Customer Service
Quality
Value
Finess were very good, better than expected, I was most impressed with their work. I would recommend Finess to anyone.
Ronald, West Midlands Posted on 05/08/2016 , work completed 05/08/2016
Excellent job.
Customer Service
Quality
Value
Most impressed with the quality service finesse gave us. They did an excellent job. Very friendly reliable company, would definitely recommend them to others.
Tony, West Midlands Posted on 08/08/2016 , work completed 08/08/2016
Excellent as always
Customer Service
Quality
Value
Over the past three years, we have replaced all our windows using Finesse, the final 3 this year. We have been most satisfied with their service - all aspects are excellent. A couple of trivial problems that occurred some time after an installation, which were dealt with promptly & efficiently.
Suzette, West Midlands Posted on 10/08/2016 , work completed 10/08/2016
Excellent from start to finish.
Customer Service
Quality
Value
Excellent quality and service from all staff. I would recommend this firm in future.
Rosalyn, West Midlands Posted on 12/08/2016 , work completed 12/08/2016
Brilliant job
Customer Service
Quality
Value
The fitters were prompt and professional and very tidy. The surveyor called in and checked everything was OK and the aftercare service was great. They checked we were pleased with everything. In all a way friendly professional company.
Alan, West Midlands Posted on 12/08/2016 , work completed 12/08/2016
Highly recommended
Customer Service
Quality
Value
Excellent service from beginning to end. It's hard to find a trusted window co. that offers good value and good service. Finesse Windows do both. Would happily use them again and highly recommend them.
Lisa, West Midlands Posted on 19/08/2016 , work completed 19/08/2016
Prompt & professional
Customer Service
Quality
Value
I've used Finesse for replacement windows and doors for over 12 years. I recommend them. They do a good job and provide good aftercare.
Peter, West Midlands Posted on 26/08/2016 , work completed 26/08/2016
The antithesis of a pushy double glazing company
Customer Service
Quality
Value
We had several windows and a patio door installed by Finesse and found their whole company ethos to be the complete opposite of a national firm we invited for a quote. From the first person who came round to the follow up visit after install, it was a pleasure to deal with them and I can't recommend them more highly.
Macbook Posted on 28/08/2016 , work completed 28/08/2016
The trader replied (on 12/12/2016)
Thank you for this lovely feedback. We do set ourselves up to be the exact opposite of the stereotypical glazing company that everybody fears - so it's brilliant to get this kind of feedback. Thank you for taking the time to tell us about your experience.
Manufacturer and fitters of excellent product
Customer Service
Quality
Value
This company manufacture their own windows. In fact I was given a tour of the factory. Good price from 3 quotes obtained. Delivery was 6/8 weeks but in actual fact was 5. Bit of a shaky start, the windows they were starting on needed a steel (house built 1935) this and another provided at no extra charge. The windows look great and are exactly to spec. Surveyor made some excellent recommendations. recommended.
Raymond, West Midlands Posted on 05/09/2016 , work completed 05/09/2016
The trader replied (on 23/11/2016)
Hi Raymond, thanks for taking the time to come & visit us. We love it when people come along to see us in action!
Excellent Service
Customer Service
Quality
Value
We found Finesse an extremely reliable, professional and friendly company. From the sales rep to the fitters we couldn't have asked for better, worked within our budget and fitted to schedule. Excellent value for money they did a fabulous job and the windows look superb. Would highly recommend this company.
Ann H Posted on 06/09/2016 , work completed 06/09/2016
Very good
Customer Service
Quality
Value
They did a good job.
Which? Trusted Traders Consumer Posted on 16/09/2016 , work completed 16/09/2016
My Review
Customer Service
Quality
Value
Very Happy
Louise, West Midlands Posted on 19/09/2016 , work completed 19/09/2016
Excellent professional work
Customer Service
Quality
Value
Wonderful work done by every one concerned. The fitters went beyond their duty, my self being over eighty, insisted they would remove curtains and trades. I was not to sit in a dark evening without curtains, they also replaced the track.
Madeline, West Midlands Posted on 20/09/2016 , work completed 20/09/2016
The trader replied (on 23/11/2016)
Thanks for your message Madeline. Our fitters are excellent at what they do - but as you say - its the small touches that make all the difference. Glad we could be of service
Excellent job
Customer Service
Quality
Value
All workman professional and courteous. Would definitely recommend the company to others.
Doreen, West Midlands Posted on 09/10/2016 , work completed 09/10/2016
Brilliant job
Customer Service
Quality
Value
I was delighted with the work done. Highly recommended this company fast & efficient service.
Gail, West Midlands Posted on 11/10/2016 , work completed 11/10/2016
The trader replied (on 23/11/2016)
Hi Gail, thank you for your kind words.
Superb Service
Customer Service
Quality
Value
Their quote was competitive their product good and they fitted my porch door with the minimum of fuss.
Ian, West Midlands Posted on 14/10/2016 , work completed 14/10/2016
Top notch job-truly
Customer Service
Quality
Value
First rate company, from initial enquiry to job completion. A very personalised approach, with no pressure, at every stage. Very satisfied and no hesitation to recommend finesse windows-seriously.
Stephen, West Midlands Posted on 17/10/2016 , work completed 17/10/2016
The trader replied (on 12/12/2016)
Thank you - one of our guiding philosophies is to never pressurise a potential client into placing an order. Thanks for trusting us with your business.
Excellent Work
Customer Service
Quality
Value
Finesse delivered a 1st class service within the time scale permitted. They were very professional arriving on time and cleared up before they left. Great work!
Andrew Posted on 17/10/2016 , work completed 17/10/2016
Prompt and Professional
Customer Service
Quality
Value
A very professional service from start to finish. the whole team knew the product inside out and answered all questions asked. Also giving good advice enabling me to decide what was right for me.
Steven, West Midlands Posted on 22/10/2016 , work completed 22/10/2016
Very helpful service
Customer Service
Quality
Value
Excellent service from the moment we walked into the showroom. We were also about to go overseas for several months and Finesse worked around this very helpfully. We have now returned from overseas and found an excellent job.
Hugh, West Midlands Posted on 27/10/2016 , work completed 27/10/2016