Firstbase Drainage Services

Fantastic service, very prompt and professional service with a smile Will be recommending dean and his colleagues to all my friends and family Thanks again dean very happy with the work carried out Kind regards

I emailed Dean at 17.30 on Sunday about a virtually blocked external kitchen drain. He replied just over 1.5 hours later, asking me to call, which I did the next morning. On the call, he advised me to try plunging the drain with a mop to see if that unblocked it. To my surprise (& gratitude!), it worked! Not only that, but he then called a bit later to see if I'd been successful with the mop. Definitely the extra mile!

We had a consistent problem with our drains which other (very expensive) drainage companies had failed to solve. Deano rolled up his sleeves and fixed it immediately. Deano is a genius with a massive knowledge of drains. His team were efficient, professional, and friendly. He was always reasonable on fees too. Very strongly recommend.

The team came out on short notice, gave a decent window to when they would arrive, went over and beyond and were clear with what the issue was and fixed it for us. We don't shop around for quotes as we know Dean and his team are professional and get the job done.

A plumber I found through Trusted Traders contacted Firstbase on my behalf and they arrived within the hour. The guys were professional and competent - which is exactly what you want when you have blocked drains that threaten to ruin your Christmas. They were also friendly, patient and polite. The job was done thoroughly and at a very reasonable price. Thank heavens for Trusted Traders, it's not easy to identify good tradespeople in a crisis (or at any time). And thank you Firsbase for not making a drama out of my crisis.

Dean and his team came to my property in October on a recommendation from a plumber. Dean and his team came to my property in October on a recommendation from a plumber. The plumber had already spoken to Dean, and as soon as they arrived, they got down to the job. They informed me what they were going to do, they cleared out the under-sink cupboard. And set to it. Twenty minutes later they were all done. I went into the kitchen, and they told me what they found and showed me the drainage. But best of all they placed everything back and were tidy. Dean explained that is may occur again if so call them back. It did slow up again, a fortnight later and Dean returned to pressure wash the pipe. Now a month later all is good. I highly recommend Firstbase Drainage Services for efficiency, tidy, polite, and no-nonsense approach. All at a reasonable price.

Firstbase Drainage Services attended to a drainage issue recently in my Victorian house. Dean advised what needed to be done. Emailed quote. Then arranged a date for carrying out the work. The necessary repairs were carried out on the agreed date. Dean and his team were punctual, efficient and friendly. Excellent service. Thank you.

I called Dean to deal with what I thought to be a blocked downpipe on a three storey town house. He responded on the same day and dealt with the issues, more complicated than I thought, very effectively. He is a very pleasant guy, who listens, turns up speedily, and does the job well. Couldn't ask for more.

Dean and his team were polite, on time and very thorough with the survey. They clearly know what they are doing.

Digswell Tennis Club had a water leak between the water meter and the rising main that the water company wanted to repair and bill us for if we had not repaired the leak within five days. There was also a blocked drain. Dean from Firstbase Drainage Services quickly assessed the problems and had a team onsite within five working days. The leak was quickly found and repaired. The blocked drain was also investigated with a camera and the source of the blockage identified. I found Firstbase Drainage to be very professional, prompt and efficient. Their fee for dealing with two problems was very reasonable.