Firstbase Drainage Services

Firstbase Drainage Services attended to a drainage issue recently in my Victorian house. Dean advised what needed to be done. Emailed quote. Then arranged a date for carrying out the work. The necessary repairs were carried out on the agreed date. Dean and his team were punctual, efficient and friendly. Excellent service. Thank you.

I called Dean to deal with what I thought to be a blocked downpipe on a three storey town house. He responded on the same day and dealt with the issues, more complicated than I thought, very effectively. He is a very pleasant guy, who listens, turns up speedily, and does the job well. Couldn't ask for more.

Dean and his team were polite, on time and very thorough with the survey. They clearly know what they are doing.

Digswell Tennis Club had a water leak between the water meter and the rising main that the water company wanted to repair and bill us for if we had not repaired the leak within five days. There was also a blocked drain. Dean from Firstbase Drainage Services quickly assessed the problems and had a team onsite within five working days. The leak was quickly found and repaired. The blocked drain was also investigated with a camera and the source of the blockage identified. I found Firstbase Drainage to be very professional, prompt and efficient. Their fee for dealing with two problems was very reasonable.

Deans firm showed up to see if our drains were the source of our rat problem they were very thorough and not only do we no longer have rats but they also realised we had a fatal flaw in our general waste pipe work which they have now put right for us Hugely appreciated

We contacted Dean of Firstbase for a quote for dealing with a problem we've had some time with a sewer which has blocked repeatedly, occasionally causing some flooding. He gave us a free Ccv survey to identify the likely problem and, once engaged, did the full job, involving three further visits within ten days of the initial visit, though it was not an urgent job. The sewer dates from Victorian times and so had some unusual, indeed in one case unique, design features which presented a series of unexpected challenges. Dean and his team were professional, persistent in their pursuit of solutions, very hard-working and good-natured to go with it, which always helps. We are very satisfied with the result and thought his charges were reasonable and transparent. We'd happily ask him back to do other work for us in future.

Dean and his workforce,were punctual,courteous , efficient and above all honest.The bill was reasonable .I would certainly recommend them .

The drain at my house was blocked and a friend recommended I contact Dean. He called within minutes of my message to him on a Saturday and gave me some advice as he thought I may have been able to clear it myself to save money. This was very much appreciated but the problem was a little more complicated and my skills were no match for the blockage. I spoke to Dean again the same day and after checking his schedule he offered to come out the next morning. He arrived exactly at the time he said he would and within minutes had located the cause of the issue (this is why you use a professional!). Another few minutes later the blockage was cleared and he then set about cleaning up. He left the front of my house and driveway cleaner than it was when he arrived, and was extremely friendly and courteous throughout the whole job. I would have been happy to pay twice what he charged me to cure the headache the blockage had caused me - I couldn't use my washing machine or dishwasher (which meant I had to get a takeaway :-) ) - and I was thoroughly relieved once everything was back to normal. The service I recieved from Firstbase Drainage was exceptional and I would have no hesitation in using them again as well as recommending them to anyone in needs any draingage work done. Thanks Dean!

I contacted Dean with a tricky drainage issue. He and his workmen dealt with the issue really well and quickly. During the job , they needed to try some new things to solve the problem and Dean made his workmen available for an extra day, to get the job done. The company were fast, friendly , good quality work and very tidy. I would not hesitate to contact them again or to recommend.

Excellent service, they go above and beyond what was expected would use again and would recommend there very professional.