We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Endorsed by

Which

?

Trusted Traders

Flamecare (Homeplan) LTD

Logo on white
Opening Hours
Today - 08:00–20:00
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday 08:00–20:00
  • Sunday 08:00–20:00
Profile thumb flamecare

4.0

4 Reviews

About

Please do not hesitate to contact us, we look forward to hearing from you.

What we do

  • Plumbers

  • Boiler, central heating and gas engineers

  • Gas installers

Customer reviews

Reviews summary

4.0
4 reviews
Customer Service
4.0
Quality
4.0
Value
4.0
Sort by
Appauling service, and not for the first time
Customer Service
Quality
Value
The owner of the company, Simon is both arrogant and rude, his attitude is ‘if you don't like it you know what you can do’. The engineers repeatedly fail to turn up despite making an appointment. When engineers are unable to attend the company does not even call out of courtesy to let customers know. Today despite being told an engineer would be out quickly no one turned up and I received no telephone call explaining why and this has happened multiple times. Even when an engineer does come out they do not fix the issue and I am forced to call back days later. Several times someone has supposedly fixed my toilet, tap and drain but clearly they do not know what they are doing as I have the same ongoing issues. I certainly would not recommend and I will be demanding the cancellation of my policy.
Damon drive05/11/2018
Fast response, very helpful, great service
Customer Service
Quality
Value
They were brilliant. Our boiler broke down on the weekend and they were out within 3 hours. They got us up and running again for the weekend without charge which kept us going until they could purchase the required part on the Monday. On the Monday they came to fix the boiler and they were proficient and professional. The support and service from both the engineer and the administrator was excellent.
J Wheeler12/12/2017
Quality workmanship
Customer Service
Quality
Value
Very happy with service received. Needed a new boiler as the old one was a bit of an antique and desperately needed replacing. I had several quotes but was most satisfied with the one from Simon. He pointed me in the direction of a boiler that comes with a long warranty. I was impressed by his knowledge and reassured about some of my property's quirks, which others who had been out to see me had done that "tutting... difficult job" etc. No such problem with this firm. Engineers were on time on the day of works, very impressed with how quickly the installation was dealt with. Afterwards they took away the old boiler, packaging and cleaned up. I was even more grateful that one of the engineers did me a favour and put up a bathroom cabinet for me. He didn't have to but has saved me some hassle. Very happy and now very toasty!
A&J Sheffield 04/10/2016
Excellent in all areas
Customer Service
Quality
Value
I am very happy with the service from Flamcare. Very prompt, reliable & professional. Very neat workmen - explained everything they were doing & how my new heating system worked. Would highly recommend this company.
Caroline, Derbyshire10/02/2015