Flamecare (Homeplan) LTD

Yesterday evening, Sunday, we found a leak beneath the boiler. This morning, just after 8am I rang Flamecare to report the problem and were advised someone would call today. Amazingly within half an hour, the engineer, Sam, arrived and within the next half hour, he had located the leak and repaired it. Great - who could ask for more?

A big thank you to this wonderful business. Our old boiler had been on its last legs for ages. It gave up 2 weeks ago, so we contacted Flamecare after a recommendation from a family member. We had a new boiler installed by them this week which comes with a 12 year guarantee. The guys who came to do the install set a great impression of this business - they got stuck in and worked tirelessly throughout the day. The new boiler is so much quieter than the old one, and we have a portable room stat as well which we didn't have before. 100% recommend :-)

I had to have a new boiler as my one failed due to age 20yrs! I had recently joined Flamecare, and I can honestly say from start to finish; the whole team were just so supportive they went above and beyond that extra mile just so professional; courteous; helpful; approachable; they reassured me from the beginning of the workforce were trojans and so respectful so tidy and clean despite the inevitable disruption of a new boiler install I've honestly never come across such a fantastic business please please trust me to use this company thank you from my heart all at Flamecare

My widowed sister, who is of pensionable age is a customer of "Flamecare of Chesterfield," having joined on my recommendation. Early this morning, her central heating failed leaving the house cold and with no hot water. She contacted Flamecare and was assured they would attend a.s.a.p. That afternoon they had been and repaired the system. Far better service than the Gas Board!

On Saturday 30th October we had moved our gas cooker to clean and when we moved it back could not get a gas supply. I telephoned flamecare and explained and they sent a service man out on the Monday. Upon examining he sprayed something on the pipe and tightened a valve on the pipe. Only took him a few minutes and said a lady would phone from the office regarding payment. Imagine to my astonishment she said as he had not been there long there was NO CHARGE or call out fee. I would definitely use them again. We found them polite and very helpful

Hi, just like to thank FlameCare for the brilliant service they gave us on Tuesday 19/10/2021. I Phoned them on Monday 18th and spoke with Vicky and she booked us in the next Day, Sam the fitter came round and sorted the Boiler issue and got us back running again, very knowledgeable Guy I must say. Would definitely have them back. 😊

FlameCare, have been outstandingly professional and caring in the job they recently did for my 99-year-old mother. Her shower broke and she was unable to wash by other means as she relies on the safety rails and seating in the shower to be safe. Her only relative is me, her daughter, and I live 150 miles away. FlameCare were extremely caring, saw the urgency of the situation and organised the visit and fitting to suit, liaising with me carefully (...an added complication is my mother's deafness!). Well done on all counts - a very human and professional company.

We recently moved into a small bungalow and decided rather than upgrade a rather old gas central heating system we would go for the greener option and 'ditch the gas'. Flamecare didn't seem to be the obvious choice of company to carry out this work given that their stock in trade would appear to be gas boilers! However, they have removed our gas fire, gas cooker and gas boiler, all the pipework and made good the outside wall. They also installed a new hot water tank and emersion heater. All the work was carried out professionally, tidily and caused the minimum disruption and all the waste was disposed of by them. We are very impressed with their work and professionalism. They turned up when they said they would and did a great job for a reasonable price. Thank you Sean for all your hard work and thank you Vicky for organising it all.

Tom came to service our boiler - he arrived on time and, before he came into the house, we were impressed when he asked if we required him to wear a mask. Not everyone is as considerate! He has been to service the boiler before and so we knew that he was going to be thorough, which he was. Luckily the whole system was working well but, if there had been a problem, we had every confidence in Tom's ability to solve it. Flamecare engineers work to very high standards, all their staff are always so helpful and we are happy to recommend their services to anyone - we just wish we had discovered them long ago!

Had Flamecare service for many years and decided to contract them for new boiler and radiators installation. From sales to installation, then after sales, it was excellent service. Great friendly team work from all.

I found Flamecare a year ago to service my boiler and took out a contract with them which includes an annual service. This was satisfactorily completed in January this year but the engineer suggested that I should think about replacing my boiler as it is almost 25 years old. The office gave me quotes for three Ideal boilers of varying sizes and warranty periods. I chose the one with the longest warranty, being a pensioner: this was also the largest KWh output. The office staff were helpful at all times when I contacted them and the installer (Jack) and his apprentice turned up on time on day one to do the installation. There was a lot to do as the old system included a Thermastore hot water cylinder which is quite complex and needed a lot of pipe cutting and joining in the airing cupboard. Jack, I have to say, was very good at explaining things as he went along and worked through the day with no meal breaks and at the end left all their work areas spotless and took all the rubbish away. I have since had a visit to check the flue gasses and a book to keep a record at annual service time. I am a great believer in using local traders and as Chesterfield is only about 12 miles by road from home, I am happy to call that local and recommend this company to you.

Issues with both my combi boiler and toilet cistern dealt with promptly and efficiently. The service engineers arrived when they said they would and were quick and professional in dealing with the issues presented. Thanks to both Jack and Sean for their excellent work.

The owner of the company, Simon is both arrogant and rude, his attitude is ‘if you don't like it you know what you can do’. The engineers repeatedly fail to turn up despite making an appointment. When engineers are unable to attend the company does not even call out of courtesy to let customers know. Today despite being told an engineer would be out quickly no one turned up and I received no telephone call explaining why and this has happened multiple times. Even when an engineer does come out they do not fix the issue and I am forced to call back days later. Several times someone has supposedly fixed my toilet, tap and drain but clearly they do not know what they are doing as I have the same ongoing issues. I certainly would not recommend and I will be demanding the cancellation of my policy.

They were brilliant. Our boiler broke down on the weekend and they were out within 3 hours. They got us up and running again for the weekend without charge which kept us going until they could purchase the required part on the Monday. On the Monday they came to fix the boiler and they were proficient and professional. The support and service from both the engineer and the administrator was excellent.

Very happy with service received. Needed a new boiler as the old one was a bit of an antique and desperately needed replacing. I had several quotes but was most satisfied with the one from Simon. He pointed me in the direction of a boiler that comes with a long warranty. I was impressed by his knowledge and reassured about some of my property's quirks, which others who had been out to see me had done that "tutting... difficult job" etc. No such problem with this firm. Engineers were on time on the day of works, very impressed with how quickly the installation was dealt with. Afterwards they took away the old boiler, packaging and cleaned up. I was even more grateful that one of the engineers did me a favour and put up a bathroom cabinet for me. He didn't have to but has saved me some hassle. Very happy and now very toasty!