Flush Heating & Plumbing Ltd

This review is long overdue for a job carried out back in July. And rather comically I first posted it to FLUSH PLUMBING AND HEATING by mistake (they were also brilliant in the quoting process by the way - such similar names!) We had a 20+ year old superbly reliable Vaillant boiler that was finally giving up the ghost. As always, I turned to Which? Trusted Traders, and although I’d never heard of Flush Plumbing and Heating before, their reviews were excellent — and now I understand why. From the very first contact, the experience was like nothing I’ve had since the “cowboy days” of Covid, when so many chancers seemed to appear out of nowhere. To be fair, the other companies I contacted were also excellent and speedy in replying and quoting but Flush won the job particularly because their price was significantly lower than the others. With Flush, I felt like I was communicating with a one-man-band in Adam, and couldn’t believe how quickly he responded, or how competitive his quote was. It blew everyone else out of the water. From start to finish, the service was simply exceptional. Adam was highly efficient and professional in assessing what we needed, gave expert guidance on choosing the best replacement boiler, and then arranged almost immediate installation. The work itself was immaculate, even when there was a last-minute challenge with the height positioning of the new boiler, it was handled seamlessly, with no drama and no delays. Rest of this review is on TrustPilot

2 Problems Leak beneath sink -longstanding issue not resolved by another company Toilet not flushing -The Handle had disconnected from the flush apparatus in the enclosed cistern Called Flush 2/9 -Had a friendly and efficient response Arranged for plumber “Matt” to attend 3/9 Matt was efficient, friendly, and professional Completed both jobs within 45 -50 minutes Would highly recommend this company -Matt was the best -left the environment clean and tidy and everything working well

A Keston Combi boiler looked like the optimal replacement for my situation given my small ceiling voids for the flue runs. I selected Flush Heating & Plumbing based on their presence on the trusted traders list and reading all of their reviews there and on Checkatrade. Gareth visited for a survey and the day after provided a detailed, written quote with clarity on VAT. I took up the reasonably priced quote and paid a small down payment via credit card and agreed on two days the week after. On the first day a job had over run and they couldn't attend but Gareth and Matt turned up on day two and removed my old system and fitted the new Keston. The condensate pump pipework was left for the next day and that was done in two hours. The speed of their work (and their reviews) shows they are installation specialists. I was impressed on how they managed to remove my old metal flues (noisy work!) through small holes in my plasterboard ceiling and all of those holes got converted into (required by regulations) inspection hatches. I was pleasantly surprised by how minimal the disruption was to cold water and gas during the installation. They cleaned up at the end of the day and explained how the controls worked on the new boiler. Overall I'd say the job was very well done. The electrical cabling could be a tiny bit neater and there could have been some more communication on the one day delay, what to expect on installation day and any preparation tasks for me to do.

Called Flush as we woke up with no heating. Boiler showed a fault. Called and spoke to Gareth who wasn't sure if he could get to see it (it was -3 degrees) but knew the boiler and fault code. On checking broad knowledge (mine) he gave clear instructions on what to do which resolved the problem. Straightforward, honest advice that saved his team a trip and me some ££'s but gets them the boiler servicing contract and first port of call in future.

We had a really old boiler which needed to go. Gareth came round, gave us a quote and provided us with a solution which involved minimal disruption. The team arrived promptly, carried out the work and sorted out a couple of niggles without fuss. Would use again and highly recommend.

Really happy with the team and would reccomend them wholeheartedly. -Superb quality of work -Professional -Efficient -Excellent time management -Tidy -Polite -Patient -Explain things clearly

Gareth and Matt were both brilliant, reliable, friendly and so hard working. They replaced my boiler with minimal disruption and replaced and moved a radiator. An overall extremely pleasant and satisfying experience. I would highly recommend them to anyone and glad to be able to use them annually to service the boiler.

Gareth and all the team were outstanding during the whole process. I requested several quotes online to replace an old and broken boiler and to change all the radiators (6) of the house and Flush Heating & Plumbing Ltd were the first (and one of the fews) to respond. We arranged a first visit so they could see the layout of the radiators and the existing boiler and since the first moment he was professional, responsive, on time and showing a good technical knowledge. Their quote was, by far, the most comprehensive, detailed and with the lowest price. Once the work was agreed a team of three people attended the property and within the agreed dates (2 days) they managed to finish the work on time, professionally and with a minimum disruption to our home; they even had to deal with the lack of help of the housing association to access the roof area and managed to finish the works within the agreed timeframe. There has been a big and pleasant difference in temperature in our home after the change of the boiler and the radiators. This has been specially noticeable after this winter, and the new and more efficient boiler has helped us reduce the energy bills, even if we are using it more often. Can't recommend them enough!

I have used Gareth and team on and off for various jobs for the past 10 years. They are my first port of call for plumbing services in SW London. Recommend.

I highly recommend Flush heating plumbing. Appointment was made very easily .Paul the plumber attended on time to do the work. He drained the system and fitted the TR4 valve. All in all excellent work and very reasonable price too .Very happy customer

I really trust Gareth and his team at Flush. Gareth was really prompt in coming to assess the work, provided sound advice on the best solution rather than the most expensive. His team did the work promptly and a very clean job. I would wholeheartedly recommend Flush.

Gareth from Flush Heating and Plumbing Ltd. was very efficient and true to his word. The work was completed on the day and time agreed. I would definitely recommend Gareth as a trustworthy and competent engineer.

Gareth and his team removed my old conventional boiler system and installed a new combi boiler with a smart thermostat. They were very professional and courteous in their approach from start to finish. They fully explained the end-to-end process, answered all my questions and always kept me updated at each stage of the process. The installation proceeded with a minimum of fuss and was completed to the agreed specifications, schedule and budget. I would highly recommend Flush Heating for new boiler installations.

Excellent service. Arrived on time and left everything tidy. Very helpful with explanations and after care. Continuing to use Flush for servicing and other plumbing needs. Happy to recommend this company.

I’ve used Gareth and his team for many years now and have always found them to be efficient, reliable and good value for money. Every job I’ve asked the team to do they respond to promptly and will always try and get somebody around the same day, even if it’s later in the evening. A great plumbing service. Highly recommmend.

Very reliable company. Very honest. Very fair. They fitted my boiler and a new thermostat. They actually popped back to fully fit the thermostat (it was a device that can be left lying around, but I asked for it to be fitted to the wall), as well as ensure I knew how to use it. Better still, they lowered the initial quote because less work needed doing. So, that's honest thrown in. I have recommended them to friends.

Gareth and his team installed and, a year later, completed a service on a new boiler. Gareth talked me through the options available for a new boiler in a way that was knowledgeable without being patronising. His team were polite, hardworking and very tidy. I have no hesitation in recommending Flush Heating.

Gareth provided a very quick response when my tenant reported an issue with a boiler. A replacement was needed and Gareth undertook this work very quickly and professionally. I also use him for annual gas safe checks. Highly recommended.

First up all of the people you deal with at Flush are just very nice, pleasant and know their stuff. Always helps. Most importantly the work is top notch. Thorough, attentive, considerate, and they clean up well afterwards. As I work in property I have access to many gas engineers yet I choose to use Flush when it comes to my own property, which says a lot.

Great value for money and felt reassured by Gareth and his team. They ensured we were only without heating for a short time when our boiler broke and gave lots of options. Polite reliable and clean we will definitely use them in the future.

Selected Flush from the Which list of approved installers initially on 23 March 2023 by 21 April 2023 it was completed, time of works was estimated as 3 days and completed by 3.5 days (5 out of a possible 5 ticks in my book). Gareth Evans visited and explained what was possible and listened and answered all my questions of which I had loads. He promised a quotation by the weekend. I have a one-bedroomed flat ex-council flat with an old backboiler and gas fire on the wall. From my shortlist of 3 companies I would say, I had consistent responses within good timescales and that Flush was the best (5 ticks). The quotation was to fit a new boiler and remove cold water tank in the attic, remove excessive pipe work, remove hot water tank in cupboard, closing the hole in the wall behind the gas fire, add an additional radiator to the system and all ancillary works appropriate. The quotation was the most detailed of the quotations I received (5 ticks). At the start of works I was introduced to Paul who started work and worked full-on. By the end of day two Paul was able to leave me with knowledge of how to operate my new system and the heating and hot water were working (5 ticks). Just in time for my hot bath in my toasty warm home, bliss! At the end beginning of the 3rd day, I had a walk-through with Gareth and we discussed the final snagging points. By 13:00hrs I knew how to maintain my warranty and new equipment. Well done from me, thanks again Team Flush.

We have used Gareth and his team for almost 9 years now. They always complete the job within the quote and time agreed. Flush have also been a great help maintaining rental properties including timely response to emergencies. We have always had a professional and courteous service.

We have used Flush 3 years running to service our combi boiler and have always been impressed with the service given. The engineers are knowledgeable and competent. The first time we used them in 2019 Adam was able to fix a longstanding worrying and intermittent fault. Since then our boiler and hot water system has run exceptionally well and we have had no problems with the the boiler Flush has serviced it every year since and have been more than happy all the engineers and their work.

We have used Flush Plumbing for around 10 years. They have kept our cranky old heating system (installed by someone else) working in that time, often responding at short notice. They are very responsive. The team is very considerate. They do a great job. I would recommend them to anyone.

We have used Gareth and his team for over ten years. In our old house he personally looked after the boilers and central heating system as it was so complicated (4 light industrial boilers and a swimming pool…) He and his team also renewed the plumbing and pumps to a dilapidated Victorian fountain. We had tried other plumbers before but none were up to either task. Down the years his team have also done many everyday plumbing jobs and done them well. In our new house his team have fixed boiler problems and installed a new shower in one of the bathrooms. Gareth and his team are polite, honest, reliable and know what they’re doing. We trust him and have no hesitation recommending Flush when anyone asks ‘do you know a good plumber?’