Flush Heating & Plumbing Ltd

This review is long overdue for a job carried out back in July. And rather comically I first posted it to FLUSH PLUMBING AND HEATING by mistake (they were also brilliant in the quoting process by the way - such similar names!) We had a 20+ year old superbly reliable Vaillant boiler that was finally giving up the ghost. As always, I turned to Which? Trusted Traders, and although I’d never heard of Flush Plumbing and Heating before, their reviews were excellent — and now I understand why. From the very first contact, the experience was like nothing I’ve had since the “cowboy days” of Covid, when so many chancers seemed to appear out of nowhere. To be fair, the other companies I contacted were also excellent and speedy in replying and quoting but Flush won the job particularly because their price was significantly lower than the others. With Flush, I felt like I was communicating with a one-man-band in Adam, and couldn’t believe how quickly he responded, or how competitive his quote was. It blew everyone else out of the water. From start to finish, the service was simply exceptional. Adam was highly efficient and professional in assessing what we needed, gave expert guidance on choosing the best replacement boiler, and then arranged almost immediate installation. The work itself was immaculate, even when there was a last-minute challenge with the height positioning of the new boiler, it was handled seamlessly, with no drama and no delays. Rest of this review is on TrustPilot

2 Problems Leak beneath sink -longstanding issue not resolved by another company Toilet not flushing -The Handle had disconnected from the flush apparatus in the enclosed cistern Called Flush 2/9 -Had a friendly and efficient response Arranged for plumber “Matt” to attend 3/9 Matt was efficient, friendly, and professional Completed both jobs within 45 -50 minutes Would highly recommend this company -Matt was the best -left the environment clean and tidy and everything working well

A Keston Combi boiler looked like the optimal replacement for my situation given my small ceiling voids for the flue runs. I selected Flush Heating & Plumbing based on their presence on the trusted traders list and reading all of their reviews there and on Checkatrade. Gareth visited for a survey and the day after provided a detailed, written quote with clarity on VAT. I took up the reasonably priced quote and paid a small down payment via credit card and agreed on two days the week after. On the first day a job had over run and they couldn't attend but Gareth and Matt turned up on day two and removed my old system and fitted the new Keston. The condensate pump pipework was left for the next day and that was done in two hours. The speed of their work (and their reviews) shows they are installation specialists. I was impressed on how they managed to remove my old metal flues (noisy work!) through small holes in my plasterboard ceiling and all of those holes got converted into (required by regulations) inspection hatches. I was pleasantly surprised by how minimal the disruption was to cold water and gas during the installation. They cleaned up at the end of the day and explained how the controls worked on the new boiler. Overall I'd say the job was very well done. The electrical cabling could be a tiny bit neater and there could have been some more communication on the one day delay, what to expect on installation day and any preparation tasks for me to do.

Called Flush as we woke up with no heating. Boiler showed a fault. Called and spoke to Gareth who wasn't sure if he could get to see it (it was -3 degrees) but knew the boiler and fault code. On checking broad knowledge (mine) he gave clear instructions on what to do which resolved the problem. Straightforward, honest advice that saved his team a trip and me some ££'s but gets them the boiler servicing contract and first port of call in future.

We had a really old boiler which needed to go. Gareth came round, gave us a quote and provided us with a solution which involved minimal disruption. The team arrived promptly, carried out the work and sorted out a couple of niggles without fuss. Would use again and highly recommend.

Really happy with the team and would reccomend them wholeheartedly. -Superb quality of work -Professional -Efficient -Excellent time management -Tidy -Polite -Patient -Explain things clearly

Gareth and Matt were both brilliant, reliable, friendly and so hard working. They replaced my boiler with minimal disruption and replaced and moved a radiator. An overall extremely pleasant and satisfying experience. I would highly recommend them to anyone and glad to be able to use them annually to service the boiler.

Gareth and all the team were outstanding during the whole process. I requested several quotes online to replace an old and broken boiler and to change all the radiators (6) of the house and Flush Heating & Plumbing Ltd were the first (and one of the fews) to respond. We arranged a first visit so they could see the layout of the radiators and the existing boiler and since the first moment he was professional, responsive, on time and showing a good technical knowledge. Their quote was, by far, the most comprehensive, detailed and with the lowest price. Once the work was agreed a team of three people attended the property and within the agreed dates (2 days) they managed to finish the work on time, professionally and with a minimum disruption to our home; they even had to deal with the lack of help of the housing association to access the roof area and managed to finish the works within the agreed timeframe. There has been a big and pleasant difference in temperature in our home after the change of the boiler and the radiators. This has been specially noticeable after this winter, and the new and more efficient boiler has helped us reduce the energy bills, even if we are using it more often. Can't recommend them enough!

I have used Gareth and team on and off for various jobs for the past 10 years. They are my first port of call for plumbing services in SW London. Recommend.

I highly recommend Flush heating plumbing. Appointment was made very easily .Paul the plumber attended on time to do the work. He drained the system and fitted the TR4 valve. All in all excellent work and very reasonable price too .Very happy customer