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Trusted Traders

Franks Garage

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4.9

41 Reviews

About

This business has not added a description yet.

What we do

  • Garage related services

Customer reviews

Reviews summary

4.9
41 reviews
Customer Service
5.0
Quality
5.0
Value
4.7
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Proper Old School Service
Customer Service
Quality
Value
For the very first time in over 18 years, I have had my car serviced by an independent garage. Up and till now, I always took it back to the franchise garage, in this case, Mitsubishi. Since 1990, I have been a loyal Shogun owner, having ploughed though about 12 Shoguns during this time. For the first time ever, I have held onto my Shogun past the second or third year, I'm into year four with this Shogun. I was hurried to learn that to have my Shogun serviced and MOT'ed was going to set me back £935.00. I asked for justification as to what they were going to undertaken for this amount of money, sadly they were not doing anything special. I had thought that all sorts of replacement parts were about to be fitted, but no. So, I thought I would get a second opinion, as the Shogun is out of warranty. I had heard about Franks Garage in Kingswood, and all that I had heard was no short of wonderful. So, I went to see them and was so impressed with the one to one customer service, advice, but more importantly, the no flannel approach to dealing with a customer. I had, like so many others, suffered awful customer service via my Mitsubishi garage, and to be fair, was on the point of selling my beloved Shogun and moving over to Range Rover. The way my Mitsubishi garage has treated me, was nothing short of diabolical. So, I have now had to have the Shogun serviced and MOT'ed at Franks Garage. For the first time I have been left feeling totally pleased and satisfied, both with a job very well done, and the great customer service. I would say, without contradiction, my Shogun has had possibly the best treatment it has ever had. I simply cannot praise Franks Garage highly enough. It goes without saying, Franks Garage, has now got a very loyal customer, thank you for restoring my faith in getting a job well done and treating like a customer should.
Anthony, Gloucestershire22/02/2018
Brilliant job.
Customer Service
Quality
Value
It was very good service, value for money, also very pleasant guys. Would recommend them to anyone.
Donald, Gloucestershire24/11/2017
Always reliable and honest
Customer Service
Quality
Value
Always reliable and honest, completes work on time, work is always to good standards. I would definitely recommend this garage to others
Which? Trusted Traders Consumer23/11/2017
A Job Well Done
Customer Service
Quality
Value
A garage that can be relied on to do a good job at a reasonable price.
Stephen, Gloucestershire17/11/2017
Fantastic workmanship
Customer Service
Quality
Value
They explained fully what was done. Great job.
Fay, Gloucestershire25/09/2017
Good Job
Customer Service
Quality
Value
Only a service on my car this time but have used this garage for many years, and on several repairs. They know their stuff, they do a good job and are friendly, efficient and trustworthy.
Anthony, Avon21/09/2017
Honest and reliable.
Customer Service
Quality
Value
Franks garage was recommended for their honest and reliable work. This is what we experienced.
Which? Trusted Traders Consumer13/09/2017
Good service & work well done.
Customer Service
Quality
Value
At Franks Garage you always get your job done well, things explained and (if there is) any alternatives given. They always try to accommodate any extra requests e.g..- They will drop my car keys into my daughters house down the road so I can pick the car up later.
Anthony, Avon12/05/2017
My review
Customer Service
Quality
Value
Prompt and professional
Clive, Avon05/05/2017
Good job & professional
Customer Service
Quality
Value
He did a repair last Autumn - spotted an inter cylinder gasket by engine note. Repaired quickly & good job done. So returned for service & MOT. Vehicle feels better after he's worked on it - good sign. He explains what he's doing & shows you old parts - if you're interested. He's knowledgeable and trustworthy.
George, Gloucestershire12/04/2017