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Trusted Traders

Friendly Water

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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4.8

164 Reviews

About

Friendly Water are the leading independent water treatment specialists serving homes and businesses in Surrey, London and The Home Counties. We supply, install and service water softening and water filtration equipment, purifiers, water coolers, specialist water taps and water pressure boosting systems.

We are not tied to any manufacturer's equipment, so we honestly recommend and offer the best products for your individual requirements and budget. We supply products of all the leading brands.
Installation is by our friendly, experienced plumbers. We do not subcontract!

We also supply and deliver salt for water softeners and bottled water for office water coolers. Our prices are competitive and you'll find our service is superb!

Come and see us, our showroom in Walton-on-Thames is THE place to discuss all your water treatment needs and to get truly impartial advice.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • More Services

    • water filters
    • purifiers
    • coolers
    • boiling water taps
    • salt

Customer reviews

4.8
164 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Installation of Water Softener
Customer Service
Quality
Value
The work was done on time, at the agreed price and to a high quality. No complaints If I need a softener in a future house I will employ Friendly Water again
Customer in Surrey13/10/2019
Water Softener/Quooker hot & filter tap
Customer Service
Quality
Value
From initial contact to site survey and installation, Friendly Water had a professional, 'can-do' attitude. Chris Brown (who completed the site survey) has excellent industry knowledge and thought of all possible problems and solutions that the homeowner would not be aware of, also answering my many questions and re-visiting the property as required. The installation team obviously have great experience in the field and worked extremely hard to complete in one day, again seeing only solutions and work-arounds. Any call to the office is indeed dealt with in a friendly manner and there is absolutely no pressure selling.
Customer in Surrey28/09/2019
Very happy.
Customer Service
Quality
Value
Great service, great support, great staff sales & fitting. Sales staff didn't pressure me to buy, fitters staff took time to explain value setting & operation. This after 6 months of running.
Graham, Hampshire24/09/2019
Excellent service
Customer Service
Quality
Value
Our water softener failed while we were on holiday. Friendly Water's surveyor confirmed that it was beyond repair, and was extremely helpful in recommending a replacement, plus a new water filter. He also suggested locating the softener outside the house, which freed up space under our kitchen sink. The fitter came two days later. He did an excellent job, despite having to work in some awkward spaces. The job was completed in a morning, and everything was left neat and tidy.
Lionel, Bracknell Forest09/08/2019
Professional and friendly service
Customer Service
Quality
Value
Water softener and new kitchen tap installed to a high standard. Visits undertaken when scheduled. All waste removed and area left tidy. Friendly and knowledgeable staff. Highly recommended.
Customer in Surrey16/06/2019
Hague Maximiser Water Softener Installation
Customer Service
Quality
Value
Friendly Water engineer arrived exactly at appointed time and efficiently completed the plumbing and electrical work required. All mess and packaging etc was cleaned up/removed and the water softener operations explained before leaving.
Customer in Surrey04/06/2019
Prompt & efficient
Customer Service
Quality
Value
Prompt & efficient service. Engineer worked tidily & left everything clean.
A, Hampshire10/04/2019
Highly recommended.
Customer Service
Quality
Value
Clear and in-depth explanation of product without any pressure to purchase. Both sales rep and fitter were punctual and courteous. When a problem occurred with the water-softener, it was dealt with very quickly. An excellent product.
D, Buckinghamshire03/04/2019
Straightforward and Efficient: Hague Water Softener
Customer Service
Quality
Value
We had our old softener repaired and we were offered a new one and the cost of the repair would be deducted. FW predicted that our old one was on its last legs and it did fail a few months later. FW honoured their original quote and honoured the deduction even though we were more than 2 months from the repair. The new installation was done in a morning and all seems fine.
Customer in Greater London02/04/2019
Professional
Customer Service
Quality
Value
Installed and commissioned water softener - done on time, courteous and professional.
C, Surrey29/03/2019