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Endorsed by Which? Trusted Traders

Friendly Water

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4.8

171 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Friendly Water are the leading independent water treatment specialists serving homes and businesses in Surrey, London and The Home Counties. We supply, install and service water softening and water filtration equipment, purifiers, water coolers, specialist water taps and water pressure boosting systems.

We are not tied to any manufacturer's equipment, so we honestly recommend and offer the best products for your individual requirements and budget. We supply products of all the leading brands.
Installation is by our friendly, experienced plumbers. We do not subcontract!

We also supply and deliver salt for water softeners and bottled water for office water coolers. Our prices are competitive and you'll find our service is superb!

Come and see us, our showroom in Walton-on-Thames is THE place to discuss all your water treatment needs and to get truly impartial advice.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • More Services

    • water filters
    • purifiers
    • coolers
    • boiling water taps
    • salt

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
171 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent Company
Customer Service
Quality
Value
We got our first water softener from Friendly water 15 years ago. The continued support with supplies and after aftercare have been excellent over the years. They have just fitted a new water softener and again the men were friendly courteous and tidy with their work. They also supply and fit the water filter for our fridge freezer twice a year. I would highly recommend them.
Which? Trusted Traders Consumer Posted on 24/06/2021 , work completed 22/06/2021
What a great softie!
Customer Service
Quality
Value
We had terribly hard water. I wanted independent advice as to the best softener. From quotation to fitting we cannot have asked for a better service. Prompt, punctual, efficient, tidy and everything explained perfectly! I have no hesitation in recommending Friendly Water, they carry a range of softeners to meet every need and all circumstances. The price quoted was exactly the invoiced price…..no need to look further!
Customer in Oxfordshire Posted on 23/06/2021 , work completed 23/06/2021
Great from start to finish
Customer Service
Quality
Value
Carl came to do our quote and explain the process, he also pointed out how we'd want an outside normal water tap for the garden that the competitor brand didnt mention which was clearly very important. Installation was smooth, Jimmy cleared up really well and took all the rubbish. High recommended so far.
Customer in Greater London Posted on 30/11/2020 , work completed 25/11/2020
Excellent Result
Customer Service
Quality
Value
Had water softener, Quooker flex tap and waste disposal fitted. Job took over 7 hours but very pleased with result. Everything was fitted thoughtfully and very neatly. All areas left clean and tidy. Have had all three appliances before in previous house but fitter took time to answer any questions I had. Company was a pleasure to deal with from initial contact through site survey and fitting process. Would definitely recommend.
Customer in Surrey Posted on 21/11/2020 , work completed 20/11/2020
Installation of a Water Softener
Customer Service
Quality
Value
I'd been aware of the company for a long time and had been thinking of the product for several years. I had also seen several favourable reviews on our network community website ("Nextdoor"). Initial survey and quote by Karl was thorough, polite, professional and answered all my questions. The guys arrived on time and completed within the recommended time. I was concerned about losing space under the kitchen sink but they were able to install the machine outside the kitchen wall with a protective cover against the cold. Polite, neat work, protected the carpet and tidied up any mess. I've waited a few weeks before giving this review and am happy to do so now as i'm happy with the product.
Geoff in Surrey Posted on 24/10/2020 , work completed 17/09/2020
Water softener
Customer Service
Quality
Value
The new water softener was fitted and the charge was as quoted. The fitter was on time and did the work as quoted. Would not hesitate to recommend them.
Ray in Buckinghamshire Posted on 19/06/2020 , work completed 19/06/2020
Installation of Water Softener
Customer Service
Quality
Value
The work was done on time, at the agreed price and to a high quality. No complaints If I need a softener in a future house I will employ Friendly Water again
Customer in Surrey Posted on 13/10/2019 , work completed 07/10/2019
Water Softener/Quooker hot & filter tap
Customer Service
Quality
Value
From initial contact to site survey and installation, Friendly Water had a professional, 'can-do' attitude. Chris Brown (who completed the site survey) has excellent industry knowledge and thought of all possible problems and solutions that the homeowner would not be aware of, also answering my many questions and re-visiting the property as required. The installation team obviously have great experience in the field and worked extremely hard to complete in one day, again seeing only solutions and work-arounds. Any call to the office is indeed dealt with in a friendly manner and there is absolutely no pressure selling.
Customer in Surrey Posted on 28/09/2019 , work completed 25/07/2019
Very happy.
Customer Service
Quality
Value
Great service, great support, great staff sales & fitting. Sales staff didn't pressure me to buy, fitters staff took time to explain value setting & operation. This after 6 months of running.
Graham, Hampshire Posted on 24/09/2019 , work completed 24/09/2019
Excellent service
Customer Service
Quality
Value
Our water softener failed while we were on holiday. Friendly Water's surveyor confirmed that it was beyond repair, and was extremely helpful in recommending a replacement, plus a new water filter. He also suggested locating the softener outside the house, which freed up space under our kitchen sink. The fitter came two days later. He did an excellent job, despite having to work in some awkward spaces. The job was completed in a morning, and everything was left neat and tidy.
Lionel, Bracknell Forest Posted on 09/08/2019 , work completed 01/08/2019