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Endorsed by Which?
Friendly Water
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
About
Friendly Water are the leading independent water treatment specialists serving homes and businesses in Surrey, London and Home Counties. We supply, install and service water softening and water filtration equipment, purifiers, water coolers, specialist water taps and water pressure boosting systems.
We are not tied to any manufacturer's equipment, so we honestly recommend and offer the best products for your individual requirements and budget. We supply products of all the leading brands.
Installation is by our friendly, experienced plumbers. We do not subcontract!
We also supply and deliver salt for water softeners. Our prices are competitive and you'll find our service is superb!
Contact us to discuss all your water treatment needs and to get an impartial advice.
What we do
Plumbers
- Water softener installation and maintenance
Water treatment
Water softener installation and maintenance
More Services
- water filters
- water purification
- coolers
- boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
176 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent
Customer Service
Quality
Value
Excellent service in all respects.
Peter, Buckinghamshire
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Work was carried out conscientiously including additional amendments to pipe work without any further cost. It was all done to our complete satisfaction. We are delighted with the external housing for the water softener which has left free space under the sink. Delighted with the product we wish we had installed on year ago.
Happy Customer
, work completed
Recommended
Competent and Friendly
Customer Service
Quality
Value
Very satisfied with the entire process from sales enquiry through installation. Fully recommend.
Michael, London
, work completed
Recommended
Independent, knowledgeable.
Customer Service
Quality
Value
Independent advice on water softeners - very important, no hard sell, just professional, helpful knowledge. Excellent follow-up care and almost zero maintenance. Thoroughly clean and tidy. Extremely professional and very pleased with my choice with a firm that goes the extra mile.
Niki, Middlesex
, work completed
Recommended
Installation of water softener
Customer Service
Quality
Value
The plumber arrived exactly on time. He was incredibly neat, tidy & professional. Installed the water softener and re-arranged the 'spaghetti junction' of pipes surrounding, which resulted in one very happy customer.
Peter, Hampshire
, work completed
Recommended
Water softener supply and fit
Customer Service
Quality
Value
The initial visit was informative and friendly. The installation was very professional and the results are excellent. Highly recommended.
KevynM
, work completed
Recommended
My Review
Customer Service
Quality
Value
Excellent work.
Sally-Anne, Surrey
, work completed
Recommended
Prompt, professional, excellent job.
Customer Service
Quality
Value
The company knew we wanted the water filter installing as quickly as possible. They rang on the morning to say they had a cancellation, and could they come immediately. We were delighted. The work was done quickly and efficiently, with no mess and everything cleared up afterwards. Really good job.
Barbara, Surrey
, work completed
Recommended
Prompt and efficient
Customer Service
Quality
Value
I would recommend this company.
Cynthia, Hampshire
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Jimmy the technician is a hardworking person. He explained everything about our replacement water softener. Well done.
John, Hampshire
, work completed
Recommended
Simply the best you can get
Customer Service
Quality
Value
Arrived on time. Did an excellent job, clean, fast, very impressive. Water tap & softener were fitted and you would not have known that a workman had been in my house.
Irene, Surrey
, work completed
Recommended
My Review
Customer Service
Quality
Value
Very efficient & tidy
Muriel, Hampshire
, work completed
Recommended
Sound advice
Customer Service
Quality
Value
Gave sound advice before purchasing product. Installation carried out with minimum disruption and all pipework neatly laid out.
John, Hampshire
, work completed
Recommended
Brilliant professional job
Customer Service
Quality
Value
The fitter was polite, prompt and competent. The explained clearly at the end exactly how to operate the softener.
Maureen, Berkshire
, work completed
Recommended
Excellent work.
Customer Service
Quality
Value
Prompt, competent and impressive!
Angela, Surrey
, work completed
Recommended
My Review
Customer Service
Quality
Value
This is the second occasion I have used friendly water to install a water softener. Over the past nine years of dealing with them I have found them to be extremely knowledgeable about the products, very courteous, good time keeping and perform a professional job. Highly recommend
Kenneth, Surrey
, work completed
Recommended
Exactly as expected.
Customer Service
Quality
Value
Friendly, on time, informative, and did a good job. Clean, looks good, and explained how it all worked!
Paul, Surrey
, work completed
Recommended
Neat & professional job
Customer Service
Quality
Value
The salesman was very honest, informative & professional. Told us all in a friendly manner the pros & cons, & was not pushy. The engineer was also very pleasant & did the job in the time allocated. Work was very neat & tidy, also he cleaned up before he left. Would definitely recommend to family & friends.
Russell, Berkshire
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Very good and friendly service.
Arthur, Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Excellent job.
L, Surrey
, work completed
Recommended
Excellent Workmanship
Customer Service
Quality
Value
Excellent workmanship, everything done to highest standard, highly recommended.
Stephen, Surrey
, work completed
Recommended
Excellent Company
Customer Service
Quality
Value
The work done was the installation of a water softener and a drinking water filtration system, and all associated plumbing. The company's customer service is excellent, confirming appointments the day before and arriving on time. The quality of work was excellent, being completed in the time specified and in line with the quotation. Everything was left in full working order and the operation was fully and clearly explained. They listened to and implemented a couple of small requests I had without any issues. At the end everything was left clean and tidy. I would recommend the company for this kind of work.
Adrian Saul
, work completed
Recommended
Impressed
Customer Service
Quality
Value
New Hague 410 fitted. Engineer arrived exactly on time, completed job efficiently, including access to loft. Impressed by engineer's professional.
Which? Trusted Traders Consumer
, work completed
Recommended
Water Softener/Quooker hot & filter tap
Customer Service
Quality
Value
From initial contact to site survey and installation, Friendly Water had a professional, 'can-do' attitude. Chris Brown (who completed the site survey) has excellent industry knowledge and thought of all possible problems and solutions that the homeowner would not be aware of, also answering my many questions and re-visiting the property as required. The installation team obviously have great experience in the field and worked extremely hard to complete in one day, again seeing only solutions and work-arounds. Any call to the office is indeed dealt with in a friendly manner and there is absolutely no pressure selling.
Customer in Surrey
, work completed
Recommended
Friendly knowledgeable trader
Customer Service
Quality
Value
Needed water softener and distilling water filters contacted friendly water from start to finish process was professional and helpful. Fitting engineer was courteous, skilled and tidy all done to our satisfaction. Thoroughly recommend.
Amarjot, Berkshire
, work completed
Recommended