Friendly Water

Outstanding service from initial enquiry about my 13 year old water Softner which had stopped working to installing a new water Softner. Friendly Water initially came out to see if my old Softner was repairable which unfortunately it wasn’t. One of the first things that I noticed was how clean their van was and how smart both the gentleman looked. Peter explained to me exactly why it had stopped working as due to it’s age/model unfortunately it couldn’t be repaired. He then asked if I would like a quote for the installation of a new Softner. No hard sell, he just gave me all the information and let me know what choices I had. He had brochures and a very clear and easy to understand price list. We decided that we definitely wanted a new Softner so I phoned the office a couple of days later to order and arrange an installation date. The ladies in the office were extremely helpful had my paperwork to hand and offered me a few different dates. I chose one to suit. Jim came to fit the Softner today. He turned up on time and like all the other Friendly Water staff he was knowledgeable, professional and friendly, he did a fantastic job of fitting the Softner and checking everything worked. Exceptionally tidy. You wouldn’t have known he had been in my utility room. I was given a pack with all the Softner information. The cost was exactly as I had been quoted (no hidden surprises) and I also had the call out fee for the initial visit deducted from my final invoice.

Our survey was conducted in a friendly, professional and informative manner with no sales pressure. The installation was undertaken promptly, efficiently and tidily by one of their fitters who was very polite and informative. Have no hesitation in recommending Friendly Water.

Overall a superb company. Intelligent and very efficient solution to installing our softener and extremely professional. Also very friendly, easy-going and inspired complete confidence - not only in terms of the actual work but also for any future support in the unlikely event of any problems.

Everything was great, Dave, the installer, arrived when agreed, communicated well what needed to be done and gave me a clear briefing about how and when to refill unit with salt and what would be using the soft water and what would still be hard. The kitchen was left clean and tidy and he took all of the packaging etc. away with him.