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Endorsed by Which?
Friendly Water
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
About
Friendly Water are the leading independent water treatment specialists serving homes and businesses in Surrey, London and Home Counties. We supply, install and service water softening and water filtration equipment, purifiers, water coolers, specialist water taps and water pressure boosting systems.
We are not tied to any manufacturer's equipment, so we honestly recommend and offer the best products for your individual requirements and budget. We supply products of all the leading brands.
Installation is by our friendly, experienced plumbers. We do not subcontract!
We also supply and deliver salt for water softeners. Our prices are competitive and you'll find our service is superb!
Contact us to discuss all your water treatment needs and to get an impartial advice.
What we do
Plumbers
- Water softener installation and maintenance
Water treatment
Water softener installation and maintenance
More Services
- water filters
- water purification
- coolers
- boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
176 reviews
Recommended
Recommended
by 100% of customers
Sort by
Good service overall
Customer Service
Quality
Value
Slightly disappointed when we were left with no hot water after installation of water softener. But rectified quickly the following day. Overall, a good service.
Which? Trusted Traders Consumer
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Seems to have done an excellent job.
Which? Trusted Traders Consumer
, work completed
Recommended
Friendly & efficient
Customer Service
Quality
Value
From first contact to completion of installation, everything was carried out in a friendly and efficient manner would certainly recommend.
Mike, Hampshire
, work completed
Recommended
Friendly yes and took time explaining the options enabling informed decision.
Customer Service
Quality
Value
Staff assessing job were friendly and helpful. Date booked for softner to be fitted. Unfortunately due to engineer football injury this was delayed for 11 days. Engineer was 1hr late arriving as he had grossly underestimated travel time. Engineer was friendly and did a good neat job, accommodating all requirements for the fitting and cleaned up after himself. However dishwasher that had to be removed during fitting was not reconnected so it is worth checking all connections before the engineer leaves. They were very apologetic and assured me this was unusual.
Jane Steenstra
, work completed
Recommended
Friendly and Efficient
Customer Service
Quality
Value
The fitting of a new water softener was done smoothly and efficiently. The fitter was friendly and explained the system well.
Michael, Oxfordshire
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Replacement of existing water softener done promptly and neatly.
Which? Trusted Traders Consumer
, work completed
Recommended
My Review
Customer Service
Quality
Value
Installation of water softener, very well carried out clean tidy and efficient. We would have appreciated some form of conformation form in writing prior to work being carried out?
Donald, Hampshire
, work completed
Recommended
My Review
Customer Service
Quality
Value
Prompt & professional
Charlotte, Middlesex
, work completed
Recommended
Good service
Customer Service
Quality
Value
They arrived on time, did what they said they would do, left the work area clean and tidy, explained what they had done. No problems with new equipment (yet) overall very pleased.
Ken, Surrey
, work completed
Recommended
Prompt & efficient
Customer Service
Quality
Value
Excellent service. Arrived promptly at time arranged. Performed water softener installation quickly & efficiently. Friendly & helpful engineer.
Barbara, London
, work completed
Recommended
First class
Customer Service
Quality
Value
From the initial sales consultation through to the plumbing installation, everything was fully explained at our pace. No hard sell and no pressure to purchase. Really happy with this company.
Claire, Surrey
, work completed
Recommended
Great work
Customer Service
Quality
Value
I had a water softener installed. The workman arrived and gave the impression of knowing his job. He explored a number of ways of routing the pipes to find the best. He also solved the problem of carpet staining which had come from a cast iron pipe that had been partially replaced So there was no ongoing problem. He completed the work in half a day and left the place neat and tidy. I would be happy to have him come back if further plumbing work was needed. It seemed quite expensive to me and so I have marked them down on price. I am perhaps being a little harsh. In all other regards they were excellent.
dugal.h
, work completed
Recommended
Friendly experienced & professional.
Customer Service
Quality
Value
Fitting of water softener to my 3 floor town house was not straight forward due to lack of drain & feed on one side of house & not straight forward rising main. Work carried out in 5 hours - good going.
Leslie, Surrey
, work completed
Recommended
Complete and professional job
Customer Service
Quality
Value
Great sales pitch & informative. Installation & procurement well administered. Professional install & tidy work. Highly recommended.
Sanjay, London
, work completed
Recommended
Great service
Customer Service
Quality
Value
Great service from everyone I have had contact with.
Katie, Surrey
, work completed
Recommended
Prompt, friendly and professional
Customer Service
Quality
Value
Installation of new water softener (Hague 410) removal and disposal of old softener. The engineer arrived at the pre-arranged time and efficiently replaced the device in a timely and fuss-free manner. The job was done cleanly. The operation of the new device was explained clearly.
Derek, Oxfordshire
, work completed
Recommended
Efficient
Customer Service
Quality
Value
On time. Organised. Professional.
Robin, Surrey
, work completed
Recommended
On time, tidy, cleaned up.
Customer Service
Quality
Value
On time, neat installation of both water softener and Quooker, cleared up.
Michael, Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Friendly and efficient
Nigel, Berkshire
, work completed
Recommended
Installation of Water Softener
Customer Service
Quality
Value
The work was done on time, at the agreed price and to a high quality. No complaints If I need a softener in a future house I will employ Friendly Water again
Customer in Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Helpful and knowledgeable.
Julie, Middlesex
, work completed
Recommended
Polite and professional
Customer Service
Quality
Value
Excellent experience throughout. All personal helpful, polite & professional. Everything happened as & when it should. So far very pleased. Water system & RO system fitted today. No experience of efficiency to comment on.
Victoria, Berkshire
, work completed
Recommended
Very good service
Customer Service
Quality
Value
Professional and efficient, very good at responding to queries.
Florence, Kent
, work completed
Recommended
Straightforward and Efficient: Hague Water Softener
Customer Service
Quality
Value
We had our old softener repaired and we were offered a new one and the cost of the repair would be deducted. FW predicted that our old one was on its last legs and it did fail a few months later. FW honoured their original quote and honoured the deduction even though we were more than 2 months from the repair. The new installation was done in a morning and all seems fine.
Customer in Greater London
, work completed
Recommended
Job well done
Customer Service
Quality
Value
Very impressed and would definitely recommend this company.
Jennifer, Berkshire
, work completed
Recommended