Gadget Rehab

Thank you for your review. I personally remember your visit. We try to provide customers with as much information for their repair booking as possible i.e. providing a unique reference so that when you arrive your order can be easily searched on our system as quickly as possible. On this occasion, you did not have this so took a little more searching to find your ticket. Unfortunately due to the number of tickets we process we cannot remember everyone without having a point of reference. We understand the transaction did not go as smoothly as it usually does however we are quite surprised that you have rated us so poorly given the fact that we repaired your phone within the given timescales and you now have a fully working device without losing any of the data you were most concerned about. We are sorry that the payment terminal decided that it did not want to work when you came in. It is reasonable to assume that this is outside our control. Like any business wanting to take payment for services rendered we done everything possible to try and get the payment terminal working again as quickly as we could and provided alternative payment options of which you were reluctant. Again we are sorry if you felt the service was poor however we are pleased we managed to repair your device and recover the data that was most important to you, the main reason you came to us for the service.