Gair Gas Limited T/A Gair Home Services

I have been a customer of Gair Gas for many years and have always received a friendly,polite and professional service grom all members of the team. From installation of a new boiler to everyday problems and importantly urgent call outs they have undertaken for me they have always given a first class reliable service. I would highly recommend them to anyone needing to feel confident with such a company.

First annual service to a boiler installed by Gair Gas in July 2021. Work carried out as an annual service contract.

Annual visit to check boiler functioning correctly. Several e-mails and texts to confirm visit. Arrived on time and work efficiently done.

Phoned Gair Gas to report a leaking stopcock late Tuesday afternoon and I was put on their standby list for the following day. Phone call next morning to advise an engineer would ring to confirm precisely when he would be attending, which Archie did and he arrived within half an hour of his call. Problem identified and resolved quickly and without fuss. Email with no charge invoice today - all covered under our care plan. This is typical of the service we have always received since we joined Gair 7 years ago.

Very tidy work / polite employee. They had to cancel first appointment on the day (a plumber was taken to the hospital). A director of the business called to explain and rebooked few days later. Good value.

On Friday 13 May 2022 I reported to Gair Gas a fault with one of my radiators which had resulted in a slight leak. Fitters attended within an hour, examined the fault and arranged the supply of a new radiator. The new radiator arrived, system drained. Radiator fitted and job completed by 2.30 pm. Fitters were very polite and friendly throughout. Outstanding and prompt service. The fault with the radiator was apparently a manufacturing fault completed under guarantee.

Following a Which? review on domestic service contracts, we switch from our 30 plus year provider to a local service that we felt met all our requirements. Our contract has only been operational for six weeks I had to call on their services. A toilet cistern started leaking from a connection. Since my stroke, I have been unable to get down and fix problems myself so am now even more reliant on our Gair Gas services. I rang their "out of office hours" number and was pleased to get an answer and was told someone would be with us within 1.5 hours. In fact, they arrived in less than an hour. A most pleasant plumber who very quickly found the problem and resolved it. Then checked and carefully to ensure it was fully repairs before leaving. We are very pleased with Gair Gas service and have confidence in giving them a five star review.

Great service and communication with all the team Efficient, timely, reliable, good value Will use again

We had a leak under a bath coming through the kitchen ceiling so I called Gair Gas at about nine this morning. By eleven forty five they had been and dealt with the problem. I have used Gair Gas for over thirty years and now have one of their comprehensive care plans covering plumbing, electrics and central heating which has proved an economical blessing now I am less able to fix things myself. They have always proved reliable and very helpful and I have no hesitation in recommending their services.

We have had a long-running problem with the radiator in our kitchen/diner which was not functioning as efficiently as it ought to have been. When flushing the whole system did not resolve things some blockage in the pipework to/from the manifold and this particular radiator was suspected but to examine and rectify the problem would have meant taking up floorboards etc. The alternative, which we eventually opted for, was to move the radiator to the other side of the room, swapping it with the sideboard, so that it could be served directly from the new boiler, still a fiddly job. After we had prepared everything for this move the new engineer decided to take the radiator off and flush it thoroughly - quite a bit of muck was removed- and then check the whole house system for air interference. Having done this the radiator heated up nicely. Today the thermostat was replaced on the radiator so that we could control the heat output and a malfunctioning thermostat on the hot water tank was replaced. We hope and pray that that is the satisfactory end to the matter. So far so very good. Are we glad we subscribe to Gair's appropriate Homeshield cover.