Gas Angel Heating Services LTD

Gas Angel Heating installed a new 300L unvented hot water cylinder in our loft space. Their communication was spot on from day 1 and provided everything in a timely manner with regular updates including when the engineers were on their way. The engineers Dave and James were polite and treated our property with respect. I was kept informed of developments as they happened and they came back a couple of times afterwards to fix one stubborn radiator which had stopped heating. I would definitely recommend Gas Angel for all your heating and related plumbing needs. Thanks again.

Gas Angel are a gem of a company. Found through which? Trusted traders and they did not disappoint. Twelve months ago Dave installed our new combi boiler. This visit was for our annual service and our fire service which we have on a plan with them. What I like about them is their professional approach. Appointments are booked easily and reminders sent. Each time they have arrived when expected and the engineers are happy to answer any questions. They checked my boiler settings this time to make sure the flow temperature wasn’t too high. Unfortunately, my old gas fire needs replacing but Gas Angel tried to source a part (sadly obsolete) and kept in touch during the process. There’s no hard sell with Gas Angel, just good honest advice and a professional service. Although they don’t sell fires they have given me a price to install a new one so that when I do replace I can make an informed decision as to who will fit. You can’t really say fairer than that! I wouldn’t hesitate to recommend them. They know what they’re doing!

I had Gas Angel Heating come to look at my boiler and thermostat configuration after having work done in my home. Contrary to what a previously contacted "boiler engineer" recommended, a Gas Angel technician was able to come to the house very quickly, correctly diagnosed the problem and fixed the problem (incorrectly connected thermostat on the upper floors) so that heating was restored to the upper two floors of the house within minutes. The fee was very reasonable for the time the technician was here. We have since engaged Gas Angels with an maintenance plan and for our annual boiler inspection. Great people who care about their customers. I highly recommend them.

Had an old Baxi boiler replaced with a new one. Wanted to stay with Baxi as this is my 3rd and has always been good. Dave the owner gave me 4 suitable ones to choose from, 2 a bit cheaper than the Baxi but went with what I know plus this one has a 10 year warranty. Can't fault the Baxi boiler or Gas Angel, they've been great and answered all my questions especially helpful with the new smart hive thermostat which uses my phone to control. We got 10 years warranty from Baxi but Gas Angel gives a 12 month workmanship guarantee too for any little niggles or leaks that might pop up. This was helpful as after about 2 weeks there was a little leak on the pipework under the boiler which I know from past experience can happen. I rang around 10 in the morning and the girl was really good. She sent a gas man out the same afternoon who fixed it, no questions asked, nice and easy. I'll be recommending to my family. Thanks again

We chose Gas Angel because of the ‘which’ reviews. 1. Installation: A Worcester Boiler was installed and the job appeared to go well at first. Mr Mooney the co-owner of the company assured me that I would be impressed by the installation. However within a couple of days I noticed an odious smell around the boiler underneath the sink area where certain pipe connections had not been tightened properly, so I was obliged to line up and tighten them more fully, I also later discovered that the towel rail in the airing closet had not been fixed to the wall securely and again I once more did minor repairs to the towel rail fittings. I was also not impressed when the trainee apprentice who arrived with the owner of the business did not have the tools to cut up a hard plastic water tank using a junior hacksaw which was clearly inadequate for the job and I had to lend him my professional hacksaw for him to complete his task. 2. After Care service: We took out the basic boiler service plan. Communications thereafter were hit and miss. We were obliged to contact the other co-owner Mrs Mooney to complain about the above issues (and rearranged appointments at short notice). She subsequently arranged for her husband to attend who carried out the first service adequately. We have since attempted to book in a second service, following their email reminder and have had no response. We gave them every chance to improve their service but have cancelled the boiler cover altogether.

Gas Angel has been top-notch from my first enquiry to my final call. I turned to them when my original supplier let me down. Phone calls were answered or quickly returned, payment was made easy and the bit in the middle, the engineer was on time, polite, efficient, tidy, pleasant and helpful. From administration to service delivery, I cannot rate them highly enough - what a team.

Friendly, courteous, helpful, professional and customer focussed from the outset. They clearly care about and value their clients. They provided prompt and exceptional service when I needed it and I can’t thank them enough. What a joy to have found such a business!

I chose Gas Angels because of the reviews and the Which recommendation. They recommended a Worcester Boiler and I requested they replace all the radiators which took a couple of extra days. The job seemed to go well. But within a couple of days I noticed a smell of gas around the boiler area. Something had not been tightened between the boiler and the external wall. This was fixed. There was a loud banging on the radiator pipes every time the heating shut down. Two lads came out but could not find a problem, but the noise continued. I discovered it is made because a valve is fitted the wrong way round. The owner of the company (David). Came out and when I asked him which way the water flowed I was then able to say the valve was wrong. That should never have been my task. He fixed it and the problem. There were no more problems till winter came but the boiler fan seemed noisy, I assumed it was normal. On 13 December2022 The boiler stopped working and water dripped out of the bottom. Because it was less than a year since it was fitted I called them, eventually they sent a man round that day as it was freezing weather. The pipe that takes away the condensed water was frozen. He had to cut the pipe to get the boiler working. The pipe had not been fitted right as part of it was too thin and it will need re-fitting. Awaiting a fix on that and it still drips. These are not simple errors, one of them could have been dangerous!

We had Ukranian guests coming at short notice and needed a gas safety inspection done. Not only did they come out dead quickly but they didn't charge..as part of their firm's charitable giving. What stars and how kind. I'll be using them for my psid work in future..good people, good service

CP12 completed. Provided electronic copy immediately after completing. Arrived on time. Carried out work, creating no mess. Polite, friendly, professional. Highly recommended.

I've used Dave multiple times now for various things and he's always been incredibly helpful. I would definitely recommend his services and will no doubt be using Gas Angel Heating again in future!

The Gas Angel team were brilliant. They kept us informed at every stage of the install and kept the work area clean and tidy. A very professional team I would recommend them to anyone.

Required a condensate pump fitted to my boiler. Was given a date and time for engineer visit I was kept updated via text and email. 2 guys arrived inspected the job after listening to what I required they made a suggestion which was good for me. I got a written quote 2 days later and I then booked in the job as quote was reasonable. Updated on appointment by text and email guys arrived worked safely and with masks. Once completed all the details were explained to me and the guys left my house clean and tidy. Paid for job by bank transfer and received email confirmation that monies had been received. For me, great work, great admin and engineering staff will definitely use again including next boiler service.

From start to finish, the team were second to none. Right from the outset they advised the best boiler for my needs at a fantastic price. The install was super quick and smooth, even though it was a tricky install due to the flute! I couldn’t have asked for a better service. USE GAS ANGEL!

We used Gas Angel for the 1st time recently. Very impressed with their service. Nice to deal with a professional organisation. We used them for our yearly boiler service. They confirmed everything by email and arrived on time, completed the work and left no mess. So many companies seem to get the basics wrong, these made everything from booking through to payment hassle free. Will definitely use again for our service next year.

Friendly and efficient booking process over the phone. The engineer was on time, polite and found the fault quickly. Clean and tidy - would recommend, very professional.

The boiler decided to stop operating on a very cold Sunday. After much research I came across Gas Angel Heating. Not expecting a response on a late Sunday afternoon, I was able to speak to Dave who not only pinpointed the potential issue over the phone, but was also able to ensure they had the correct component available and a promised visit for the next day. Adam came to the premises, who was polite, courteous and professional. He kept me informed of what was happening throughout the visit. The fault to the boiler required additional repairs that could not be identified by phone, and therefore a second visit was arranged. Adam ensured that the boiler was capable of operating up until the follow up appointment. Again I was kept informed all the way, contacted prior to arrival, and work carried out professionally. I finally have better heating, and hotter water than ever before. I’ve signed up to their annual plan, and now feel more at ease knowing that my boiler will be checked annually to avoid things like this happening in the future. Amazing service, highly recommend them!

Adam from Gas Angel serviced our gas fire; he called ahead of the service to let me know he was on the way and was polite, courteous and professional throughout. He talked me through the service and the resulting options and even gave me some advice about our central heating system and radiators which aren’t working so well. I would definitely use this company again.

Boiler serviced by Adam at Gas Angel & really was faultless. He was on time, worked to perfection, extremely courteous. Very clean & tidy worker, using dust sheet, with no mess left at all. Would highly recommend Gas Angel

Had new boiler fitted on Monday 20/7/20 Dave was very helpful undertook all work on his own and explained everything I asked him. Definitely will use this company again.

Our first boiler engineer pulled out at the last minute because of covid 19. We were really stuck, our boiler was dying. Rang Gas Angels, answered a few questions about the state of our boiler as they were only coming out for emergencies. Ours fit into that category. They agreed to come and put a new boiler in under strict precautions because of covid 19. They practically matched the quote from the previous engineers which was fantastic and said they could fit the same boiler that we had chosen and that they could come on the same date that we had booked. They arrived on time and got straight on. I was asked to remain upstairs, keeping social distancing. They encountered some problems with the gas pipe work but sorted it out straight away. The boiler was in and working in no time. We had purchased a nest learning thermostat which they also fitted for us and got it all up and started. Everything was cleaned up, the rubbish and the old boiler taken away. They have been extremely helpful and professional and I would recommend them to anyone.

I can’t recommend these guys enough Honest efficient trustworthy and friendly guys Don’t need to ask twice for anything done would never use anyone else Brilliant service

I had my boiler changed just a couple of days before Christmas which was a bit daunting. Nothing to worry about. Everything they said they would do was done exactly when they said they do it. The boiler was replaced in one day so no loss of gas heating on a cold evening. They were clean, tidy and ultra reliable. Very friendly team. I wouldn’t hesitate to recommend Gas Angels.

Gas Angel Heating provided professional and prompt service. Would definitely recommend them and use them again.

First class service, friendly, polite and efficient. Highly recommend. Arrived on time and carried out a boiler service.

Second time I have used these guys. This time to fix a faulty pilot light on a gas fire. They came out quickly and identified the problem and fixed on same visit. Very professional and courteous service and a good price as well.

Dave and Adam were very knowledgeable and approachable.They were very thorough,hardworking and kept us up to date with progress of the job.They also adjusted pipework underneath the kitchen sink which during our refurb of the kitchen will be a great help. They explained everything and did a fantastic job.Thank you

Dave gave us a great quote for changing our boiler in our 1st floor flat. He was very knowledgeable and made us feel confident in choosing him and also going with his recommendations. He arrived promptly worked hard and got the job done with a minimum of fuss. Fab job at great price... highly recommended.

Dave and Adam first replaced our rads with traditional cast iron ones so had no hesitation getting them back to move my boiler. Dave discussed various options with us before we decided where best to place it. The workmanship of Dave and Adam is excellent. They are prompt, polite and don't leave any mess. Nothing is a problem and the price is very competitive. They even plumbed our washing machine while doing the refit. I would highly recommend them. Gary (Whitley Bay)

I can not fault Gas Angel in any way for the work they did for me, from the initial home visit, the quote for work to be done, communication regarding choice of products, and eventually the removal and fitting of boiler and all radiators. Very respectful of my property, attention to detail and very efficient. They left the home tidy and with minimal disruption. I feel very lucky that needing a trusted tradesman with so many businesses out there I contacted David first, and wasn’t disappointed. I totally recommend this company

David and Adam moved a boiler from one part of my garage to another, fitted new pipes for a toilet, sink and two radiators. A quote was given online and all work carried out to a fantastic standard in two days. Great work, would highly recommend.

Dave and Adam are my go to heating engineers after putting in my new boiler, fireplace and looking after the servicing. They are always polite, friendly and professional. Their pricing is very competitive and you get a great discount for having the fire and boiler serviced at the same time. Today I called Dave out to look at a leak that I thought was coming from my radiator pipes but after much investigation he determined that it was coming from the bath waste pipe, which will be covered by my bathroom fitter. Dave didn't charge me anything for his time which I was very grateful for. I would 100% recommend him to anyone looking for a heating engineer with great after care service.

Gas Angel recommended and replaced our boiler. This review is after 15 months of use. The overall experience that we had could not have been better. They had clear communications throughout. Their quotation was produced after an informed discussion about different options... it was complete and included everything with no surprises. Their work was professional, efficient and competent. They completed the work in one (full) day... and were pleasant and tidy throughout. Overall, I am really pleased with the boiler - it really is very effective- , and the HIVE system that they installed at the same time... (it really helps manage heating). Great work.

I’ve used Gas Angel on numerous occasions and they’ve always been on time, offered good value and great workmanship, I wouldn’t dream if using anyone else

Gas Angel Heating fixed a broken boiler for us. The boiler was out of warranty, and he was able to fix it quickly and safely. He gave a possible diagnosis by phone as we described the fault, and was very familiar with the make/model. He attended the same day and fixed the fault without a need for new materials. He explained the issue (a blockage) in plain English, and cleaned/serviced the boiler while resolving it. As we live on a new estate he called on route to check the location. He was on time, courteous and cleaned up thoroughly. His pricing was clear and reasonable, we would not hesitate to use the company again and have already recommended them to others. M Dodds, Whitley Bay

On Christmas Eve it looked like we weren't going to have heating or hot water for Christmas. Incredibly, Gas Angel came out at about 4pm that day and spent about 30 minutes carrying out some investigatory work before identifying the issue. A new part was needed but they performed a temporary fix that got the boiler working for Christmas provided we left it running low overnight. This was great as we had family arriving in the morning. After boxing day, Gas Angel returned with the necessary part. Top marks for all aspects of the service, especially for coming out at short notice at Christmas. Thank you again.