I like easy
I enjoy dealing with companies where the interaction is simple. I went online and booked an annual service. The friendly engineer came at the agreed time and did the job for the agreed price. He was friendly, it was pleasant, it was finished quickly and left tidy. Simple
Customer in Greater London
Posted on 14/07/2025
, work completed 09/07/2025
Recommended
Agree with all 5* reviews
Following the installation of a new water boiler approximately three years ago, Matt, the engineer, advised me from the outset as to which model of boiler to choose, and provided an efficient annual service. Matt is easy to get on with, yet professional. As for paying on booking, it may not be the usual procedure, but it works and is nothing to worry about - Gas Safe H&P follow up quickly with confirmation, etc. I have recommended my neighbour to them.
Customer in Greater London
Posted on 21/06/2025
, work completed 22/05/2025
Recommended
Boiler Service
I have used Gas Safe for a number of years and they are great. Really reliable, friendly service engineers and very helpful in terms of advice etc. Very professional.
Customer in Greater London
Posted on 27/03/2025
, work completed 18/03/2025
Recommended
Professional Job done
I found Gas Safe on Which? They installed a new boiler for me and we're very professional and courteous throughout the job. They diagnosed some faults and we're able to rectify them quickly and efficiently. Customer service was great. Easy to get on with and will definitely be using them again.
Customer in Greater London
Posted on 06/02/2025
, work completed 18/10/2024
Recommended
Annual boiler service
Having had a new boiler installed during a renovation five years ago we experienced difficulty getting hold of the installer to service it. I found Gas Safe through Which? and have used them for the past few years. The service they offer is very smooth and means I don’t have to worry about my central heating. I am reminded by their office my annual service is coming up, we make an appointment, I pay online and one of their team appears on time and services the boiler. The whole process is seamless. Once when I had a problem with my heating a couple of months after my service, when I had also had some new radiator thermostats installed, someone popped in to look at it within a couple of hours on their way home. All it needed was the water pressure topping up which the engineer did. He also demonstrated to me how to do it if it happened again so I could rectify it myself. I wasn’t charged for this which was a nice surprise.
Customer in Greater London
Posted on 09/01/2025
, work completed 02/10/2024
Recommended
Great Service
I would highly recommend Gas Safe. They were able to fit our new boiler within 48 hours of contact and managed to complete the fitting in one day. Fairly priced and trustworthy. I will be using them again for any issues.
Customer in Greater London
Posted on 08/01/2025
, work completed 11/11/2024
Recommended
Reliable company that offer advice, quality work, and keep to appointment times!
I used Gas Safe to install a new boiler when the old one reached the end of its useful life. The options available were discussed with me, including which brand to buy. Gas Safe was recommended to me by a friend who used them for all their work. New piping was installed in my home with the minimum of fuss and mess. They have been doing my annual boiler service ever since and advised when specific parts were wearing out or been affected by hard water. I’ve had no need for an emergency call out, which is a testament to their care and workmanship.
Customer in Greater London
Posted on 07/01/2025
, work completed 20/12/2024
Recommended
Boiler service
Punctual, polite & professional. Matt was thorough in checking the functionality of components and heating accessories. He provided me with a certificate within an hour of completing the work. Satisfied with the service.
Customer in Greater London
Posted on 07/01/2025
, work completed 24/10/2014
Recommended
Boiler Service
Efficient, calm service. The engineer Matt has maintained my heating system for a number of years, installing a new boiler in 2023. He is always prompt, courteous and reliable. Experienced and competent, he completes all work efficiently and in a timely manner. I recommend him and GasSafe.
Customer in Greater London
Posted on 22/08/2024
, work completed 19/08/2024
Recommended
Great job
It still feels rather bizarre having to pay up-front for a service call but after using this company for a couple of years now I have found them to be very efficient and reliable with no problems at all. I will be staying with them for all my future boiler servicing.
Customer in Greater London
Posted on 19/06/2024
, work completed 12/06/2024
Recommended
Professional and reliable
I have used Gas Safe for boiler services and maintenance for a number of years. Service is always really good, and they offer practical advice. Really good firm with very professional and friendly staff, and is always a pleasure to speak with Mr Gebbie the engineer.
Customer in Greater London
Posted on 17/05/2024
, work completed 12/04/2024
Recommended
Excellent service, very professional
Had Gas Safe over for my annual boiler service and they were excellent as per usual. A polite and friendly gentlemen undertook the service in good time. Took the time to answer my queries and also done a great job tidying up after himself. Will continue to use Gas Safe moving forwards.
Ollie in Greater London
Posted on 04/05/2022
, work completed 04/05/2022
Recommended
Emergency boiler repair
I contacted Gas safe in an emergency as my elderly mothers boiler was not working. They answered the phone promptly and agreed to call within a couple of hours. At the visit the engineer was thorough in locating the problem and clearly explained the situation. He arranged for a quote to be sent to me that evening and I was contacted the next morning to arrange to come and fit the new part that afternoon. The problem was solved efficiently and quickly and advice given regarding the vulnerable situation if a similar situation should arise
Customer in Greater London
Posted on 30/03/2022
, work completed 14/03/2022
Recommended
Great service again
We used Gas Safe initially to install a new boiler, and they have also just upgraded and/or replaced the radiators throughout our house. The same guys came, and they were again very polite, clean and did a great job. Highly recommend Gas Safe.
Customer in Greater London
Posted on 01/12/2021
, work completed 30/11/2021
Recommended
Not recommend. Irresponsible and inflexible
All gas was turned off on an annual gas safe inspection without providing explanation, solution or follow up appointment until numerous chasing the week after. Left the house without hot water or heating for a full week and enormous headache to all occupants. They won’t give out engineer’s contact so it was a lot of information relying from the office that is super unclear. Incredibly frustrating when you are out of hot water and heating and they simply do not feel the need to get that fixed urgently. Offered to pay extra call out fee still wouldn’t do it. Also insist on their normal no refund policy if I found someone else who would actually care and treat the matter urgently. Insist on ground floor access to fix a pipe knowing we couldn’t get access due to incorporating neighbour when another engineer easily fixed it by putting his arm out of the window! Also failed to detect a leak in the boiler which is picked up by the new engineer. Completely irresponsible and inflexible. Poor communication. Overall nightmare to deal with. So regret instructing them at the first place.
Customer in Greater London
Posted on 21/10/2021
, work completed 22/06/2021
Boiler Service
Easy to book, friendly service. Prompt arrival, very friendly and no mess. Advised us on what we need to do and who we need to call for further work required. All in all a great service, thank you!
Customer in Greater London
Posted on 03/09/2021
, work completed 20/08/2021
Recommended
Fast and fair
Men turned up nice and early, were clean and fast and suggested price reduction as job wasn't as involved as thought which company agreed to. Would use again
Customer in Greater London
Posted on 04/08/2021
, work completed 24/06/2021
Recommended
Decommissioning of gas supply pipe of gas cooker for replacement electric cooker
The engineer was professional, polite and responsive to my concerns about gas safety in the closing down of the gas supply pipe to the gas cooker, which was to be replaced with an electric cooker. Even though the position of the gas supply pipe was partly enclosed within a kitchen cupboard to disconnect the gas pipe and cap it and he had to saw through the side of the kitchen cupboard to access it, he did this in a rigorous way and without complaint. I had wanted to see what he had done afterwards as I was concerned about gas safety and he showed me and reassured me that it was secure and quite safe. At all times he was professional and friendly and you knew he knew what he was doing. He cleaned up afterwards and left the area tidy. Thank you very much.
Pamela in Greater London
Posted on 02/07/2021
, work completed 14/06/2021
Recommended
Brilliant
Easy to book on phone; Emma was very helpful. Fast, efficient and friendly service, with a clear explanation of everything that was being done. Brilliant, especially considering it's lockdown.
Mary in Greater London
Posted on 19/03/2021
, work completed 19/03/2021
Recommended
First time used - won't be the last
Gas Safe undertook my annual Boiler Service. Engineers were polite and friendly, just got on with the work. Will definitely use Gas Safe for any future works.
Customer in Greater London
Posted on 18/03/2021
, work completed 12/03/2021
Recommended
Extremely competent company
Excellent service. I had a boiler leak. It was explained what was causing the leak and the Engineer showed me where the leak was coming from. He fixed it in no time and was very courteous.
Customer in Greater London
Posted on 31/10/2020
, work completed 29/10/2020
Recommended
Annual boiler service
Performed efficiently. Repair man was very helpful and trustworthy. The boiler was newly installed last year. The engineer noted a problem with the installation. He explained it clearly but did not try to get us to pay him to do the work, but rather suggested we contact the installer to come back.
Customer in Greater London
Posted on 23/10/2020
, work completed 19/10/2020
Recommended
Excellent Service
Had a problem with boiler and immersion and were without hot water. Engineer came very quickly and was extremely helpful and efficient. Problems resolved and really happy with the service and results. Highly recommend
Customer in Greater London
Posted on 26/06/2020
, work completed 25/06/2020
Recommended
Gas Boiler Maintenance
As always professional, on time and to budget. Friendly service communication was good even when I wanted to change the day.
Customer in Greater London
Posted on 12/06/2020
, work completed 09/06/2020
Recommended
Professional, reliable and great service.
I have been using Gas Safe for years, and they are without question the most reliable, professional and dedicated gas engineers around.
Customer in Greater London
Posted on 17/04/2020
, work completed 06/04/2020
Recommended