We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

Gas Safe Heating & Plumbing Ltd

Profile thumb gassafe logo black 2col
4.8

103 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Oct 2019

About

Gas Safe Heating and Plumbing Ltd is an exciting and rapidly growing business. Our focus is on engaging with the local community and giving our customers a personal service. We use the latest technology to enhance our customers experience and remain sustainable. Based in Bromley, we are central enough to cover the majority of South London and Kent. We cover all aspects of the heating business, whether it is replacing a boiler or carrying out a landlord gas safety inspection. With over 30 years of experience, our fully trained and qualified team is on hand to deliver expert advice and help. Our team of engineers are fully qualified in both the domestic and commercial heating fields.
For all your Commercial or Domestic Gas, Central Heating and Air Conditioning requirements call us on 02084643189

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • More Services

    • commercial boiler installations and servicing.

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
103 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent service, very professional
Customer Service
Quality
Value
Had Gas Safe over for my annual boiler service and they were excellent as per usual. A polite and friendly gentlemen undertook the service in good time. Took the time to answer my queries and also done a great job tidying up after himself. Will continue to use Gas Safe moving forwards.
Ollie in Greater London Posted on 04/05/2022 , work completed 04/05/2022
Emergency boiler repair
Customer Service
Quality
Value
I contacted Gas safe in an emergency as my elderly mothers boiler was not working. They answered the phone promptly and agreed to call within a couple of hours. At the visit the engineer was thorough in locating the problem and clearly explained the situation. He arranged for a quote to be sent to me that evening and I was contacted the next morning to arrange to come and fit the new part that afternoon. The problem was solved efficiently and quickly and advice given regarding the vulnerable situation if a similar situation should arise
Customer in Greater London Posted on 30/03/2022 , work completed 14/03/2022
Great service again
Customer Service
Quality
Value
We used Gas Safe initially to install a new boiler, and they have also just upgraded and/or replaced the radiators throughout our house. The same guys came, and they were again very polite, clean and did a great job. Highly recommend Gas Safe.
Customer in Greater London Posted on 01/12/2021 , work completed 30/11/2021
Not recommend. Irresponsible and inflexible
Customer Service
Quality
Value
All gas was turned off on an annual gas safe inspection without providing explanation, solution or follow up appointment until numerous chasing the week after. Left the house without hot water or heating for a full week and enormous headache to all occupants. They won’t give out engineer’s contact so it was a lot of information relying from the office that is super unclear. Incredibly frustrating when you are out of hot water and heating and they simply do not feel the need to get that fixed urgently. Offered to pay extra call out fee still wouldn’t do it. Also insist on their normal no refund policy if I found someone else who would actually care and treat the matter urgently. Insist on ground floor access to fix a pipe knowing we couldn’t get access due to incorporating neighbour when another engineer easily fixed it by putting his arm out of the window! Also failed to detect a leak in the boiler which is picked up by the new engineer. Completely irresponsible and inflexible. Poor communication. Overall nightmare to deal with. So regret instructing them at the first place.
Customer in Greater London Posted on 21/10/2021 , work completed 22/06/2021
The trader replied (on 28/10/2021)
Dear Miss Ngai, thank you for reviewing our company. Our company strives to be the best, most efficient, and the standout heating company in our area, we do however understand that our work is time constrained, and very often urgent, but occasionally there are reasons beyond our control why we cannot complete works when requested, for instance when parts are unavailable. We carried out a landlord gas safety inspection for you, and on this occasion the boiler was deemed unsafe and disconnected on Friday 18/6/21. A gas inspection is crucial to check if an appliance is safe to use, on this occasion it was not, we are sorry that this may have caused you some set-back, but the priority is leaving a property with safe appliances, connected, or disconnected. The certificate and quote for repairs was sent on the same day. You wanted us to attend on the Saturday 19/6 when your bailiffs were due to evict the tenant, unfortunately parts were not available until 22/6. For health and safety our engineer requested access to the ground floor flat for a ladder to replace a part of the flue outside. A no quibble refund for further works was performed when you had made other arrangements. I do hope others could look at our other reviews across this and many other platforms for a reasonable view of our company, our culture, and ethics. Thank you.
Boiler Service
Customer Service
Quality
Value
Easy to book, friendly service. Prompt arrival, very friendly and no mess. Advised us on what we need to do and who we need to call for further work required. All in all a great service, thank you!
Customer in Greater London Posted on 03/09/2021 , work completed 20/08/2021
The trader replied (on 10/09/2021)
Thank you for your wonderful review, we really appreciate your custom.
Fast and fair
Customer Service
Quality
Value
Men turned up nice and early, were clean and fast and suggested price reduction as job wasn't as involved as thought which company agreed to. Would use again
Customer in Greater London Posted on 04/08/2021 , work completed 24/06/2021
The trader replied (on 10/09/2021)
Hi, thank you for your review. We do try to fix prices so that customers are totally sure of a final price to pay. On this occasion, we were able to complete the job in less time than originally quoted, and therefore reduce the final bill that was expected. We are happy that you are totally satisfied with our workmanship and business practices.
Decommissioning of gas supply pipe of gas cooker for replacement electric cooker
Customer Service
Quality
Value
The engineer was professional, polite and responsive to my concerns about gas safety in the closing down of the gas supply pipe to the gas cooker, which was to be replaced with an electric cooker. Even though the position of the gas supply pipe was partly enclosed within a kitchen cupboard to disconnect the gas pipe and cap it and he had to saw through the side of the kitchen cupboard to access it, he did this in a rigorous way and without complaint. I had wanted to see what he had done afterwards as I was concerned about gas safety and he showed me and reassured me that it was secure and quite safe. At all times he was professional and friendly and you knew he knew what he was doing. He cleaned up afterwards and left the area tidy. Thank you very much.
Pamela in Greater London Posted on 02/07/2021 , work completed 14/06/2021
The trader replied (on 10/09/2021)
Dear Pamela, thank you for your kind review. We will at all times keep a customer informed of work being carried out, and leave a property with the customer assured the work is carried out to a professional and safe manner.
Brilliant
Customer Service
Quality
Value
Easy to book on phone; Emma was very helpful. Fast, efficient and friendly service, with a clear explanation of everything that was being done. Brilliant, especially considering it's lockdown.
Mary in Greater London Posted on 19/03/2021 , work completed 19/03/2021
The trader replied (on 10/09/2021)
Thank you Mary for the glowing review.
First time used - won't be the last
Customer Service
Quality
Value
Gas Safe undertook my annual Boiler Service. Engineers were polite and friendly, just got on with the work. Will definitely use Gas Safe for any future works.
Customer in Greater London Posted on 18/03/2021 , work completed 12/03/2021
The trader replied (on 10/09/2021)
We are happy to be of service. We will send you a yearly reminder in time for your anniversary service. We look forward to seeing you then, thank you.
Extremely competent company
Customer Service
Quality
Value
Excellent service. I had a boiler leak. It was explained what was causing the leak and the Engineer showed me where the leak was coming from. He fixed it in no time and was very courteous.
Customer in Greater London Posted on 31/10/2020 , work completed 29/10/2020
The trader replied (on 10/09/2021)
Thank you, we really appreciate your kind words.