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Endorsed by Which?
GMS (Kent) Ltd
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
About
GMS Kent are independent VW Group accredited specialists with vast experience and training on all makes and models of VW, Audi, Skoda and Seat cars. But, the good news is GMS will service any make and model of car - no matter how new or old you car is.
GMS Kent was formed by Simon in 2002, having spent many years working in a local main VW dealer they became disillusioned with the customer service and care people received and decided to do something about it – GMS was born. They only use genuine parts(or equivalent) and can undertake any work however large or small.
GMS Kent have serviced and repaired VW Group cars for many years. So, for car servicing in Maidstone, if you have a VW, Audi, Skoda or Seat you need look no further
What we do
Car repairs, servicing and MOTs
- Battery servicing
- Brake and clutch replacement
- Power transmission services
- MOT testing stations
- Car air conditioning
Engine repairs and servicing
- Car engine tuning and diagnostic services
More Services
- mot and servicing
- air con
- vw
- audi
- seat
- skoda
- volvo
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
43 reviews
Recommended
Recommended
by 98% of customers
Sort by
Great Service
Customer Service
Quality
Value
I had booked my for it's yearly mot, which found that the tie-rods were both bent (I've hit too many potholes!), and a safety check. I was given an estimate of how much the necessary repairs would cost and was pleasantly surprised that the final cost was quite a bit less! Once again, as I have come to expect from many years as a customer, the service I received was 2nd to none from the friendly knowledgeable staff. Well Done Carol, Simon and Kevin
Customer in Kent
, work completed
Recommended
New Customer
Customer Service
Quality
Value
I arranged in person last week today’s oil change and aircon regas, very helpful when I explained I am caring for two elderly parents and working full time. Very accommodating giving me an early appointment of 0700. Met this morning Kevin the technician who was very polite and helpful throughout. I left the car with him and walked 10 minutes to The Village Hotel for a coffee and relax. Kevin texted on completion of the work and I returned. All work explained, no leaks found on the aircon pressure test. This man’s approach and communication skills put me at ease straight away. I can not fault his workmanship. I will need my cv boots replacing very soon, and I won’t hesitate to contact them for this work. Work carried out at the agreed price, very reasonable amount, cheaper than dealerships. Thanks Kevin be in contact soon for more work. Excellent throughout.
Customer in Kent
, work completed
Recommended
Never Again !
Customer Service
Quality
Value
Over priced and charged for non fixing of issue. Second hand parts fitted and engine cover not fitted. Battery incorrectly fitted after repair.
Customer in Kent
, work completed
Brilliant service!
Customer Service
Quality
Value
I had a problem with a serious steering 'wobble' on Wednesday 1st Feb 2023. I rang the garage at 5pm that day to explain the problem. Without any hesitation I was asked to bring the car at 8am the next day Thursday 2nd Feb. to see what the problem was! They diagnosed a problem with the brake calipers ceased, worn disc and worn brake pads. When I asked for a date to rectify these problems, they said provided they could get the parts, that they would do the work that day! I was able to collect the car at 4pm that day. This was the best service I have ever received and cannot thank them enough. Brilliant service, good price, friendly staff and would certainly recommend GMS to others! RP
Customer in Kent
, work completed
Recommended
Brilliant in a crisis
Customer Service
Quality
Value
My car was in limp mode and I needed to get back home to Wales. I was panicking! I turned up without an appointment but my car was diagnosed straightaway. The outlook was potentially bleak but they did all they could to reassure me that it can be fixed. 24 hours later, it was and the bill was not nearly as bad as I had feared. I am confident now that whatever comes next with my VW, that I know of a garage I can trust to get me back on the road again. Thank you for everything, really appreciate the great service from all of you!
Customer in Bro Morgannwg
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
When I booked the service I needed a first appointment in the morning so that I could get back to work as soon as possible. This was no problem and a convenient date was agreed. On the day of the service I was welcomed and was able to leave the car with GMS without a problem. The service was completed within the time I was told it would take and I was able to be on my way. GMS are a friendly, professional and knowledgable company who I would be happy to recommend. Very happy with the service I received.
Andy in Medway
, work completed
Recommended
The best garage around!
Customer Service
Quality
Value
Couldn’t stress more of what a lovely and helpful team of people this garage are. Going above and beyond to do whatever it took to complete the work for my car. I had multiple complications with my motor and especially my Warranty company being so difficult to communicate with, but Carol and Simon went out of their way to give me the best experience and supporting me with all of it. The work was done quicker than expected and to the best of standards! Squeezing me in multiple times for checkups and just for reassurance. No job too big bothered them, and always found time to discuss everything thoroughly. They definitely care about every single one of their customers and treat you not just like a friend but more like family. I will never go anywhere else guaranteed!
Customer in Kent
, work completed
Recommended
Honest and efficient
Customer Service
Quality
Value
What a joy it is to be able to completely trust this wonderful company. My husband and I and daughter have been using their services for some years. They have always been totally honest, efficient and great to deal with. Today I was in a distressed state as I had driven over a concrete block that I couldn't see. When I was eventually free of this obstacle the noise from under the car of something that had become loose was quite worrying to say the least. I telephone GMS as soon as they were open and was advised to come immediately. Cannot express my joy when it was looked at as soon as I arrived and within 15 minutes mended. They refused any payment as it was a very simple job. I trust and rely on this company especially since my husband has died and I am having to deal with the servicing of my car. I would recommend them without hesitation.
Customer in
, work completed
Recommended
Great Service from a local garage
Customer Service
Quality
Value
I had a persistent coolant leak that suddenly became more urgent on my VW Polo. I phoned Simon at GMS after another local garage could not do the work for a week, and recommended I try them. This was on a Friday, and I was booked in for the Monday. At all times Simon kept me up to date with what work needed doing, and the cost including VAT. I collected my Polo on the Monday afternoon with all work completed to the highest standard, and at a VERY fair price. I would just like to thank Simon and his team for such a professional and friendly service, and would recommend GMS to my friends and family.
Customer in Kent
, work completed
Recommended
Serendipitous Service!
Customer Service
Quality
Value
How can a car 𝘯𝘰𝘸 pass an M.O.T. when a year ago the same car had urgent advisories (that were never attended to)? Answer: the previous test centre - a famous high street chain no less - were more keen to get additional business than being honest and objective. GMS came recommended and it is nice to see it was well-founded - my car was passed for M.O.T. (in the condition I brought it in) and without any contrived costs for this, that and the other being trumped up. Those phantom advisories the previous centre made up clearly never came to pass. [Obviously] I would not wish there to be issues with the car and GMS not bring them up but that they gave it a clean bill of health has made my year because I was dreading it failing and was preparing to sell it if the repairs too extensive. As it turned out though, GMS were honest, thorough and explanatory and I shall consider them in the future. p.s. This is now only my 2nd car in 30 years to pass an M.O.T. without at 𝘭𝘦𝘢𝘴𝘵 a light bulb needing replacing.
Customer in Kent
, work completed
Recommended
First Class Service
Customer Service
Quality
Value
I have used GMS Kent quite a few times now and they have always been friendly, helpful and the work they carry out is always first class. They are not a garage that looks for additional work for the sake of it and their knowledge around the VW / Audi brand is extensive. I purchased my Audi on Simons recommendation of this vehicle. I cannot thank them enough for all that they have done for me. Top guys and girls!
Nigel in Kent
, work completed
Recommended
Very skilled, honest,genuine.
Customer Service
Quality
Value
I recently took my partners VW Tiguan 2.0 diesel sport for a full annual service and was very pleased with the knowledge and courtesy and advice of this company from my very first point of contact. Highly recommend this garage, I left there feeling very confident and with peace of mind.
Richard, Medway
, work completed
Recommended
These guys know their stuff!
Customer Service
Quality
Value
Superior service. Got us out of a real pickle! Car fixed and back within 24 hours and sorted a courtesy car as well. Can’t thank you enough. Stuart
Customer in Kent
, work completed
Recommended
great work
Customer Service
Quality
Value
Took in my daughters car sorted all the problems and made a great job,kept me updated all the time and i would recomend them
kenneth drake
, work completed
Recommended
Thank you
Customer Service
Quality
Value
Enjoyed a good business relationship with GMS for several years. Skilled and knowledgeable staff priced accordingly to works carried out. Hope I don't visit too often though hehe.
Andy, Kent
, work completed
Recommended
Excellent 5* Service!
Customer Service
Quality
Value
VW had broken down and stranded on holiday in half term. Called and was greeted with sympathetic garage who took details and booked us in. Arrived at the garage and the mechanic immediately knew what the issue was and said he would get the VW back to us hopefully Friday afternoon. Such wonderful service as was given a lift back to where we were staying. Call received Friday morning to say car fixed and price to pay much cheaper than expected. Highly recommend as an amazing service from phone call to collection, thank you.
Barry, London
, work completed
Recommended
Trusted, helpful and honest
Customer Service
Quality
Value
I have used GMS for a number of years as they came highly recommended by a friend. I have found them to be friendly and helpful. As a female, I have not been patronised or taken for a ride despite my limited knowledge of what goes on under the bonnet of my car. I have been given honest advice on what work needs doing immediately and what will be needed in the future. At other garages in the past, I sometimes felt unsure that the work being carried out was actually necessary but with GMS I am very confident that I am given a fully honest picture of the work needed. I would and have recommended GMS to friends and family.
Claire
, work completed
Recommended
Extremely Professional
Customer Service
Quality
Value
Highly recommended.
Jonny, Kent
, work completed
Recommended
Great job
Customer Service
Quality
Value
The work was carried out to an excellent standard with their honest and friendly approach on show as before. Will be back as I have for more than 10 years.
John, Kent
, work completed
Recommended
Able, courteous & efficient
Customer Service
Quality
Value
Kept me in the picture while work progressed.
Philip, Kent
, work completed
Recommended
Prompt, professional, reliable
Customer Service
Quality
Value
Recommended to me, now I always recommend. They are friendly, professional, prompt and reliable.
Janet, Kent
, work completed
Recommended
Friendly & proficient
Customer Service
Quality
Value
GMS have regularly serviced our cars over many years. They are friendly and proficient. They have always been helpful, especially in an emergency. Problems are resolved with expertise and the minimum of fuss. I would certainly recommend them.
Lynn, Kent
, work completed
Recommended
MOT & service
Customer Service
Quality
Value
The staff of GMS are very reliable, consistent and provide a high standard of service. They provide knowledgeable advice and a personal service.
Cherry, Kent
, work completed
Recommended
Exceptional, friendly & efficient service.
Customer Service
Quality
Value
A great experience dealing with these professional people. They went that 'extra mile' to keep me mobile at a particularly difficult time for myself and my family. Will definitely use these people again. 'Simply the Best'.
Anthony, Kent
, work completed
Recommended
Brilliant job. Prompt & professional
Customer Service
Quality
Value
Excellent job done. Thoroughly recommend. Have used this garage for a good many years.
Keith, Kent
, work completed
Recommended
Brilliant job. Prompt and professional
Customer Service
Quality
Value
Have taken my VW Passatt to GMS Motors for approx. 10 years. Always the same. Excellent work and fair prices. A credit to the motor trade.
Arthur, Kent
, work completed
Recommended
A job well done!
Customer Service
Quality
Value
A very efficient, helpful & prompt service. Very happy with job.
Sandra, Kent
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
We have previously had work done at GMS, always very pleased with the service there. Today was no exception, they fitted us in the next day after contacting, carried out the work (boot lock faulty) without problems & even took the car up the road for a clean. Fantastic service.
David, Kent
, work completed
Recommended
Prompt & professional - brilliant job
Customer Service
Quality
Value
Absolute trust. Super swift service. Cannot fault the team.
Which? Trusted Traders Consumer
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
Following the school run, I drove home as always, unfortunately noting a strange noise and a nasty smell on opening the bonnet! I called GMS, who instantly told me to bring my car in. On arrival, I was, as always, greeted by a friendly face, who came out to look at the car. They advised it should stay. It was the alternator! The service at GMS is outstanding! They keep you informed, and always do a faultless, honest top quality job! All my family use them! Thank you.
Jacqueline, Kent
, work completed
Recommended
My Review
Customer Service
Quality
Value
We discovered GMS many years ago when were in need of a new rear light bulb, which they fitted there & then at no charge. We have now been with them for many years and use them all the time for our car repairs and service. Everyone is always polite, friendly and helpful, quick excellent service and fair prices. They have never let us down and would not go anywhere else. Well recommended.
Sheila, Kent
, work completed
Recommended
Reliable and efficient.
Customer Service
Quality
Value
As usual G M S provided a great, pain-free experience. They take all the hassle out of car maintenance, and without the sharp intake of breath. I would recommend G M S to anyone.
Brendan, Kent
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Staff all helpful and polite, price quoted, do you know the cost. A good job completed on time.
Geoffrey, Kent
, work completed
Recommended
Brilliant job.
Customer Service
Quality
Value
A fantastic service provided by GMS, a friendly and brilliant company. After the original quote it turned out to be a different problem, but they were open and honest and gave me a cheaper quote. Would definitely recommend this company to anyone.
Philip, Kent
, work completed
Recommended
Outstanding company
Customer Service
Quality
Value
GMS are an outstanding company. If you need your Audi or VW serviced, then they are the company to use.
Norman Philip, Kent
, work completed
Recommended
Prompt & professional (brill)
Customer Service
Quality
Value
Family & friends have used this trader for many years. My opinion - brilliant. I would highly recommend them.
Norman, Kent
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
I have been a customer of this garage for the past 8 years. I am a retired lady and I have been so impressed by their honesty & excellent service. The staff are very helpful & offer help that is rarely found these days. Excellent in all areas. Very fair pricing.
Susan, Kent
, work completed
Recommended
Prompt and friendly
Customer Service
Quality
Value
Good efficient service by friendly staff fitted my new battery for me without charging.
Michael, Kent
, work completed
Recommended
Good service
Customer Service
Quality
Value
Always Friendly and prompt. So far no problems with either service or mot.
Karin, Kent
, work completed
Recommended
Always totally reliable
Customer Service
Quality
Value
This garage is totally reliable. They will always do their utmost to fit you in. Yesterday I had to use them. They repaired the car the same day & even took me home whilst it was being repaired. Excellent service as usual.
Andrew, Kent
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Swift, efficient service at a sensible price and there is always somebody willing to explain things and ensure you are happy with work carried out.
Carol, Kent
, work completed
Recommended
Service
Customer Service
Quality
Value
I used GMS for a service to replace my front discs and pads sump replaced. Kevin very strong product knowledge.
Steve, Kent
, work completed
Recommended
New Eslator fitted
Customer Service
Quality
Value
I used GMS for a new eslator sensor fitted. Simon was reliable and the price is very competitive.
Which? Trusted Traders Consumer
, work completed
Recommended