Gooch Group Ltd

From start to finish the Gooch team were excellent. The surgery had staining on some of the older carpets and the team worked their magic and they all now look fresh and wonderful.

Maggie, Colin and the team provided an excellent service from start to finish. I emailed an enquiry over a weekend and received a quick holding response. Maggie called me the next morning and arranged for Colin to come out to assess the job. A detailed quote was provided and a date agreed for the work (cleaning out a loft, fitting new insulation and repairing holes in the loft wall). The work was completed to a high standard by Colin, Joe and Jack and they cleaned up after themselves.

Called with a rat problem and it was solved that day! Colin had brilliant advice and has a really keen eye for detail. Saw a hole we’d never noticed and blocked that morning! He also popped some traps out as well just incase. Ever since we haven’t had any noises or scratches. Lovely guy with brilliant advice. I’ll be using Gooch again. Fabulous efficient service, I would highly recommend.

The best thing about having squirrels and rats in my loft was getting to meet Colin! As well as having phenomenal experience as an ex builder and evicting all sorts of pests from homes, he’s what I’d call a ‘people person’. This meant he understood exactly what I needed to do, hear and see to move on from a stressful experience and totally sleepless nights from all of them running around in the loft. At one point he was even holding my hand as I very reluctantly, at his insistance, worked my way up the ladder to check out my ‘very lovely loft'! Colin asked me for permission and explained costs during the first survey for all of the actions he wanted to take (including filling two large holes in the loft, and adding a rat flap on my drain). All the noises stopped, I’ve been having great sleeps, and just in time for me starting my new job! At first glance, Gooch looks like a corporate sort of company, but it’s actually a small group of very hard working, friendly and knowledgeable people. On emails I had Chloe keeping me totally up to date and checking in with me to see if all was ok before and after Colin’s visit. Emily always called to keep me up to date with Colin’s ETA for my appointment (he is exceptionally punctual) and spent a long time listening to a sleepless me worry. Everyone took time and care in all of their dealings with me and I would not hesitate at all to recommend them. I can’t fault them on anything. Massive thanks everyone at Gooch!

Needed a pest nest sorted out on a weekend. The phone was answered and they kept in contact with updates and let us know the price up front. Job couldn't be done on the same day due to the weather but they came the next day, explained what they were going to do and why. They gave us warnings of what to expect and when. The job was completed quickly with no fuss. The next day we had a phone call to make sure everything was good. All 3 of the team that we were in contact with were courteous, efficient and great at what they do. They are a family run company with a big honest heart. We will definitely use them again should we require anything that they can help with.

Mr Gooch came to the house to deal with an ant infestation in our kitchen. He very quickly located where the nest was and used the appropriate treatment to get rid of the nest and the ants. The next morning there was not a single ant left. We were so relieved! Thank you for all your help and if we ever get any infestation again we will be sure to use you again!

I rang and spoke to Maggie 30 minutes later Colin arrived and quickly solved the problem. He discovered and removed a dead pigeon from the trap door in the log burner having killed flies. Colin is very personable and friendly.

Gooch were contacted regarding a pigeon stuck in the chimney, immediately understood and was willing to help. Colin arrived sooner than expected and got to work to efficiently extract the bird from the chimney breast and out of the window where after taking stock he flew strongly away. We knew the cost beforehand and are thankful that this service was available for a happy outcome all round. Also welcomed advice to cap chimney and cover holes in floorboards by radiator pipes to prevent mice entering the house.

Gooch Control responded promptly to my enquiries regarding a possible moth infestation. They carried out a survey and confirmed the problem as being carpet moth and gave advice about whether or not to replace the carpet which was already damaged. There was no pressure to book their services as it was not necessary. I appreciated that it is a local family firm with extensive experience of pest control.

I contacted Gooch Group for pest control to deal with signs of a spider infestation. I was impressed with their customer service throughout - they responded quickly to my query and everyone I spoke to was friendly and helpful. Colin attended to carry out the survey and did a thorough and professional job. Highly recommend!