Only took one visit to rid loft of rats and squirrels: professional, punctual and friendly!
The best thing about having squirrels and rats in my loft was getting to meet Colin! As well as having phenomenal experience as an ex builder and evicting all sorts of pests from homes, he’s what I’d call a ‘people person’. This meant he understood exactly what I needed to do, hear and see to move on from a stressful experience and totally sleepless nights from all of them running around in the loft. At one point he was even holding my hand as I very reluctantly, at his insistance, worked my way up the ladder to check out my ‘very lovely loft'! Colin asked me for permission and explained costs during the first survey for all of the actions he wanted to take (including filling two large holes in the loft, and adding a rat flap on my drain). All the noises stopped, I’ve been having great sleeps, and just in time for me starting my new job! At first glance, Gooch looks like a corporate sort of company, but it’s actually a small group of very hard working, friendly and knowledgeable people. On emails I had Chloe keeping me totally up to date and checking in with me to see if all was ok before and after Colin’s visit. Emily always called to keep me up to date with Colin’s ETA for my appointment (he is exceptionally punctual) and spent a long time listening to a sleepless me worry. Everyone took time and care in all of their dealings with me and I would not hesitate at all to recommend them. I can’t fault them on anything. Massive thanks everyone at Gooch!