Good Energy

We enjoyed having both teams of installers here. They were professional, knowledgeable, friendly and understanding. They went over-and-above each day, working together as a well-prepared team. They appeared to be used to always working to an excellent standard. The Air Source Heat Pump team, led most competently by Dominic, (and Angelo - electrics) were of particular note. Where there were snags, because of our old and complicated house, they found effective ways to problem-solve, and any necessary additional work was quickly identified, and paperwork produced from the office for our agreement. Everywhere was left clean and tidy, and the installations look great. We are very pleased we chose Good Energy.

From the outset dealing with this company has been seamless. They (Good Energy) responded quickly to any requests for clarification, timescales and costs. The specs were drawn up quickly and GE were happy to adjust when modifications were required. The team of installers were hard working and very trustworthy. I had no worries leaving our house in their hands. They were very tidy. Sweeping up and keeping their tools safe. The finished job looks great. A couple of early glitches with setting the controller were dealt with by the technical support. As promised.

I had an air source heat pump ASHP fitted by Good Energy during very hot weather From the outset, Good Energy GE have been excellent and competitive price-wise The installation team was at my home for 4 days during the heat wave. I have worked with literally hundreds of contractors during my working life but nonetheless the crew from GE was by a margin the best combination of efficiency, professionalism and friendliness I have encountered I thoroughly recommend not only the product but the installation process too …. and the Govt contributed £7500 toward it

We’re absolutely delighted with our heat pump installation by Good Energy. From the surveyor's visit to the final handover, the whole team was friendly, efficient and helpful. Communication was excellent and they were flexible when we requested changes. The installation took 8 days (less than planned); the team was as unobtrusive as it's possible to be in such circumstances and did a good job of cleaning up. The fitting team included both experienced installers and trainees, and it was great to see a diverse team at work, with a female surveyor and one female installer. The handover was thorough, with clear instructions and helpful follow-up emails. The system is monitored remotely, and we were quickly alerted to and guided through any teething issues. The heat pump itself is incredibly quiet - we now realise how noisy our gas boiler was - and has kept our home consistently warm, dry, and supplied with instant hot water, even during cold spells. We wholeheartedly recommend Good Energy.

The engineer came to perform the annual service on my heat pump at the notified time (8am) but sat in his van for a few minutes as ".......I didn't want to disturb you too early." He explained what he was going to do and answered all my questions. Throughout the service he continued to explain what he was doing and offered hints and tips on the best way to gain the maximum benefit from the heat pump. Finally, he did a thorough check on everything, took several readings and assured me that everything was performing 100%. He was courteous throughout and frankly it was a very pleasant and informative experience. I would have no problems at all in recommending Good Energy for this service.

Installation of our EV charger. The engineer was so helpful and professional explaining the technicalities and assisted with setting up the app to monitor the consumption. Would highly recommend this company excellent service.

Good Energy completed a heat pump installation at our house. We are extremely happy with the installation and that we now have a much lower carbon footprint at the property, especially in conjunction with the solar panels Good Energy also installed a year prior. The engineers and electrician were extremely professional, polite, and flexible throughout the entire process, and I could not recommend them highly enough!

Good Energy provide our “green” energy and after getting other quotes, we settled on them to instal the air source heat pump which included replacing four radiators. All our pre-instal exchanges with the GE were helpful, efficient and clear. The Installation Team were an exceptional group of engineers who showed great skill in the process. The laying of plastic on carpets where they were working demonstrated respect for our property and identified their attention to the smallest detail of the job. We were staggered by the amount of equipment that was delivered and found it fascinating how it all found a place in and around our home. Clearly, the Team were experts at their job with excellent communication skills. The installation was completed on time, the heat pump works well and the Team left our home neat and tidy.

I would highly recommend the Good Energy team dealing with the Air Source Heat Pump system. The initial survey was carried out carefully and we were very reassured by the knowledge of the guy doing this, he was extremely thorough and not rushed to get away. The next stages of preparing a plan and application were again done very well with lots of communication and whenever I needed questions answered these were done quickly and clearly. The installation team were all brilliant, very skilled, very polite and done there best to look after our home and keep it running during the upheaval of all the work needing to be completed. It was great to see a team really enjoying their work and supporting each other to achieve a great final outcome. It is early days for knowing the full benefit of this new system for us, but so far I couldn't be more pleased, a lovely warm house and water hotter than it used to be with our gas boiler, I am very happy with the outcome.

Good Energy took care to give us the best package to suit our requirements and executed the work in a professional manner. At the design stage, we were able to change the majority of our upgraded radiators to a more pleasing design (extra cost) and source locally a different upright one to be installed in the kitchen where a normal one would not have fitted. The complete upgrade necessary for our original micro-bore pipework was a major undertaking and added significantly to the final cost and added to the time taken. As installation took place over 11 working days at a very cold time of year, we were provided with portable electric fan heaters. We had all but two days with hot water. A warmer time of year would be best! The Good Energy installers were polite and efficient and did their best to ensure a smooth transition. Any problems were dealt with quickly. We were also able to contact head office if necessary. We have now had our new system for nearly two weeks and are pleased with the overall warmth throughout the whole house. The app means we can control the heating easily both at home or away. Meanwhile, the heat pump runs quietly in the garden.