Good Energy

After getting increasingly dire warnings about the state of our gas boiler by the plumber who serviced it we decided to take the plunge and consider installing a heat pump. After reading articles about heat pumps, I concluded that a lot of the problems they allegedly suffered were the result of a shortage of fully trained and experienced tradesmen. The decider was when we had a very strong recommendation from a friend who had recently had a pump installed by Good Energy. Our friend was very impressed with their performance at every stage. They were not our electricity supplier but he assured us that this would not be a problem. When we contacted them they described very clearly the whole process, from getting an energy performance survey and certificate through site survey, project design, programming the work and installation. They also dealt with organising the grant support towards the cost. We experienced the same helpfulness and competence that our friend had described. The first job on arrival was to place adhesive plastic sheet through the house to protect the flooring. They also modified a pipe route to reduce the length of exposed pipework at one location.

We recently purchased an electric vehicle and chose Good Energy to install a home charger because our experience with the company installing a heat pump has been so positive. Quotes were clear, a date quickly arranged, and the work was carried out efficiently exactly to schedule. The only problem was that I ordered a tethered charger, i.e. with cable attached, and the company provided an untethered charger with no cable, which I am however able to use efficiently using my on cable while they seek a solution. As always with Good Energy, queries have been answered quickly and solutions found.

Friendly crew. Care was taken not to damage carpets or walls. Subsequent problem with pressure in hot taps attended to promptly. E-mails answered swiftly and helpfully. My next door neighbour is a plumber who expresssed a desire to see the finished work and seemed to approve of what he saw! Would certainly recommend in the unlikely event that anyone else is interested in my heating arrangements.

The workers were all very polite, friendly and helpful and the system seems to be working well now, but * Work overran: 6-8 days were scheduled, but it took 10 working days plus a further afternoon. * We had 2 leaks in the system: 1) after day 8, when we were being shown the working system, a pipe leaked under pressure, meaning everything had to be shut over the weekend. 2) a slow leak after day 10, not spotted by us for 24+ hours. Both led to wet carpet in the airing cupboard and staining on the ceiling below. The hot water cylinder is sitting on the carpet, so drying out is taking some time. * A bill for £6000 more than the expected balance was sent in error, causing my husband a sleepless night. * We had to rehang the airing cupboard doors ourselves and a couple of carpets need some refitting. * A bung fell off the heat pump after the work was completed - not serious as it turned out.

The heat pump was installed with efficiency and courtesy a year ago by Good Energy. The first annual service was carried out today. The engineers were punctual, explained clearly what they were doing, dealt with my queries, and completed the service very satisfactorily. There was a slight problem with the connectivity of the app used to control the heating system. They spent a long time investigating, getting information from their office, and suggesting a workable solution. All my dealings with this company have been excellent.

We wanted to replace our 23 year old boiler and decided to move to an air source heat pump mainly because we are trying to reduce our carbon footprint and think it's important to adopt the new technologies to help our planet. Our decision was also helped by the confident, knowledgeable sales team at Good Energy, and the government subsidy available. The work was completed very efficiently and skillfully by an excellent team and we are very happy with the result.

We decided that when our elderly gas boiler became unreliable we'd replace it with a heat-pump, and chose Good Energy because they have been excellent suppliers of our energy for the past decade. Preparation for the work was excellent with all my questions clearly answered, a schedule was set for our convenience, and we received plenty of information. The team and materials arrived punctually, and the site was cleared after commissioning. Any installation challenges in our 100 year old house were easily resolved with minimum disruption, and good communication. Materials and components were of good quality. The system creates very little noise, and it is very satisfying to be leaving a cleaner planet for our Grandchildren!

I had a heat pump installed to replace my gas boiler. The team at Good Energy were communicative, professional, and dependable. No question was too much trouble for them. The installers were considerate, tidy and efficient. They ensured my system was set up to maximise its benefits and efficiency, and made sure I knew how to adjust anything if necessary although I have been able to just “set it and forget it”. We are family of four with two young children and the house has remained consistently warm and comfortable throughout the coldest months. We have also seen a big savings on our energy bills. I would highly recommend Good Energy due to their knowledge and support throughout the process.