Green Flag

Green flag were great when I had a puncture, the lady on the phone was friendly and knowledgeable. The serviceman arrived quickly and was quick and professional, knowledgeable and friendly. I definitely recommend Green Flag Rescue service.

9 text messages advising running late 1 phone call at 11.30 saying arrival 12.01 followed by text 20 seconds later advising 12.36. After 4.5 hour wait little van arrived to tell us about the problem we could already see for ourselves. He told us that as it was a bank holiday all garages closed so recovery to our home address was our only option. 4 hours later a recovery truck arrived. All the messages we received about delays showed that there was no coordination because the driver did not start his shift until 7pm. He had to drive to Newport, load his car on the truck, go to Bristol and drop his car off then come to us. Driver was a star but whoever was handling our call was a disaster. 11.5 hours last time we used Green Flag and 12.5 hours this time. No choice but to use them because of the size of our motor home. Obviously instructions to staff handling breakdowns is just keep advising delays of 1 to 1.5 hours. Dreadful service and constant miscommunication about rescue times.

Easy to use app to record my breakdown. Instant update on response time through text and app. Call from the technician who arrived much sooner than originally estimated. Friendly and efficient. Got straight to work on it and had me on the road again without any fuss. I especially liked that I was kept updated through the app and by phone and they knew what was needed before they got there. Very happy with this service.

Now used a few times. Always prompt, communication brilliant and operatives friendly and knowledgeable. Couldntask for more

Exemplary service. Very professional and understanding receptionist. Technician was extremely knowledgeable and excellent communicator. I cannot speak more highly of them. They should lead an advertising campaign for them !! As a customer I cannot praise them enough.

The mechanic was helpful, polite with good communication & knew ' his stuff'. He quickly worked out what was wrong with the car. It was a loose connection & he sorted it professionally. He was first rate. He was ' on my side' & wanted to help get my car going & he did get it back on the road. Everyone was amazed when I told them how quickly he sorted it. He was so helpful. Amazing!

Great service,arrived quicker than expected,Peter,who attended,was very friendly and knowledgeable. Gave great advice and found the problem straight away. Highly recommended

I have used Green Flag for car and motorcycle breakdown cover several times over the last few decades, and I might have even have called them out once or twice. As I recall, everything seems to have worked satisfactorily using local breakdown services. The lower cost of the policy is a draw for sure, but they work at least as well as the other 2 main suppliers of breakdown services.

Although the app would not recognise my address, it was easy to book a specific time, although subsequently the appt was brought forward at GF's request. The technician was polite and did his best to solve the problem but indicated that the vehicle should be dealt with at a Ford specialist.

I am very happy with the job well done and advice the young man gave me. He was very friendly and helpful.