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Green Flag

4.7

182 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

APRIL 2026

About

We’re among the UK's leading breakdown cover providers with well over 50 years' experience'. So, we know that when it comes to breakdown cover, nothing beats near.

That’s why we have 3,000 local technicians nationwide, ready to help 24/7, 365 days a year.

It’s thanks to them that we helped with over 300,000 breakdowns in 2025 – one every two minutes.

What you can get with our breakdown cover:
- Cover for cars, vans, bikes, EVs, caravans and motorhomes.
- Vehicle, multi-vehicle, or personal cover.
- Cover for the whole family.
- 24/7 roadside assistance.
- National recovery.
- Cover at home.
- Onward travel.
- European cover.

The Green Flag app:
Once you’ve got your cover, get our free app. It’s the quickest way to get our help.

In just a few taps, you can pinpoint your location, book a rescue, and even live-track your technician as they travel to you.

Our app is not available for Excess and Fleet policies, or for vehicles registered in the Isle of Man.

What we do

  • Garage related services

  • Car Breakdown Repairs

    • Roadside Repairs
  • More Services

    • breakdown assistance
    • vehicle recovery
    • emergency tow recovery

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
182 reviews
Customer Service
4.7
Quality
4.7
Value
4.7
Sort by
Great service
Customer Service
Quality
Value
I've used Green Flag in the past and the service was always excellent and I'm really pleased to say that is still the case. The staff are helpful and friendly; they do everything they can to accommodate my needs. They're reliable and trustworthy which is even more important if, like me, you are a woman on her own who also has mobility issues. I would recommend them every time.
Customer in Derby Posted on 21/08/2026 , work completed 21/08/2026
The trader replied (on 25/08/2026)
Thank you so much for your wonderful review and for choosing Green Flag again. It’s fantastic to hear you’ve continued to receive the friendly, helpful and reliable service you remember. We’re especially pleased our team has been able to make you feel supported and confident when you’re travelling on your own. We understand how important it is to know you can rely on someone when you need assistance, and your kind words mean a great deal to us. Thank you for recommending Green Flag. We really appreciate your continued trust and support.
Awful service
Customer Service
Quality
Value
Got made to wait 6 hours for recovery despite having a vulnerable adult in the car. Arrival time estimates kept getting longer and longer with one phone call from them which promised they'd be with me by 3pm, they didn't arrive until almost 4:30pm. Would not recommend to any friends or family.
Customer in Derby Posted on 18/08/2026 , work completed 17/08/2026
The trader replied (on 20/08/2026)
We're truly sorry to see we've let you down with our service, as this would never be our intention. We'd like to look into what happened. Please get in touch with our Facebook team on the link below, so they can help. m.me/greenflaguk
Fastest breakdown cover
Customer Service
Quality
Value
The call took only a few minutes. They sent someone within 45 minutes and the job took 45 minutes. It was so easy. The best breakdown cover I've signed up to. The technician was very nice too and was honest about what needed doing with no agenda.
Customer in Hertfordshire Posted on 04/08/2026 , work completed 31/07/2026
The trader replied (on 14/08/2026)
Thank you so much for your fantastic review! We’re really pleased to hear how quick and straightforward your experience was, from making the call to getting you back on the road. It’s especially great to hear you found our technician friendly and honest. We believe in giving clear, straightforward advice and making sure our customers feel confident about the work being carried out. We really appreciate your kind words and your recommendation.
Fast Response
Customer Service
Quality
Value
Whilst it was a Saturday evening, and it was a home/start call, the attendance of the technician was amazing. Within 1.5 hrs of making the call, the problem was diagnosed. It was a flat battery and I organised a replacement the next day. Sorted !! The technician also helped and confirmed that the alternator charging was working perfectly, which gave me confidence that it was just a old dead battery issue and not another electrical problem elsewhere. Ie I was not about to replace a battery only to have a new one drain and be damaged. Great work Team Green Flag. Thank you.
Customer in Essex Posted on 04/08/2026 , work completed 01/08/2026
The trader replied (on 14/08/2026)
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that our technician was able to diagnose the issue quickly and give you reassurance the alternator was charging correctly. We know how stressful an unexpected breakdown can be, especially on a Saturday evening, so it’s great to hear the prompt attendance and support gave you confidence in getting the problem resolved. Thank you for choosing Green Flag!
Prompt and friendly
Customer Service
Quality
Value
The technician turned up in good time and rang before. Really helpful and was on my way quickly, fault was identified and spare part in the van; battery was the car's original and needed replacing
Customer in West Yorkshire Posted on 20/07/2026 , work completed 19/07/2026
The trader replied (on 23/07/2026)
Thanks for taking the time to leave your feedback. We're pleased to hear that the technician arrived promptly, kept you updated with a courtesy call beforehand, and was able to identify the fault quickly. It's great that the required replacement battery was available on the van, allowing the issue to be resolved efficiently and get you back on the road without delay.
Exellent Service
Customer Service
Quality
Value
I was unable to open up my green flag app due to poor internet connection. I used the green flag phone number and was answered and my breakdown dealt with within minutes. I was contacted and kept updated by text and phone call by the technician. He was quick and efficient to diagnose the problem with my car. He was able to get my car started and gave me clear advice to the work that needed to be carried out ASAP. I was very grateful of the reassurance and professionalism I received throughout my breakdown.
Customer in Nottinghamshire Posted on 09/07/2026 , work completed 07/07/2026
The trader replied (on 10/07/2026)
Thank you for taking the time to share your experience and for your feedback. We're pleased to hear that, even with the internet connection issues preventing you from using the app, our team was able to assist you quickly over the phone and arrange help without delay. It's great to know our technician kept you informed throughout, diagnosed the issue efficiently, and provided clear advice on the repairs needed. Providing reassurance, professional service, and keeping our customers updated every step of the way is something we take great pride in, so we're delighted this was reflected in your experience. Thank you again for your kind words and for choosing Green Flag. We wish you safe and trouble-free journeys ahead.
Car battery dead / fast and efficient service
Very easy to use app for call out At the scene within 45 mins Very professional Informed and advised to book car in local garage Battery charged to use car Advised to change battery Exceptional service 5 stars technician kept us informed
Customer in Greater Manchester Posted on 07/07/2026 (Reviewer did not use service)
The trader replied (on 10/07/2026)
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you found our app easy to use and that our technician was able to reach you quickly. It's great to know you appreciated the professional service, clear communication, and honest advice provided throughout the visit. Keeping our customers informed and helping them get back on the road safely is always our priority. We truly appreciate your 5-star rating and your kind words. Thank you for choosing us, and we hope to be of assistance again should you ever need us in the future. Safe travels!
Green flag excel
Customer Service
Quality
Value
Great communications. Swift response, diagnoses and recovery. Under 1 hour each, believe both were 0.5 hours. Fault diagnosed accurately, allowing me to have the correcy specialist engaged to have car repaired later in the day. Would not be possible to do better.
Customer in Cambridgeshire Posted on 03/07/2026 , work completed 02/07/2026
The trader replied (on 06/07/2026)
Hello, we’re delighted to hear that you were happy with the communication and the swift response from our team. It’s great to know the fault was diagnosed quickly and accurately, allowing you to get the right specialist involved and have your car repaired the same day. We really appreciate your feedback and are pleased we were able to support you when you needed us.
No hassle, Easy to use
Customer Service
Quality
Value
After the clutch on my car just died out, I was in a bit of astress, but remembered I had green flag cover with my car insurance. I had no details, but after downloading the app and following a 2 minute on boarding process, everything was ready to go and I had recovery on the way. Only downside was the wait time, but not much can be done about that. Turned what was an incredibly stressful moment in to one that was quick and easy to deal with. Highly recommend!
Customer in Kent Posted on 29/06/2026 , work completed 18/06/2026
The trader replied (on 29/06/2026)
Hello, Thank you for taking the time to leave a five-star review. We're pleased to hear that you were able to log your breakdown using our app. We always aim to reach our customers as quickly as possible. However, there may occasionally be slight delays due to unforeseen circumstances such as heavy traffic, recovery vehicle availability, or adverse weather conditions. We really appreciate your patience and understanding. Thank you for your recommendation!
Oops moment!
Customer Service
Quality
Value
When i accidentally left my ONLY key for my car in a shop that was closed for the day. I had to call Green Flag to recover my car from a shop car park that only had a two hour stay time. Gary made sure that my car was safely collected and dropped off on my drive at home, and was friendly and reassuring despite it heavy raining at the time. Stuart on the phone was also very helpful and professional and kept me updated through the whole process. Over all very happy with the service.
Customer in Buckinghamshire Posted on 23/06/2026 , work completed 22/06/2026
The trader replied (on 26/06/2026)
Thank you for taking the time to share your experience with us. We’re really pleased to hear that Gary was able to safely recover your vehicle and get it back to your driveway, especially in such difficult weather conditions. It’s also great to know that Stuart provided helpful updates and professional support throughout the process.