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Green Flag

4.4

27 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

GREEN FLAG.
Breakdown cover you can trust.

Here at Green Flag, we’ve been helping motorists for over 50 years.
During this time, we’ve always been open. 24/7 assistance, non-stop, for over five decades.
With 3,000 expert technicians based all over the UK, our breakdown cover is here to give
you total peace of mind.

WHAT YOU CAN GET WITH OUR BREAKDOWN COVER.
Personal cover for you in any vehicle
Single and multi-vehicle cover
Cover for the whole family
24/7 roadside assistance
National recovery
Cover at home
Onward travel
European cover

WHY YOU CAN COUNT ON US.
When something goes wrong, we want to help people as quickly as possible.
That’s why we have a network of independent garages and 3,000 local experts working
24/7, all over the country.
These experts really are the bee's knees. The top bananas. The dog's, well, you know.

Our customers deserve the best, so only the best technicians join our network.

What we do

  • Garage related services

  • Car Breakdown Repairs

    • Roadside Repairs
  • More Services

    • breakdown assistance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.4
27 reviews
Customer Service
4.4
Quality
4.4
Value
4.4
Sort by
Extremely satisfied customer
Customer Service
Quality
Value
My call was answered very quickly, I was kept updated by Green Flag on their nominated operator, D&G Assist and the D&G operator, Stephen, called to give me an ETA. The fault was a spurious fault code that was checked and cleared. I was up and running within 50 mins of my call to Green Flag. Excellent service.
Customer in Kent Posted on 15/04/2024 , work completed 13/04/2024
Home Start
Customer Service
Quality
Value
Very easy to contact. Engineer called before arrival and was earlier than first expected. Very knowledgeable, easy to understand the issues. Fixed quickly. Was great to be back on the road without having to go to a garage.
Customer in Fife Posted on 14/04/2024 , work completed 11/04/2024
Blown tyre
Customer Service
Quality
Value
I had a blown tyre explained I was on busy road in a dangerous spot and needed a tow to a garage for new tyre. Green flag sent a van after two hours with no towing facilities and could do nothing except park behind my vehicle to protect it from oncoming traffic. A green flag van came out whilst the sub contractor just stood about waiting for the towing facility. Green flag had located a garage with the tyre size needed but did NOT inform me of that. Got towed to garage just in time to get new tyre fitted.
Customer in Surrey Posted on 13/04/2024 , work completed 08/04/2024
The trader replied (on 18/04/2024)
I'm sorry if we've let you down when you needed us most, as this isn't the level of service we aim to deliver. In the event the breakdown is caused by a damaged tyre which we're unable to repair and there isn't a spare tyre to use, we'll recover you to a garage within 10 miles from where you've broken down. I'm sorry for any lack of communication but I'm glad we were able to recover you to a garage and get a new tyre fitted in time. Kallum
Excellent service
Customer Service
Quality
Value
Came quickly, was kept up to date with arrival times and could also see his location on the app Diagnosed issue immediately, checked car quickly but thoroughly Fixed on roadside. Paid for battery and not for labour meaning I had a professional service for less than a garage
Customer in Hertfordshire Posted on 10/04/2024 , work completed 09/04/2024
The best service wich I had.⭐️⭐️⭐️⭐️⭐️
Customer Service
Quality
Value
I recommend everyone when buying car insurance to opt for Breakdown cover.Everything went very quickly and I am very satisfied with the service provided.
Customer in Peterborough Posted on 09/04/2024 , work completed 06/04/2024
Recovery failure
Customer Service
Quality
Value
On Friday 5th April the battery warning light came on and approximately 30 miles later we lost all power. The Green Flag technician managed to restart the car and escorted us approximately one mile to our hotel car park. The technician told us that we’d be able call Green Flag again if the problem recurred on our return journey. We were extremely disappointed and frustrated to find this was not the case. Consequently I had to join the RAC and pay for emergency assistance to recover us from the M40.
Customer in Hertfordshire Posted on 08/04/2024 , work completed 08/04/2024
The trader replied (on 11/04/2024)
Thanks for sharing your experience with us and I’m sorry to hear we’ve let you down. If we’ve applied a temporary fix to get you going again, we’d ask you take the car to a garage to ensure permanent repairs are carried out. If a repeat call-out is made within 28 days for the same fault, there will be a charge to pay for us to attend again. We’re concerned to hear we’ve given conflicting information and we’d like to look into this for you. Please use the link below to log your concerns with us and we’ll investigate this further. Kallum Complaints | Green Flag (icasework.com)
EXALLENT SERVICE
Customer Service
Quality
Value
I can't recomend Green Flag enough. Both the lady in the call centre & recovery mechanic was *brilliant*, I felt safe & secure from the call centre, who helped me to find my location. The recovery truck arrived 1 hour early than expected (being an elderly lady in remote area) I was put on priority. I can't praise the recovery driver enough, he was pleasant, helpful & efficient. Checked my car over before leaving me to continue my journey. Exallent service and 100% recomend to everyone. This was my first experience of being "stranded" Thank you to Green Flag & more so, your staff/contractors.
Customer in Merseyside Posted on 02/04/2024 , work completed 31/03/2024
Fast response and super efficient
Customer Service
Quality
Value
Had a flat battery (left the interior light on for a couple of days). I have a charger so went to open the bonnet but it wouldn't release. I was at home so I registered the rescue expecting a couple of hours wait. 20 minutes later, the technician arrived, fixed the bonnet problem, started the car up and was away. Amazingly fast and efficient service. So happy I swapped from the AA who I'd been with for years and were wanting to charge me over 3 x Green Flag's cost.
Customer in Nottinghamshire Posted on 28/03/2024 , work completed 27/03/2024
Got it sorted.
Customer Service
Quality
Value
Greenflag organised the call out which happened quickly and the garage that attended sorted out the recovery. Can't fault their service.
Customer in Bridgend County Borough Posted on 14/03/2024 , work completed 12/03/2024
Car breakdown
Customer Service
Quality
Value
An excellent service from Green Flag from the time I first contacted them about my car breakdown until the completion of the job, enabling my car to be working again. I especially appreciated how they kept me informed about the technician's time of arrival, and discussed options about the replacement of the battery.
Customer in Cumbria Posted on 08/03/2024 , work completed 07/03/2024