Green Flag

Around noon on pre-Bank Holiday Saturday both nearside tyres burst in a pothole. By the time that it became evident that something was amiss the car was in a narrow stretch of country road. I raised and completed the Green Flag AP questionnaire on my ‘phone and promptly received a call to clarify details. Within 2 hours a transporter arrived with a competent and helpful driver who managed to manoeuvre his vehicle, turn it round despite the very restricted lane and load my car up in some 20 minutes. With my agreement the car was taken to the local Green Flag agency where it was repaired and ready for collection by the evening of the next working day. I rate the foregoing as first rate customer service.

Vehicle broke down in car park Recovery vehicle arrived in 40 minutes (less than the quoted time of 1 hr) Mechanic was polite and thoughtful and did what he could to rectify the fault. He followed me back to my house just around the corner and told me to call my garage and then contact Green Flag in the morning to arrange for my car to be taken to my garage of choice. I was satisfied with his explanation of what the fault might be and I thought he was extremely respectful and professional.

My details were processed by the Greenflag Call Centre swiftly, without any holding delays. I was continually kept updated by text regarding the recovery service ETA, and called directly by the recovery provider when he was on his way. His service was marvellous, carefully assessing how to recover my vehicle without causing any damage. He kept me fully informed on his processes and advised me how to assist with control of my vehicle as he winched it backwards (to pull my front wheel out of a manhole, where it had dropped through the cover). He thoroughly assessed & inspected my vehicle for damage before & after the recovery, confirming that it appeared to have no need for repairs and was safe to drive. He was polite, well spoken and very considerate, minimising any disturbance to the surrounding domestic households (the recovery was carried out between 01:00-01:45 in the morning). Top marks, John of Ashley Wood Recovery Service, and thanks again.

There I was with a flat battery in North London on a Saturday afternoon with Football matches all around me. Green flag App was simple to use, and wait time was no more than 45 minutes even though it was the busy period. The Greenflag Technician was excellent, polite, knowledgeable and had me back up and running in no time. Well done Greenflag, I would definitely recommend.

I've been with Green flag for must be 7 years now and when I have had to use their services I've always had a quick response time always keep you up to date with what is going on weather you are in your car or a passenger with some one else excellent service to deal with I would recommend them to anyone.

Fast, effective, efficient recovery service. After my experience, speed and efficiency they delivered I will never go anywhere else.

My car along with myself, my wife and 2 dogs were recovered to my home address. The recovery was carried out professionally by a pleasant and polite technician.

The call handler was very efficient. The technician arrived within 10 minutes and quickly resolved my problem.

Green flag recovered my van after a breakdown, they kept me informed of the arrival time and who would be coming. They also sent me text message with a direct contact to the person arranging the recovery. It went very smoothly and I was very pleased with the service.

Greenflag are the best recovery service by far on efficiency, quick service, friendly staff and technicians and price. Highly recommend them to everyone