Green Flag

Booked roadside assistance via the app. I was kept regularly informed by phone as to where my driver was and roughly how long they would be. Work could not be carried out on roadside, so I was brought home along with my car. At all times the people I spoke to were courteous and polite.

He was timely and thorough. Explained what he was doing and highlighted the issues he was going along. Once complete he accompanied to the petrol station and made sure that restarted, which it didn't. So went through the bleeding process again. Then ok.

We broke down on a hot Sunday afternoon with a load of frozen shopping and a child with Additional Needs in the car. Within an hour of calling Green Flag, the mechanic had found us, fixed the problem and got us back on the road. His friendly manner and competence were very much appreciated by us all. Jason of Able Assist, you are a real star! This is why I have Green Flag. We would have been in real difficulty and lots of extra expense without the service yesterday.

Faujt was a flat 23v battery on my hybrid Prius. Not something I can resolve. Green Flag engineer arrived on time and I had a 15 minute arrival confirmed by phone Fault resolved in 10 minutes and even helped ensure my tyres were correct pressures. above and beyond what was expected

Excellent service, from first contact to recovery arriving was less than one hour, Super helpful technician, faultless service.

My vehicle would not start in the morning, and having accessed the Greenflag App and subsequent chat to a telephone operator, received a text message saying a road side technician would be with me, just over an hour from the initial report. This was followed up by a telephone call from the actual technician confirming time. The technician arrived on time, was very friendly with excellent communication skills, and methodically diagnosed the likely issues, but at no time appeared to be rushing. He explained the results effectively, started the van to allow me to get the van repaired. He arranged a recovery truck with my safety at mind, again punctual for the estimated time. The North West Greenflag technician called Andy Milliton was top drawer, as was the contracted Recovery truck operator from Hough Green Garage Ltd named Dan. So refreshing to interact with competent technicians with great interpersonal skills. Could not recommend highly enough.

The Green Flag mechanic was very professional, efficient and knowledgeable. Good communications before and during the visit.

Placed a breakdown call through my Green Flag app. Technician arrived a bit earlier than the app had stated which was great. Very polite and professional. Identified the fault and got the car going again quickly and also gave very usual advice regarding avoiding issues going forward. Excellent service and I would thoroughly recommend

Due to issues with my car I have called on Green flag who tried to fix the problem at the roadside given good advice and have never failed to help and returned me and my car back to my house safely and then taken my car to a garage of my choice. They have always kept me informed of how long they would be and never left me in danger.

Car failed on Petrol station forecourt. Initial contact via the app was unsatisfactory (said I was too close to home so my cover was ineligible)..so a call to Green Flag was necessary. That sorted the distance issue and rescue was triggered. Four and a half hours later, no rescue and I had to chase up Green Flag and the rescue contractor (Keltek Motors). App updates were poor and Keltek gave me a (new) rescue time that was not kept to. In the end I was rescued by some lads in a scaffolding truck who got the car started. I never knew if Keltek finally arrived, nor did I care. I suspect the Green Flag contractor does not have enough units and is therefore unable to respond to a 'surge' in demand (even minor). All in all a pretty dismal experience, and although dearer it's back to the RAC or AA for me.