Green Flag

I over the years have been with a lot of breakdown companies. Have been with Green flag for the last 10 years and would never change. Had about 8 breakdowns in that time and have always received great service.

Had a flat tyre and although I could remove the wheel nuts the wheel was frozen to the steel on the axle. I was not at home so couldn’t sort it myself especially as I was limited as to what I could do due to pending surgery. The Green Flag app was easy to use and call was received from the mechanic within 15 minutes of asking for help. I was kept appraised of arrival time and the job was sorted within 45 minutes. Very professional and friendly service. Highly recommend these guys.

Arrived quicker then expected and before the expected time. First time having using my breakdown cover with my insurance and glad I chose yourselves. Both technician and Emma who I spoke with on the phone were very helpful and friendly and car was taken to a garage. I called at 6:11 and technician arrived by 6:47 so was very quick thankyou very much definitely feel reassured if I have to call you again!

The battery died on my car, I wasn't sat inside but my car locked down, with my house keys and purse locked inside. I rung Green Flag, Rhys the technician turned up within half hour, he was amazing. He was very reassuring and resourceful, although he was unable to unlock the door with his tools he was able to hook out my house keys, he then took me home to get my spare car key which had the barrel to bypass central locking. Back at the car, the door open, jump leads on and I was on my way to the garage within an hour. Green flag were also excellent whilst on the phone, very helpful, very positive and reassuring. What I thought would be a total nightmare was dealt with so promptly and professionally.

The communication is not great, due to someone on the phone assuming that because I had broken down in an industrial estate meant I was inside meant me, my 2 year old and my 3 month old baby were left in the cold, for 3 hours whilst waiting for recovery. I had to ring multiple times to chase this up, it wasn’t until I called them again that someone else realised that they had put down that I was in a house rather than out in the cold. The person who came to recover my car was great, and did call me to let me know when he was 20 minutes away. Had the correct details been taken in the first place and we were not left waiting we would have had a better experience unfortunately this was not the case.

The mechanic kept me informed where he was and when he would be arriving he was very polite very professional very knowledgeable and sorted the problem within a short time. He knew exactly what he was doing. I have always highly recommended Green Flag to several friends and family members.

The trader named Keith picked up Was friendly and professional He made me feel very safe loaded the van and took me to my destination

Had a split tyre on my motorbike. Didn't come to check like a certain other recovery company (a yellow one!) So wasn't left standing around all day(like the yellow one did!) Came out & recovered me & my bike home with no bother.

Green Flag provided a helpful, friendly & efficient service, quickly attending my breakdown, towing me to a safe place to examine the car, and then towed it to my preferred garage with care & attention. Excellent communication throughout. Highly recommend them

Had a home puncture and couldn't get the wheel off due to a damaged lock nut. Phoned Greenflag and explained the situation they sorted my problem out straight away. They kept me informed what time the technician would arrive which was on time, he was very helpful, informative and best of all friendly. Never in 20 years plus being with Greenflag have I used them, but oh my word what a fantastic service. Thank you

Fast and efficient service. Thanks for making my car breakdown experience stress free. I would highly recommend your company. Thank you to all the staff that helped with my car.

Excellent recovery work and sympathic both staffs who successively carried out this rescue. Well done from my perspective.

Easy to contact. Kept well informed of arrival time. Excellent recovery driver. Exceeded my expectations.

I had a flat tyre on my way to visit relatives in Tarleton. It was a special occasion as it was a combined eightieth birthday for my mum and aunt. I rang Green Flag and they arrived quickly. Wayne was friendly and took me to Halfords to get my tyre replaced. I am very grateful to Wayne for helping me. It was really appreciated. I missed the party, but at least my car is running smoothly now.

Whilst on holiday on the Isle of Wight my car started to make an awful screeching noise, this got worse and I realised it wasn’t safe to drive as I was pretty sure it was metal on metal which was probably the brakes. I used the Green Flag app to contact them at approximately 9 am. by 11.15 my car was on the way to a garage. It was a stressful time as we were due to leave the Island 2 days later. However the garage was excellent, contacted me to say what needed doing and how much it would cost and assured me it would be ready later that day. It was. Excellent service from Green Flag and Bartlett's Garage.

I contacted Green Flag Recovery on Monday 7th October 2024 as my vehicle would not start. It had developed a complete power loss. The operator at Green Flag was very helpful and empathised with my situation. With the use of the app. on my mobile phone I could see how long the technician was away from me. He arrived twenty minutes before the estimated time. The technician (Robert) asked me what I knew about the vehicle's fault, then used a jumper booster to start the engine. I was delighted with his efforts and he was polite throughout the duration of his time with me. I can only say that my whole experience with Green Flag was one of satisfaction would definitely recommend Green Flag to friends and others.

Technician was very friendly and made sure that i was happy with the service provided. Rang before they arrived and was very helpful

I got through to an operator so quickly and Heather was so friendly on the phone. My car had just got a puncture and Heather organised the car being recovered and booked in a garage to be fixed the next day whilst I was at work. Amazing service!

@Michael was great at his job, however there was another wait for me as his controller was asking me to pay for the mileage home of £98 or wait even longer for parts to arrive after already waiting 3hrs on my own. Not @Michaels fault it was a lack of communication between Green Flag and the traders policy. @Michael gets a 10 out of 10 from me.

Rang regarding puncture whe we arrived at our holiday home. Although I couldn't complete my details via the app I received good service on the phone. Was kept informed & even though the technician arrived 30 mins after eta given he was pleasant & efficient. Very happy with service.

I have paid for your services for 8 years and the one time I needed you, I was asked “have you tried googling for a breakdown service”. I was left at a motorway services with a space saver wheel on the car. Your technician told me “DO NOT drive that wheel on the motorway” but then your ‘safety team’ deemed it safe to drive up to 300 miles on the motorway - which goes against your technician’s/ vehicle manufacturer/ and the tyre manufacturers instructions. I was left to drive 200 miles home on the motorway, not exceeding 50mph and every 25 miles I had to tighten the wheel bolts. This was in the top three worst experiences of my life.

My call to Green Flag was picked up virtually straight away. Pleasant operative gave me a time scale of one hour from the time of my call. The mechanic called me to say he was on his way, called me when he arrived and was within the time scale promised. He was efficient and identified the problem very quickly

I called Green Flag around 9 pm yesterday because my clutch had failed while I was parking and I was not in a very good place. They were so helpful and reassuring and arrived within 45 minutes. They took me to the local garage I specified quickly and efficiently. I have spoken to the garage now and hopefully they will repair my car. I was very impressed with the service offered by Green Flag and would certainly recommend them.

Due to the extreme weather, rain, wet, dark, misty my beak down was at the most inconvenient time and place but managed to park at a safe place. At this time my wife continued her journey by bus and I made contact to green line through the tel number on my insurance details. Not sure but it was an hour I think when Sam arrived. Moving vehicle very slowly to a more safe and convenient place to deal with the fault. Didn't take long to do. Once finished I offered Sam to buy him coffee but he declined saying that there was another job coming through for him to attend. VERY HAPPY WITH THE SERVICE.

No fuss at all. Arrived quickly and assessed the problem and arranged a curtesy car and recovery of vehicle within 1 and a half hours. Would highly recommend to anyone.

There was a three hour wait , but I understand that. The guy that came to get me went over and above his job. It made my breakdown and the price of a new clutch easier .

We broke down on the M1 and were rescued and recovered by Green Flag. They were great and kept us informed throughout the process

Green flag breakdown. Call out via app. Easy to use.. return confirmation . Arrived on estimated eta. Fast efficient repair by friendly knowledgable technician . Happy customer

AW&D Hammond, (Tom) very professional explained exact problem in easy to understand jargon. Arrived with in time slot & got everything sorted quickly.

Got a puncture the evening prior to going on a family holiday, then having organised an appointment for new tyres early the following morning was unable to re inflate the tyre to drive my vehicle so contacted Green Flag to take me and my car to the tyre garage. This was done with ease on the app, and due to the prompt response was able to get new tyres fitted and on our way only a couple of hours behind schedule. Great service. Really happy.

Fantastic service Good information and good outcome Highly recommended Trusted Good techie Happy

Broke down with caravan in tow on the A35. Used the Green Flag App which picked up location from the GPS signal. A few answers about circumstances and App confirmed rescue in progress. App also traced progress of local garage to completion (which was a systems reset on the car control modules, but also a recovery to home as the mechanic thought it too risky to drive with a caravan and heavy traffic in case the reset didn't work). The garage used (Slades at Chard) absolutely brilliant. The process was seamless and took a lot of stress out of the situation.

Green flag could not do enough to help me. They sent a technician who diagnosed the problem They ordered a recovery vehicle who took my car to my garage. They ordered and paid for a lively hire car from ENTERPRISE I could not ask for more

Everything about Green Flag was efficient, knowledgeable, prompt, and good value, from the app to my car working again

I am the policy holder but my daughter was driving our car. She broke down whilst on a placement 25 miles from her home. She pressed the ‘recover me’ button and that’s exactly what they did. They recovered her to her home overnight and then brought her and the car to the registered address 4hrs away the next day. Couldn’t have asked for more - Thank You

From calling Green Flag mechanic Robert of Cambrian Care Care was with me in under an hour and a half. Both Green Flag and Cambrian Care Care we exceptional. I was taken to my local garage - Troedyrhiw Garage, and the car was fixed the same day, how good is that?

We picked up our car from the airport after a short break away, and found all the warning lights on and engine barely running. Contacted Green Flag through their app which took 5 minutes, they called me back within another 5 minutes and the recovery engineer was with us in a total of 30 minutes. Very clear description of what the problem was and had a fix with the car running within a total of 1 hour from app submission. Really can’t thank the professionalism and organisation of the team enough.

I shopped around for a breakdown cover and found Green Flag. Not only are they more affordable than the AA, they were at my front door within 30 minutes of making the call. Car battery needed replaced and he had one with him to replace it and I was back on the road in no time. He was professional, knowledgeable and friendly. Superb service!

Although I have been a member of Green Flag yesterday was the first time I had occasion to use the company when my car had broken down.From the initial contact with Green Flag who diagnosed the probable cause to organising the recovery of my vehicle total time elapsed was approximately 35 minutes l cannot recommend Green Flag highly enough and would recommend them to anyone

Rang Green flag and the mechanic attended within 30 minutes and the problem was fixed within ten minutes. The mechanic was very helpful and couldn’t do enough to help us on our way!

Around noon on pre-Bank Holiday Saturday both nearside tyres burst in a pothole. By the time that it became evident that something was amiss the car was in a narrow stretch of country road. I raised and completed the Green Flag AP questionnaire on my ‘phone and promptly received a call to clarify details. Within 2 hours a transporter arrived with a competent and helpful driver who managed to manoeuvre his vehicle, turn it round despite the very restricted lane and load my car up in some 20 minutes. With my agreement the car was taken to the local Green Flag agency where it was repaired and ready for collection by the evening of the next working day. I rate the foregoing as first rate customer service.

Vehicle broke down in car park Recovery vehicle arrived in 40 minutes (less than the quoted time of 1 hr) Mechanic was polite and thoughtful and did what he could to rectify the fault. He followed me back to my house just around the corner and told me to call my garage and then contact Green Flag in the morning to arrange for my car to be taken to my garage of choice. I was satisfied with his explanation of what the fault might be and I thought he was extremely respectful and professional.

My details were processed by the Greenflag Call Centre swiftly, without any holding delays. I was continually kept updated by text regarding the recovery service ETA, and called directly by the recovery provider when he was on his way. His service was marvellous, carefully assessing how to recover my vehicle without causing any damage. He kept me fully informed on his processes and advised me how to assist with control of my vehicle as he winched it backwards (to pull my front wheel out of a manhole, where it had dropped through the cover). He thoroughly assessed & inspected my vehicle for damage before & after the recovery, confirming that it appeared to have no need for repairs and was safe to drive. He was polite, well spoken and very considerate, minimising any disturbance to the surrounding domestic households (the recovery was carried out between 01:00-01:45 in the morning). Top marks, John of Ashley Wood Recovery Service, and thanks again.

There I was with a flat battery in North London on a Saturday afternoon with Football matches all around me. Green flag App was simple to use, and wait time was no more than 45 minutes even though it was the busy period. The Greenflag Technician was excellent, polite, knowledgeable and had me back up and running in no time. Well done Greenflag, I would definitely recommend.

I've been with Green flag for must be 7 years now and when I have had to use their services I've always had a quick response time always keep you up to date with what is going on weather you are in your car or a passenger with some one else excellent service to deal with I would recommend them to anyone.

Fast, effective, efficient recovery service. After my experience, speed and efficiency they delivered I will never go anywhere else.

My car along with myself, my wife and 2 dogs were recovered to my home address. The recovery was carried out professionally by a pleasant and polite technician.

The call handler was very efficient. The technician arrived within 10 minutes and quickly resolved my problem.

Green flag recovered my van after a breakdown, they kept me informed of the arrival time and who would be coming. They also sent me text message with a direct contact to the person arranging the recovery. It went very smoothly and I was very pleased with the service.

Greenflag are the best recovery service by far on efficiency, quick service, friendly staff and technicians and price. Highly recommend them to everyone

The 2 guys from Slades Garage in Chard were great in our hour of news. They assessed the car and towed it off the road to a say area as I was in a live lane. From there he arranged recovery who came and loaded the car and caravan. Once they got me home he helped to put my van back into storage. They were both very polite and helpful and a great credit to themselves and their employer. Thanks guys

Excellent service from green flag, Gary was amazing, recovered my car and took us home, so helpful and efficient, I had my 11 year old girl with me so needed to get Home in good time, it was very hot outside so to not have to wait long was a bonus

Locked out my car with the keys inside. Kids and weekly shop stuck inside and on show still in the ignition. If left overnight there was potential for the locals to steal the car. Speed call out and keys retrieved in the day. Well done Green Flag and especially Clair on the help desk putting my mind at ease. A1 service.

Technician got my car going with ease and competence and in a very pleasant and civil manner. The technician also advised me why my car wouldn’t start and how to avoid a reoccurrence.

Second time had to use Green Flag different cars but service was very good each time. Within 30/40 mins. Glad I switched from RAC. Last time I used them they gave me a time of six hours to arrive!. I class myself as unfortunate to need rescue twice but glad I had Green Flag to back me up.

Thank you Green Flag ... everything was very professional, polite and speedy. I'm very happy with the service I received

Unfortunately this was the first time I needed to use mayday (green flag) and it wasn’t a nice experience. We were separated from our car and caravan after 13hrs of waiting for assistance and travelling home. The communications from green flag were misleading, inaccurate and unreliable, the text messages were also totally pointless as they never related to my breakdown, and the updates from staff kept telling me my vehicles were in Rotherham when all along they were in Leicester! They didn’t even know where they were. It took 4 days before I got my vehicles back. Not impressed.

I called on Sunday but in view of the fact that my local garage wouldn’t be open, I asked for the technician to attend on Monday. I was given a time slot of 9.00am - 11.00am. Technician messaged at 8.40 and was here by 9.00. Got the car going and emailed his report. Excellent, no nonsense service

After breaking down in my father's car on the M18/M1 slip road, with a trailer on, I was relieved to hear my dad had breakdown insurance with Green Flag. I called and spoke to lady who was calm and collected. She took all the details and said someone would be with me within the hour. They were actually there with me in much less than an hour and loaded the vehicle straight away to get off the motorway to safety. Once parked at a safe point, the recovery driver ascertained that the vehicle wasn't fixable at the tissue and father's authorisation to recover to my final destination from the control centre. 5 minutes later we were en- route back to Manchester where my dad had arranged for it to be fixed and for me to get back home. The driver of the recovery truck was courteous, friendly and professional throughout and in General, Green Flag made what was a really stressful event into a manageable one. Very pleased with the service I received and will ensure I renew my own breakdown insurance with Green Flag.

Very happy, was quick and got onto the issue straight away. Diagnostics was right. Van all fixed now. New starter motor

Very happy with the service provided by Greenflag. Our engine coolant pump stopped working. We were only 20 mins from the destination. We were advised the repair cannot be fixed roadside, but it was possible to get to the destination when engine was completely cool. It was late and I needed to feed three children (4yr old twins and 5mth baby) and get them to sleep. The following day we were picked up and taken home from Yorkshire to Warwick. Car is now waiting to be repaired in the garage. Thank you. You saved my family.

I was extremely satisfied with the service I received. The friendly mechanic attended promptly and whilst dealing with the fault gave lots of useful tips.

We have used Green Flag breakdown services for years and always found them reliable and friendly. So much better than the main big company who let us down very badly and cost more to join as well.

Professional, helpful and even followed me for a few miles to check all was good . Offered good advice and very friendly in a difficult position as we were down a lane in the middle of nowhere in the pouring rain

After a recent caravan tyre blowout on the M5 at 4.30am it was a terrifying experience. I immediately called Green Flag and because of the circumstances, the jumped into action. The service was impeccable. I was contacted regularly, with updates on progress. The mechanic arrived in under an hour and got straight to work. It only took about 15 minutes to fit the spare wheel by a very knowledgeable man, not an easy task when your back is facing speeding traffic. Even the day after the incident Green Flag pertains called me to make sure I was OK, what a lovely personal touch. To summarise, I could not be happier, from the first phone call to getting back on the road was brilliant. Thank you Green Flag, to everyone involved in my rescue, I can't thank you all enough. Its a lovely feeling to know your back is covered when you need it most.

I stupidly put petrol into a diesel car ,I contacted Paula at Green flag how told me of my options, she then arranged for a company to come and drain my tank who also supplied me with enough fuel to get to the nearest fuel station all round good service.

Tadhg was absolutely fantastic, arrived promptly and called beforehand. We were in a rush and he completely understood the situation and had us at a nearby garage in no time. Absolutely fantastic service, made a very stressful situation slightly less stressful and we still arrived at my partners RAF graduation before the gates closed. Couldn't have asked for anything more

Having never broken down before it was overall a great experience, the tech was very prompt, extremely friendly, and the communication from him was above and beyond expectations. Overall a very professional helpful technician with great timing.

Although the mechanic arrived after the time notified by me in a text message he was very pleasant, helpful and cooperative. He was also very courteous. He tried to fix the problem but confirmed the clutch had broken. He was very cooperative when parking the car at the garage.

Fitter arrived earlier than expected which was great job completed quick and efficiently.excellent service from phone call to job being completed no complaints at all

Excellent service technician. Brilliant and no complaints. The repair was a dead battery driver, then had one fitted. Recommend Green Flag, fair prices and good service.

After calling Green Flag I found that the recovery service came out to me so quickly and they were so efficient and caring I found all this amazing absolutely excellent service.

A good standard of work but unfortunately the work to rectify the fault could not be completed at the roadside or at home, a second recovery to our usual local garage was necessary.

Struggled out of Glastonbury 24 late in the day. Stopped briefly but could start the engine and stop nearly became a lay-over. Remembering my Green Flag app I logged the call and tracked the Tecnician from his prior job to me. I had confirmed my location with What-three-words as I did not recognise my location. Suffice to say the Glastonbury gremlins were bannished by Dave’s magic box of tricks and the battery and alternator were now functioning after a “ jump start electrically “ How Odd!

Green flag came out to help me when brakes failed on my car. The technician was great, loaded car onto trailer at my home and took it to my chosen garage. I felt most assured that the car had been taken care of and the clerk on phone and technician were both friendly and helpful. The time schedule was less than three hours as my car was at home and not stranded on road side. I would refer Green flag to any motorist what ever age. Also Green flag is affordable at £62 a year for the 'Rescue plus,' which can be found on their website.

Was on way for lunch on a Sunday with my wife and 98 year old disabled Mother in Law when I suffered a punctured tyre. Using the green flag app Robert the operative arrived within 45 minutes and completed a puncture repair in 30 minutes. My experience can simply be described as Quick Efficient Courteous.

The price I feel is very acceptable for the service I require. which covers most things that a driver would be comfortable with.

I had to wait from 10.00 until 18.00 for the trader to arrive due to a mix-up on with my address details, which resulted in my request being cancelled twice. When the trader finally arrived he was very helpful and got me mobile very quickly

From making my initial call to the operative arriving and fixing my problem it took 15 minutes. Outstanding service.

I had a flat battery at an airport car park and contacted Green Flag via the app. Having been told I would be attended to within 1 hour, the technician arrived after 10 minutes. I was telephoned to advise of his arrival and I was back on the road within 15 minutes, after the technician had performed various checks. Overall an excellent quick service which was exactly what I needed after a plane journey.

Booked roadside assistance via the app. I was kept regularly informed by phone as to where my driver was and roughly how long they would be. Work could not be carried out on roadside, so I was brought home along with my car. At all times the people I spoke to were courteous and polite.

He was timely and thorough. Explained what he was doing and highlighted the issues he was going along. Once complete he accompanied to the petrol station and made sure that restarted, which it didn't. So went through the bleeding process again. Then ok.

We broke down on a hot Sunday afternoon with a load of frozen shopping and a child with Additional Needs in the car. Within an hour of calling Green Flag, the mechanic had found us, fixed the problem and got us back on the road. His friendly manner and competence were very much appreciated by us all. Jason of Able Assist, you are a real star! This is why I have Green Flag. We would have been in real difficulty and lots of extra expense without the service yesterday.

Faujt was a flat 23v battery on my hybrid Prius. Not something I can resolve. Green Flag engineer arrived on time and I had a 15 minute arrival confirmed by phone Fault resolved in 10 minutes and even helped ensure my tyres were correct pressures. above and beyond what was expected

Excellent service, from first contact to recovery arriving was less than one hour, Super helpful technician, faultless service.

My vehicle would not start in the morning, and having accessed the Greenflag App and subsequent chat to a telephone operator, received a text message saying a road side technician would be with me, just over an hour from the initial report. This was followed up by a telephone call from the actual technician confirming time. The technician arrived on time, was very friendly with excellent communication skills, and methodically diagnosed the likely issues, but at no time appeared to be rushing. He explained the results effectively, started the van to allow me to get the van repaired. He arranged a recovery truck with my safety at mind, again punctual for the estimated time. The North West Greenflag technician called Andy Milliton was top drawer, as was the contracted Recovery truck operator from Hough Green Garage Ltd named Dan. So refreshing to interact with competent technicians with great interpersonal skills. Could not recommend highly enough.

The Green Flag mechanic was very professional, efficient and knowledgeable. Good communications before and during the visit.

Placed a breakdown call through my Green Flag app. Technician arrived a bit earlier than the app had stated which was great. Very polite and professional. Identified the fault and got the car going again quickly and also gave very usual advice regarding avoiding issues going forward. Excellent service and I would thoroughly recommend

Due to issues with my car I have called on Green flag who tried to fix the problem at the roadside given good advice and have never failed to help and returned me and my car back to my house safely and then taken my car to a garage of my choice. They have always kept me informed of how long they would be and never left me in danger.

Car failed on Petrol station forecourt. Initial contact via the app was unsatisfactory (said I was too close to home so my cover was ineligible)..so a call to Green Flag was necessary. That sorted the distance issue and rescue was triggered. Four and a half hours later, no rescue and I had to chase up Green Flag and the rescue contractor (Keltek Motors). App updates were poor and Keltek gave me a (new) rescue time that was not kept to. In the end I was rescued by some lads in a scaffolding truck who got the car started. I never knew if Keltek finally arrived, nor did I care. I suspect the Green Flag contractor does not have enough units and is therefore unable to respond to a 'surge' in demand (even minor). All in all a pretty dismal experience, and although dearer it's back to the RAC or AA for me.

It was great service. Once I advised the company that I was ill, everything was done as quickly and stress free as possible. Very thankful.

What an excellent service I received I was away for the weekend when my car broke down as I was about to set off I had my caravan with me so more stress as to how I get it back to storage but this was all sorted on the call the driver who arrive was fully aware he was dropping caravan off then car cannot thank green flag enough for a very fast and prompt service the breakdown truck was with me in just over an hour great respnse

The call to Green Flag was answered quickly, the told me the name of the firm that would be arriving, I received a text message to confirm the time. Then a phone call when the driver was about 10 minutes away. Two different people arrived - as the first tow truck was too large to collect my vehicle from a car park. Both carried out tests to see if they could repair it. As this could not be done, the vehicle was towed to a garage for diagnostic tests and for the repair to be carried out. This was done the same afternoon.

Green flag failed to respond to my breakdown ( broken gear linkage) because I'd limped to a garage who were then unable to fix my car, I'm now 400 miles from my car with no forecast to get it fixed. Green flag initially said they'd respond but when they discovered how far the recovery would be they changed their mind.

I had a serious problem with brakes on my vehicle, contacted Green Flag who were able to organise a low loader to collect my car and deliver to my local garage the very next morning , all done on time and I was kept informed the whole way. Car repaired and back with my lunchtime the same day! Great service !

I was extremely impressed by the speed by which the technician reached me.He was knowledgeable and resolved my problem quickly and explained the problem and what he had done as well as advising me what actions to take to in future. He was pleasant and easy to chat with.

Telephone call answered promptly. Recovery vehicle request sent within minutes. Telephone call received immediately after from recovery garage. Recovery vehicle arrived even earlier than expected. Taken to garage of my choice and then dropped at my home address. Excellent service from start to finish. Highly recommend. Previously with the RAC. So pleased I changed to Greenflag . Far better in service and value for money

Green Flag systems, people and recovery operators were absolutely fantastic. Easy to use, great communication and no hassle.

Green flag responded really quickly on a bank holiday Monday when my car broke down on the M62 with no hard shoulder

Had an issue with my car didn't want to drive any further, to minimise damage. I called Green Flag at about 17.15 on a bank holiday Monday. The way the call receiver treated my call was great, really professional, and helpful and found my whereabouts on a country lane on Anglesey within no time. I was told I was a priority as I was a woman on my own and that the technician would be with me in about an hour. I had a text message before I had finished talking to her with a essitmated time of arrival. Forty minutes later and the technician was there, where after explaining the problem put my car on the back of the truck and got myself and car safely home. He did this with such care and attention. I have been a member of Greee Flag for about 12 years and have always had great service. I would not hesitate to recommend this breakdown / recovery company.

Green flag were great when I had a puncture, the lady on the phone was friendly and knowledgeable. The serviceman arrived quickly and was quick and professional, knowledgeable and friendly. I definitely recommend Green Flag Rescue service.

9 text messages advising running late 1 phone call at 11.30 saying arrival 12.01 followed by text 20 seconds later advising 12.36. After 4.5 hour wait little van arrived to tell us about the problem we could already see for ourselves. He told us that as it was a bank holiday all garages closed so recovery to our home address was our only option. 4 hours later a recovery truck arrived. All the messages we received about delays showed that there was no coordination because the driver did not start his shift until 7pm. He had to drive to Newport, load his car on the truck, go to Bristol and drop his car off then come to us. Driver was a star but whoever was handling our call was a disaster. 11.5 hours last time we used Green Flag and 12.5 hours this time. No choice but to use them because of the size of our motor home. Obviously instructions to staff handling breakdowns is just keep advising delays of 1 to 1.5 hours. Dreadful service and constant miscommunication about rescue times.

Easy to use app to record my breakdown. Instant update on response time through text and app. Call from the technician who arrived much sooner than originally estimated. Friendly and efficient. Got straight to work on it and had me on the road again without any fuss. I especially liked that I was kept updated through the app and by phone and they knew what was needed before they got there. Very happy with this service.

Now used a few times. Always prompt, communication brilliant and operatives friendly and knowledgeable. Couldntask for more

Exemplary service. Very professional and understanding receptionist. Technician was extremely knowledgeable and excellent communicator. I cannot speak more highly of them. They should lead an advertising campaign for them !! As a customer I cannot praise them enough.

The mechanic was helpful, polite with good communication & knew ' his stuff'. He quickly worked out what was wrong with the car. It was a loose connection & he sorted it professionally. He was first rate. He was ' on my side' & wanted to help get my car going & he did get it back on the road. Everyone was amazed when I told them how quickly he sorted it. He was so helpful. Amazing!

Great service,arrived quicker than expected,Peter,who attended,was very friendly and knowledgeable. Gave great advice and found the problem straight away. Highly recommended

I have used Green Flag for car and motorcycle breakdown cover several times over the last few decades, and I might have even have called them out once or twice. As I recall, everything seems to have worked satisfactorily using local breakdown services. The lower cost of the policy is a draw for sure, but they work at least as well as the other 2 main suppliers of breakdown services.

Although the app would not recognise my address, it was easy to book a specific time, although subsequently the appt was brought forward at GF's request. The technician was polite and did his best to solve the problem but indicated that the vehicle should be dealt with at a Ford specialist.

I am very happy with the job well done and advice the young man gave me. He was very friendly and helpful.

My car broke down and after a horrible pause where I was stranded on as busy A road it finally let me move it at 4 miles per hour to a side road where I called Green Flag. The call centre was easy to navigate, the call centre staff were friendly, professional and helpful. I received regular updates of where my break down driver was, and he arrived within the hour and took the car away to Stoneacre Hyde, who had sold it me three days earlier.

The Technician was extremely helpul super efficient & unbelievably knowledgeable. Got the car running & saved the day from disaster.

I’d heard about Green Flag being the most efficient breakdown company so decided to get a quote. Very surprised how cheap it is for all the cover I have. Very impressed.

After being told 1/2 hour wait…. I had phone call after phone call, saying it was going to be another hour before they sent help. My son had walked home from school and was waiting for me. If they had said 4 1/2 hours wait, I would’ve got a lift home and picked the car up the next day

I recently had to call green flag as my car wouldn't start when I was out. Lee the technician arrived in about 15 mins and I was kept informed about his arrival. He explained everything and after getting my car started followed me to the garage to make sure I got there. 5 star service and I highly recommend green flag.

Green flag have been called out twice to help us both times they were efficient and quick to solve our problems very friendly and helpful we learned more from them than the garage we bought the vehicle's from. Thank you.

Cheaper than other providers. Never had a bad experience with Green Flag, which made this an easy decision

My call was answered very quickly, I was kept updated by Green Flag on their nominated operator, D&G Assist and the D&G operator, Stephen, called to give me an ETA. The fault was a spurious fault code that was checked and cleared. I was up and running within 50 mins of my call to Green Flag. Excellent service.

Very easy to contact. Engineer called before arrival and was earlier than first expected. Very knowledgeable, easy to understand the issues. Fixed quickly. Was great to be back on the road without having to go to a garage.

I had a blown tyre explained I was on busy road in a dangerous spot and needed a tow to a garage for new tyre. Green flag sent a van after two hours with no towing facilities and could do nothing except park behind my vehicle to protect it from oncoming traffic. A green flag van came out whilst the sub contractor just stood about waiting for the towing facility. Green flag had located a garage with the tyre size needed but did NOT inform me of that. Got towed to garage just in time to get new tyre fitted.

Came quickly, was kept up to date with arrival times and could also see his location on the app Diagnosed issue immediately, checked car quickly but thoroughly Fixed on roadside. Paid for battery and not for labour meaning I had a professional service for less than a garage

I recommend everyone when buying car insurance to opt for Breakdown cover.Everything went very quickly and I am very satisfied with the service provided.

On Friday 5th April the battery warning light came on and approximately 30 miles later we lost all power. The Green Flag technician managed to restart the car and escorted us approximately one mile to our hotel car park. The technician told us that we’d be able call Green Flag again if the problem recurred on our return journey. We were extremely disappointed and frustrated to find this was not the case. Consequently I had to join the RAC and pay for emergency assistance to recover us from the M40.

I can't recomend Green Flag enough. Both the lady in the call centre & recovery mechanic was *brilliant*, I felt safe & secure from the call centre, who helped me to find my location. The recovery truck arrived 1 hour early than expected (being an elderly lady in remote area) I was put on priority. I can't praise the recovery driver enough, he was pleasant, helpful & efficient. Checked my car over before leaving me to continue my journey. Exallent service and 100% recomend to everyone. This was my first experience of being "stranded" Thank you to Green Flag & more so, your staff/contractors.

Had a flat battery (left the interior light on for a couple of days). I have a charger so went to open the bonnet but it wouldn't release. I was at home so I registered the rescue expecting a couple of hours wait. 20 minutes later, the technician arrived, fixed the bonnet problem, started the car up and was away. Amazingly fast and efficient service. So happy I swapped from the AA who I'd been with for years and were wanting to charge me over 3 x Green Flag's cost.

Greenflag organised the call out which happened quickly and the garage that attended sorted out the recovery. Can't fault their service.

An excellent service from Green Flag from the time I first contacted them about my car breakdown until the completion of the job, enabling my car to be working again. I especially appreciated how they kept me informed about the technician's time of arrival, and discussed options about the replacement of the battery.

Came out really quickly, half the time they initially had given. Man was very polite, courteous and professional. Repair done and advice given. Very impressive.

My car was collected I my absence. I understand it was a tricky lift. Green Flag listened to me, understood the problem, unlike the company initally contracted to recover my car. You sent the right type of vehicle at the agreed time. Alec the driver called me to check location of the car etc and I was able to help with more specific information. Brilliant job. Well done

Green Flag have a very simple to use app which is great. The call out times never seem to be long. The technician that have helped on two occasions have been patient, explained what they were doing and kept me well informed and at ease. Fantastic service so far.

Contact was easily & tech arrived on time, but the tracking of the Tech on the app doesn't work. Got me home & parked up my vehicle perfectly on my rather tight driveway Had the tracking worked it would have been all 5*

Whilst working in Scarborough, my vehicle suffered a breakdown, this was approximately 9.30am, I contacted Direct Line (Green Flag) via the number on the website, they verified my details etc. took my position and said that they would contact me. By 10.30 a technician had visited and assessed my vehicle and decided I needed recovery. By 12.30 I was on the back of a lorry heading for Essex. Driver was excellent, I was kept informed by phone and text, service could not have been better!

Whilst we had to wait two hours for the recovery vehicle to get to us, in the overall scheme of things that want too bad. The person who answered the call suggested a wait of 69 to 90 minutes. The App then showed 60 minutes but was revised after 60 minutes to two hours. It would have been helpful if the extra hour could have been notified before the initial estimated time expired. But again, overall OK

turned up very quickly and was in fact an hour earlier than the estimate said, did the job very quickly, polite and pleasant, great!

Whilst driving north on the A34 at 8.30pm a tyre on my caravan burst. Green Flag were notified. It took until 1.30pm (16 hours) the following day before the caravan was rescued. Throughout the night around 24 calls were made with Green Flag, it took 3 abortive attempts by Green Flag to arrange a suitable breakdown vehicle before a 4th truck was able to uplift the caravan. In the meantime my wife and I were left in a lay-by with limited food and drink. We had been advised by one of the breakdown company drivers not to leave the vehicle unattended. After an investigation lasting approximately 3 weeks Green Flag accepted their service "was below an acceptable standard". I would been able to tell them that at the time.