Griffin Plumbing & Heating Engineers

When Tom first came to look at what was needed to install our new Worcester boiler and to price the job, he discovered we had the wrong size gas pipe and talked through what they were going to have to do, and that they would have to saw through some floorboards to find the gas pipe. He said this might cause some splitting and wanted to know where carpets and rugs were laid so as to cover any potential damage…in fact, on the day, there was none… although much of the pipe turned out to be in concrete under the boards. Tom and Sam arrived promptly on the agreed day for installation. The new boiler and pipework were completed quickly and efficiently. Dealing with the buried pipe was more challenging and messy. But at the end of the day, no one would have known. They left everything spotless, a new boiler that works quietly and brilliantly, and they gave us instructions on how to work the new timer and make adjustments to settings on the new boiler if needed. And we arranged a boiler service in 12months' time. Tom also said he was on call any time if we needed help. We are so impressed with their skill, commitment, perseverance in a challenge, competence, and final clean-up that we would happily recommend them to anyone. And importantly, the price quoted was the price we paid. Thank you, Tom and Sam

Tom and Sam installed a boiler and a partial gas central heating system in our new house, which had previously been reliant on old electric storage heaters. Initial contact was very straightforward, and Tom came out to quote promptly. He understood immediately what we were aiming to achieve, listened to our concerns, and offered practical solutions. The quote was sent the same evening. Not the cheapest we got, but we were impressed with Tom's professionalism and knowledge, and the price was competitive. We were not disappointed - the job was carried out in one day by Tom and Sam working together. Both were diligent, communicated well, and kept disruption and mess to a minimum. We particularly appreciated the attention given to the finish on the outside wall where the boiler was vented, which went well beyond the call of duty. All paperwork certifying the work was compliant was forwarded in a timely fashion once payment had been made and the boiler was registered for its guarantee with the manufacturer, without us having the chase anything, which makes a nice change these days! All in all, we are delighted to have found this company through Which and warmly recommend them to anyone needing plumbing and heating work done in the Lancaster area.

Contacted Tom, appointment made quickly to assess the job. Sam came to do the assessment, knowledgeable and friendly. Estimate arrived quickly and arrangements to do the job made. Tom and Sam worked quickly and efficiently and new boiler fitted in the morning. They made sure we weren't without water for too long. Lovely clean , tidy job. Good, clear instructions given for boiler and thermostat use and felt comfortable that we could always call should we need further help. Altogether really pleased with the whole process.

We ordered a boiler direct from the manufacturer and were steered to Griffin as an approved installer of their products. We therefore expected a solid service. Tom surpassed our expectations. He arrived bang on time on a Saturday morning despite quite a drive to get to us, and immediately leapt into action. He worked efficiently and tidily and we knew we were in safe hands. Before leaving he made sure we had all the necessary documentation for our new boiler and took time to go over the controls as well as throwing in some anecdotes for good measure. He was an absolute joy and I cannot recommend him highly enough.

After researching heating boilers Griffin came up as a registered fitter for the one we had decided on. Impressed with the website I contacted Tom who was on holiday at the time but still found time to respond to my message. The next day we had a provisory quote followed by a full quote a few days later. Tom was friendly and professional from the start. He showed respect for our property, he was neat and thorough and tidied up after himself. He was happy to discuss a problem with our system and check it out for us, fixing it before he left. Tom is obviously knowledgeable about his trade and experienced and gave us useful knowledge and advice. I would have no hesitation in recommending him and would definitely be happy using his service again.

Contacted Griffin Plumbing and Heating Engineers and they came out the next day to give me a quote. Tom new what he was talking about and was very friendly and knowledgeable. He emailed me with a 'Fixed price guarentee' that same night,which I was very happy with. The new boiler and other work was completed within a few weeks to my total satisfaction. Sam who was also part of the Griffin team was also excellent with a friendly profesional attitude and left everywhere very clean and tidy. I would highly recommend this company.

We have just had our boiler serviced by Tom, who did an excellent job. We had debated whether to replace our old boiler, but are so glad we did as it is so much more efficient and therefore money saving. We feel that it has paid for itself already and of course, has several year’s warranty left. As before Tom was polite, friendly and thorough with his tests to check its competence. I would recommend him as a trustworthy trader.

We had a new boiler fitted and the old system and boiler removed, very impressed with smoothness and efficiency of the work carried out wouldn’t hesitate to recommend them.

Tom Griffin installed a new gas boiler for me in 2016 and has serviced it annually. He is easy to contact, punctual and tidy in his work. Tom is friendly, knowledgeable and very patient with my endless questions on how to get efficiency from the boiler (and the house) with the present costs of electric and gas. I would not hesitate to recommend Tom to other people.

I have been using Griffin Plumbing and Heating for the past 16 years. They are very professional, trustworthy and efficient. They have installed a bathroom, a new boiler and yearly boiler services during that time. I would thoroughly recommend them and have done so to my friends and family.