H.E.H Ltd

HEH replied promptly to my request for a quote/site visit via Worcester website (as an approved installer). We needed to replace an old system boiler & radiators. Danny recommended we change to a combi boiler and explained the pros & cons of each type of system. He was happy to come back for a 2nd site visit while we decided on which option to go with. All rooms were measured for correct sizing of radiators. The quote was very clear with the scope of work broken down with everything we had discussed included. I found the customer service & communication excellent when dealing with head office. Danny & his team arrived early on the agreed install date and the work was complete in only two days. There was a problem with an existing hot water pipe which was leaking in our old kitchen floor screed at the end of the first day (no fault of HEH). Danny came over that night to investigate and turn off the water. The next morning the leak was found, pipe replaced, floor repaired and the additional costs were reasonable. At completion our new heating controls, smart thermostat & App were explained and we received our Gas Safe certificate within a week. Overall I would definitely recommend HEH.

Our conventional boiler, after a long illness, finally died. We were left with no heating. I phoned HEH at 2.00pm, by 4.30pm on the same day we had been visited by the owner of the firm who gave us some sensible advice and a clear estimate. By good fortune a cancellation allowed us to have the new boiler fitted the next day. The technicians arrived as promised at 8.00am and the job was completed by 3.50pm, new boiler, pump, controls and alterations to the pipework, all done in a quick and efficient way to a high standard, and the cost was very competitive. Highly recommended.