H.E.H Ltd

I'm so pleased that I chose HEH plumbing Romford to install my Borsch Worcester boiler, two years ago. They service my boiler and maintain the heating system. All their work is first class-of the best quality! They're highly professional. HEH plumbing are so client-oriented. They're so helpful and polite. As a very happy client I would highly recommend HEH plumbing Romford. Thank You, Steven.

All work carried out was great .Had new boiler and 7 rads fitted.Dan Mike and Tony were all good workers and left everything clean. Explained everything to us regarding boiler and thermostat settings. Price was good and would definitely recommend H E H .

Installed a Worcester Boiler, Gary the installer was methodical and tidy in his work. Once completed carried out a comprehensive commissioning procedure to ensure everything was 100% before he went. Would recommend for any new boiler installation.

HEH replied promptly to my request for a quote/site visit via Worcester website (as an approved installer). We needed to replace an old system boiler & radiators. Danny recommended we change to a combi boiler and explained the pros & cons of each type of system. He was happy to come back for a 2nd site visit while we decided on which option to go with. All rooms were measured for correct sizing of radiators. The quote was very clear with the scope of work broken down with everything we had discussed included. I found the customer service & communication excellent when dealing with head office. Danny & his team arrived early on the agreed install date and the work was complete in only two days. There was a problem with an existing hot water pipe which was leaking in our old kitchen floor screed at the end of the first day (no fault of HEH). Danny came over that night to investigate and turn off the water. The next morning the leak was found, pipe replaced, floor repaired and the additional costs were reasonable. At completion our new heating controls, smart thermostat & App were explained and we received our Gas Safe certificate within a week. Overall I would definitely recommend HEH.

Our conventional boiler, after a long illness, finally died. We were left with no heating. I phoned HEH at 2.00pm, by 4.30pm on the same day we had been visited by the owner of the firm who gave us some sensible advice and a clear estimate. By good fortune a cancellation allowed us to have the new boiler fitted the next day. The technicians arrived as promised at 8.00am and the job was completed by 3.50pm, new boiler, pump, controls and alterations to the pipework, all done in a quick and efficient way to a high standard, and the cost was very competitive. Highly recommended.

We had our boiler installed 07/19 since then we have had issues with the pressure dropping, pressure lever not working and pipes underneath boiler leaking which have turned green. We never had any of these issues with our old boiler. I emailed HEH who sent an engineer (who I believe is the director/manager) out to tighten the bolts previously. (What is shocking is that he didn’t replace anything knowing it was a newly installed boiler by themselves and seeing the pipes have turned green so quickly surely must raise a question regarding the installation) On 24/03/2022 I was told I would be charged for an engineer to come out and fix the problem. I refused to pay. You want to charge me for a fault purely due to the boiler not being fitted properly. This has been an ongoing issue since it has been installed which you have been made aware of by myself via email. I have reported the company to GasSafe regarding the ongoing issues and concerns of the work carried out. I have attached photos to my google review for reference.