This is the second time that I have used Tom. Previously, he installed a new bathroom for me. For this project, Tom and I held several planning meetings together over the course of a month before the project started. Tom instigated these meetings as for him, planning is crucial to the success of a project which it was in this case as his team worked seamlessly in implementing each stage of the project. The major parts of the project were to install a new kitchen, a new en-suite bathroom and a new downstairs cloakroom. Tom's team worked very hard while always having a smile on their faces as they enjoy what they do. The quality of their craftsmanship on the project is outstanding. Tom, himself, has a good eye for what works well for the look of a room and so he was determined in his approach to find the right parts and materials in order to achieve that look for each part of the project. This was always in line with what I wanted and Tom consulted me throughout. It was a real collaboration and the results are superb. In summary, Tom is not only very good at what he does but gives excellent, unmatchable customer service which he gives effortlessly as he loves what he does and wants what is best for the customer. I can't recommend him highly enough.