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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
353 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent.
Customer Service
Quality
Value
Very friendly, flexible, no issues.
Carol, Norfolk
, work completed
Recommended
Fantastic job
Customer Service
Quality
Value
The guys who moved us did so quickly, carefully and with great humour. Carpets, stairs etc protected also doors. Very impressed.
Marylynne, Northamptonshire
, work completed
Recommended
Prompt & Professional
Customer Service
Quality
Value
Excellent work - Team was on time, friendly & professional, cared about the job and worked very hard. It was one of those hot days and they didn't let up. All round, very good job.
Anthony, Norfolk
, work completed
Recommended
Efficient & Friendly
Customer Service
Quality
Value
Second time we've used Hadley & Otto way. Very efficient team. Arrived on time, courteous, friendly, nothing broken.
Kerry, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
This was the second time in a two year period that H & O moved us- first into temporary accommodation & second into a yet to be finished self-build. The packing and moving went smoothly and they gave good advise for longer term self-storage. Patient with us needing to keep boxes!
Which? Trusted Traders Consumer
, work completed
Recommended
Professional and courteous.
Customer Service
Quality
Value
Could not fault service or politeness of crew. Our belongings had been in store with Hadley & Ottaway for over twelve months, yet everything came out undamaged and looking very clean and tidy. Delighted to recommend.
Paul, Suffolk
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
The staff were very polite, respectable and prompt. They work quickly and safely getting the job done.
Tamsin, Norfolk
, work completed
Recommended
Cheerful & efficient
Customer Service
Quality
Value
Efficient cheerful service. Happy to help and careful with the move.
Lynda, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Very professional. Made the move very easy. Good time keeping and excellent service. Nothing too much trouble.
Christine, Suffolk
, work completed
Recommended
Professional, yet personal service
Customer Service
Quality
Value
The service that Hadley an Ottaway gave us was of the highest quality - from booking, the office team to the completion of the removals. Every person that I met was professional and efficient, yet really seemed to care about my move.
Which? Trusted Traders Consumer
, work completed
Recommended
Professional service
Customer Service
Quality
Value
From initial survey appointment to actual move was provided with informative & professional service by Hadley & Ottaway Ltd. They did everything they said they would in the time frame they said they would. Removal guys on the day super efficient, pleasant & polite.
Julie, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I have moved home twice with Hadley Ottaway and used their storage facility. Their service is first class and the delivery staff are excellent.
Happy Customer
, work completed
Recommended
First Class
Customer Service
Quality
Value
This was my second move with company. As before all round excellence. Professional!!
John, Norfolk
, work completed
Recommended
Prompt and Exceptional
Customer Service
Quality
Value
Cannot praise the crew highly enough. Nothing was too much trouble. Polite and very good.
Michael, Norfolk
, work completed
Recommended
Brilliant job.
Customer Service
Quality
Value
Great job, very pleased.
Peter, Norfolk
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Very polite and obliging crew, all contents very well packaged and adequate protection provided. Only downsize being originally a 3 day move planned ended in 2 which was extremely tiring for us.
Raymond, Oxfordshire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Excellent service, polite and courteous removal men and we were extremely pleased with our move.
Victoria, Brundall
, work completed
Recommended
Impressive Service
Customer Service
Quality
Value
The service was excellent from start to finish. All the removal men were professional, efficient and really helpful and pleasant to work with. We were dreading the day but it went very smoothly and was much easier than anticipated. We would recommend them highly.
John, Cambridgeshire
, work completed
Recommended
Brilliant.
Customer Service
Quality
Value
Fantastic service. Would highly recommend. Thank you Hadley & Ottaway Ltd.
Craig, Oxfordshire
, work completed
Recommended
Superb, Professional Team
Customer Service
Quality
Value
Very hardworking, friendly, response team on the day of move - office team equally capable and professional - no hesitation in recommending and we had a baby grand piano to be moved.
Jane, Norfolk
, work completed
Recommended
Brilliant job, very professional.
Customer Service
Quality
Value
Team very professional, prompt arrival. Very polite and obliging crew. We would highly recommend them.
Carole, Norfolk
, work completed
Recommended
Helpful and friendly service
Customer Service
Quality
Value
Speedy, friendly and reliable service with attention to detail. No problems at all.
Claire, Suffolk
, work completed
Recommended
Excellent all round.
Customer Service
Quality
Value
A very difficult emotional experience was made easy and stress cut to the minimum. I thought the cost 'expensive' until done - 'No way' - worth every penny and certainly earned. The firm was recommended to me. I would not hesitate to recommend to anyone. All areas were efficient, courteous, easy to deal with - from office - to packing etc. Excellent.
Jacquelyn, Norfolk
, work completed
Recommended
Always on time, very professional
Customer Service
Quality
Value
Not having moved house for 19 years I was dreading this but it was handled with the minimum of fuss with a group of courteous and helpful gentlemen.
Ann, Norfolk
, work completed
Recommended
Faultless Service
Customer Service
Quality
Value
Professional and great service from the first contact. Respectful to properties and personal items. Polite and sociable during the move. Would definitely recommend!
Charlotte, Somerset
, work completed
Recommended