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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
353 reviews
Recommended
Recommended
by 99% of customers
Sort by
Exceptional service
Customer Service
Quality
Value
The team arrived promptly in livery. They gave us their utmost and were organised and thorough. Precious items were bubble-wrapped. Not one item from any of the boxes was chipped, damaged or scratched. Timing was perfect thanks to extreme vigilance and hard work of all concerned. Everything Hadley & Ottaway had promised was delivered.
Richard, Norfolk
, work completed
Recommended
Prompt, pleasant, professional
Customer Service
Quality
Value
From the office staff, the surveyor to the removal team, everyone was friendly, efficient, prompt and obliging. Would have no hesitation in recommending them to anyone.
Patricia, Norfolk
, work completed
Recommended
Excellent service, super efficient
Customer Service
Quality
Value
Highly recommend Hadley & Ottaway. Super efficient and friendly service. Felt very supported throughout the entire removal process.
Marie, Perthshire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Move over 2 days went like clockwork.
Graham, Berkshire
, work completed
Recommended
Friendly and professional throughout
Customer Service
Quality
Value
From the start of the removal process, all Hadley & Ottaway staff were friendly, helpful and highly professional. They were flexible on our actual move dates which was really helpful. Excellent value for money - we recommend them highly.
Eric R, Norfolk
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Only one word to describe the service - excellent.
Alan, Norfolk
, work completed
Recommended
Highly Recommended
Customer Service
Quality
Value
The boys worked very hard and efficiently and as a result all went to plan with our move. We would have no hesitation in recommending them.
N, Norfolk
, work completed
Recommended
Great team, excellent job.
Customer Service
Quality
Value
Was very impressed with the team of movers. Very quick and efficient, friendly, helpful, and made moving day far less stressful. Good communication from the start of quote to the end of the job. Would recommend highly.
Natalie, Suffolk
, work completed
Recommended
Great Service
Customer Service
Quality
Value
From first enquiry through to the move, everything went smoothly. The crew were polite and efficient and did a great job.
DavidE
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
The drivers/removers were excellent, friendly & offered great service, especially when moving a house worth's of contents is so stressful. 5 stars.
E, Essex
, work completed
Recommended
Good service as usual
Customer Service
Quality
Value
Used them many times now. This time was no different in that the service was excellent, they were clean, tidy, polite & hard working.
Andrew, Norfolk
, work completed
Recommended
Professional from Start to Finish
Customer Service
Quality
Value
A very professional job from the start of the day to the end. Very polite, extremely hard working guys with excellent time keeping. I have no hesitation in recommending Hadley and Ottaway Ltd to anyone.
Philip, Norfolk
, work completed
Recommended
Really good & efficient
Customer Service
Quality
Value
Efficient, tidy, polite and speedy and no breakages. I would definitely recommend Hadley & Ottaway.
Ros, Suffolk
, work completed
Recommended
Great job
Customer Service
Quality
Value
Excellent team - Steve led the team brilliantly and they were efficient and friendly.
Alison, Cambridgeshire
, work completed
Recommended
Outstanding Company
Customer Service
Quality
Value
From quotation to completion, the company were totally professional. The move was huge and took 4 days, three large trucks and a team of 5 lumping over 550 heavy boxes, plus furniture. They were amazing - always with a sense of humour - the team felt like part of the family. They reduced our huge stress factor to zero. Nothing was too much, nothing was broken and the secure packing was superb. We were sad to see them go after 4 days but would recommend them to everybody. 100% organisation without a single hitch. Amazing!
Colin, Dorset
, work completed
Recommended
Brilliant job.
Customer Service
Quality
Value
I have used Hadley & Ottaway three times now and I am very happy with everything about the company.
Wendy, Hampshire
, work completed
Recommended
Brilliant job.
Customer Service
Quality
Value
I have used Hadley & Ottaway three times now and I am very happy with everything about the company.
Wendy, Hampshire
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
All staff cheerful, friendly and professional. Arrived early, helped wrap a few things that I had omitted. Job complete by mid afternoon. Couldn't have done better.
Peta, Suffolk
, work completed
Recommended
Excellent removals
Customer Service
Quality
Value
Professional from quotation through to removals and even collection of boxes once we had unpacked. Careful and considerate packers, flexible enabling us to hold on to hanging wardrobes for a while. Lovely helpful staff. Excellent!!
Kim, Suffolk
, work completed
Recommended
Faultless
Customer Service
Quality
Value
Nothing too much trouble despite mud, poor weather, difficult stairs and very full garage and garden pots, benches etc.
David, Norfolk
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Business-like arrangements made and everything happened as agreed. All staff were considerate to my advanced years and state of mind.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent Job
Customer Service
Quality
Value
Both drivers put in a 12 hour day in order to complete the move, and still 150 miles from Norfolk their home.
Ivor, Hampshire
, work completed
Recommended
Punctual, Polite & Professional
Customer Service
Quality
Value
Mark & Ryan were pleasant and professional in all aspects of our house move. Would certainly recommend and use again. The whole move went very smoothly and communication was excellent.
Suzanne, Norfolk
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Very efficient and professional. They made (what could have been) an awful day, run smoothly. Move couldn't have gone better because of their excellent team work. They really knew what they were doing.
Amanda, Norfolk
, work completed
Recommended
Great job, adverse weather
Customer Service
Quality
Value
They arrived at their stated time to load up and did so quickly & efficiently. Despite the blizzard, they arrived the next day and off loaded our furniture & boxes in good time. A cheerful, professional crew.
Simon, Norfolk
, work completed
Recommended