Hale & Murray Ltd

We came across Hale & Murray whilst looking to change an en suite bathroom. Very impressed with kitchen showroom. Julie & Norman were helpful with the kitchen design, listening to our ideas, making everything fit in. We felt able to pop in to talk to them about any queries that came to mind. The fitters were polite & we’re very happy with the fit & our new kitchen

Hale & Murray completed a 3 stage project with us at a GP surgery. From the beginning Julie and Norman were brilliant with helping us bring our vision to paper. They provided a clear timeline and were understanding of the need for business to continue as usual. This resulted in the team being flexible to ensure the disruptive work was done before the surgery opened to ensure no impact on the daily running of services. The team were neat, tidy and polite. Disruption was kept to a minimum with a lot of the units being pre-built. We cannot thank Hale & Murray enough for their hard work. We are so pleased with all 3 of the projects and would not hesitate to recommend them in the future. Thank you again.

Hale & Murray have excelled again! They fitted our previous kitchen 26 years ago which we were thrilled with & it was still looking good, their aftercare customer service has been exceptional. Last year we decided to reconfigure our kitchen & garage to create a kitchen/diner & separate utility room. There was only ever one choice for us as far as kitchen fitting was concerned – Hale & Murray. This time Norman & Julie worked out the kitchen design from our architect’s plan, tweaking slightly as the build progressed. We also decided to fit units & a sink along one wall of the utility room. A year later, the end result is amazing & has exceeded our expectations. We would definitely recommend Hale & Murray, they’ve again proved to be professional, efficient & a pleasure to deal with from start to finish.

We first contacted Hale and Murray from recommendation. Right from the start, Julie and Norman provided an excellent service, giving us an opportunity to look in their showroom and talk through options. They came to measure up and very quickly plans were drawn up. The whole process was seamless and to the time stated. Good value for money. Excellent workmanship with all the cabinets being sturdy and very well made. All of the workmen who came were extremely professional and courteous, kept us informed and a couple of hiccups that we had were sorted quickly and easily. All in all a very good service.

We would like to thank Hale & Murray for turning our old tired kitchen into the stunning kitchen we have wanted for quite some time! It all started with a site visit followed by a lot of detailed planning. We thank Julie and Norman for their for advice, guidance and patience as we contacted them several times to ask for tweaks to the original plan to cater for our exact needs. A few weeks before work was due to start we flagged up a possible problem with our existing flooring in the kitchen. Hale & Murray quickly dispatched Brian to come over and remove most of the existing floor covering to confirm that our installation could go ahead on schedule and as planned. Once the old kitchen was removed some problems regarding the existing electrics, plumbing and plastering became evident. The on-site team showed great professionalism and flexibility in adjusting their schedule to fit in the extra work so that the project was still completed on time. They were all very courteous and respectful of our home and kept us informed. At the end of each day the kitchen was left very tidy. The standard of the plumbing, electrical work, plastering and the installation of cabinets and appliances was very high. We consider Hale & Murray's work to be second to none and the quality of the overall finish of the cabinets, appliances and even the handles, is excellent. We are highly recommending their services to others - in fact we have been doing so since they replaced a kitchen for us in 2010!

Thank you to a professional, experienced and friendly team who transformed a small messy space into a beautiful stylish kitchen. From beginning to finish - and a bit after - Julie and her team gave helpful advice and guidance and coordinated the kitchen re-fit seamlessly. All work was completed in the allotted time frame, including extra work on the floor, to a very high standard. A few adjustments have been needed further down the line and these have been done immediately. A big thank you too to Brian who's been on hand to sort any problems out - nothing has ever been too much trouble. I have already recommended Hale and Murray to several friends.

We had a kitchen fitted a few weeks ago by Hale & Murray and they were excellent. From planning to fitting, they were friendly, efficient and kept us informed all the way through. The fitters and trades all turned up when they said they would and left work areas clean and tidy. We are very pleased with the quality and appearance of the units. We were also impressed with the promptness with which the company returned to trim the kick boards to size, after the flooring had been put down. We would definitely recommend this company.

One of the problems with choosing a kitchen supplier is that it is difficult for a non-specialist to distinguish high quality from low quality. H&M don't trumpet their quality but it is apparent from casual remarks. For example, it is usual for the backs of cabinets to be fibre board with a bar above to provide strength; the backs of H&M's are made from the same material as the sides. It is usual for an undermounted sink to be glued to the bottom of the worktop; the glue will eventually loosen; H&M sandwich theirs between the worktop & a lower board. The manufacturers they use emphasise quality over cost; the drawers, runners, and hinges are made by Blum, runners cary 70kg. H&M is a member of the KBSA, which gives deposit protection; very few are. Because it is a small team they communicate well. If someone agrees something, everyone seems to know, so it gets done. For example we asked for thermal insulation in the cavity behind the units; unusual but it was fitted without us reminding the fitters. Obviously H&M employ subcontractors for some of the work, builders, electricians, plasterers, plumbers, &, of course, the worktop suppliers. They have the same ethos as H&M. H&M fully project manage the work. We spent a lot of time considering options & made many visits to H&M. Julie & Norman were always welcoming, understanding & helpful - patient beyond bounds with all our questions (& changes of mind.)

We are very pleased with our bedroom refit carried out by Hale & Murray and keep saying how lovely it is. We chose them because of the quality of the products in the showroom; the clean, tidy and modern workshop on site; as a long standing family firm they could provide the “personal touch” and they had a short lead time. Norman and Julie made an initial visit to measure up and then produced detailed plans which they talked through with us at the showroom a few days later also giving us a quotation we considered fair. Julie was very helpful and supportive throughout with a meticulous eye and memory for detail. She always replied to emails immediately with a detailed response, patiently incorporated the changes we requested and was unflustered when we changed our minds. She made suggestions to enable us to achieve the result we wanted and which suited the house. Julie subsequently made a second visit with the electrician and Nigel (who made the cabinets) to finalise the plans. The fitting was completed in 2 days.The fitters arrived on time, were friendly, cheerful, respectful and hardworking and left everything clean and tidy. When we wanted a small change after the fitting was completed they did it straight away with no fuss. When we subsequently wanted to discuss a couple of points they came out the next day and speedily resolved to our complete satisfaction. The customer care provided throughout was excellent. We would not hesitate to recommend Hale & Murray.