Hale & Murray Ltd

We had a kitchen fitted a few weeks ago by Hale & Murray and they were excellent. From planning to fitting, they were friendly, efficient and kept us informed all the way through. The fitters and trades all turned up when they said they would and left work areas clean and tidy. We are very pleased with the quality and appearance of the units. We were also impressed with the promptness with which the company returned to trim the kick boards to size, after the flooring had been put down. We would definitely recommend this company.

One of the problems with choosing a kitchen supplier is that it is difficult for a non-specialist to distinguish high quality from low quality. H&M don't trumpet their quality but it is apparent from casual remarks. For example, it is usual for the backs of cabinets to be fibre board with a bar above to provide strength; the backs of H&M's are made from the same material as the sides. It is usual for an undermounted sink to be glued to the bottom of the worktop; the glue will eventually loosen; H&M sandwich theirs between the worktop & a lower board. The manufacturers they use emphasise quality over cost; the drawers, runners, and hinges are made by Blum, runners cary 70kg. H&M is a member of the KBSA, which gives deposit protection; very few are. Because it is a small team they communicate well. If someone agrees something, everyone seems to know, so it gets done. For example we asked for thermal insulation in the cavity behind the units; unusual but it was fitted without us reminding the fitters. Obviously H&M employ subcontractors for some of the work, builders, electricians, plasterers, plumbers, &, of course, the worktop suppliers. They have the same ethos as H&M. H&M fully project manage the work. We spent a lot of time considering options & made many visits to H&M. Julie & Norman were always welcoming, understanding & helpful - patient beyond bounds with all our questions (& changes of mind.)

We are very pleased with our bedroom refit carried out by Hale & Murray and keep saying how lovely it is. We chose them because of the quality of the products in the showroom; the clean, tidy and modern workshop on site; as a long standing family firm they could provide the “personal touch” and they had a short lead time. Norman and Julie made an initial visit to measure up and then produced detailed plans which they talked through with us at the showroom a few days later also giving us a quotation we considered fair. Julie was very helpful and supportive throughout with a meticulous eye and memory for detail. She always replied to emails immediately with a detailed response, patiently incorporated the changes we requested and was unflustered when we changed our minds. She made suggestions to enable us to achieve the result we wanted and which suited the house. Julie subsequently made a second visit with the electrician and Nigel (who made the cabinets) to finalise the plans. The fitting was completed in 2 days.The fitters arrived on time, were friendly, cheerful, respectful and hardworking and left everything clean and tidy. When we wanted a small change after the fitting was completed they did it straight away with no fuss. When we subsequently wanted to discuss a couple of points they came out the next day and speedily resolved to our complete satisfaction. The customer care provided throughout was excellent. We would not hesitate to recommend Hale & Murray.

I love this company! Hale and Murray have two real stars at the helm, Julie and Norman. Their experience, professionalism and customer service is second to none. They are a delight to deal with and you instantly realise you are in very safe hands. They designed and installed a beautiful kitchen and two bathrooms for me. I continue to gaze wondrously at them. The quality of their materials and their tradesmen are first class and it was all meticulously organised and delivered on time. I was managing things remotely from London and feared I might be heading for a mega headache that way, but not with Hale and Murray. They managed everything brilliantly from first contact to the finishing touches. They liaised with other tradesmen involved in the refurbishment such as builders and flooring fitters and I just sat back and watched it all happen! What a huge relief. Also I thought I had a leak when I first used the shower but it was operator error as it turned out as I realised I had managed to spray the whole room. However, the moment I contacted Hale and Murray they arranged for the plumber to come immediately. I’m not used to this level of service. They take customer service very seriously I’m delighted to report. I recommend them without a single hesitation. They are marvellous. Three cheers for Hale and Murray 👏👏👏

We are delighted with our updated bedroom. From our first visit to the showroom/factory we were very impressed with the quality of the fitted wardrobes and the fact that they are manufactured on site. Hale and Murray provide a one stop shop service. Our installation involved removal of a fireplace, extra electric sockets and skimming walls and ceiling, all trades needed were arranged and delivered on schedule. Friendly, tidy and efficient. We would not hesitate to use Hale and Murray again and would highly recommend them. Thank you to Norman, Julie, Jo and all your team

We found the whole process from the first visit to the workshop through to completion a professional, efficient and very friendly process. The assistance given during the ordering process was knowledgable and empathetic to our needs. From order to installation was only 3 weeks and the completed job was within the original cost and schedule. The fitting process was very professional, carried out by friendly installers who took great care to ensure there was no damage as part of the job required removal of existing wardrobes. We were delighted with the quality of the product and the efficiency of all people involved in the process from sale to installation and would highly recommend them.

I had a kitchen extension built in 2022 and decided to use Hale and Murray to fit a new kitchen as my Father used this company in the 1980s and again in the 2010s. The kitchen is perfect. One slight problem with the built-in bins was quickly solved. Therefore, being pleased with my kitchen I decided to ask Hale and Murray to fit out my office. I handed over a back door key, went on holiday, came home to a beautiful office. I can thoroughly recommend this company. They carried out the job exactly as I asked and to an agreed price. Got home to find the area was clean. A very trustworthy company who deposited my key afterwards through my letter box. Finally, the staff are very helpful, friendly, and polite. Their after sales service is exceptional.

We were recommended Hale and Murray by a local neighbourhood on-line app - we were looking for high quality fitted storage solutions in a large upstairs bedroom with challenging angles and apex ceilings. We couldn't be more pleased with the results. Julie was so thorough and professional from the very start of the process and throughout, with two home visits required to get the angles and measurements absolutely exact. Only a few weeks lead-in time and we were kept informed and updated at every step of the process. The team that fitted the furniture were a delight to work with - they worked absolutely non-stop in a difficult work space in very warm weather but always with a smile on their face. This is an excellent company - a very high quality product with which we are absolutely thrilled. We cannot recommend them highly enough!

Very approachable upon first meeting, and good working relationship all through the work with all staff involved. Firm recognises it’s expertise point and has contractors who do some elements of the work, electrical and plumbing for example. Very professional, measure twice cut once attitude. Discussed our needs, flexible when changes were required when we thought about how it would fit how we live. Made suggestions to enhance our vision. Able to adapt to our time frames, which were complex! All elements happened on schedule, and work done efficiently and tidied up at the end of each day. Very comfortable in checking if we were happy with progress and in consulting any concerns which are likely to arise in any work done. We are left with a quality product, which the photographs just do not do justice. The gadgets and design suits the way we live to perfection. As they build the units themselves, and they are happy to show you this process, we have a bespoke kitchen, no wasted space, and they were able to replace utility doors so it flows beautifully. Customer service we cannot fault, and felt confident at all steps in a process which has brought pride back to the centre of our home. We cannot recommend them enough. Thank you.

Really good quality wardrobes and installation finished to a high standard. Quick response to quote request and fair price for the result. Good lead time for fitting as well. We had two eaved angled wardrobes fitted the same day and very happy with them, would recommend.