Heat and Flow

Heat & Flow installed new radiators everywhere in the house as well as adding new mains & waste pipes for the washing machine in the utility room. The job was done very professionally and quickly. There was no noticeable damage to any of the surrounding areas. I didn’t need to supervise the work and felt very comfortable leaving them a key whilst I was at my office. The pricing was fair and the property was left in an impeccably clean condition with the rubbish cleared out. Highly recommended.

Keith replaced our bathroom sink taps recently. What he and we thought would be a job of a few hours, got much more complicated. Keith was very efficient,friendly, professional throughout. Excellent service - I'll be recommending him to all my friends and family and definitely will call on his services again when necessary. - great service, great value, 5 - star!

A new boiler was installed promptly and professionally. The installation took three days and the workers ensured to always tidy up when leaving the property. I am very happy with the final outcome.

I contacted Keith to remove an old unused gas tap near the chimney. It turned out that the pipes near the gas metre also needed to be redone. Keith was very honest and professional throughout the service. I am very pleased with the result.

I’ve used Keith several times now for plumbing and heating services and wouldn’t go anywhere else. He replaced my boiler which had packed in last year - it was awkwardly placed and he came up with a sensible solution that worked well while keeping costs down, organised everything perfectly and did a great job, leaving everything spotless and it’s worked flawlessly since. He also came round more recently to deal with a couple of issues - again a great service, everything sorted quickly and easily with great communication throughout. So pleased to have found such a high quality person in the area.

Keith is amazing - friendly, efficient, knowledgable, tidy, reasonable. There is no one else we'll ever use. Thanks so much!

I had a problem with my toilet. It is quite old. Keith came back to me quickly. He is friendly, professional and thorough. Clean, tidy and did an excellent job. I would use him again and highly recommend,

Contacted Keith who came over at short notice to sort out and service my boiler. Excellent job, really pleased, will definitely use again.

Keith gave me an accurate quote over the phone, did the work efficiently and with a friendly manner, gave useful advice for ongoing maintenance, and billed as per the quote. Highly recommended.

Talked to me about my problem (unbalanced radiators) and I was able to fix it without a visit. Nice guy who clearly knows his stuff.

My daughter had just moved into her first house and the immersion heater immediately failed leaving her with no hot water. I contacted Keith who texted me to confirm the appointment, which was re-assuring as I have been let down by tradesmen in the past who didn't turn up. Keith came when he said he would and diagnosed the problem, which required a new immersion heater. He spent time buying one and, due to the age of the system, he encountered problems in removing the old one but managed to get the job done on the day. He spent much more time than he charged for and was all the time both informative and friendly. If we need any plumbing/heating work again, we would have no hesitation in contacting Keith.

All work completed as requested. Keith is friendly, flexible and is the plumber I use whenever I have needed over the past 3-4 years.

Keith was very professional and offered good advice to both myself and my tenant during his visit for the Gas Safe testing. Highly recommended.

I thought I knew the tricks to clear a blocked toilet. But nothing I tried worked Turned up exactly at the arranged time Gave me a run down on the rules and told me exactly what would happen even giving little tips for furture reference. Very Polite Man. Worked hard in the short time it took him (About 25 Mins) Left area clean and tidy. What more do you want. A man you can trust.

Keith Hokan recently exchanged my old, out of date boiler, with a new one. He had to put it in a different place from the old one, which didn't have a flue leading to the open air. With one assistant, he managed to find a site in my kitchen for the replacement, and carry out the installation very smoothly. It also involved changing all the radiators and altogether it took a fortnight. Keith and Mike were careful and polite throughout and made as little mess as possible. On finding a stretch of old pipework that needed replacing, Keith refused to increase his original quote - he just did it. I was very pleased with the work of Heat & Flow and will use them again if I need any plumbing work done About six years ago, I employed him to replace quite a lot of pipework and was very pleased then with his work..

We first hired Keith to replace a faulty tap in our bathroom in early 2018, the job went well and we were pleased with the quality of the work. We hired Keith to do a boiler service and gas safety check in October. He completed this and we received a certificate. Less than a week later the boiler was leaking and he had to come back to fix it, although he seemed quite unwilling to do this. In February, the boiler completely broke down and the other gas engineer that I've had in to look at it has said that no service whatsoever was done on the boiler in the last year at least. Really disappointed and this has led to much greater expense as I now have to replace the whole thing.

Keith power flushed my radiators and replaced some valves. He came to look at the job a few days before and gave me a quote which I accepted. He and his colleague arrived on time and started work immediately. They were very friendly and kept me informed as they worked. I would happily recommend them to other people.

Keith did a great job repairing my leaking radiator. Another plumber had told me I needed a new radiator but Keith said I did not and so saved me a lot of expense. He was really helpful and took the time to make sure it was in good order before he left. I was very pleased with his work, especially as he came to do the repair very quickly. Thank you, Keith.

Kieth came today earlier than he said and was very efficient and knew exactlywhat he was doing. He was considerate and polite and made sure the job was fixed before he left! Would reccomended him and would also use him again.

Keith came to look at a gas fire for my elderly relative. We were concerned that it was leaking and wanted it capped off. Keith was quickly able to confirm that there was a leak and make the pipework safe. His charges were very reasonable and he did the work quickly and tidily. I asked his advice about something else and he was very helpful even though it meant he wouldn’t benefit from getting the job. I would be happy to recommend him, as it was a pleasure to deal with somebody so honest and knowledgeable.

Keith did a great job with the boiler, it has never had such a thorough service. He also told me that my leaking radiator could be fixed and would not need to be replaced which is what another plumber told me, so Keith has saved me unnecessary expense. Keith was very helpful and very friendly and I would definitely recommend him. He gets 10 out of 10 from me.

Had a gas hob fitted, good workmanship, on time, punctual, polite, good price, no extra charges stuck to quoted price, nothing was too much trouble

Honestly Keith went above and beyond my expectations, extremely knowledgeable, and a really kind and trustworthy soul, took the headache away from having to deal with the bother of acquiring parts, gave me his honest opinions with issues raised, really solid with the service, many thanks Keith, will be passing your details onto friends and family requiring someone in the know.

Keith came round to look at our heating which was not working properly and give us a quote for the work we thought we needed. Keith found the problem straight away fixed it. GREAT.

Mr Hokan arrived promptly, he is professional, efficient and polite. Very pleased with servicing of boiler. Would most defiantly re book Mr Hokan to service boiler next year and to recommend to friends and family.”

Keith was extremely friendly and arrived at the arranged time. He explained everything he was going to do to service the boiler, showed me his gas safe card and certification and left the place tidy. I would recommend Keith to provide a good boiler service at a fair price.

I am delighted and impressed with the work to my bathroom. Keith paid attention to everything I asked for, always consulted me as the job progressed and gave excellent advice. Keith's work ethic is excellent - he worked hard all day, everyday and never disappeared to "another job". The work carried out was to an excellent standard and he managed to renovate my battered and broken bathroom into a lovely bright bathroom. Keith is skilled, reliable, trustworthy and a great communicator. Keith provided all receipts, was friendly and a pleasure to deal with. I highly recommend Keith, Heat & Flow.

I would highly recommend Keith - he’s friendly, honest and reliable. He’s upfront about costs and always leaves the place clean after he finishes a job. Thanks so much, we’ll definitely use you again.

Keith carried out the work to a high standard with an excellent end result. He was very polite and tidy and removed unwanted materials when he finished the job.

Keith is polite and friendly. He came and did a efficient and honest survey of various plumbing issues we have and offered clear solutions to them. He worked quickly and effectively to unblock a pipe. He was very easy to book and was flexible on timings. I would highly recommend Keith.

Keith is very polite and friendly. On top of this he is very knowledgeable and has a great understanding of his trade. He has helped us several times and each time fixes the issue, keeps us up to date and keeps the place constantly clean and tidy. His prices are very reasonable and worth every penny. I'd recommend him every time.

Keith is very polite and tidy. He updated a valve and pipework as well. He didn't leave until he was satisfied that all the parts were working and not leaking. Keith explained everything. Would definitely recommend !

I had occasion to get my gas appliances checked out and Keith was very thorough and meticulous in ensuring that both my gas boiler and gas hob were functioning properly - with no leaks! The boiler was serviced and I was left confident in the knowledge that all was as it should be. Highly recommended service.

I called Keith regards urgent attention required to a leaking stopcock. He was at my door within a few hours, and despite the job being a little more complicated than initially suspected, he was done and dusted within 2 hours. Fair price, and very courteous service. Would have no hesitation recommending his services, and would happily use him again should the need arise.

Keith who was very friendly, polite, and willing to go over and above what was expected if him. The blockage was more than just a manual blockage, and Keith did not give up when it became clear that the blockage would take up most of the day. He checked the pipes externally to locate the blockage so that he could do repairs to the pipe. I would recommend him anytime, and always will call on him in the future to unblock my sink.

Keith came out immediately early in the morning to fix a leak, keeping me updated on timings (it was morning rush hour). He did a great job and was keen to explain what he was doing and why so that I fully understood the process, work done and costs. I would definitely use him again. A real pleasure to work with.

Professional, reliable, timely