Exemplary service
Mark was recommended to me and with good reason. He was the third plumber/heating engineer to attend in the 8 days we were without heating or hot water. Expensive solutions had been diagnosed by the others e.g. new boiler! They say that planning is the key to success... In advance of the appointment, Mark asked me to send photos of the boiler, the pump the immersion valve etc. On the day of the appointment he attended with his (very polite, articulate and proficient ) young apprentice. They were outstanding. Heating system drained, pump replaced, radiators warm and hot water restored within 90 minutes of arrival. Having received the photos, he had been able to ensure that he had all possible parts on board should they be required. I am very impressed by the professionalism of all aspects of Heat Tech, not least as the problem was swiftly identified and fixed at a fraction of the cost I had been advised by the companies.
Customer in Buckinghamshire
Posted on 16/10/2019
, work completed 10/10/2019
Recommended
Excellent service
Mark and Nathan arrived promptly, carried out the work required with the minimum of fuss leaving everything clean and tidy.
Customer in Hertfordshire
Posted on 15/10/2019
, work completed 14/10/2019
Recommended
Boiler service
Excellent workmanship. Found and rectified a fault of which we were unaware. Service and replacement part at very reasonable price. Would highly recommend
Customer in Hertfordshire
Posted on 11/10/2019
, work completed 08/10/2019
Recommended
Excellent work, highly recommended.
Mark from HeatTech performed a full service on my boiler. He was excellent. Very diligent and thorough and communicated and explained everything he was doing as he worked on each task. I felt very confident that Mark was performing a very diligent service. He spent time, was not rushed or agitated in any way. Mark was recommended to me by a colleague and I will definitely use again.
Customer in Buckinghamshire
Posted on 08/10/2019
, work completed 03/10/2019
Recommended
Very efficient and knowledgeable
Mark was able to help me with the leaking boiler that heats my pool and made several useful suggestions to improve efficiency in the future. Replied to my voicemail promptly and phoned to let me know he would be ahead of time. He came recommended and I will happily recommend him now myself
Karen Bullimore
Posted on 12/09/2019
, work completed 19/09/2010
Recommended
Very Good Work
After booking the service of the boiler we were telephoned in advance of the plumber's arrival and the work was done very well. Very helpful answering questions we had and all went smoothly.
Customer in Buckinghamshire
Posted on 25/08/2019
, work completed 15/08/2019
Recommended
Several jobs
This trader is highly recommended. I have nothing but good to say about the man.
Happy Customer
Posted on 22/08/2019
, work completed 22/08/2019
Recommended
Prompt and efficient.
Mark and his apprentice arrived promptly to carry out a radiator repair which I had requested only a few days prior. The work was carried out quickly and efficiently, with zero mess. This is not the first job that Heat tech have carried out for me, and I have always been very satisfied by the quality and efficiency of their work. "Full marks"!
Customer in Hertfordshire
Posted on 13/08/2019
, work completed 12/08/2019
Recommended
Excellent Service
Mark and his apprentice arrived on time and did a thorough job. I would highly recommend Heat Tech Services as giving honest, reliable, and friendly service.
Julia, Abbots Langley
Posted on 10/08/2019
, work completed 09/08/2019
Recommended
First Class service and attention
I needed to upgrade an existing radiator in terms of size and power. As I had hardwood flooring it was also necessary to adapt the existing pipework for the existing 400 to be extended to accommodate a 600. The work was excellent and completed efficiently. Mark was assisted by an apprentice I was extremely impressed by the clarity of his instruction to the new member of staff. This was similar to that I was privileged to enjoy at the quotation quotation stage. The cost was within budget and initial quote. Most definitely a professional whom I would welcome back.
John, Hertfordshire
Posted on 04/08/2019
, work completed 31/07/2019
Recommended
NEW BOILER
Heat Tech were asked by us to quote after hearing great reviews from other customers. We went ahead and everything happened as explained and planned. The actual week long work flow went like a dream. Our 18 radiators were cleaned out, the new boiler fitted, tested and working. What was special was that Marl and his team were on time and took time to explain each step. Mark also worked out a smart way for our complete new heating system to avoid unsightly external pipe work so that everything is neatly confined within the roof space. All work was also made good to a very high standard. Mark and his team also worked through the UK's hottest days on record. I highly advise others to contact Heat Tech on any major domestic heating or plumbing project.
Rob Benson, Chorleywood
Posted on 28/07/2019
, work completed 22/07/2019
Recommended
Straightforward, responsive professional service
Excellent service from HeatTech. They were very helpful with my problem over the phone, got in touch when I had asked them to, quickly arranged a visit to sort the problem out, and worked quickly, efficiently and tidily to carry out the work. No hanging around, had the relevant parts to hand, and charged a reasonable price
Christian, Hertfordshire
Posted on 22/07/2019
, work completed 15/07/2019
Recommended
Great service again
New cold water tank fitted. Heat tech is always a reliable and high quality service, with fair pricing.
Julian, Hertfordshire
Posted on 14/07/2019
, work completed 11/07/2019
Recommended
just a service
Mark, put my system in 5 years ago and still does the regular annual service, very pleased to have been introduced to him.
David, Buckinghamshire
Posted on 30/06/2019
, work completed 19/06/2019
Recommended
Pre-purchase plumbing survey
Swift communication, very reasonable price and excellent assessment. Very happy with Mark's service and will be using again.
Customer in Greater London
Posted on 27/06/2019
, work completed 11/06/2019
Recommended
A Happy Customer
Mark has done three pieces of work for me since February -- bringing my heating system back to life, facilitating access to my main water stopcock and remodelling my shower. All done with skill and speed and to my complete satisfaction. In addition, he is always pleasant and helpful. I would certainly approach Mark if I needed any further work done.
Customer in Hertfordshire
Posted on 20/06/2019
, work completed 17/05/2019
Recommended
Install 2 new thermostats and review operation of heating system
This job was a bit of a nightmare for Mark as the original extensive wiring was shambolic and had to be replaced . In addition one of the new thermostats proved to be faulty and an existing valve had seized. Nevertheless Mark soldiered on and finished the job to his usual high standard.
Customer in Hertfordshire
Posted on 02/06/2019
, work completed 30/05/2019
Recommended
Very professional.
Planned for Mark to visit at the end of May to review current heating solution. Investigation identified a problem with the heating pump. This was replaced very efficiently. Very happy to recommend Mark and am pleased I now have his contact details.
Customer in Hertfordshire
Posted on 02/06/2019
, work completed 31/05/2019
Recommended
Excellent
I almost feel reluctant to recommend as I don’t want him to get so busy he can’t come and rescue us! Having lived in the area 15 years our plumbing experiences have been pretty dire before meeting Mark. He is prompt, gets on with it and doesn’t over charge. This last job was a proper rescue job for a flood on a Sunday morning and he was there within the hour.
Customer in Buckinghamshire
Posted on 13/05/2019
, work completed 12/05/2019
Recommended
Excellent service.
Our heating/hot water system failed us over the bank holiday.... no hot water. I phoned Mark at 8.30 am on Tuesday, and he was at our place by 9.45, diagnosed our problem, and had replaced the faulty part in 40 minutes. This is exemplary service ..... I know Mark has a very full work schedule. I also admire the fact that Mark was accompanied, as he has been on previous occasions, by an apprentice ( on this occasion a young woman) who he was instructing and giving hands on experience while he worked. On the whole highly skilled and experienced trades people who work for us are reluctant to take on apprentices ..... it's easier just to do the work yourself, and the paper work is daunting. Some of these are near retirement, and a lifetime of experience will go with them. So well done Mark for passing on your skill to the next generation.
Customer in Hertfordshire
Posted on 08/05/2019
, work completed 07/05/2019
Recommended
Boiler repair
Around lunchtime we realised that we had lost heating and hot water. Looking at the boiler it was obviously dead. We called Mark Ockenden at Heat Tech and he called back within 20 minutes. He came to the house as soon as he had completed his other work for the day. It was clearly a difficult problem to resolve but he persisted and a replaced transformer got our boiler working again. It was clear that Mark was going to spend as much time as necessary to get our boiler working again. Excellent service.
Customer in Buckinghamshire
Posted on 19/03/2019
, work completed 18/03/2019
Recommended
Great service
It was a Friday and Mark couldn’t get to me during the day (already had jobs booked in). He called me back and talked me through (very patiently) what i needed to do to get the heating going again. We have used him before also and were very satisfied with the quality of his work. Knowledgeable, trustworthy and honest. Recommended
Customer in Buckinghamshire
Posted on 15/03/2019
, work completed 08/03/2019
Recommended
Heat Tech to the rescue
We were delighted with Mark's quick response to our needing the magnaclean serviced. He also told us what to watch for in the pressure of the boiler and made us feel much more confidant about the whole system. We would certainly ask him to do our service next time.
Customer in Greater London
Posted on 05/03/2019
, work completed 27/02/2019
Recommended
Excellent workmanship
I texted Mark when my boiler was not firing up. He immediately called me back and we discussed what was happening. When the immersion heater also did not work on Saturday Mark was very responsive and came out to see us on Saturday morning. Very reliable and helpful
Customer in Buckinghamshire
Posted on 04/03/2019
, work completed 02/03/2019
Recommended
Quick and efficient
Mark came round to add new heating elements into my electric hot water tank as my hot water was not heating properly (after nearly 20 years with the previous elements). He responded to my initial inquiry quickly, took the time to listen to my problem, and gave me a clear plan of what he would do to fix it. He gave me a very accurate quote and was upfront about all costs. I found him to be professional, knowledgeable, and very friendly (he even took the time to help explain some other aspects of how my hot water tank works which I really appreciated). I trusted him completely and would certainly recommend his services (I initially found Mark through a 'Which Trusted Traders' search). I'm really enjoying having hot showers again - they're better than they've ever been in this flat.
Customer in Hertfordshire
Posted on 27/02/2019
, work completed 25/02/2019
Recommended