Excellent work and very quick
Mark and his assistant did a good job
Which? Trusted Traders Consumer
Posted on 16/08/2016
, work completed 16/08/2016
Recommended
Professional, efficient, top quality work
I had a serious problem with my boiler right in the middle of the Christmas break. The service I received was simply exceptional. They came to my property immediately, even give the holiday period when a lot of companies had shut down, and put my mind at rest straight away. They worked quickly and efficiently, were polite, friendly and well organised and gave me on honest feedback until my extensive repairs were completed. I spoke with a few different members of the team and each one was more knowledgeable and helpful than the last. Given the state of my boiler and the damage that had been done by a serious escape of water I had serious concerns for the cost of the work they completed and the parts that they placed. However, the invoice I received was fair and reasonable and I have complete faith in them. I have now referred both my father and brothers to them so they know they have a local, reliable firm they can rely on when they need any assistance. First class!
Kevin Sobell
Posted on 16/01/2017
, work completed 16/01/2017
Recommended
Excellent Heating Engineers
Have been using Mark and Heat Tech Services for a number of years, Always on time, cary out efficient and cost effective work. Never any trouble at all, clean up afterwards. Would highly recommend them to anyone.
Richard Z
Posted on 18/01/2017
, work completed 18/01/2017
Recommended
Excellent service
I have used Heat Tech for a number of years now and can honestly say they provide excellent service, know their trade and are prompt, courteous and efficient. I am deaf and it is not always easy to find a company one can trust like this.
Kipperlugs
Posted on 22/01/2017
, work completed 22/01/2017
Recommended
Excellent Boiler Service
I have been using Heat Tech for several years and they are always most efficient and professional. Their service is excellent and they carry out the work to a very high standard. They are a pleasure to deal with and I recommend them highly.
LCHHTCC
Posted on 03/10/2014
, work completed 03/10/2014
Recommended
Knight in shining armour!
Mark was recommended by a friend and literally saved the day! Despite giving him next to no notice, he carried out the job exactly how and when he said he would. I wouldn't hesitate to recommend him to anyone.
Pinklala130
Posted on 10/11/2014
, work completed 10/11/2014
Recommended
Great service, very helpful and reliable
Mark has done work for us on a number of occasions, and I have always found him to provide a good service and to be reliable and helpful, often beyond what is required. I have no hesitation to recommend him.
MK2016
Posted on 15/09/2016
, work completed 15/09/2016
Recommended
As usual , responsive and efficient
I have used Mark over a number of years now,and always found him and his colleagues to be reliable and efficient with a great level of service . Would definitely recommend him.
Shappy
Posted on 28/01/2017
, work completed 28/01/2017
Recommended
Great Team. Really pleased!
I called Heat Tech on Friday morning having had a cold shower this morning so see if they could fix my boiler. Although they had a very busy schedule they managed to squeeze me in during the afternoon anyway. They worked their way through the various potential fault with the boiler eventually narrowing it down to a couple of things. I was really impressed that they even had some of the parts required on the van rather than having to go to a from the plumbers merchant. Needless to say the boiler was fixed and I was VERY happy with the service provided.
JCaley
Posted on 02/03/2017
, work completed 02/03/2017
Recommended
Very thorough and professional
Mark had done work for me before so I felt confident in asking him to look at our boiler as it had been playing up. He and his employee George gave our boiler a full service explaining all aspects of the work and showing me the problems they found and what was required to fix it. They did an excellent job.
Clive S
Posted on 21/02/2017
, work completed 21/02/2017
Recommended
New central heating system
We had a new heating system installed with a combi boiler and some replacement radiators. This also involved taking away all the old water tanks and piping. The job took a week and we were delighted with the quality of the work and the team were polite, clean and tidy and a joy to have around. The new system works beautifully and we would recommend Heat Tech unreservedly.
Rickmansworth Library
Posted on 28/01/2018
, work completed 28/01/2018
Recommended
Great Work and Prompt
Mark fixed a problem with our toilet, he was very helpful and came to fix it promptly. We wouldn't hesitate to recommend Mark to others!
nkfalconer
Posted on 09/01/2018
, work completed 09/01/2018
Recommended
Boiler up and running again very quickly
Our boiler broke down on one of the coldest days of the year and Mark was round within a hour of calling him. He sourced the part quickly and had us up and running again very quickly. We were very happy.
VYLSDW8
Posted on 10/03/2018
, work completed 10/03/2018
Recommended
Great work and very helpful
Mark has done great work on our radiators and boiler. He always explains things well and gives great advice. He helped over the phone with a recent boiler issue which was much appreciated. Friendly and professional. Highly recommended.
Michael CD
Posted on 28/02/2018
, work completed 28/02/2018
Recommended
Heating
Heat Tech Services Limited is a very efficient and clean service. Fair price too. I would not hesitate to recommend this company to friends and family. Steve
Steve B
Posted on 13/05/2018
, work completed 13/05/2018
Recommended
Great work.
I have used Heat Tech over the past 3 years to repair a boiler then annually service the boiler and prepare gas safety certificates together with installation of a new radiator. He is reliable, professional and courteous and I would recommend his company.
Which? Trusted Traders Consumer
Posted on 06/09/2018
, work completed 06/09/2018
Recommended
Overall excellence
I have had my boiler and hot water cylinder serviced for the last two years and I have been delighted with the work - done with care and thoroughness as well as the efficient and courteous service and helpful attitude. A point to note is that the use of overshoes to keep your floors clean may be what a customer should expect but it is all too rarely encountered. These little things can make such a difference.
Customer in Hertfordshire
Posted on 13/02/2019
, work completed 06/02/2019
Recommended
Boiler repair
Around lunchtime we realised that we had lost heating and hot water. Looking at the boiler it was obviously dead. We called Mark Ockenden at Heat Tech and he called back within 20 minutes. He came to the house as soon as he had completed his other work for the day. It was clearly a difficult problem to resolve but he persisted and a replaced transformer got our boiler working again. It was clear that Mark was going to spend as much time as necessary to get our boiler working again. Excellent service.
Customer in Buckinghamshire
Posted on 19/03/2019
, work completed 18/03/2019
Recommended
Excellent workmanship
I texted Mark when my boiler was not firing up. He immediately called me back and we discussed what was happening. When the immersion heater also did not work on Saturday Mark was very responsive and came out to see us on Saturday morning. Very reliable and helpful
Customer in Buckinghamshire
Posted on 04/03/2019
, work completed 02/03/2019
Recommended
Straightforward, responsive professional service
Excellent service from HeatTech. They were very helpful with my problem over the phone, got in touch when I had asked them to, quickly arranged a visit to sort the problem out, and worked quickly, efficiently and tidily to carry out the work. No hanging around, had the relevant parts to hand, and charged a reasonable price
Christian, Hertfordshire
Posted on 22/07/2019
, work completed 15/07/2019
Recommended
Thank you Mark!
Mark is brilliant! Came round and sorted out the problems at both my house and my son's. Efficient and with clear explanations - Thank you Mark!
Mary01
Posted on 31/10/2018
, work completed 31/10/2018
Recommended
Excellent, fast, professional work.
Excellent work by Sapphire from Heat Tech. She was on time, worked fast, the work was very neat and professional and cleaned up the site when finished. Her conduct was also very polite and professional. I have used Heat Tech a few times and all their work is excellent and their representatives onsite are always very professional.
Customer in Buckinghamshire
Posted on 23/10/2019
, work completed 18/10/2019
Recommended
Reliable
Mark runs a professional reliable company. This visit was to install a new water softener. They were on time, carried out the installation quickly and were always polite and the invoice is slightly lower than the quote. Very happy to recommend.
Customer in Buckinghamshire
Posted on 06/11/2019
, work completed 05/11/2019
Recommended
Professional, swift help and really excellent work
Heating system was losing pressure in 2-3 hours, and Mark tried to seal the leak, which was believed to be in the concrete screed below wooden tiled flooring. This, in spite of 2 attempts, did not work, so we asked for the cheapest alternative, which was to have new piping to the 4 radiators affected. Because of the time of year we were anticipating it to be done in 4 weeks but, in fact, it was started within a week and completed in under 2 days. Mark was on a short holiday and his staff did the work very swiftly and we felt were efficient, tidy and charming. Mark came and checked the work done on his return. Finally, the cost of the work was good value for the time involved.
Customer in Buckinghamshire
Posted on 03/02/2020
, work completed 31/01/2020
Recommended
prompt and efficient
Thanks Mark, and to the delightful Sapphire who completed the work. This was only a small job but done to the usual high standard I always enjoy with Mark Ockenden's team.
Customer in Hertfordshire
Posted on 14/09/2020
, work completed 10/09/2020
Recommended