Excellent
Good and prompt service at a fair price. Obliging team who have been doing work for us for a number of years.
Roger Dromard
Posted on 08/05/2018
, work completed 08/05/2018
Recommended
Great advice
I called Mark with the intention of asking for a quote to replace my boiler. As it is cannot be repaired I needed the work carried out quickly. Mark was honest to say that he is so busy that he cannot commit to a boiler installation in the next week or so. However, what he did give me was unbiased, valuable advice during a long telephone conversation and this advice has been very helpful in my decision for my new boiler.
DavidS
Posted on 12/10/2018
, work completed 12/10/2018
Recommended
Great service, would recommend
Heat Tech completed a boiler annual service and safety check. It was the first time we'd used them and we selected them primarily because they were local in Chorleywood. Very pleased with their professionalism and service. When booking Mark called me back as promised, he arrived when he said he would and completed the work quickly and was clear, patient and polite in explaining what needed to be done. Will use again and would recommend to others.
Lex Papas
Posted on 02/09/2018
, work completed 02/09/2018
Recommended
Annual boiler service
I selected HeatTech on the recommendation of a neighbour. Communications were good - when the engineer was delayed by his previous job he rang in plenty of time to explain that he was going to be late and why; if only more tradespeople would do this. When he arrived, the engineer was polite and effected the service efficiently. I certainly plan to use HeatTech again and am happy to recommend them.
jjrqc1
Posted on 30/09/2018
, work completed 30/09/2018
Recommended
Excellent service & reliable
I had my boiler serviced and the fan replaced as it was very noisy. George did the work and was very efficient and pleasant. The fan had to be got in and Mark/George provided good communication so I wasn’t wondering when it would be done. Best recommendation I can give is to say I will be using them again.
Customer in Buckinghamshire
Posted on 25/02/2019
, work completed 22/02/2019
Recommended
Always satisfied
I have used Heat Tech for my plumbing and central heating installation and maintenance for many years and they are reliable and do a always do a good job.
Customer in Hertfordshire
Posted on 30/10/2019
, work completed 28/10/2019
Recommended
Excellent service
Mark and Nathan arrived promptly, carried out the work required with the minimum of fuss leaving everything clean and tidy.
Customer in Hertfordshire
Posted on 15/10/2019
, work completed 14/10/2019
Recommended
Good work again from Mark and his team.
Heat Tech got our two new radiators working properly, swapped some valves around and gave me some helpful advice on other central heating related issues in our home.
Customer in Hertfordshire
Posted on 09/12/2019
, work completed 03/12/2019
Recommended
Professional expert friendly service
We needed a plumber who was qualified in working on unvented pressurised hot water systems to replace a pump, some radiator valves and venting equipment. This included draining the system and refilling, pressurising and testing. Fortunately we were aware of Mark Ockenden of Heat Tech Services from a previous job and knew him to be an excellent engineer for this type of work (and a wide range of others of course). Mark provides a very efficient and punctual service with excellent communications. We were able to discuss the job by means of emails with photos so he was fully prepared for the work on arrival. I felt very confident in Mark's skills and advice. The work was completed very quickly in a calm and tidy manner and the hot water system is working perfectly again.
Customer in Hertfordshire
Posted on 01/01/2019
, work completed 19/12/2018
Recommended
Excellent service.
Our heating/hot water system failed us over the bank holiday.... no hot water. I phoned Mark at 8.30 am on Tuesday, and he was at our place by 9.45, diagnosed our problem, and had replaced the faulty part in 40 minutes. This is exemplary service ..... I know Mark has a very full work schedule. I also admire the fact that Mark was accompanied, as he has been on previous occasions, by an apprentice ( on this occasion a young woman) who he was instructing and giving hands on experience while he worked. On the whole highly skilled and experienced trades people who work for us are reluctant to take on apprentices ..... it's easier just to do the work yourself, and the paper work is daunting. Some of these are near retirement, and a lifetime of experience will go with them. So well done Mark for passing on your skill to the next generation.
Customer in Hertfordshire
Posted on 08/05/2019
, work completed 07/05/2019
Recommended
Excellent
I almost feel reluctant to recommend as I don’t want him to get so busy he can’t come and rescue us! Having lived in the area 15 years our plumbing experiences have been pretty dire before meeting Mark. He is prompt, gets on with it and doesn’t over charge. This last job was a proper rescue job for a flood on a Sunday morning and he was there within the hour.
Customer in Buckinghamshire
Posted on 13/05/2019
, work completed 12/05/2019
Recommended
Great service again
New cold water tank fitted. Heat tech is always a reliable and high quality service, with fair pricing.
Julian, Hertfordshire
Posted on 14/07/2019
, work completed 11/07/2019
Recommended
Several jobs
This trader is highly recommended. I have nothing but good to say about the man.
Happy Customer
Posted on 22/08/2019
, work completed 22/08/2019
Recommended
just a service
Mark, put my system in 5 years ago and still does the regular annual service, very pleased to have been introduced to him.
David, Buckinghamshire
Posted on 30/06/2019
, work completed 19/06/2019
Recommended
Lightening response to minor emergency!
After discovering a dripping hot water cylinder late in to the evening my email for help was answered at 7am and the team arrived before lunch and fixed the leak within a couple of hours. Responsive, knowledgeable, courteous, tidy and good value. Recommended!
Customer in Hertfordshire
Posted on 17/06/2020
, work completed 15/06/2020
Recommended
Replacement of a leaking valve
We have used Heat Tech for our last two services and have been impressed both times. We noticed we have a leaking valve and unsure how long it had been like that, also unsure what to do in this Covid situation we called Mark and thankfully said he could come and fix it. He came and fixed the problem and we maintained social distance. Continue to be happy with their service and would 100% recommend them to other people. Thank you Mark.
Max and Jennie
Posted on 25/04/2020
, work completed 24/04/2020
Recommended
Fantastic Work and Service
I have used a number of different plumbing companies and individuals over the years and I have to say that Mark at Heat Tech is a clear cut above everyone we have ever used before. We had 2 issues (Blocked bathroom sink and a broken radiator valve) - He and his team turned up at the agreed time, got straight to work and resolved both issues with amazing efficiency. Totally professional. Extremely pleased and will be getting Heat Tech to take over my annual boiler checks if they can fit me in.
Customer in Greater London
Posted on 11/06/2020
, work completed 08/06/2020
Recommended
Great Service
Totally delighted with the service we received. Punctual, tidy, competent and courteous. Dedicated to doing a good job for the customer. The recommendation we received to use Heat Tech was entirely justified and we shall not hesitate to recommend them to others in the future.
Customer in Greater London
Posted on 04/03/2020
, work completed 03/03/2020
Recommended
Reliable and knowledgeable; professional workmanship
I have used Heat Tech for several years for regular boiler maintenance, and for occasional urgent repairs. Mark has always sought to be dependable, and if unable to do the work himself, has monitored the work of members of his team to ensure all has been done adequately. I am more than happy to recommend Heat Teach, and would say that I endeavour to use them whenever possible, knowing that repairs and advice will come with experience, a professional approach and wise judgements.
Customer in Hertfordshire
Posted on 30/05/2020
, work completed 28/05/2020
Recommended
Impeccable service
We needed to have a second boiler pressure gauge and filling loop installed as the existing controls were all in the loft and being in our seventies this was extremely difficult for us to access. We contacted HeatTech who gave us a quote which we thought was very reasonable and asked them to go ahead. The engineers arrived punctually were friendly and helpful and carried out the work quickly and efficiently. We can highly recommend this company and we will definitely use them again.
Customer in Buckinghamshire
Posted on 22/08/2020
, work completed 18/08/2020
Recommended
Excellent service
A very reliable and helpful company to deal with. Calls returned very quickly and the work carried out very efficiently and reasonably priced. I would not hesitate to recommend Mark and his team.
Customer in Hertfordshire
Posted on 11/10/2020
, work completed 07/10/2020
Recommended
Excellent service
I had a plumbing issue that rendered my central heating unusable. I called Mark at HeatTech on recommendation and my problem was fixed within 24 hours at a very reasonable price. Great service, would definitely recommend.
Customer in Buckinghamshire
Posted on 21/12/2020
, work completed 18/12/2020
Recommended
Great work, quick response, safely done
Rang one day, engineers came the next day (after sending photos to help diagnose problem before visit). Work carried out carefully and thoroughly, problem solved. Covid-safe practice throughout - keeping distance, wearing masks, etc. Pleasant and polite too. Well done Heat-Tech. A good job at a fair price, as usual
Customer in Hertfordshire
Posted on 10/01/2021
, work completed 06/01/2021
Recommended
Full Boiler system extraction and system replacement - VERY professional
Outstanding job by Mark, Sapphire and the rest of the team. Very professional in the initial diagnosis of the old boiler system; transparent on what the problems were and the options open to me; competitive quote and invoicing process for the new combi boiler system which they recommended to replace my old system. The old boiler system was quite a antiquated installation but Sapphire and her team got to work straightaway and were simply excellent in extracting that and installing a fully functioning replacement Vaillant combi boiler and NEST thermostat system - and in a very fast and efficient time too. The Heat Tech team are highly recommended (they came recommended to me too), very trustworthy and I will continue to use their services in future.
Customer in Buckinghamshire
Posted on 07/09/2020
, work completed 11/08/2020
Recommended
Goes The Extra Mile
Burst pipe late afternoon on Xmas Eve sorted quickly with no fuss. Subsequent boiler breakdown and replacement handled extremely professionally. Detailed explanations at every stage. Prompt arrival every morning, quiet except for instructions, and Covid protection guidelines adhered to by all workmen (and ladies!). Work completed on time and within budget. A small problem with the new boiler (Manufacturers' fault) was remedied quickly at no extra cost. Will be replacing British Gas insurance policy (as the earliest they could send an engineer was a minimum of 2 weeks!) with annual service by Heat Tech. Cannot recommend highly enough.
Customer in Hertfordshire
Posted on 15/04/2021
, work completed 15/04/2021
Recommended