Heatable

Replacement of obsolete combi-boiler. I discovered 'Heatable' as a 'WHICH? Trusted Trader' and via recommendations on 'Trustpilot' and 'Money Supermarket'. I placed my order, received a simple questionnaire and supplied some photos of the existing set-up. Contact was made by the contractor (Justin) via text the day before the appointment to confirm start time and ensure the work area would be clear and ready to begin work. Justin arrived on time, worked cleanly and tidily, ensuring protection of floors and property, was polite, courteous, helpful and informative throughout. The pride in quality of workmanship was second to none. Upgrades to the existing system were advised for the benefit of the new boiler's performance and to futureproof the system, and were completed as part of the fixed price, which was already very competitive. (I purchased the 'Pro-Flush' option as part of the package due to the age of my existing system and to protect the new boiler, and would definitely recommend it to anyone with an ageing/older system.) The entire process was simple and stress free, great communication at all stages. If I had to sum up my experience of Heatable it would be to say they make "going the extra mile" normal again, and I'm more than happy to give them a five star rating.

I came across Heatable almost by accident. I was searching for solar suppliers and had come across a few companies - several of whom use high-pressure tactics of wanting a deposit up front (even though they state you can get a refund, I still felt pressured - it is a way of getting commitment up front). Heatable were different. They stated that they have a clear "no pressure" policy and I will confirm that this was my experience from start to end - initial enquiry during July, Quote acceptance in August and installation completion in September. I filled out an easy online form and was contacted quickly by Liv, and then Phill who started to explain all the pros and cons and options available to me. During installation, I was dealing with Eddie. Eddie is amazing - whilst he is working on your property you hardly know he is there, he just gets on with things and tidies up afterwards. He is also open and honest, with the patience of a saint. The installation was not without some minor issues - but Heatable quickly acknowledged the issues and found solutions - I was never left feeling ignored - and all emails answered promptly. I would recommend Heatable to anyone. I also recently had a boiler installed by... yes - you guessed it - so I am leaving another review for that too.

I had 22 REA solar panels with 10Kw battery storage installed by Heatable, and I can confidently say it was the best experience from start to finish. Heatable responsiveness and efficiency are truly unmatched—I've never dealt with a company that operates at such a high standard. Every member of their team was not only incredibly helpful but also genuinely kind and polite, making every interaction a pleasure. The installation was complex, and where other companies hesitated or outright refused, Heatable stepped up without hesitation, completing the job flawlessly. Even while the install is going on Ben from Heatable was making sure the installers have everything they need to complete the job. They handled every challenge with remarkable speed and professionalism. A massive thank you to the entire Heatable team who helped me, and a special thank you to David Simmonds​​​​ and Isobel Skelton​​​​, who truly have gone above and beyond to ensure everything was perfect and spending hours in answering my questions. I couldn't be more impressed and definitely recommended to anyone in the market for solar panels. The service you get and the aftercare is worth every penny. I’m glad I chose them over other companies.

I spent quite some time investigating solar panel solutions and spoke to 2 companies prior to contacting Heatable. They were in every way better and more professional than the other companies I dealt with. The pre-sales discussions were honest and helpful while not being pushy in any way and the installation team were excellent. Subsequent questions regarding the system were answered patiently and helpfully by the installation team. I am confident that I have a good system that will deliver good savings. I have no hesitation in recommending Heatable to any person looking to install solar panels.

Contacted Heatable and what an amazing company I happened on. I knew in an instant this was the company I wanted to deal with as I wished to change roof top PV array. Unfortunately I was advised to remain with my present PV as was given an unbiased review stating that I would be better off financially keeping things the same. I was a a little disappointed as I would have preferred having a new system, on the other hand I appreciated the unbiased help I was given.

I recently had the pleasure of working with Heatable and I am beyond impressed with their service. From the very beginning, Isobel Skelton was a tremendous help. I had a million questions about the heatable solution, and Isobel answered every single one of them patiently and thoroughly. She explained the full value of the solution in a clear, unbiased way, which gave me great confidence in my decision. When it came to the purchase and installation journey, Kurk was there every step of the way. He kept me posted throughout the entire installation process, ensuring I was informed and reassured. Kurk helped me navigate the payment process, making it easy for me to pay in full by card. He also organized additional work to support the integration of my Zappi EV charger, ensuring everything was seamless and stress-free. I chose Heatable for their high-performance products and was reassured by their strong customer reviews. Now, having been through the process, I can confirm that the panels are outperforming everyone I've spoken to (kW per panel) in my village. Their customer service is second to none. Heatable doesn't install the systems directly; they use trusted subcontractors. In my case, J Cook Ltd did the installation, led by Jack. Jack was a fountain of knowledge and super enthusiastic. He arrived when he said he would and delivered the work to a high standard. Overall, I would look no further than Heatable for solar solutions. Thank you, to the entire team!

Boiler had packed up completely and we had to find a replacement as soon as possible, came across the company Heatable advertised on social media. Never heard of them before but did some research on them and decided to get in touch, chose the boiler we wanted which was displayed with all the relevant information we needed and prices. We sent over pictures of where are current boiler was and a date was set. Engineer turned up and got on with the job in hand, cannot praise him enough regarding his workmanship and a lovely guy too. No mess was left and he made sure we were happy with the job before he left. I would not hesitate in using this company again and have recommended them already to family and friends, if and when they need a new boiler. A refreshing change to have workmen that know what they are doing and give you confidence that you made the right choice.

Absolutely brilliant from start to finish. Didn't have to lift a finger as Heatable customer service organised everything from sending the boiler quote, placing the order to installation. Guys who came to install were no hassle got on with the job. They were courteous and very knowledgeable. I would have still been without hot water and heat if I had not taken advice given to me by the customer services staff who were outstanding as they explained things very clearly on the phone and then followed it up by an email . Thank you very much for sorting me with a boiler, house is now very warm and cosy. Will definitely recommend Heatable to my friends and family.

Ordered new boiler, from a wide choice offered,on the Saturday and had the boiler installed on the following Wednesday.The fitter arrived promptly at 8.00am and carried out all the required work, quietly and efficiently.The installation was installed by midafternoon, the fitter took time to explain the operation of the boiler and also the Hive control system linked to my mobile phone.He was very patient explaining the variou functions and removed all rubbish and left the area clean and tidy.I would thoroughly recommend Heatable as an installer and in particular the fitter that installed the boiler.

I was slightly nervous in terms of using on line service unless without personal instructions However having read the previous reviews I did decide to use heatable.Very impressived both in terms the installation from Mr Manjit Singh (Sunny) but also the instructions prior by Heatable.As said I rarely use people without personal referral but in this case would recommend them without hesitation