Excellent customer service
There was an initial problem with my choice of boiler that was not Heatable's fault. It could not be fitted for technical reasons, but everything was sorted out by Heatable's excellent customer services team and a new boiler chosen and installed. In addition to this exemplary customer care, the pricing is competitive and the actual boiler installation was done very professionally. Highly recommended and a well deserved five stars all round.
Customer in West Midlands
Posted on 29/05/2026
, work completed 28/05/2026
Recommended
Quality product deployed by quality engineers
I was interested in investigating renewables and started looking around for quotes for solar and batteries and was disappointed to be told that we didn't have enough roof space for solar so settled on battery only as we have an EV and an EV tariff. We took a cheap quote against the much better quality Heatable quote and came to regret it when that supplier could not deliver and had to refund our deposit. I went back to Paul at Heatable and he honoured the original quote, including the gateway (thanks Paul). The team led by Anna handled the whole process so smoothly and dealt with my excitement quite calmly! Following G99 approval (out of Heatables hands) we had an installation date. Ethan and Adan at EDtricity carried out a fantastic installation very professionally, showing great knowledge and dealing with my questions. Installation took less than a day and the team handed over professionally. I have my G99 approval and MCS certificate and have applied for an export tariff. Could not recommend Heatable more highly.
Customer in Greater London
Posted on 28/05/2026
, work completed 19/05/2026
Recommended
Excellent from ordering to fitting.
A no fuss service. You pick the boiler , confirm a fitting date and sit back and relax. The boiler was fitted by an accredited gas installer with the minimum disruption.
Customer in Worcestershire
Posted on 27/05/2026
, work completed 27/05/2026
Recommended
Brilliant from start to finish
Brilliant experience from start to finish. They listened and advised and no question felt too daft. The fitters were polite and helpful, got on with the job and cleaned up after themselves. No faults with any of the process. The solar and battery are running fantastically and when we do our next stage of moving away from gas, there is only one place we will go.
Customer in Westmorland and Furness
Posted on 26/05/2026
, work completed 18/05/2026
Recommended
Great company resulted in a great job
Heatable was a great choice in my opinion and my experience. Everything from ordering the boiler system to job install was very efficient and simple from a customer's perspective. All staff I encountered at Heatable were polite, helpful and courteous and communicated with me very well. The delivery of the items were bang on time delivered by polite and courteous drivers. The install engineers sent by Heatable were excellent. They were efficient, polite and courteous and worked cleanly and tidied up afterwards. Great job!
Customer in Dumfries and Galloway
Posted on 26/05/2026
, work completed 11/05/2026
Recommended
Excellent service
Excellent service throughout, from ordering, to delivery of boiler, to installation and finishing off at handover. The whole process was intuitive and therefore easily followed. James the installer was polite, friendly and very professional. Excellent service.
Customer in Tyne and Wear
Posted on 26/05/2026
, work completed 21/05/2026
Recommended
10/10
Sterling service provided by heatable and the two engineers who supplied and fitted the boiler. Less than 2 days between purchase and installation. The engineers were respectful, polite, diligent and worked non stop. I couldn't have asked for more.
Which? Trusted Traders Consumer
Posted on 26/05/2026
, work completed 21/05/2026
Recommended
Easy and excellent boiler replacement
We used Heatable to replace our old combi boiler. They made booking the installation and choosing our boiler and any add-ons very clear and simple. We booked in an engineer for 2 days later, and he was very polite, tidy, communicative and helpful. He installed the boiler on day one and noticed our gas pressure was slightly low, so came back then next morning to replace part of our gas pipework to get the pressure up to the level our new boiler needed. We would absolutely recommend this service for boiler install.
Customer in Greater London
Posted on 21/05/2026
, work completed 20/05/2026
Recommended
Amazing online company excellent skilled sales advisors really helpful they know there stuff
Awesome company brilliant sales advisors great customer service also very fast fitting service from purchase of boiler great product really pleased with regular updates prior to installation. The gas safe engineer was awesome very polite friendly chap showed respect in your property his work 10 star gold perfect such a perfectionist in his work . Highly recommend Heatable and Luke the gas safe guy who spent time with us going through paperwork explaining how the boilers works its features amazing. Thank you
Customer in Merseyside
Posted on 20/05/2026
, work completed 20/05/2026
Recommended
Brilliant job completed excellently
David done an amazing job He was so efficient polite and very professional I would never hesitate to have him do work for me again. Being a pensioner it is very comforting to have someone who you felt totally at ease with.
Customer in Swansea
Posted on 19/05/2026
, work completed 19/05/2026
Recommended
New boiler
Can not prise this this company enough from start to finish great service, As for lads that fitted boiler went above and beyond to help 10 out of 10 .
Customer in Stockton-on-Tees
Posted on 19/05/2026
(Reviewer did not use service)
Recommended
Replacing Back boiler with a Combi
Getting my old Back boiler replaced with a Combi boiler was straightforward with Heatable. From their online questionnaire they were able to recommend several boilers in different price ranges. There is a lot of information on their website to help decide between them, and the staff are very helpful on the phone. Once I had decided on a boiler they quoted a good fixed price for the package, which included changing two leaking radiators of the existing system and fitting thermostatic radiator valves to three others. They then arranged for a qualified gas engineer to install it all, on the date which I requested, and that was done to a high standard. The whole installation actually took a day and half, and because they contract it out a few things were done slightly differently to what Heatable said, but that's a minor point.
Customer in Hertfordshire
Posted on 17/05/2026
, work completed 12/05/2026
Recommended
Exceptional service.
From asking for a quote to the completion of the job, everything went very well. Planning and booking the job, I sent emails and pictures and asked questions about product and process all were answered promptly and with all the info required, helpful and informative and polite over the phone. The actual job was delayed starting due to delivery of the AC units being later in the day than was meant to be. The install team were on site at agreed times and kept us informed of what was happening. Guys were dressed smartly with company polo shirts and behaved respectfully and with care. Exceptional I must say, the job was completed to a very professional level and is neat and tidy, inside and outside, could not have asked for better. Apart from the units on the wall , there is not a trace of a workman having been here let alone 3/4 at times. Cleared away all rubbish , tools , dust ect. Perfect. Well worth the money paid , no headaches , will use them again and 100% recommend them to anyone requiring AC installation or any of the services they provide.
Customer in Peterborough
Posted on 15/05/2026
, work completed 15/05/2026
Recommended
Simply the best
My boiler failed on Monday 12may 2026 I rang heatable from a list on line and booked an installation for Thursday 15may owing to a a fault on installers van he was unable to fit the boiler until Friday 16may he arrived at8.00am and completed the installation by 11.30am left the house spotless no mess as an retired gas service technician of thirty years the installer was more than competent one of the better installations I have seen and just because it’s in my own home I would recommend this installer and company one percent
Customer in South Yorkshire
Posted on 15/05/2026
, work completed 15/05/2026
Recommended
Gas Boiler replacement
At the very end of April 2026 my Bosch Worcester failed with a bad leak .20+ yrs old ! I phoned the makers who I have contract and an engineer came promptly and the boiler was condemned .Right away they initiated replacement procedures and within a few hours I was contacted by Heatable and a lady called Lisa ,who immediately took control and eased my stress. I felt totally supported a she arranged for a replacement to be carried out on the 5 th of May 2026 .The installer was SG of lytham St Anne’s . The work was excecuted brilliantly by this company , the engineer was perfect , professional clean,tidy ( protected the house )and quick .All coordinated by Heatable . I would not hesitate to recommend and use this team in the future . Lisa has followed up following the work re satisfaction , guarantees etc ! 10/10
Customer in Merseyside
Posted on 14/05/2026
(Reviewer did not use service)
Recommended
Fast Reliable Service
The whole process was smooth. I couldnt have done the work without Finance. The professional Scott, explained the process, the options and steps. The next day booking was available for work. Engineer Dan was at home as advised by text which came night before. Work done very smoothly and quickly as it was a straight swap and he was very experienced and lovely person with smile on face all the time and was open to any questions I asked. He explained how the boiler works after the completion. I was driving and got delayed in reaching home, but he patiently waited for me without any complaint. I am a fan of Woscester boiler and the old one worked without problems for 15 years. Third time using Wocester boiler and second time with heatable.
Customer in Nottingham
Posted on 14/05/2026
, work completed 13/05/2026
Recommended
Heatable ... smooth, professional & reassuring
From the very first conversation, Heatable made what could have been a complicated solar installation feel effortless. Paul took the time to understand what I needed, explained every option clearly, and offered excellent pricing. Even if you’re not technically minded, they make everything easy to understand. While we were still discussing options, they were already handling the G98/99 paperwork in the background with no commitment required. Once I gave the go‑ahead, everything was ready to move. Lisa organised the scaffolding and installation schedule, and Mollie took over as my dedicated project manager. Having one consistent point of contact made the whole process seamless. The installation team were brilliant — friendly, knowledgeable, and efficient. They completed everything in a single day and made sure I understood how the system and app worked. Afterwards, Anna sent all the documents I needed to get set up with Octopus Energy. Heatable have been responsive and supportive throughout. It’s rare to find a company that makes a major investment feel this easy and this reassuring.
Customer in Essex
Posted on 13/05/2026
, work completed 01/05/2026
Recommended
Highly recommended
Excellent experience overall. I had this Boiler fitted whilst I was abroad and was kept in the loop by the engineer and the customer services team throughout the process. I highly recommend this company.
Customer in West Yorkshire
Posted on 13/05/2026
, work completed 12/05/2026
Recommended
Boiler Replacement
I decided to use Heatable to replace my boiler. I was able to book a slot the next day after a quick online survey which was followed up by a phone call to confirm details. This included a fixed cost quote. The installer, Ionut (Jonny) called me to go through what would be happening the next day. Jonny arrived at the appointed time was polite, considerate and hardworking. He explained everything, finished everything to a high standard and cleaned up after he had finished. 24 hours after booking I had a fully working new heating system. I would like to thank Ionut and Heatable for their professionalism and can highly recommend them.
Customer in York
Posted on 05/05/2026
, work completed 29/04/2026
Recommended
Great experience
We had recently moved into a property and decided to get battery and solar the whole experience was great. Simon and the team turned up and installed the system in one day. They were really helpful and polite and made sure that the system was setup correctly and explained before leaving
Customer in Westmorland and Furness
Posted on 03/05/2026
, work completed 22/04/2026
Recommended
Heatable
From start to finish this was an easy process. With Heatable doing all the paper work and the design of the system. Our job was not as straight forward as just putting the system in. We had an old solar thermal still on the roof that needed to be taken down. Heatable sorted out all the contactors we needed to get the job done. They all kept me in the loop via email and copied me in on all emails between the contractors. The lads were all a happy bunch and really friendly, explaining everything to me as work continued. Altogether this was a happy experience for myself and my wife. Defiantly, Heatable is a fantastic company to do business with and would recommend to everyone.
Customer in Rutland
Posted on 01/05/2026
, work completed 01/05/2026
Recommended
Great Job Completed
Our neighbours were having Solar Panels fitted so I popped around to speak to the installers. They came and looked at our site and explained what we needed. They contacted Heatable who then made arrangements to call us. Everything from then was a smooth process with good communication all the way through the project. Installers on site were friendly, polite and really efficient on the way they worked. Respected our property. We also had to have scaffolding put up in a neighbours to access the Panels, this was set up and taken down in just a few hours. The Electrician involved in the project was also excellent and found an ideal solution for cables. All in all a great job by everyone on dote and in the office.
Customer in Herefordshire
Posted on 30/04/2026
, work completed 30/04/2026
Recommended
Air conditioning system fitted
Just had an air conditioning system fitted by Heatable another fantastic job if you’re looking for a company for your renewables this is the one. Had my home battery done by Heatable my solar was installed by Heatable that’s why a say trust this company I went back 3 times so i trust them big time. Big shout out to Alex for the installation of my air conditioning system he is one top engineer these are the people Heatable have ready for thanks to all the team for another job well done Alex was unbelievable cheers
Customer in Merseyside
Posted on 25/04/2026
(Reviewer did not use service)
Recommended
Great job
Brilliant service from start to finish from Scott in the office to the engineers fitting the boiler just payed my money two days later I had a new boiler fitted Scott in the office was really nice and the two engineers were clean efficient and knowledgeable all in all a brilliant service
Customer in Westmorland and Furness
Posted on 24/04/2026
, work completed 24/04/2026
Recommended
Excellent installation and hassle-free online ordering
I highly recommend Heatable for anyone looking to replace their boiler. The online ordering process was straightforward, saving the usual hassle of arranging multiple home visits for quotes, and I found their pricing to be very competitive. Our installation was handled by Phil and his colleague, who provided exemplary service. It was a complex job that involved extracting an ancient boiler buried deep in the garage and installing the new system up in the loft. They arrived promptly every morning, had a quick coffee, and immediately got to work. They managed to re-route the entirety of the pipework and wiring seamlessly, treating our property with the respect throughout the process. There was no mess left behind; they cleared away every scrap of rubbish and old materials, leaving us with an efficient new heating system. A truly professional, five-star service from start to finish
Customer in Worcestershire
Posted on 21/04/2026
, work completed 21/04/2026
Recommended