Heatable

Replacement of obsolete combi-boiler. I discovered 'Heatable' as a 'WHICH? Trusted Trader' and via recommendations on 'Trustpilot' and 'Money Supermarket'. I placed my order, received a simple questionnaire and supplied some photos of the existing set-up. Contact was made by the contractor (Justin) via text the day before the appointment to confirm start time and ensure the work area would be clear and ready to begin work. Justin arrived on time, worked cleanly and tidily, ensuring protection of floors and property, was polite, courteous, helpful and informative throughout. The pride in quality of workmanship was second to none. Upgrades to the existing system were advised for the benefit of the new boiler's performance and to futureproof the system, and were completed as part of the fixed price, which was already very competitive. (I purchased the 'Pro-Flush' option as part of the package due to the age of my existing system and to protect the new boiler, and would definitely recommend it to anyone with an ageing/older system.) The entire process was simple and stress free, great communication at all stages. If I had to sum up my experience of Heatable it would be to say they make "going the extra mile" normal again, and I'm more than happy to give them a five star rating.

I came across Heatable almost by accident. I was searching for solar suppliers and had come across a few companies - several of whom use high-pressure tactics of wanting a deposit up front (even though they state you can get a refund, I still felt pressured - it is a way of getting commitment up front). Heatable were different. They stated that they have a clear "no pressure" policy and I will confirm that this was my experience from start to end - initial enquiry during July, Quote acceptance in August and installation completion in September. I filled out an easy online form and was contacted quickly by Liv, and then Phill who started to explain all the pros and cons and options available to me. During installation, I was dealing with Eddie. Eddie is amazing - whilst he is working on your property you hardly know he is there, he just gets on with things and tidies up afterwards. He is also open and honest, with the patience of a saint. The installation was not without some minor issues - but Heatable quickly acknowledged the issues and found solutions - I was never left feeling ignored - and all emails answered promptly. I would recommend Heatable to anyone. I also recently had a boiler installed by... yes - you guessed it - so I am leaving another review for that too.

I had 22 REA solar panels with 10Kw battery storage installed by Heatable, and I can confidently say it was the best experience from start to finish. Heatable responsiveness and efficiency are truly unmatched—I've never dealt with a company that operates at such a high standard. Every member of their team was not only incredibly helpful but also genuinely kind and polite, making every interaction a pleasure. The installation was complex, and where other companies hesitated or outright refused, Heatable stepped up without hesitation, completing the job flawlessly. Even while the install is going on Ben from Heatable was making sure the installers have everything they need to complete the job. They handled every challenge with remarkable speed and professionalism. A massive thank you to the entire Heatable team who helped me, and a special thank you to David Simmonds​​​​ and Isobel Skelton​​​​, who truly have gone above and beyond to ensure everything was perfect and spending hours in answering my questions. I couldn't be more impressed and definitely recommended to anyone in the market for solar panels. The service you get and the aftercare is worth every penny. I’m glad I chose them over other companies.

I spent quite some time investigating solar panel solutions and spoke to 2 companies prior to contacting Heatable. They were in every way better and more professional than the other companies I dealt with. The pre-sales discussions were honest and helpful while not being pushy in any way and the installation team were excellent. Subsequent questions regarding the system were answered patiently and helpfully by the installation team. I am confident that I have a good system that will deliver good savings. I have no hesitation in recommending Heatable to any person looking to install solar panels.

Contacted Heatable and what an amazing company I happened on. I knew in an instant this was the company I wanted to deal with as I wished to change roof top PV array. Unfortunately I was advised to remain with my present PV as was given an unbiased review stating that I would be better off financially keeping things the same. I was a a little disappointed as I would have preferred having a new system, on the other hand I appreciated the unbiased help I was given.

I recently had the pleasure of working with Heatable and I am beyond impressed with their service. From the very beginning, Isobel Skelton was a tremendous help. I had a million questions about the heatable solution, and Isobel answered every single one of them patiently and thoroughly. She explained the full value of the solution in a clear, unbiased way, which gave me great confidence in my decision. When it came to the purchase and installation journey, Kurk was there every step of the way. He kept me posted throughout the entire installation process, ensuring I was informed and reassured. Kurk helped me navigate the payment process, making it easy for me to pay in full by card. He also organized additional work to support the integration of my Zappi EV charger, ensuring everything was seamless and stress-free. I chose Heatable for their high-performance products and was reassured by their strong customer reviews. Now, having been through the process, I can confirm that the panels are outperforming everyone I've spoken to (kW per panel) in my village. Their customer service is second to none. Heatable doesn't install the systems directly; they use trusted subcontractors. In my case, J Cook Ltd did the installation, led by Jack. Jack was a fountain of knowledge and super enthusiastic. He arrived when he said he would and delivered the work to a high standard. Overall, I would look no further than Heatable for solar solutions. Thank you, to the entire team!

Boiler had packed up completely and we had to find a replacement as soon as possible, came across the company Heatable advertised on social media. Never heard of them before but did some research on them and decided to get in touch, chose the boiler we wanted which was displayed with all the relevant information we needed and prices. We sent over pictures of where are current boiler was and a date was set. Engineer turned up and got on with the job in hand, cannot praise him enough regarding his workmanship and a lovely guy too. No mess was left and he made sure we were happy with the job before he left. I would not hesitate in using this company again and have recommended them already to family and friends, if and when they need a new boiler. A refreshing change to have workmen that know what they are doing and give you confidence that you made the right choice.

Absolutely brilliant from start to finish. Didn't have to lift a finger as Heatable customer service organised everything from sending the boiler quote, placing the order to installation. Guys who came to install were no hassle got on with the job. They were courteous and very knowledgeable. I would have still been without hot water and heat if I had not taken advice given to me by the customer services staff who were outstanding as they explained things very clearly on the phone and then followed it up by an email . Thank you very much for sorting me with a boiler, house is now very warm and cosy. Will definitely recommend Heatable to my friends and family.

Ordered new boiler, from a wide choice offered,on the Saturday and had the boiler installed on the following Wednesday.The fitter arrived promptly at 8.00am and carried out all the required work, quietly and efficiently.The installation was installed by midafternoon, the fitter took time to explain the operation of the boiler and also the Hive control system linked to my mobile phone.He was very patient explaining the variou functions and removed all rubbish and left the area clean and tidy.I would thoroughly recommend Heatable as an installer and in particular the fitter that installed the boiler.

I was slightly nervous in terms of using on line service unless without personal instructions However having read the previous reviews I did decide to use heatable.Very impressived both in terms the installation from Mr Manjit Singh (Sunny) but also the instructions prior by Heatable.As said I rarely use people without personal referral but in this case would recommend them without hesitation

Heatable make choosing and buying a new boiler so easy. First class workmanship. Excellent customer care.

This is the newest and best way to buy your new boiler, no reps visiting your home to give you over inflated quotes, just give Heatable the information they ask for online and receive an honest and fair price for your installation, and it’s a price that never changes no matter how much extra work may need done in order to complete the job, my price was less than half what British Gas quoted for the exact same work, I had an old back boiler removed from my living room and a brand new Worcester Bosch A rated boiler fitted in my kitchen cupboard, it was a lot of work for a great price and I couldn’t be happier with the result, one of the best decisions I’ve ever made to use Heatable.

Approaching Christmas with a 15 year old boiler constantly losing pressure and steaming like a power station, I decided to get a new boiler. My usual heating man couldn't help me until the New Year but he confirmed that the Heatable price was very good. I chose the first available date and received an e mail the day before advising me that the engineer would be there the next day at 8:00 am. He arrived on time, the new boiler arrived shortly after and he was finished and all cleaned away by mid afternoon. I had not appreciated that this involved quite a few changes to the system to meet new regulations. Thanks to Heatable I have a nice feeling of satisfaction that I did the right thing at the right time.

The Engineer arrived on time and they handled the work professionally. Also made arrangements of using the Loft boards on the extension roof. This helped us avoiding the hassle and cost of acquiring a scaffolding for the Flue fitting on the roof. Have been using the Viessmann Combi boiler now for about close to 3 months without any issue. Would recommend Heatable to any prospective customers as we received the best service and price from them.

Got my boiler changed through Heatable last Tuesday having placed the order on the previous Saturday. Who knew you could get it done so quick!!! They arrange everything from start to finish. The quote was so reasonable my husband told me to book it in straight away. Placed the order and all systems go. Uploaded the photos. I was quickly allocated Luke as my engineer. He promptly arrived on time and carried out removal of my old boiler and installation of the new one. My husband is fussy about neatness with pipes etc and he says he can't fault his work. He was thoroughly professional and I would have him back any time to do work for us. I thoroughly recommend Heatable so if you are looking at my review don't hesitate they were faultless. Special shout to Gabriella who talked me through everything and put my mind at rest and also to Isobel who I spoke to just after I placed the order. I wish everything was this easy.

As a long standing Which member (age 82) I appreciate how useful this service is for people making expensive decisions. I hope our experience provides reassurance. For us Heatable came up trumps and we made a good choice! Ours was not the most straightforward job as the pipework was from different times and the system not designed to current layouts. It involved a lot more than an easy boiler change. The engineer's expertise and experience of systems really counted. All in all two days as planned for the installation of a top rated boiler and replacement of some radiators. There was a later visit arranged to replace some additional radiators. Heatable is Cheshire based as coincidentally we are but has a much bigger national coverage. The excellent engineer who did the work travelled 55 miles from Yorkshire along motorways at difficult times. Everything has been completely trouble free since installation. We found Heatable headquarters staff helpful, easy to reach and messages were exchanged quickly.

I had a great experience with Heatable installing my new boiler from start to finish. They were helpful and professional throughout the whole process and I would highly recommend their service. There was a tiny leak from one of the plastic joints after installation that was quickly fixed and I have been more than happy with my boiler since then. This is an honest review.

I cannot fault the service I received . The new boiler was installed within two days of my initial enquiry. The price was most competitive. The workmen were efficient, courteous and left no mess whatsoever.

Amazing! The best choice I could've made to use heatable. Fantastic price and great, helpful and knowledgeable staff on the other end of the phone whenever I had any questions. Ben (the engineer) was amazing. Went above and beyond with everything during the installation.He was also great and professional when dealing with the tenants at the property. Big big thanks to everyone at Heatable! 👍👍

Richard arrived on time and was very… Richard arrived on time and was very professional and polite, he used floor protection and cleaned up what little mess he made, I would highly recommend him and Heatable if you what a truly top rated company and the people they use ***** cannot fault them and the service in any way Date of experience: January 09, 2024

Excellent service and quick turnaround with a decent price for the job. I would definitely recommend this company to anyone

The engineer arrived early enough to get a good start on the install. She was very friendly and helpful. The install went well, though I did notice a minor issue a few days later. I logged it and the original installer got back in touch and talked me through it very easily. Great service!

Complex install of Gas boiler needing roof access but Heatable did an amaing job and got me a great deal with the boiler itself. No need to look for another provider.

From start to Finnish we were very impressed with everything .. and Duanne and his colleague where first class everything kept tidy and all rubbish removed wouldn’t hesitate to recommend to friends and family first class service. Many thanks

Installation took only 3 hours and the result was .... 1. They removed an old pipe and "forgot" to seal it. It took 3 visits for them to fix it ( they should have replaced the pipe but they only applied some silicone). Downstairs neighbour property damaged twice. 2. One month later we noticed a gas leak, they repaired it after saying 'it was only a small one'. 3. They removed all the plaster when removing the old boiler (answer after complaining - check our policy) 4. They broke the back of all my kitchen cabinets to set up the condensate pipe. They did not even ask or mention it while in the flat. 5. Over a year later, we found that this condensate pipe was leaking, we fix it 6. Over 2 year later, we found another condensate pipe leak ....We are still investigating if we need to replace the whole pipe.

I had previously reviewed what boiler would be best for my needs and property. I then got quotes for the best price on line and from local tradesmen. To my suprise Heatable had an extremely competitive price plus I could pick a date that was convenient for me. On the day of installation the guys came around 9 o'clock and was finished around 2 o'clock .Overall the experience was trouble free and really good value. I have now had the boiler for 6 months and still trouble free. I would highly recommend Heatable

Really top service - quality/speed/price. Would definitely recommend, indeed I have recommended to friends and colleagues

Needed a replacement boiler as my 13 boiler was leaking and I decided it was past its usefulness. I researched a more energy efficient boiler and decided the best was a Worcester Bosch. Once I had checked out the price I looked for someone to supply and fit. The most competitive were Heatable who also had some excellent reviews. I went online at 16:00 and looked for a fitting date and lo and behold it was 9:00 the following day! I booked and paid for it and true to their word turned up with the boiler. Magnaclean and in-line water softener and fitted it in a few hours. Total satisfaction and would not hesitate to recommend not just Heatable but the Worcester Bosch boiler.

Their sales team are incredibly friendly and helped through the whole process. The fitters showed up right on time and finished the install that day. Great service.

Having trusted Which's recommendation I arranged a new boiler installation from Heatable. Absolutely appalling initial installation. Scruffy, messy and significant damage caused by sub-contractors who couldn’t care less. Very slow to begin rectifying problems. Several revisits needed to resolve primary issues. From that point on, emails were ignored. The roof is now leaking from flu installation. Tried to give them the benefit of the doubt, but overall, very poor.

I didn't have a good experience with Heatable. - The engineer was late, and didn't communicate until after the agreed arrival window had passed - The engineer was messy and careless. They left mortar sprayed over the walls and ceiling; were going to leave holes in the external wall until I asked them to fill them; stood on parts of the boiler during installation; did not install the products I had ordered and paid for; installed the thermostat receiver in a place where it wouldn't have worked; let a stranger into my home while I was out for half an hour, and allowed them to wait in my living room until I got back (someone who was looking for a room to rent); and finally asked if they could sign the completion documents on my behalf because their phone had run out of battery. - To their credit, Heatable did agree to refund the products which hadn't been installed and sent another engineer to replace the damaged cover and 'audit' the installation. This engineer told me the boiler should work OK but it had been installed messily with poor soldering. - At no point in a 20-minute conversation did Heatable offer an apology, until I suggested it might be appropriate. Even then, the aftersales agent was quite stroppy when I described the experience as an example of poor service, bizarrely maintaining they had provided a good service. I was attracted to Heatable by the offer of spreading the cost over time. I now wish I had found a local engineer and paid up front.

After researching many boilers and getting various quotes I decided on Heatable to replace my old boiler. They were the most helpful, practical and friendly when I needed advice on which boiler to go for and they were not at all pushy. Their prices were competitive. The information and communication upfront was clear and simple. They put me in touch with the local engineer who was to fit the boiler. He was amazing! He turned up on time, worked all day in a heatwave in my attic, covered his shoes, laid down dust cloths, left the workspace tidy and clean and patiently went through the control system at the end of the day until we understood it. Heatable stayed in touch and have contacted me since to check I am happy. The Worcester Bosch 4000 boiler has a ten year guarantee with the manufacturer but Heatable have told me not to hesitate to contact them first if anything goes wrong or I need advice. From start to finish, I cannot recommend this company enough.

Easy buying process with heatable, the main plus points were the value and the ability to pay at 0% over 2 years. Paid on the Saturday, installation completed on the Tuesday. The installers arrived on time, were polite and explained everything that would happen. The work was completed in about 7 hours and everything was left clean and tidy. Great process from start to finish. Would definitely recommend Heatable.

From start to finish Heatable were great! They helped with my choice of boiler and the order process was very easy. Our boiler had broken and they came and fitted the new one the very next day, even though it was a Saturday. Jay and his workmate were very good. They were polite and friendly and explained everything they needed to do and worked virtually non-stop all day to get the job done. Once finished they cleaned up and left everything in order. They then made sure we understood how to operate the boiler before leaving. We have been singing their praises to family and friends and would not hesitate to recommend Heatable to anyone looking for a new boiler. Their service and great prices are second to none. We received a call from Heatable on the Monday morning to check if everything had gone okay and to let us know that they would be dealing with the gas safety registration and the 10-year warranty registration which would then be forwarded to us. They also said to ring them if we had any concerns. All in all, I don't think you could ask for any better service.

So I thought it all seemed too good to be true as the price was cheaper then anywhere else and they could install very quickly which made me nervous but turns out I had nothing to worry about! Service has been great throughout and really easy so takes all the stress away!

I had a 9 year old combi boiler that kept breaking down so rather than paying for it being repaired again I got 2 local quotes, both quotes seemed overpriced, so I had a look on the internet and found Heatable and asked for a quote, the reply came back promptly and I signed up and the date was agreed to install a new Worcester bosch Greenstar 4000 combi boiler. The engineer came on the day and it was all done without any fuss, there were no hidden extras and I got everything it said in the quote. I highly recommend this company.

We are in our mid seventies and our old gas back boiler was not broken but it was obsolete so we decided to look into having a combi boiler fitted. I found Heatable online and because I was so out of touch fired off a few questions and we received very helpful positive answers. Because of this I rang them and told them our situation, we live in a terraced house that does have a built out kitchen but of course, most of the space is taken up with units and cupboards, there is one space but I was worried our kitchen would look like an industrial unit. The guy at Heatable said we will put it in the airing cupboard, "it's in the middle of the house, no outside wall for the flue". No problem they said we will put the flue through the roof. I was amazed by this but carried on sending the photographs they requested and I received my fixed price quote which was inside my estimated budget, I was given a date and I paid the invoice. On installation day the engineer and an apprentice turned up on time did a quick recce and got stuck in. The job was completed the following day mid afternoon, the two guys were excellent they worked tidily, kept us informed of what they were up to and cleaned up after themselves. They removed the old back boiler and fire from the living room and the cistern from the airing cupboard to make way for the boiler. Because of our age, we were a little worried about such a major job, but Heatable and the engineer had everything under control. Can't praise them enough.