HeatGlow Heating and Plumbing

Have had boiler serviced with them for several years. They attended to fix a part on the boiler this week, quoted a price and fixed it the same day. Good service. However, when asked for an invoice detailing parts and labour cost, which we need for any potential insurance claim, they refused. Apparently, company policy just to put 'repair boiler and replace fan' and a grand total. Nothing else. As a result, it's not clear to us whether the 10% discount for being a "Heatshield" member has been included. Nor whether the free call out we should have been entitled to has been taken off the total either. First time I've ever come across a refusal to detail an invoice for parts and labour. Despite several emails politely requesting the above, still no joy. Shame as the company has always been very good. Strange not to show full transparency on costs, especially when they're plumbing work has been so good. We didn't dispute the bill, we just wanted a simple two item breakdown on an invoice. We are now unable to judge whether the service good value or not. Really disappointed. To be clear, I would recommend their work, but would strongly suggest others ask for a quote with a breakdown of costs in writing ahead of agreeing to any work, in order to judge if it is good value for money.

Our heating system (installed 37 years ago) had died. We looked on Which Trusted Traders website for a local company and HeatGlow were exemplary. The initial survey by Gareth showed what needed to be replaced (i.e. everything apart from the radiators and pipework which they were able to save with some TLC and a flush through). They turned up as promised and installed a new Worcester Bosch boiler, replaced the hot-water cylinder and installed a header tank plus the flush through in 4 days and charged exactly as per their quotation. All of their people were very polite, considerate and tidied up afterwards. Strongly recommended.

Returned from holiday on a Friday to find our 14-year-old gas boiler in its death throes. By Sunday it was no more! Contact via email that night and they managed to fit us in due to a cancelled appointment the next day. Very thorough in the diagnosis of the problem (broken valve). Part ordered and fitted 48 hours later. The boiler is back to full function and with a new PCB board and electrodes 2 years ago should run for a while yet. Hopefully! Very happy with the service and professionalism. No mess or damage to the surrounding kitchen, unlike the previous gas-fitter. I will be returning to them for my gas and plumbing needs.

Contacted the firm Monday afternoon. Jack arrived the following morning at agreed time. The issue was the pressure in the boiler which was erratic and various issues had to be ruled out. Also it’d been leaking water which Welsh Water weren’t too happy about. Jack was helpful in that score as well checking throughout the house for leaks and stabilising the boiler. This is a small but customer focussed company with a great ethos. Thank you folks.

I usually have my boiler serviced by the company who installed it (back in 2007). However, due to Covid, they were unavailable and so, I looked up Trusted Traders reviews. It was so easy to book an appointment online (which was within a few days) and received several communications with confirmation and updates as to the appointment. They arrived on time, were polite, took off their shoes ( wasn’t necessary, but noted and appreciated). I informed them of ongoing issues (losing pressure frequently and a little leak from bathroom towel radiator). No leak since and pressure issue is looking good. Thank you Heatglow - you’ve got it nailed in my view!!! It’s left me with conflicting feelings. I still trust the original company, but I am impressed and very happy with Heatglow’s service from beginning to end..... whilst I don’t have a ‘relationship’ with them (I know them/they know me type of thing), I am converted!!

I found HeatGlow on the Which trusted traders site. Booked a boiler service via their web site - it was very straightforward and I was able to book a time and date for the visit. The price was even less than what I had paid 3 years previously with another firm. From then on I received both emails and messages with my invoice and confirmation of date/time including the name of 5he engineer carrying out the work. Everything completed on time and certificate issued electronically. Every aspect of dealing with HeatGlow was excellent and I would certainly use and recommend to everyone.

Heatglow installed a new Worcester Bosch boiler, replaced two radiators and fitted a new electric shower in one day as promised. They gave me good advice when then visited to quote for the work and provided a competitive price. They were helpful, friendly and easy to deal with. I will definitely use them again.

Excellent service. I had 2 radiators changed. I bought my own radiators and valves and Heatglow had them changed. Very efficient, quick, left all clean and did a very good job. Really well done. Booking was easy via email and price competitive.

The guys responded to an urgent request promptly and scheduled in the work whilst agreeing to honour a much earlier quote. On the day, they worked professionally, demonstrating excellent social distancing disciplines. They communicated well throughout. Given that carpets and floorboards were lifted you would not have noticed if you hadn't seen it due to their commitment to putting everything back in its place and cleaning up after themselves. The new boiler was fitted with the minimum of fuss despite having to work around the challenges of an old house. We will certainly use their services again and have no hesitation in recommending them to others.

I have used Gareth and Tom for a number of years and have recommended them to numerous friends and Neighbours. They are very responsive, punctual and extremely polite. Their annual service is very thorough and much better than the very large national company we used to use. All work is explained and carried out as per explanation. They are very clean and tidy and one they leave the property you do not know they have been there. Am excellent example of a Local business serving the local community and with the added benefit of being Welsh speaking.

Wedi defnyddio Gareth a Tom ar sawl achlysur bellach a'r un ydi'r profiad bob tro; maent yn brydlon ac yn effeithiol ac yn cyfrathebu'n dda iawn. Wedi argymell gwasanaeth Heatglow i sawl un ac yn barod iawn i wneud hynny. Have used Gareth and Tom on a number of occasions and they're always punctual, effective and with great communication. Have recommended Heatglow to others without hesitation.

Tom and Gareth have carried out gas safety checks, servicing and repairs on my behalf and I can’t recommend them enough. Their service is seamless - from initial call, scheduling and pricing through to completion of works and invoicing. They’re responsive, efficient and totally reliable. Don’t look anywhere else! ⭐️ ⭐️ ⭐️ ⭐️⭐️

Over the last 3 years Gareth and Tom at Heatglow have installed my home combi boilers, underfloor heating and new radiators. On top of this scheduled work they have responded to call outs for frozen pipes etc. Not only is there service excellent, the quality of work has been outstanding. Additionally, they are very careful and respectful. It is not often that rooms are left tidier after a callout than they were before.

Mae Gareth a Tom yn gofalu amdanon ni ers blynyddoedd, popeth o service blynyddol y tân nwy i osod bwyler newydd yn ddiweddar ar ôl i'r hen un ddod i ddiwedd ei oes. Gallwch chi ddibynnu ar Heatglow i fod yn brydlon, egluro beth sy o'i le, sut i gywiro pethau a gwneud eu gwaith yn lân heb ffwdan. Gareth and Tom have been looking after our plumbing for years now, from annual gas fire services to replacing the boiler recently when the old one ran out of steam. You can rely on Heatglow to be prompt, explain what's what, how things need to be to fixed and then get the work done efficiently with no mess.

We have used HeatGlow multiple times and trust them with our annual service. They are complete professionals. They are reliable, they arrive when they say they will. High standard of work and they're tidy.

Both Gareth and Tom are excellent engineers. They have never let us down and their work is of the highest quality. Highly recommended.

New boiler and small radiator installed. So professional and reliable, unlike many tradespeople these days! I immediately felt comfortable having them in my home. Work was completed swiftly, on time and as per quote. The price was also competitive and good value. Gareth was approachable and offered lots of help and advice, beyond the work that he was carrying out. Aftercare was also excellent. I can not recommend this company highly enough! Do not hesitate to have them carry out work for you as they will exceed your expectations!

Gareth and Tom have serviced our boiler regularly since 2015. Always with efficient and friendly service with a smile. A call out on December 5 for heating failure needed a valve replacement in the boiler. Tom came at the end of a long working day. He had to drive miles across Cardiff during rush hour traffic for the part. Then all the way back , still during rush hour, to do the job, which was a long one, without complaint about either the distance, heavy traffic both ways or his late finish after completing the job. Highly, highly recommended and have recommended to friends who have used them for boilers and bathroom replacement and were equally delighted. So glad a friend recommended them to us. An added bonus that they are Welsh speakers!

We have been using Gareth & Tom for over 5 yrs since Gareth did all the plumbing work for our bathroom. He did an excellent job and since then, he or Tom, comes to service our gas fire and boiler annually. HeatGlow are our go-to guys and I have recommended them to friends who are also delighted, especially our Welsh speaking friends.

We have used HeatGlow with Gareth and the Team on numerous occasions. They are always punctual, helpful and very professional in all of the work they carry out. All work is quoted for to ensure that there are no hidden costs and always completed to a very high standard. They have completed various jobs including relocating radiators and pipework, servicing boiler, fixing a leak and plumbing in of appliances. We will certainly be using them in the future and would definitely recommend their work and customer service. Diolch.

Tenants at a rented property were left without hot water when an old boiler broke down. Heatglow replaced the boiler within days. They were professional, communicated the options well and once I decided on the best option got to work straight away. This was 18 months ago and we haven't had any issues with the new boiler.

We have used HeatGlow for several years. Initially they provided an excellent repair service for our existing boiler, and have since recommended and installed a new one for which they provide an annual service. A very reliable company who respond promptly to calls, and are prepared to work on the weekend.

Tom from Heatglow carries out an annual boiler service and checks out any other issues I have in my home. Always a quick response when booking the service and the work carried out when promised in a friendly manner. Strongly recommend.

Fantastic service from these guys. Quote was accurate and competitive and actually listened to what we wanted. Job was completed to a fantastic standard with no fuss or mess. We were only without heating for about 3 hours during the entire install! Would highly recommend HeatGlow and will certainly be using them myself again in the future!

Gareth was able to call the next working day to look at our problematic heating which another company had left unresolved. He identified two faults which he explained in clear terms and quoted a reasonable price for fixing. He had both the required parts with him and did all the work within two hours. I shall be using HeatGlow without hesitation for any future heating and plumbing work.

Hapus iawn gyda gwaith y cwmni yma. Responed quickly to a call about a leaking rad. Fitted new rads throughout (in one day!), they noticed that I had a leaking tank and fitted a new one within two days. Polite, helpful, reliable and efficient. No fuss, no mess! Highly recommended. Di ffwdan iawn, ac yn cynnig gwasanaeth Cymraeg! Byddaf yn eich argymell i ffrindiau. Diolch yn fawr iawn.

I have been using Heatglow for routine maintenance the central heating boiler for the past 4 years and recently for repair work. Gareth and his colleague are very pleasant and easy to deal with and the service they provide is faultless.

Very impressed with Gareth from HeatGlow. Punctual, polite, extremely knowledgeable and very helpful explanations and advice provided. All round excellent service. Would highly recommend.

From 30+ year old Baxi Bermuda boiler - to Worcester Bosch combi. All work completed within 2 days. All obsolete equipment removed. Clean, tidy and polite. Hoovered and left house as they found it. Excellent!

Can be relied on to turn up on time. Extremely happy with all work carried out by this company. Both physical application and admin are professionally and efficiently carried out. Cleaning up is second nature to them. Have no hesitation whatsoever in recommending them.