Heatsafe Heating Ltd

We had our old boiler, hot and cold water tanks removed and a combi boiler installed. Also replaced all radiators. Very professional, clean and tidy job done over the estimated time. Covid precautions and protection of flooring very good. We appreciated the extra care taken to move and put back a washing machine and freezer and floor covering. There were little extra touches to improve the appearance of things like adjusting the radiators to hide the old tears in our wallpaper! We were never left without running water. Graeme kept us well informed throughout and explained the system operation. Communication from Graeme was excellent and all documentation was produced very quickly and efficiently. We are very happy with the job and thank you, Graeme, Marc and Harry for making it a pleasant experience for us. We have no hesitation in recommending Heatsafe Heating to anyone. If you’re looking for great service - they are your team!

Quoted for work to replace a boiler and gas pipe. Date agreed and then backed out at the last minute leaving us to start again. Claimed the date had not been agreed but I had it in an email that it was. As such they cannot be considered a reliable option if you need a significant project completed.

Arrived at specified time and well organised so they could get started straight away. Obviously well aware of health and safety especially with current pandemic. Work was carried out to a very high standard and I now have a very efficient heating system in place. They were very friendly and nothing was too much bother for them. I would highly recommend this company for any work that you need doing.

My old boiler, which had been cutting out for about a week, finally stopped working completely on Sunday 28th February 2021. On Monday 1st March, after checking Which Trusted Traders, I telephoned Heatsafe and spoke to Graeme who was very helpful. He said that he would call at the house between 3:00 pm and 5:00 pm. He arrived at 3:30 pm. We discussed the problem and agreed that, in view of the age of the boiler, the best solution was to install a new one. Graeme said that this could be done on Wednesday 3rd March. He provided me with estimates in respect of two different boilers. As I knew that these compared favourably with online estimates, I accepted one of them. On Wednesday 3rd March, Graeme arrived, as agreed, shortly before 9:00 am and was joined shortly afterwards by his partner, Dougie. They both wore masks, as currently required. They started work immediately and were finished by 2:45 pm. I was impressed by their tidiness and cleanliness. They laid dust sheets down before starting work, put everything they had to move back in position and cleaned up with disinfectant spray. They were always polite and helpful, the work was carried out at the agreed time and the bill was exactly as estimated. I would recommend them.