Heelas Heating & Renewables

We had really good service from Heelas: thorough, considerate and efficient at all stages of the process, from quoting to completion, so I wouldn't hesitate to recommend them. We asked Heelas to supply and fit a Worcester Bosch combi boiler and new thermostat to replace our current elderly boiler. The quote was very thorough and set out a couple of different options and explained additional costs that might be incurred as the job progressed, so there would be no nasty shocks later (in the end, all went very smoothly and the worst case scenario didn't happen.) The work was done really efficiently and neatly, on budget and in the agreed time - it took around a day and a half and we were consulted about it as it went along (eg to check we were happy with the precise placement of the boiler in the space.) They went the extra mile to make good and tidy up - for example, it was necessary to replace some bricks where the old flue had been, and they managed to source bricks of the right colour and check we were happy with them. Everybody we had contact with at Heelas was pleasant, professional, punctual, helpful and considerate. I felt we were in very safe and expert hands, and I doubt you could find a better service.

The whole process was painless. Prompt communications, reliable service, competitive price, brilliant craftsmanship and clean fast work. Minor problem is the thermostat is not accurate.

Heelas fitted our new boiler in June this year, this was postponed from April due to Covid. We are very happy with the boiler and the installation was carried out efficiently and neatly. We have used Heelas over the years for various heating issues, including underfloor heating, their team are always punctual, polite and respectful of your home. I have no hesitation in recommending them.

We chose Heelas for a boiler replacement as they are local to us. The quote was competitive. The engineer (Richard) arrived on time and was very respectful of our newly refurbished wooden floors and laid covers for protection. Richard was keen to involve me at each stage and sought assurances for placing the boiler and new piping. A problem was found with the old expansion tank and a new one was sourced at additional cost. The electric for the old boiler was incompatible with the new boiler and Heelas arranged for an electrician to come that day to remedy the problem, also at additional cost. No issue with these additional requirements as this was explained in the quote. The work completed was to a very high standard and we are very pleased with the new boiler and would recommend Heelas based on our experience. The room was left clean and tidy. The following day Dan Heelas visited to inspect the work and to ensure we’re happy with everything. Our bill followed the next day with the additional work properly itemised.

Prompt with the initial survey and very competitive quotation and on time for the installation on the day. The gas engineers who came to fix it worked well throughout the day altering the necessary pipe work and installing a new boiler and left a very tidy job and fully functioning central heating at the end of the day . They were well aware of their responsibilities regarding social distancing in these difficult times but this did not hamper their work nor cause any other difficulties in the rest of the household nor compromise them explaining the important operations to me such as how to keep an eye on the boiler pressures and refill if necessary, and on the timer functions and operations. Overall, a fully professional approach by all and I would thoroughly recommend this firm to others.

The 13 year old boiler in our educational arts establishment terminally failed on Friday 24th January, a detailed quote for a new one and installation was issued swiftly and was within our budget for the quality of the boiler, it was fitted after the weekend over two days & completed on January 28th. Heelas Heating & Renewables supplied us with electric heaters and their engineers were sensitive to our requirements, working around staff & students allowing us to operate as usual and thus not lose any revenue through cancellation of classes. The boiler was neatly installed and the surrounding area left tidy, the work was completed for the amount quoted with no hidden extras, the engineer took the time to clearly explain the operation of the new boiler & thermostat.

Our old boiler failed in January and after a quote which arrived quickly it was deemed not cost effective to repair considering its age (15 yrs) and make. After a very quick response and excellent communications including a reasonably priced quote from Heelas Renewables, the new boiler was installed and up and running within a very short period of time. The company is very well run and the workmen very polite, knowledgeable and efficient people; taking care to communicate during the job and taking a lot of care to make as little mess as possible and to clean up afterwards. In my experience using them for about 20 years they are a very well run local company who I would happily recommend.

The engineers were polite, considerate and professional. Not the cheapest, but we have been very satisfied with the service, from quotation and discussing the various options to execution of the work.

We had a new HW cylinder installed in January 2019. On June 21st we found water on the floor of the airing cupboard and wetting the hall carpet. Contacted Heelas and Dan visited us first thing the following morning. They had a replacement in and fitted satisfactorily on June 25th, the delay being occasioned by the non-availability of the correct replacement cylinder. Their engineer was very professional and completed the work with minimum disruption to us within 2 and half hours. Heelas have done lots of work for us and we highly recommend them.

I can't recommend Heelas Heating & Renewables more highly. A few weeks ago my central heating and hot water system stopped working. I gave Heelas a call and Dan Heelas himself was at my door within the hour. He checked the system out and told me that there was blockage in the system and that as a result the boiler was tripping out preventing the system from working. He recommended power flushing - a prolonged and expensive process. This was carried out taking most of the day and finished with bleeding and balancing the individual radiator heat output. All the work was all carried out in a very professional manner. My heating system is now fully functional, back to the way I remember it.