Heelas Heating & Renewables

Dear Suzie and Dominic, I’m sorry you feel that Heelas Heating have over charged you for the reported 40 minutes I was on site, however, you have not been honest in your review of the service that I provided. I take any complaints very seriously and to get this review a year and a half after being on site, and after the invoice has been settled promptly by yourselves (without query), is a complete mystery to me? I feel it is unfair that we were not given the opportunity to discuss/resolve the perceived issue with our charges at the time. You were made aware of our charges for a solar service before I came out and I explained whilst on site, that due to the number of issues I had discovered with your system, I would not be able to carry out/complete the service work. I also explained to you that a charge for my time still applied, but as a gesture of good will, I would not charge for the full £250+vat for the quoted service work, and give you a reduced rate. I actually spent a total of 1.75 hours on site investigating the problems identified and working out what needed doing, to fix the solar system and bring the hot water cylinder install up to a proper/safe standard. I can also prove the time I spent on site, as we have trackers on all of our vans and can produce a tracking log/printout as evidence. I also spent further time in the office producing a detailed quote/specification. I Would like to give you the opportunity to remove/rethink your dishonest review of my company.