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Endorsed by Which?
Heelas Heating & Renewables
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Heelas Heating & Renewables, Bayworth Chapel, Brumcombe Lane,, Bayworth, Abingdon, Oxfordshire, OX13 6QU View on map
Opening Hours
Today - 07:30–16:30
- Monday 07:30–16:30
- Tuesday 07:30–16:30
- Wednesday 07:30–16:30
- Thursday 07:30–16:30
- Friday 07:30–16:30
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Heelas Heating and Renewables is an Oxfordshire plumbing and heating company with environmental awareness and a commitment to providing consistent care to our customers, to our staff and to the environment.
We cover a wide range of areas throughout Oxfordshire, covering a 30 mile radius crossing into Berkshire, Buckinghamshire and Wiltshire. To name a few, here are some places we have carried out work in:
Abingdon, Didcot, Wallingford, Wantage, Newbury, Oxford, Bicester, Witney, Thame, Aylesbury, Chipping Norton, Faringdon, Watlington, Henley.
Heelas Heating and Renewables is a company which prides itself on expertise, awareness and commitment, with an exceptional regard for customer care and for the environment. These qualities are reflected in each of our highly qualified, highly skilled team members.
What we do
Plumbers
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Boiler, central heating and gas engineers
- Boiler servicing
- Boiler repair
- Underfloor heating
- Radiators and central heating
Bathroom fitters
- Bathroom refurbishment
- Accessible bathrooms and showers
Renewable energy
- Air source heat pumps
- Ground source heat pumps
- Solar water heating
Air conditioning contractors
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
76 reviews
Recommended
Recommended
by 96% of customers
Sort by
Excellent, professional and friendly service
Customer Service
Quality
Value
Chris - and all the team at Heelas - were an absolute pleasure to deal with when we replaced our boiler. Quick, efficient, neat and friendly from beginning to end. I'd be completely confident in recommending them to anyone. Thank you - you were great!
Customer in Oxfordshire
, work completed
Recommended
Consistently outstanding.
Customer Service
Quality
Value
The quick review is that the quality and trust is extremely high and though the price is not the cheapest I won’t use anyone else. I first used Heelas to replace a dead boiler. What stood out was that boiler their recommendation was considered and highly appropriate to my needs. Others were quoting boilers that were overkill and not warning me of the gas usage implication of that. Their solution has absolutely been the right one with not a single down day 2.5 years. We did have some installation teething problems but they got sorted with no fuss. The way they handled it made me feel values as a customer despite that I was querying cosmetic elements of the installation (I can be fussy). I have since used them to service family boilers and rental boilers. Always efficient and friendly. Most recently they have resolved issues on 2 boilers (not installed by them) that had been causing me much frustration. One was as part of a normal service and was spotted by the engineer without me even prompting them. And the other was a recommendation of an electrician that they used on boilers who solved a problem that another electrician, and even Worcester Bosch couldn’t find on 2 visits. Can’t tell you how much I appreciated that as it helped my elderly father when he had no hot water or heating. Working with many tradespeople, these are amongst the best I have used in 20 years.
Customer in Oxfordshire
, work completed
Recommended
Reliable and very professional
Customer Service
Quality
Value
Two of Heelas' team fitted a new boiler and upgraded the radiator valves. The whole job was professionally carried out, from the initial inspection through to completing the task. We are very pleased with the result.
Customer in Oxfordshire
, work completed
Recommended
New Boiler Installation, good work.
Customer Service
Quality
Value
Our 33 year-old oil boiler died, so we needed a speedy replacement. We got 2 estimates, and accepted Dan's (although it was higher) because it specified work to be carried out precisely ( including removing old flue through roof); included VAT; and we use Heelas regularly to service our solar (hot water)panels. Communication with Nicola, in the office, and Dan, on site, was good. The work was carried out over 4 days, as Dan had suggested in his quote, by Chris, with occasional visits from others. Chris commissioned the boiler, and showed us how to operate the Controllers, before leaving. We have not needed to run the boiler yet, but Chris reassured us we could ring them for further instructions, if we forget before it turns cold. Good job.
Customer in Oxfordshire
, work completed
Recommended
Unprofessional
Customer Service
Quality
Value
We had a problem with our oil boiler. This was rescheduled at short notice. Then there were 3 visits with no warning about a potential tripling of cost. Unnecessary parts were changed, then taken away as I protested that they did not make any difference but still charged for them. I had to stay at home for 3 days, waiting around. Whoever they sent spent more time on the phone in the garden (our village has poor mobile signal) than doing any actual work inside. I would not recommend them to anyone.
Customer in Oxfordshire
, work completed
Quick turn-around on a new boiler installation. Neat work.
Customer Service
Quality
Value
We've known Dan for years. Heelas maintain our boiler and also our solar hot water system. They were the obvious choice for a new boiler installation, and did a great job.
Customer in Oxfordshire
, work completed
Recommended
Super efficient
Customer Service
Quality
Value
We needed a new boiler and they completed the work on time with great efficiency. I could not recommend higher, really nice people, on time, on budget and cleaned up everything afterwards
Customer in Oxfordshire
, work completed
Recommended
New Bosch Boiler
Customer Service
Quality
Value
We decided to replace our old boiler before the net-zero omnishambles takes hold and, as Heelas had been servicing our existing heating system for 14 years, we asked for a quote. Dan Heelas himself did the survey and made the recommendations. The price was acceptable and included a Bosch condensing boiler, new pump, magnetic junk collector and wireless hall thermostat. Fitting, rewiring, etc took two days most of which was spent trying to get the old flue out of an eighteen-inch thick solid stone wall. As it is summer the central heating has not really kicked in yet but the hot water heats up in just a couple of minutes after morning showers although that is backed up by solar hot water roof panels. The work was professionally carried out by the guys, tidily, cleaning up each day and leaving everything spick and span. I cannot highly enough recommend Heelas Heating and Renewables. A real no-brainer if you are considering a replacement heating system.
Customer in Oxfordshire
, work completed
Recommended
Fitting new boiler
Customer Service
Quality
Value
We were very happy with the professional and cheerful service we received from Dan Heelas and team. The plumbing and wiring was complicated as we have a zoned heating system but both the updated additional plumbing and the complex re-wiring were undertaken with good humour and a professional approach to detail. The team turned up exactly on times agreed in advance and were amenable to blocked times when engineers in the house would have caused us a problem. New outside brickwork (where a large opening from an old boiler needed to be reduced in size) was carefully matched with the existing house wire-cut London brick. I would unreservedly recommend the Heelas team.
Customer in Oxfordshire
, work completed
Recommended
Efficient, friendly and high quality
Customer Service
Quality
Value
We can thoroughly recommend Dan Heelas and his team. We needed to have a water softener installed, and approached Dan as he was so highly rated as a Which? Trusted Trader. We have not been disappointed! From the word go, communication has been excellent and Dan himself visited us first to find out exactly what we wanted/needed. He is obviously an expert at what he does, but explained everything very clearly so that we were absolutely sure about every aspect of the process. This continued subsequently when his colleague Richard came to carry out the installation; he was extremely informative, courteous and easy to have around. The whole experience was enhanced by communications with Nicola, who is also extremely pleasant and efficient, and was very helpful when we needed to change the date of an appointment - what a dream team!
Customer in Oxfordshire
, work completed
Recommended
Replacement of boiler
Customer Service
Quality
Value
Dan's team did a great job in replacing my old Worcester Bosch boiler with a new one. The disruption to my home was minimal, and the work was done within the time that had been proposed, which required a later stay on site than might have been expected when the job was agreed. Richard and Tom were unfailingly courteous. Heelas Heating has looked after my heating and hot water system since it was installed in 2010. Their response to emergency call outs over the years has always been prompt. I have no hesitation in recommending Heelas Heating.
Customer in West Berkshire
, work completed
Recommended
Company made of people you can trust and always available to help
Customer Service
Quality
Value
From first contact to closure of the work, they have always been precise, polite and professional. Quick quote all included with no surprises. The work was clean and precise, adapting where needed to the situation in an excellent way. The installers were extremely friendly and nice. Obviously competent and flexible. The result was fantastic and had minimum impact to the house and environment and then they took care of all documentation and warranties. They reassured me about the yearly service. So far so good: actually very very good! Thanks
Customer in Oxfordshire
, work completed
Recommended
Requested a diagnosis but they fixed the issue on the spot
Customer Service
Quality
Value
My Worcester combi oil boiler was constantly losing pressure following the recommendation of a neighbour I called Heelas who came out within a day or so to take a look and diagnose the issue, thankfully after ten to fifteen minutes of investigative work, they were able to fix the issue on the spot and the boiler has been working perfectly ever since (his visit was now one month ago). Very knowledgeable and very pleased with the service.
Customer in Oxfordshire
, work completed
Recommended
Boiler Replacement
Customer Service
Quality
Value
Heelas came to replace The Boiler. They dismantled and disposed of the existing boiler, cleanly and efficiently. They then installed, tested and delivered a working boiler. It was achieved to schedule and budget, we were delighted about this. Heelas stood out because of their efficiency, cleanliness and obvious knowledge. They kept us up to date of progress and even when there was a small hitch was able to reassure that everything would be fine, which it was. We would have no hesitation in recommending Heelas in the future. We are also delighted they will be servicing our boiler going forward! Well done to everybody involved.
Lesley in Oxfordshire
, work completed
Recommended
Boiler and Solar service
Customer Service
Quality
Value
Heelas Heating and Renewables have been looking after our boilers (house and pool) and our supplemental solar heating systems (house and pool) for a number of years. We have been very impressed by the friendly, efficient and thoughtful service provided by Heelas Heating in all areas. Latest work, that was largely completed today (9/12/21), was the upgrading of our house gas boiler and associated fittings and fitments.
Nigel in Oxfordshire
, work completed
Recommended
our 3rd worcester bosch boiler installation on our site
Customer Service
Quality
Value
Heelas have already installed 2 x Worcester bosch gas boilers here and visit annually to service them. This 3rd boiler has been to replace an ageing boiler in an extension. As in the past the work was completed professionally and on schedule. There were no issues and the excellent team were most courteous and kept me up to date on progress and always asked my preference on points of detail. I have no hesitation in recommending Dan Heelas' company.
Philip in Oxfordshire
, work completed
Recommended
Always there with support
Customer Service
Quality
Value
Heelas installed our boiler 9 yrs ago. Since that time we have had the best of service support from them. It may not always need a call-out. Sometimes a text or call will fix the issue, but Dan and his team have proved exceptionally helpful with even the most trivial or critical of issues. We tried moving to the manufacturer of our boiler for service but came straight back to Heelas within a few months because they have been reliable and professional at every turn. The alternative was not by any means. If you want a local professional who will take care of things for you and not let you down ….this is the company to go for.
Customer in Oxfordshire
, work completed
Recommended
Replacement boiler
Customer Service
Quality
Value
We chose this company because of the reviews here and recommendations by neighbours. We were very impressed by the professionalism of the initial assessment and also by the team that did the work. Everything was done on time and the team were careful, friendly and helped sort slight unexpected problems with no fuss. We would highly recommend them especially if you live locally.
Halcyon in Oxfordshire
, work completed
Recommended
Replacement boiler
Customer Service
Quality
Value
Dan Heelas was very helpful during the initial inquiry and provided a very comprehensive breakdown of the work to be done and the work program. Arrangements for the work were agreed at a mutually convenient time and we were happy with the time scal. Richard, the engineer did an excellent job despite some very difficult requirements. The existing system included a tank which we wanted to retain and this required sections of the existing pipework to be changed to allow a fully pumped system to be installed. We also wanted as much of the control gear installed in a cupboard as possible and this he was able to achieve. Richard was always careful to ensure as little disruption as possible and cleaned up each evening. We have been very pleased with the resulting installation and it seems to work as well as promised. Communication with the company has been excellent throughout and we would certainly recommend them.
Customer in Oxfordshire
, work completed
Recommended
Bosch heating and cooling unit
Customer Service
Quality
Value
Dan fitted a heating and cooling unit in a home office for us and we are really pleased with it. Works a treat and the whole process went smoothly, nothing was too much trouble and Dan was friendly, trustworthy and seemed very knowledgeable. Feel very reassured that if there are any issues them we can go back any time and get them sorted without issues - invaluable peace of mind, especially for heating! Thanks Dan and team.
Sophie in Oxfordshire
, work completed
Recommended
Speedy and super helpful
Customer Service
Quality
Value
I contacted Heelas in mid-January, having previously used them for our annual boiler service. As always they were prompt in getting back to me and arranging a time to look at our faulty boiler. When it transpired we needed to have a new boiler installed, they were great in getting this arranged for us as soon as possible. We literally had the boiler installed the next day. They came in early in the morning, were very respectful of our social distancing wishes, worked tirelessly and had our boiler installed the same day. To be honest I can't fault them and would thoroughly recommend them to anyone who would like to hire a reliable and competent company. Their admin team is lovely too and always super helpful. I wouldn't go anywhere else for our boiler or any other problems. Thank you so much, Dan and the team!
Customer in Oxfordshire
, work completed
Recommended
New gas boiler, hot water tank and fittings
Customer Service
Quality
Value
Heelas Renewables did an excellent job for us. Dan Heelas visited us to carry out a survey of our heating and offered solutions. Communication throughout was excellent and a quote with suggested extras followed very soon. They carried out the work a short while later. The engineer, Richard, who completed the job was fantastic. He was very friendly, cooperative and thoughtful and spent a lot of time explaining what he was doing and making sure we were happy with everything. He was very well organised and tidy. The electricians who attended to complete that side of the job were great too. Altogether a thoroughly satisfactory experience and we are delighted with the outcome.
Customer in Oxfordshire
, work completed
Recommended
Great work, great team
Customer Service
Quality
Value
We were having problems with leaky whirlpool bath fittings, and a number of other minor plumbing woes. I tried a self fix and failed, and had problems with the stop cock (nightmare!). Dan came out promptly, fixed the immediate stuff, and assessed the other items. Then as a follow up his colleague Richard came, was already well briefed, and fixed the remainder, and serviced the boiler by request too. Great service, great communicators, highly recommend!
Jon in Oxfordshire
, work completed
Recommended
Boiler Replacement
Customer Service
Quality
Value
Our 20+ year old boiler started to really play up in early Jan and despite a maintenance contract with British Gas they were unable to fix it or suggest next steps after a lengthy engineer visit so we contacted Heelas as well as other companies. Heelas were very prompt to respond, surveyed the problem boiler and pipework and made recommendations, and crucially were able to fit us in quickly. The engineers were excellent, clean, tidy, and professional, keeping us informed of what they were doing as well as discussing issues they encountered along the way. Work was completed ahead of schedule and we now have a fully functioning boiler and system for the first time in a long while. We will definitely call on their services for future plans and highly recommend them. Thoroughly professional organisation.
Customer in Oxfordshire
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
We contracted Heelas after moving into our home with a very old heating system which was not performing well. We had already chosen to replace the full system rather than repair (the system was 26 years old and showed signs of neglect). From the initial contact right through to the job completion, we were very happy with Heelas. The workmen were always on time, very clean and kept us informed at every step of the job, including when there was an unexpected curveball with a shower. There was a slight issue with the quote, however, it was rectified prior to job start in a fair and equitable manner. All snags were corrected before the end of each day (albeit there were only 2 minor ones!), and we also had a telephone follow up from Dan Heelas himself to check on satisfaction. Heelas are not the cheapest out there, but we are happy that we did get value for money and the satisfaction of a job very well done!
Customer in Oxfordshire
, work completed
Recommended
Underfloor heating service and fault diagnosis
Customer Service
Quality
Value
The underfloor heating needed servicing and the hot water circuit to towel radiators need more control. Dan identified the problematic issues quickly and suggested a suitable remedy. Richard attended the property to carry out the work. He was very thorough and efficient, and highly competent. All work was completed in a timely way and the team were very professional.
Customer in Oxfordshire
, work completed
Recommended
Professional, expert, thorough job done on time to budget by helpful team
Customer Service
Quality
Value
We are delighted with the boiler replacement and installation of a new radiator that Heelas completed for us. They were very thorough in their initial visit to ensure they really understood everything that needed doing. They were not the cheapest quote, but we had complete confidence that there would be no nasty surprises. They spotted several compliance issues that other companies did not mention, made clear what was optional but advisable as improvements, and they also explained why some expensive procedures and products other companies had suggested were not necessary or even desirable. So we feel confident that the final price paid was probably as good or better than what we would have ended up paying for apparently cheaper companies. As our old boiler had completely failed, Heelas slotted the work in very quickly. The engineer on site was very professional, helpful, tidy and clean, and he took the time to explain how everything worked and make sure the system was running well and to our satisfaction before leaving. I would recommend Heelas without hesitation and will certainly go back to them for any further heating or plumbing work we need.
Customer in Oxfordshire
, work completed
Recommended
Helpful, professional company
Customer Service
Quality
Value
Heelas Heating and Renewables is a company from whom I have had good service over the last few years. I have had a new boiler fitted (Worcester Bosch) which they service regularly, a water softener and most recently a Bosch air conditioning unit. This was completed before the last mini heatwave so I was able to benefit from a lovely cool room. I have always found the team helpful, courteous and respectful of my property. They respond promptly whenever I have any queries and would have no hesitation in recommending Heelas.
Customer in Oxfordshire
, work completed
Recommended
Great job done on replacement boiler
Customer Service
Quality
Value
We had really good service from Heelas: thorough, considerate and efficient at all stages of the process, from quoting to completion, so I wouldn't hesitate to recommend them. We asked Heelas to supply and fit a Worcester Bosch combi boiler and new thermostat to replace our current elderly boiler. The quote was very thorough and set out a couple of different options and explained additional costs that might be incurred as the job progressed, so there would be no nasty shocks later (in the end, all went very smoothly and the worst case scenario didn't happen.) The work was done really efficiently and neatly, on budget and in the agreed time - it took around a day and a half and we were consulted about it as it went along (eg to check we were happy with the precise placement of the boiler in the space.) They went the extra mile to make good and tidy up - for example, it was necessary to replace some bricks where the old flue had been, and they managed to source bricks of the right colour and check we were happy with them. Everybody we had contact with at Heelas was pleasant, professional, punctual, helpful and considerate. I felt we were in very safe and expert hands, and I doubt you could find a better service.
Customer in Oxfordshire
, work completed
Recommended
Brilliant pipework - a work of art
Customer Service
Quality
Value
The whole process was painless. Prompt communications, reliable service, competitive price, brilliant craftsmanship and clean fast work. Minor problem is the thermostat is not accurate.
Customer in Oxfordshire
, work completed
Recommended
New boiler fitted June 2020
Customer Service
Quality
Value
Heelas fitted our new boiler in June this year, this was postponed from April due to Covid. We are very happy with the boiler and the installation was carried out efficiently and neatly. We have used Heelas over the years for various heating issues, including underfloor heating, their team are always punctual, polite and respectful of your home. I have no hesitation in recommending them.
Customer in Oxfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We chose Heelas for a boiler replacement as they are local to us. The quote was competitive. The engineer (Richard) arrived on time and was very respectful of our newly refurbished wooden floors and laid covers for protection. Richard was keen to involve me at each stage and sought assurances for placing the boiler and new piping. A problem was found with the old expansion tank and a new one was sourced at additional cost. The electric for the old boiler was incompatible with the new boiler and Heelas arranged for an electrician to come that day to remedy the problem, also at additional cost. No issue with these additional requirements as this was explained in the quote. The work completed was to a very high standard and we are very pleased with the new boiler and would recommend Heelas based on our experience. The room was left clean and tidy. The following day Dan Heelas visited to inspect the work and to ensure we’re happy with everything. Our bill followed the next day with the additional work properly itemised.
Customer in Oxfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Prompt with the initial survey and very competitive quotation and on time for the installation on the day. The gas engineers who came to fix it worked well throughout the day altering the necessary pipe work and installing a new boiler and left a very tidy job and fully functioning central heating at the end of the day . They were well aware of their responsibilities regarding social distancing in these difficult times but this did not hamper their work nor cause any other difficulties in the rest of the household nor compromise them explaining the important operations to me such as how to keep an eye on the boiler pressures and refill if necessary, and on the timer functions and operations. Overall, a fully professional approach by all and I would thoroughly recommend this firm to others.
Customer in Oxfordshire
, work completed
Recommended
Speedy response & installation of new boiler
Customer Service
Quality
Value
The 13 year old boiler in our educational arts establishment terminally failed on Friday 24th January, a detailed quote for a new one and installation was issued swiftly and was within our budget for the quality of the boiler, it was fitted after the weekend over two days & completed on January 28th. Heelas Heating & Renewables supplied us with electric heaters and their engineers were sensitive to our requirements, working around staff & students allowing us to operate as usual and thus not lose any revenue through cancellation of classes. The boiler was neatly installed and the surrounding area left tidy, the work was completed for the amount quoted with no hidden extras, the engineer took the time to clearly explain the operation of the new boiler & thermostat.
Customer in Oxfordshire
, work completed
Recommended
New boiler installed with very short notice
Customer Service
Quality
Value
Our old boiler failed in January and after a quote which arrived quickly it was deemed not cost effective to repair considering its age (15 yrs) and make. After a very quick response and excellent communications including a reasonably priced quote from Heelas Renewables, the new boiler was installed and up and running within a very short period of time. The company is very well run and the workmen very polite, knowledgeable and efficient people; taking care to communicate during the job and taking a lot of care to make as little mess as possible and to clean up afterwards. In my experience using them for about 20 years they are a very well run local company who I would happily recommend.
Customer in Oxfordshire
, work completed
Recommended
Boiler replacement
Customer Service
Quality
Value
The engineers were polite, considerate and professional. Not the cheapest, but we have been very satisfied with the service, from quotation and discussing the various options to execution of the work.
Customer in Oxfordshire
, work completed
Recommended
Great emergency response to water leak
Customer Service
Quality
Value
We had a new HW cylinder installed in January 2019. On June 21st we found water on the floor of the airing cupboard and wetting the hall carpet. Contacted Heelas and Dan visited us first thing the following morning. They had a replacement in and fitted satisfactorily on June 25th, the delay being occasioned by the non-availability of the correct replacement cylinder. Their engineer was very professional and completed the work with minimum disruption to us within 2 and half hours. Heelas have done lots of work for us and we highly recommend them.
Customer in Oxfordshire
, work completed
Recommended
Old Heating System Professionally Cleaned and Restored to Working Order
Customer Service
Quality
Value
I can't recommend Heelas Heating & Renewables more highly. A few weeks ago my central heating and hot water system stopped working. I gave Heelas a call and Dan Heelas himself was at my door within the hour. He checked the system out and told me that there was blockage in the system and that as a result the boiler was tripping out preventing the system from working. He recommended power flushing - a prolonged and expensive process. This was carried out taking most of the day and finished with bleeding and balancing the individual radiator heat output. All the work was all carried out in a very professional manner. My heating system is now fully functional, back to the way I remember it.
Customer in Oxfordshire
, work completed
Recommended
Very thorough and professional installation of new boiler
Customer Service
Quality
Value
We needed a new boiler in our garage to replace an old boiler in our utility room. Of the traders who came out to quote, Dan Heelas was the most through. He suggested replacing the central heating pump and two valves, all 20 years old and after some research, I accepted this as good advice and our whole system is now much quieter. The standard of work carried out was very good. It took slightly longer than expected due to a couple of complications but the quote price was honoured. Installer was very helpful and friendly. Unlike other installers, did not try and charge for a power flush as the chemical flush was adequate. No hesitation in recommending to others.
Customer in Oxfordshire
, work completed
Recommended
Boiler installation
Customer Service
Quality
Value
Excellent service from Dan and his team. Many installation options were discussed with great appreciation shown of what was right for us not just the most expensive “Rolls Royce” solution. The fitting team were courteous, tidy and helpful, explaining each step as the job progressed. Well done Heelas Heating.
Customer in Oxfordshire
, work completed
Recommended
New boiler fitted
Customer Service
Quality
Value
I would not hesitate to recommend Heelas Plumbing Services, the team were very professional, dedicated and considerate in their work ethics. They did an excellent job and I was impressed with all communication and explanations as to how the boiler was to be installed. Even checked that i was happy with areas in my kitchen that needed holes drilled to accommodate pipes etc. So there were no shock factors when i returned home. They were very efficient in cleaning up after themselves and everything was nice and tidy. In fact from the day I had the estimate done till the day the job was completed all correspondence was prompt and extremely satisfactory.
Customer in Oxfordshire
, work completed
Recommended
Boiler replacement
Customer Service
Quality
Value
Our boiler ceased working on a Sunday (one of the coldest nights of the year) and I emailed Heelas that day hoping it would be answered on the Monday. Dan from Heelas answered immediately, visited and organised a replacement on the Monday much to my amazement. The team worked hard on Monday installing a new modern boiler which involved fitting a new flue and conducing flow away and fitting some new valves and electrics. The work was complete on time but due to the age of one of the radiators it developed a leak (no fault of Heelas) and that needed replacing too. All the work was done efficiently with little fuss and the house left spick & span afterward. Could not have been done better.
Customer in Oxfordshire
, work completed
Recommended
Efficient and friendly service
Customer Service
Quality
Value
From the start Dan was very professional when doing the survey of our CH system prior to installing a new boiler. He recognized shortcomings in the original install that needed correcting and quoted (rightly) accordingly. It is fair to say Heelas wasn't the lowest quote I obtained but due to their professional manner I was happy to go with them, and how right my decision proved. The install went to plan, despite a very dirty CH system, and the Heelas team of engineers all proved to be thoughtful, friendly and very obviously skilled in their trade.
Customer in Oxfordshire
, work completed
Recommended
Friendly efficient service.
Customer Service
Quality
Value
We found Chris to be very thorough in his inspection of what needed to be done. We had a boiler replacement and two new radiators fitted this was done to a very high standard by friendly ( very dog friendly too! ) and proficient staff. They kept us informed of every phase of the work and explained fully any problems that might be encountered of which there were one or two which were resolved satisfactorily. Work was started and finished on time and budget as per the quote . The team all worked very well together , they were very tidy even to the point of clearing up outside. Overall we were really pleased with their high standard of work and we have already recommended this firm to others.
Customer in Oxfordshire
, work completed
Recommended
Oil Boiler Replacement
Customer Service
Quality
Value
Dan and his team completed the work to a very high standard. The care taken at the quotation stage and the detailed information supplied, gave me confidence that the scope of the work was fully understood and also provided a solid basis upon which to compare quotes. Once we proceeded, Dan and his team carried the work out in a smooth and professional manner with very little disruption. The team were courteous, flexible and aimed to minimise any inconvenience to my wife & I as they worked in the house. The project was completed on time and the expected post- completion questions have been responded to very professionally. I would not hesitate in recommending Dan and his team.
Customer in Oxfordshire
, work completed
Recommended
Boiler fitted
Customer Service
Quality
Value
Quick and efficient fitting with great care taken of my house whilst work was in progress. Real care taken with the pipework, which is in a stairwell so visible at eye level, and also used metal fixings which improved the look.
Georgina G
, work completed
Recommended
High Quality Installation
Customer Service
Quality
Value
Our village hall boiler failed and I called Dan from Heelas Heating and Renewables for help. Dan arrived promptly and we discussed the options, it was decided to replace the boiler and associated parts, (flue exhaust, expansion tank etc.) Dan supplied a quotation within 24hrs which was accepted and the work was completed within a week. Dan surveyed the whole of the heating system after commissioning the boiler and carried out tweaks to balance the system and improve the efficiency of the radiators. A very friendly professional company.
Sunningwell Village Hall
, work completed
Recommended
Excellent.
Customer Service
Quality
Value
When our combi boiler broke leaving us with no heating or hot water, Dan managed to fit us in the next day. He came round first thing in the morning and diagnosed the broken circuit board. He came back at 11am having collected the part, and soon had the boiler up and running. All in all an excellent and friendly service.
David Smith
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
They arrived on time - very neat and tidy as little disruption as possible for a new boiler installation. A few teething problems dealt with quickly and efficiently.
Aprille, Oxfordshire
, work completed
Recommended
Future-proofing our bungalow
Customer Service
Quality
Value
Heelas always do a great job. This was our biggest to date, shut down all under-floor pipework and re-plumb from the loft. A very skilled team of 3 carried out the work to plan within 5 days, as estimated. They planned the work so that we had as little disruption to water supplies as possible. The operatives were at all times: polite, efficient, tidy and good-humoured. We had dreaded this work, which had to be done, but Heelas made the experience as smooth as was possible.
Which? Trusted Traders Consumer
, work completed
Recommended
Solar hot water service
Customer Service
Quality
Value
Dan was very quick to respond to a message I left, went out of his way to fit our solar hot water service in at short notice and fix the problem. Extremely efficient. Very approachable. Couldn't recommend him more highly.
Katrin
, work completed
Recommended
Everything went perfect
Customer Service
Quality
Value
From survey visit to find "switch on", everything went perfectly. The workmen were very considerate to me, 97 and immobile. Their work in replacing a 19 yr. Old boiler and system was meticulous and challenging.
Martin, Oxfordshire
, work completed
Recommended
Prompt urgent leak repair
Customer Service
Quality
Value
Excellent service. Called about slow leak of toilet cistern at 07:30 and by 10:30 the problem was diagnosed and things were in hand to put it right. Good, tidy job done by Chris. Thanks
Martin Burton
, work completed
Recommended
Fitted new oil boiler
Customer Service
Quality
Value
Heelas heating offered good advice for replacing our old oil boiler and helped us to chose the best option for us. The new boiler was fitted within 3 weeks of our initial inquiry. The engineers were polite and tidy. The new boiler has been working for a year now without a problem and we have noticed a massive improvement in the hot water supply and also the oil consumption. We are very happy with the service Heelas heating provided and would definitely recommend them.
Vicky Broadley
, work completed
Recommended
Superb service
Customer Service
Quality
Value
We recently used Heelas Heating for a boiler replacement and were very happy with the results. The initial quote was professional, informative and we were advised we needed a less powerful thus less expensive boiler than we thought we needed. Unusual for a plumber to try and save you money!!! The installation engineers were polite and friendly and seemed to take great pride in their work. Also they were very tidy. They cleaned and hoovered at the end of each day. We would highly recommend Heelas and will be contacting them again when we look to refurbish our bathrooms.
Charlotte, Abingdon
, work completed
Recommended
Installing new boiler
Customer Service
Quality
Value
Very good preliminary advice . The two engineers who did the work were most efficient, polite and consulted us at each stage. And a good job clearing up at the end. Altogether a firm that gave us real confidence
David Bryer
, work completed
Recommended
Replaced existing old gas boilers
Customer Service
Quality
Value
We had our old boilers replaced with new Worcester-Bosch boilers. Because we have two boilers, Heelas fitted a low loss header which we we did not have previously and this makes the system much more efficient. They also connected the under floor heating correctly when previously it had not had its own separate pump. All in all a much improved system and we are very please with the work.
K Gell
, work completed
Recommended
Gas Boiler Replacement - Great Job Done
Customer Service
Quality
Value
Found company to be very professional and competitive in replacing existing gas boiler. Charlie and Luca carried out installation work very neatly and in a timely manner. They gave a lot of attention to detail, took pride in their work and ensured that the boiler was installed to our satisfaction. Dan and his team gave us a first class service from start to finish.
Peter D
, work completed
Recommended
Gas boiler replacement very good work
Customer Service
Quality
Value
Very professional job done from quotation to completion, would not hesitate to recommend and glad to have selected Heelas for replacing a 19 year old gas boiler with a new model.
James Piggot
, work completed
Recommended
Professional, competitive prices, friendly and trustworthy. Great job guys, Thx!
Customer Service
Quality
Value
Started using Heelas in Spring 2017 after a recommendation from a friend. What impressed me was the professional approach. I own my own home and manage a number of properties and had been let down by numerous 'plumbers' who were late if they turned up at all. Our family home was without hot water and heating. An engineer arrived (on time, a good start) and the problem was diagnosed. Within the hour all was back to normal. After this I had no hesitation in calling Dan to design a new heating system for a house refurb. He came up with solutions and a new system was installed, tested and working before tenants were placed. Recommended these guys to my brother who manages property across Oxfordshire.
Oxfordboysmx
, work completed
Recommended
Could not have asked for better
Customer Service
Quality
Value
We were severely let down by a well know national boiler supplier beginning with a W during the recent extreme weather. Our service contract with them was worthless as they would not take calls or respond to online logged requests. All that happened over the 30 or so times we tried to call, was hearing a recorded "we are too busy to add you to the queue". So cold and desperate and having used Heelas to install our boiler 6 yrs ago I contacted their out of hours email service at 6.15pm. 90 minutes later Dan rang me. He gave excellent / local knowledge advice which got us up and running. Not only that, he has been back in touch twice just to be sure we are OK and still warm. No pressure to come and visit and no payment. THAT IS GREAT SUPPORT AND SERVICE. At this point we still have had no contact from the national provider 3 days after logging the call. Guess who will be getting out service business going forward...
Julia Fahy
, work completed
Recommended
Poor value for money boiler service
Customer Service
Quality
Value
Not recommended. Very painful experience. Heelas H&R came to service our boiler and charged premium rate £192 for a 35 mins service (we timed it). The boiler did not work after that while it was working fine until then. Heelas H&R did not seem able to diagnose the problem and very quickly left us deal directly with Worcester customer service. 5 days without heating or hot water. Worcester very professionally fixed the issue for us. Heelas H&R did not even offer a refund or compensation for all the troubles. Waste of time and money. Typical "not-my-fault" attitude with "bad-luck", "we live in an imperfect world" excuses. If your boiler is a Worcester-Bosch it is best service it with them directly. They offer more affordable prices and they have the expertise of their product (know what to look for), the spare parts and spend the necessary time to diagnose and fix any issues (2h35 in our case).
Vincent Rouet
, work completed
New Bunded oil tank and Burner
Customer Service
Quality
Value
Excellent professional job as always, Dan plumbed in a new tiger loop for my new Bunded oil tank and installed a new Burner for my low bake oven, this was carried out in an efficient way with the least amount of disruption to my business,well done Dan and the Heelas Heating team.
Stuart Jackson
, work completed
Recommended
LPG boiler
Customer Service
Quality
Value
Chris from Heelas heating fitted a new boiler, kitchen hob and new gas bottle container complete with new pipework, regulator and hoses in our Park home at Radley. Excellent job, clean, tidy and finished on time.
Chris Gillick
, work completed
Recommended
Expensive and he makes no apologies for it!
Customer Service
Quality
Value
Moved home and the new house had a solar pv water system installed and the solar part wasn't switched on and there wasn't a manual. Dan charged us £240 for 40 minutes of his time including parking his van, to inform me that he could put a new system in and to not bother with the existing system. Since then we have had a new boiler fitted with someone else who didn't charge us to come and quote. My builder said he wished he could make that much money an hour! Heelas vans are nice and new though and Dan was clean and smart looking.
Customer in Oxfordshire
, work completed
Great job - thanks
Customer Service
Quality
Value
Heelas supplied and installed a new boiler + with split zone heating for us in the cold and busy run-up to Christmas. Pre-installation advice was expert. Work started on time, took a few days, the results are excellent. Everyone involved was impressive, polite, efficient and worked hard. Special thanks to Chris who was here throughout. We are happy customers and happy to recommend Dan and his team.
P Watson
, work completed
Recommended
Excellent Customer service - very quick to correct a mistake that they made
Customer Service
Quality
Value
Heelas replaced my elderly mothers shower with a power shower and seat but there was a problem with it. Mistakes do happen but they were very quick to respond and accepted full liability. They didn't charge anything to put it right, including replacing the seal around the shower - which was extra. Luca was charming and explained everything he was doing, to my mother. I would definitely use them again and will happily recommend them to anyone.
Lucy Campbell
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
After a poor experience with a plumber who said there was nothing wrong with my boiler and that the problem lay elsewhere, I was delighted to find Dan and Richard who could finally resolve my problem. A new boiler was installed and is working well. I found them efficient and the quality of work very good. It was great that they turned up when they said they would. I would highly recommend them. Claire, Oxford
Claire L
, work completed
Recommended
Very good job
Customer Service
Quality
Value
We had our old heating and hot water gravity fed system replaced to a pressurised system which included a new efficient oil boiler and a thermal store. Although a big job, the team have taken great care to avoid disruption. We appreciated their response to queries even out of hours, including their excellent explanation of the work and controls. We were pleased with the high quality of the work by Dan and his team and we are happy to recommend him. R. and L. Walker, Oxford
Lucie W
, work completed
Recommended
Great customer service and quality work
Customer Service
Quality
Value
I recommend Heelas completely. They recently completed some problem diagnosis and the installation of a new boiler and water softener in our home. Throughout the whole process the advice, responsiveness and customer service was excellent. Richard our installer went to great lengths to ensure that we were happy with the installation and decisions at all stages. He expended a lot of effort to ensure a neat quality job. If you have had problems with unreliable or unresponsive plumbers then I recommend you try Heelas - the difference is very refreshing!
Justin Fanstone
, work completed
Recommended
Five star service from Heelas
Customer Service
Quality
Value
My solar installation had stopped working only 18 months after another company had charged me £2500 for fixing it. Dan Heelas came and within two hours had identified the problem -the wrong kind of pressure valve had been installed- and had replaced it with the correct valve and got the system working. He and his apprentice were courteous and efficient. They were encouraging but realistic about what they could do and took great care to avoid any mess or nuisance. When they left I said they had definitely confirmed their 5-star rating.
Miller
, work completed
Recommended
The right firm for the job
Customer Service
Quality
Value
Heelas removed an old boiler and installed a replacement which had to go in a separate difficult place in the house requiring re-routing of pipes and cables. Because of the complexity of the job it took nearly a week to complete. The work was done with great skill and professionalism. Excellent contractor.
Richard Truscott
, work completed
Recommended
Brilliant
Customer Service
Quality
Value
I'm so happy with the work that was done/ Fantastic job and poeple
Natalie, Oxford
, work completed
Recommended
Fantastic
Customer Service
Quality
Value
He has done various jobs for me, always turns up when he says, clean, tidy and brilliant worker and so courteous!
Very Happy Customer
, work completed
Recommended
Fantastic
Customer Service
Quality
Value
He has done various jobs for me, always turns up when he says, clean, tidy and brilliant worker and sooo curtious.
Which? Trusted Traders Consumer
, work completed
Recommended
I highly recommend them
Customer Service
Quality
Value
Really nice workers, that do their job fast and effiently. Highly recommend them.
Mike, Oxford
, work completed
Recommended