Endorsed by Which?

Heron Carpentry Limited

4.9

117 Reviews

About

Qualified with Level 1 ,2 and 3 Advanced Craft SVQ's . I've got 20 + years of experience as a carpenter, kitchen and bathroom fitting.

I worked at many places around London over the last 14 years inc The Cabinet War Room and Whitehall carrying out Hi - spec carpentry works. I've now been trading as Heron Carpentry Ltd since 2011 building up my clientele , leaving them happy
with my standards of work.

Without a doubt the most important aspect for me is to leave the job satisfied that the customer is happy and wont finish until this is the case!

What we do

  • Carpenters

    • Joinery and carpentry
  • Kitchen fitters

    • Kitchen installation
  • Bathroom fitters

    • Bathroom refurbishment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
117 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Under stairs storage
Customer Service
Quality
Value
We found Gerry on the Which traders website and he and his small team have been great every step of the way from the design (both sides of the staircase required storage fitting), sticking to his original quote even when small aspects needed adjusting along the way, building the units to fit our not-so-straight walls and the final decorating (including keeping our dog paint-free!). We were so pleased with Gerry’s work we have since used him for skirting jobs and a fitted floor-to-ceiling wardrobe too. We would highly recommend Gerry and his team - not only is the work of the highest quality but they are lovely people to have around.
Ben Posted on 08/04/2020 , work completed 13/03/2020
A master craftsman
Customer Service
Quality
Value
Gerry advised me on the requirements of the job and was clear on his costs and any contingencies from the outset. At every stage he kept me up to date with progress and made sure that I was happy with any changes to specification. The task was not as straightforward as expected – the gap was not completely square/“true” (as is normal with any plastering finish). Gerry worked methodically and carefully to assemble and fit the heavy oak door frame and doors. During install he packed any gaps with wood fillers to ensure a high quality finish. Despite working out as a more complex job, he completed the task on schedule and left the room tidy on completion. We are very pleased with the result and the doors look fantastic! I would recommend him for any carpentry task.
Customer in Greater London Posted on 09/04/2019 , work completed 22/03/2019
Excellent work on kitchen refurbishment
Customer Service
Quality
Value
Gerry did excellent work for our major kitchen refurbishment. We wished to renovate our kitchen which has 35 year old tailor-made maple wood cupboards. This involved retaining and revarnishing many cupboards while replacing others. Gerry undertook the stripping out, fitting of new sinks and taps, new radiator, new cupboards and organised the wall tiling above the worktops. He did complex work very skilfully, reducing a wooden “peninsula” bar by a metre, repositioning a cupboard under it, and reusing “tongued and grooved” wooden endpieces to keep the look of the original kitchen. He organised his work efficiently around other tradesmen (decorators, flooring company, electrician). Gerry is very professional and communicative and always ready to offer helpful suggestions. This is the third time we have used Heron Carpentry and recommend them highly
Customer in Greater London Posted on 13/10/2023 , work completed 25/09/2023
Built in storage and TV units
Customer Service
Quality
Value
Gerry provided a very high quality, professional service throughout his time with us. He was commissioned to build a storage unit and shelves which span the length of our living room, as well as a fire place and chimney feature which house our TV. The job was technically challenging and required a fair amount of problem solving. Gerry successfully delivered both pieces of carpentry work to a very high standard and on time. He clearly understands cabinetry making extremely well. Gerry was easy to work with, he communicated well and co-ordinated the plasterer and decorator we needed himself. I would thoroughly recommend Gerry, and Heron Carpentry.
Customer in Greater London Posted on 14/11/2023 , work completed 13/11/2023
Bespoke serving counter
Customer Service
Quality
Value
We used Gerry after he fitted an amazing kitchen and bathroom for our son. We needed a bespoke serving counter for our new coffee shop and Gerry did an amazing job for us, the quality of the work and materials used was first class. Would highly recommend him.
Customer in East Sussex Posted on 29/07/2025 , work completed 22/07/2025
Bathroom Refit
Customer Service
Quality
Value
Heron Carpentry stripped out our existing bathroom and refitted. The work was completed to schedule and any budget increases were discussed with us and agreed prior to action. Gerry from Heron Carpentry was very polite and personable and always answered calls and questions promptly regarding the job. He worked with us to ensure we were delighted with the outcome of the refitting. The bathroom although small was finished to a high standard of workmanship. He provided a few extras to complement the standard of finish for a stylish and modern bathroom. Heron Carpentry is highly recommended.
Customer in Greater London Posted on 23/11/2025 , work completed 22/11/2025
High quality job
Customer Service
Quality
Value
Gerry built some understairs storage for us - he did a great job, worked very quickly and tidied away at the end of the day which was much appreciated. He was also super flexible when I had to change the date at short notice due to a water leak. Highly recommended and will be using him again in the future.
Customer in Greater London Posted on 03/12/2025 , work completed 28/11/2025
Kitchen and Loft Conversion
Customer Service
Quality
Value
Heron Carpentry work to a high standard at a fair price. Work completed to time scale provided with a professional finish, reliable, trustworthy, would definitely recommend. We are very pleased with the end results.
Faye, Kent Posted on 25/08/2017 , work completed 25/08/2017
Kitchen re-fit
Customer Service
Quality
Value
We used Heron to replace an integrated fridge and freezer with cupboard space, and construct some additional cupboard space and shelving around a new American style fridge freezer. Work was quoted a 3 months ahead, and was started and completed on expected dates within £100 of quoted price (there was small adjustment to materials cost). Very professional and courteous service throughout, and we're very pleased with the result! Have already recommended to a neighbour needing some similar work done.
Dominic in Greater London Posted on 16/07/2021 , work completed 14/07/2021
Professional and reliable
Customer Service
Quality
Value
Gerry Heron delivered exactly what he said he would. I gave him some photographs of what I wanted built, he replicated the units and finished the job promptly with no fuss. Honest and I think showed a genuine interest in the finished product.
Karen, Kent Posted on 06/10/2014 , work completed 06/10/2014
Professional job, quickly done
Customer Service
Quality
Value
Professional, efficient, polite. Second time we've used them and would do so again.
Matthew, Kent Posted on 28/07/2016 , work completed 28/07/2016
Honest and reliable
Customer Service
Quality
Value
Gerry fitted our Howdens kitchen for us and did a fantastic job. His work was all of a high standard and he is very trustworthy. Gerry was really flexible in his working hours, staying quite late one evening to ensure that we had running water in the kitchen over the weekend. We are so pleased with the work and would definitely use him again. We would highly recommend Gerry.
Customer in Greater London Posted on 19/01/2019 , work completed 21/11/2018
Easy communication, trustworthy and good work
Customer Service
Quality
Value
We had Gerry and Dan build a coat cupboard and storage dining bench in our newly refurbished house. Gerry also hung several reclaimed doors for us. We are very happy with the work. Gerry and Dan were respectful of our home, including that we had to work while they were there, and most importantly, they always shut the door so the dogs didn't run out! Gerry worked with us on the design of the pieces being built eg the shape of the shelves and adding ventilation to the bench to allow airflow for electrical equipment being kept in it. He was always accommodating of our bespoke requirements. This was especially true with the reclaimed doors, which threw some curve balls given they weren't pristine and Gerry adapted the doorframes to make it work. Wouldn't hesitate to recommend.
Customer in Greater London Posted on 20/09/2020 , work completed 24/08/2020
Top rated carpenter
Customer Service
Quality
Value
Gerry was a pleasure to work with. We needed a bespoke cupboard fitted to hide our boiler and he came over to assess what we wanted and gave great advice. He was communicative, helpful, efficient and produced great work. I wouldn't hesitate to book him again for another carpentry job.
Customer in Greater London Posted on 16/02/2024 , work completed 13/02/2024
Excellent apart from poor plumbing
Customer Service
Quality
Value
Gerry his fitters were excellent & very helpful at absorbing extra work at short notice. Gerry communicated well though his final invoice was confusing compared with his quotations. Most unfortunately the plumber Gerry recommend started well but fell apart at sink installation, series of leaks meant 2 more visits, so job unnecessarily prolonged.
Janet, London Posted on 17/08/2015 , work completed 17/08/2015
Excellent job
Customer Service
Quality
Value
Gerry and Charlie have done a fantastic job. We are very pleased, nice guys too.
Chris, Kent Posted on 24/03/2016 , work completed 24/03/2016
Trustworthy guys, great job
Customer Service
Quality
Value
Gerry is very trustworthy and reliable. All the guys who work for him are too. Felt very comfortable with them in our home. Lovely carpentry work. Very reasonable about taking feedback and changing things along the way.
Shez, London Posted on 18/10/2017 , work completed 18/10/2017
Kitchen fitting bad experience!
Customer Service
Quality
Value
We are still discovering issues with the fitting of our kitchen and utility, months after Heron Carpentry left. Poor cuts/drilling, alignment issues, corner posts incorrectly fitted with units overlapping, holes drilled in the wrong place on our new fridge door, doors put on the wrong way around, poorly fitted sinks with packers left on show, damaged units and panels. See photographs on Google reviews (under ‘Heroes Carpentry’). I have spent a considerable amount of time and money trying to correct some of the above. Many of these issues were discussed with Gerry at the time and he did cover the cost of replacing three doors that were put on the wrong way. We didn’t ask Heron Carpentry back to complete the remaining work quoted for. I don’t like posting negative reviews but we have been so disappointed with the quality of workmanship and relied on the 5 star reviews when choosing Heron Carpentry.
Customer in Greater London Posted on 14/09/2024 , work completed 21/07/2024
A Which? Trusted Traders staff member replied on behalf of the trader (on 20/05/2025)
Thank you for taking the time to provide feedback. As can be seen from our other reviews, Heron Carpentry has always prided itself on a high level of customer satisfaction, and we would have welcomed the opportunity to discuss any concerns you had so that we could resolve these to your satisfaction. Unfortunately, you did not discuss your concerns and we did not have the opportunity to resolve matters for you. There were changes to the original specification you required during the works that were non-standard and did cause a number of challenges, which were raised with you during the work. Although I accept that there may have been a misunderstanding in determining your exact requirements. As you would not give us the opportunity to complete the amended specification, we did make a goodwill payment to you to buy new fridge doors for installation by another contractor. We would have been happy to return to complete work to your satisfaction if you had allowed us to. I’m sorry that on this occasion you feel we fell short of our usual high standards; however, as stated above, customer satisfaction is key to us, and our commitment to keeping our customers happy will always be of utmost importance to us. As a Trusted Trader, our consumers have access to the Trusted Traders' complaints process and an Alternative Dispute Resolution Service, should a customer be dissatisfied with our work.