Soffits, fascias and gutters.
At the beginning of summer, Hertford Glass renewed our soffits, fascias and gutters. They were cheerful, professional and extremely competent. I felt very confident, knowing full well that they would do a first class job and would certainly recommend them to anybody.
Customer in Hertfordshire
Posted on 27/08/2024
, work completed 10/05/2024
Recommended
Replacement double glazed windows.
Hertford Glass were extremely efficient from beginning to end. The receptionist was friendly and always did what she said. Kevin who came to see property and take initial measurements was prepared to answer my questions fully. Once the structural engineer had done his job, we were able to proceed . The installers were polite and did an excellent job. They cleared away all the debris. The windows look amazing and was shown how to work sash opening and closing. Would wholeheartedly recommend.
Customer in Hertfordshire
Posted on 08/08/2024
, work completed 12/02/2024
Recommended
new composite front door
Heard about Hertford Glass from a neighbour. I found Hertford Glass to be friendly, efficient, patient and professional to deal with. Nothing was too much trouble with regards to me choosing and changing my mind on design of door and style of glass! Fitting was done efficiently, no mess to clear up and no damage. Am absolutely delighted with my new door. Do not think it was expensive, given the customer service and quality of the product. Have already recommended Hertford Glass to a friend, she has since contacted them and her order is being dealt with as I write. Would have no hesitation in recommending to others in the future.
Customer in Hertfordshire
Posted on 29/07/2024
, work completed 25/06/2024
Recommended
Excellent service - extension build
I highly recommend Hertford Glass. Our rear, single story extension has just been completed and the whole process from beginning to end has been faultless. From the first visit to scope out the project with Bryan to reaching the finished product under the guidance of Sean - it has been a positive experience. The budget agreed remained, with no escalating prices. We encountered a couple of small issues along the way but both were rectified by Hertford Glass. The build is of a very high standard and exceeded our expectations.
Customer in Hertfordshire
Posted on 04/07/2024
, work completed 21/06/2024
Recommended
First class work
We have used Hertford Glass many times now. The company is well run and all aspects of the service is first rate. I always know that HG will provide the very best products and service.
Customer in Hertfordshire
Posted on 09/06/2024
, work completed 13/05/2024
Recommended
Great work and fast
Both the Office staff Inc Sales and their Field staff are excellent, efficient, courteous and friendly. Field staff, very professional, leaving premise clean and tidy after work. Definitely recommend.
Customer in Hertfordshire
Posted on 11/04/2024
, work completed 10/04/2024
Recommended
Composite front door
Despite a long process obtaining permissions from Listed Buildings and Heritage Foundation, it was reassuring, in the long run, that Hertford Glass would only proceed with these in place. This indicated to me, the company's integrity. I am very pleased with the finished product and the whole customer service experience. The installation (by Reece) was efficient, clean and stress free. He was friendly , obliging and very kindly fitted a key-safe box for me as well! I would definitely use Hertford Glass again and would not feel the need to shop around first.
Customer in Hertfordshire
Posted on 06/11/2023
, work completed 03/11/2023
Recommended
Wonderful service & highly recommended
My new windows were fitted today and I am absolutely delighted. The fitters were polite and helpful and tidied up to the point where you couldn't tell they had even been at my home. Their finishing off was incredibly neat and tidy and no repainting needed around the windows. It really is wonderful to receive such exemplary service, thank you Hertford Glass.
Customer in Hertfordshire
Posted on 27/09/2023
, work completed 27/09/2023
Recommended
Recommended Glazing Company
This is the 3rd time we have used Hertford Glass and we would use them again. Very happy with the quality of their service.
Customer in Hertfordshire
Posted on 15/05/2023
, work completed 12/05/2023
Recommended
Excellent service and quality products
We used Hertford Glass to supply and install new windows to approximately 75% of our house, including a new front door unit with sidelights. From start to finish, the service has been excellent. They supported the design phase brilliantly, guiding us to the right selections and finishes based on the style of our home. There was a bit of a lag between ordering and installation, but this was expected due to known supply issues and our expectations were fully managed in this regard. The fitters were incredibly professional and polite. They were also tidy workers throughout the installation, ensuring to make good accordingly. Overall, we cannot fault the quality of the product that has been supplied to us and the service we have received. We would not hesitate to recommend them.
Customer in Hertfordshire
Posted on 05/09/2022
, work completed 05/09/2022
Recommended
Good service, quality product and hassle free installation.
I had my patio doors replaced by Hertford Glass and I am very happy with the service and results. It took a long time (over 4 months) between ordering and installation but I expected there would be a delay as everything seems to be slow at the moment. The product is high quality and the installation was excellent with everything finished really nicely. There was a slight problem as I ordered chrome handles but the doors were delivered with white. This was rectified swiftly via email with no hassles at all, and a service engineer came and swapped over for the chrome handles a couple of weeks later. In summary, I am very satisfied and will be ordering additional replacement windows from Hertford Glass. The only negative was the long lead time between order and installation.
Customer in Hertfordshire
Posted on 25/04/2022
, work completed 04/04/2022
Recommended
Awful customer experience - Avoid
Hertford Glass took a deposit for a window in August 2021. Received one update call in November but nothing more. Sought an update in March only to told that due to various issues (communication breakdown between departments, IT problems, missing records), the order had not been processed until just recently, and that I would still be facing a two month wait for the window. I cancelled and have now received back my deposit.
Customer in Hertfordshire
Posted on 19/03/2022
(Reviewer did not use service)
Fantastic experience.
Hertford Glass installed all new windows for us. Throughout the whole process they have been incredible, going over and above to give us the best customer service. From admin to assessment to installation, they have really made this such a positive experience. It was a pleasure to have the team in our house. Not only did they work incredibly hard in freezing weather, they made sure everything was clean and tidy at the end of each day. The windows look great, the price was excellent and we're delighted. Can't praise them highly enough.
Customer in Greater London
Posted on 08/02/2022
, work completed 08/02/2022
Recommended
We would highly. recommend Hertford Glass.
We have just had leaded windows installed to our property, and are thrilled They look great, the works were carried out cleanly and efficiently by Rob and Niall and may I say their work and attitude is exemplary , they are a credit to your company. The price was very competitive and the quality excellent. We would highly recommend this company, and this is the second time my family have used them and they were also delighted with the work. Many Thanks to all concerned.
Jackie & Bob in Romford
Posted on 16/06/2021
, work completed 16/06/2021
Recommended
We have been badly let down
Disappointingly we have to leave a negative review. In mid-December 2020 we commissioned a replacement purpose built Victorian style conservatory in hardwood at a cost of nearly £29,000 and paid a deposit of £7,160 on the basis of it being fitted in around 10 – 12 weeks at the end of March. The terms and conditions provided by Hertford Glass included our approval of manufacturing drawings prior to commencement of manufacture. After 3 or 4 visits from 2 different people we became anxious as the drawings weren’t forthcoming and time was marching on, even though we anticipated some delay due to Covid. There were many verbal apologies and excuses for the delay in producing the drawings and we started to lose confidence. We tried to speak to Managing Director David Bailey but he did not return our calls. Eventually, some 15 weeks after placing the order we received a drawing of a standard rectangular casement window which did not represent the conservatory that we had ordered. On 28th March we emailed to re-confirm our request to see proper manufacturing drawings and the following day received a rather curt reply saying they were cancelling the order as their supplier was unable to provide detailed drawings. They have subsequently refunded the deposit having held it for 15 weeks. If we had known at the beginning they would not comply with the terms of the agreement we would not have placed the order.
Customer in Hertfordshire
Posted on 06/04/2021
(Reviewer did not use service)
Delighted with the windows and the professional installation, would definitely recommend Hertford Glass.
This was not the first time we have used Hertford Glass they installed replacement windows and doors in our previous property and also installed windows for an extension we had built. We have had 2 bedroom windows replaced in our new property one of which is a bay window, lovely looking windows with integrated blinds. We are extending into the loft space of the property and will definitely use Hertford Glass for the new windows and also to replace the rest of the existing windows and doors at the same time. Work was done within agreed schedule and budget. The installation was carried out professionally, efficiently and in a friendly manner. Old windows were taken away and in both bedrooms the area being worked in was tidied before leaving.
Customer in Hertfordshire
Posted on 08/02/2020
, work completed 03/02/2020
Recommended
Very reliable when called upon never let us down.
Quick and efficient, priced was very reasonable and the product was of a very good standard. Would recommend to anyone.
Customer in Essex
Posted on 19/08/2019
, work completed 19/08/2019
Recommended
Excellent work carried out on replacement windows in our flat.
We obtained 3 quotes for the replacement of all windows in our ground floor flat which included a large bay window. We had to comply with the overall look of our development in respect of sight lines etc. & Management consent had to be obtained. We chose Hertford Glass, although not the cheapest quote, but they offered the most professional approach & we could look at the products in their local Hertford showrooms & discuss options with staff there. All visits for measuring & quotes were done in a timely manner & options discussed on site. Job done in two stages. Excellent & considerate workmanship by the fitters. Site left neat & tidy at all times. Delighted with the product fitted. Bay window, in particular, is a treat. The fitted windows are much more secure & robust than the original ones fitted by Barretts, the builders, 16 years ago. A replacement door was also fitted in the bay window, which is very secure. All the old windows were removed from site by the fitters. I have no hesitation in recommending Hertford Glass to anyone, especially our neighbours on this development in SG13. A job well done. Thank you. 👍👏👏
Liam, Hertfordshire
Posted on 05/08/2019
, work completed 27/09/2018
Recommended
Supply and fit of Conservatory
Hertford Glass completed our lovely conservatory on time, and far exceeded our expectations: was on budget and any minor issues were resolved without issue. Great company and staff would certainly have no hesitation in recommending them to anyone in the future.
Michael and Shelia, Hertfordshire
Posted on 14/07/2019
, work completed 25/06/2019
Recommended
Fantastic company and fantastic service
Hertford Glass replaced all our windows and doors over 11 years ago and they still look as good as new.Recently had a minor problem with the front door.Despite being outside the 10 year guarantee the company sent a surveyor round quickly who diagnosed the problem and proposed a cost effective solution.An appointment was made for a service engineer to call who was an absolute gem. He carried out the required work and left the job site spotless.
Chris G
Posted on 08/06/2019
, work completed 05/06/2019
Recommended
Fantastic people and very professional
They have undertaken couple of small repairs on my property. Job was completed to high standards with a professional service. Price wise very fair and clean job. Thank you Hertford Glass.
Customer in Hertfordshire
Posted on 13/05/2019
, work completed 01/08/2018
Recommended
A high degree of professionalism
Hertford glass replaced the windows that were installed by the supposedly UK's best "Everjest" new sash type windows installed front and back of our property, superb quality and service from this excellent local business . I highly recommend the company !
Martin sharp
Posted on 12/08/2018
, work completed 12/08/2018
Recommended
No complaints
An hour late turning up, but a nice door, well fitted.
Peter, Hertfordshire
Posted on 23/07/2018
, work completed 23/07/2018
Recommended
Replacement back door.
Hertford Glass installed our double-glazed windows and doors more than 30 years ago. The lock on the back door became defective and the door had to be replaced because fittings have changed during this time. We automatically go to Hertford Glass because we trust them to do a good job. They did the work without fuss, took away the old door and left everything tidy. We can't comment on value for money because we didn't approach any others trader. We recommend them without hesitation.
Robert, Hertfordshire
Posted on 19/07/2018
, work completed 19/07/2018
Recommended
Professional and very neat
Fit one complete front window. Date of installation didn't change. As we've used them before we paid after installation. Window and UPVC reveals fitted neat and tidy. Refitting of brick pieces above the sill was extremely neat.
Peter, Hertfordshire
Posted on 19/07/2018
, work completed 19/07/2018
Recommended
Very impressed
Excellent workmanship and service. Very impressed with everything.
Joan, Hertfordshire
Posted on 17/07/2018
, work completed 17/07/2018
Recommended
Prompt & professional
Two windows were replaced. He arrived early but asked for permission first. Work was done very well, we hardly knew he was there. We would use Hertford Glass again if we had to & would recommend them.
Peter, Hertfordshire
Posted on 29/06/2018
, work completed 29/06/2018
Recommended
A professional job
The installers were polite, courteous and efficient. What more can you ask.
Peter, Hertfordshire
Posted on 25/05/2018
, work completed 25/05/2018
Recommended
New front door
Very pleased with our new front door. The fitter was conscientious and consulted us throughout. Quality product and well fitted.
Carolyn, Hertfordshire
Posted on 18/05/2018
, work completed 18/05/2018
Recommended
Good, quality job
We used Hertford Glass to recover a flat roof, change rainwater wear and replace some defective double glazing. The work was carried out promptly, to a high standard of workmanship.
Nigel, Hertfordshire
Posted on 17/05/2018
, work completed 17/05/2018
Recommended
Smooth operators
Installers arrived promptly at appointed time. (One installer on first day, two installer's on last two days). Installation was straight forward and minimum of inconvenience. Two minor problems with specified windows but rectified by the third day. Installers were very courteous and professional.
Leslie, Hertfordshire
Posted on 14/05/2018
, work completed 14/05/2018
Recommended
Brilliant job
Lovely job done, quick and cleanly and very polite.
Rosemary, Hertfordshire
Posted on 10/05/2018
, work completed 10/05/2018
Recommended
Professional and efficient
Having used Hertford Glass on several occasions. On this occasion they again did not disappoint and provided an excellent service.
Raymond, Hertfordshire
Posted on 23/04/2018
, work completed 23/04/2018
Recommended
Fabulous job as always
The quality of the windows is extremely good. The fitters were very efficient. I have used them 3 times and they have always done a good job.
Carol, Essex
Posted on 05/04/2018
, work completed 05/04/2018
Recommended
Professionals
Excellent service from initial enquiry to completion of work. Would be pleased to recommend to others without doubt or hesitation.
Michael, Hertfordshire
Posted on 27/03/2018
, work completed 27/03/2018
Recommended
Very professional service
Very professional service. Throughout from the initial quote through to the installation, on time and friendly service.
Ray, Hertfordshire
Posted on 27/03/2018
, work completed 27/03/2018
Recommended
Highly recommended. Fast efficient service.
Excellent job done. New windows within 2 days, regardless of the weather.
Patricia, Hertfordshire
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Excellent job 'well done'
Very professional from start to finish a big thank you to the young man who done the job.
Malcolm, Hertfordshire
Posted on 16/03/2018
, work completed 16/03/2018
Recommended
Excellent job
Top job from start to finish. Would have no hesitation in recommending Hertford Glass to anyone.
Tony, Hertfordshire
Posted on 15/03/2018
, work completed 15/03/2018
Recommended
A very smart window and doors
I really liked the look of the Hertford Glass Heritage range as it suited my house as was different to standard cheaper double glazing. The windows and doors look great when fitted and have drawn many positive comments from neighbours and passers-by. They were well fitted and a couple of snagging problems were immediately fixed. A good company to deal with without the usual rubbish false discounts.
Robert, Hertfordshire
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
Professional, Neat, Tidy
Right from the start of Hertford Glass by 2 partners in early 70's & who fitted our first double glazing. Glass House updated all our double glazing & other glazing work. In all instances the sites were left completely refuse free & frames matched any wall shapes with no adjustments needed at all.
M B, Hertfordshire
Posted on 05/02/2018
, work completed 05/02/2018
Recommended
Prompt and efficient.
Very professional and helpful from start to finish. Surveyor very helpful and fitters completed the job without mess. Very efficient.
Helen, Hertfordshire
Posted on 23/01/2018
, work completed 23/01/2018
Recommended
Great job
Thank you for completing job quickly and professionally. Tradesmen were efficient and tidied up after installation. Excellent product.
Sarah, Hertfordshire
Posted on 20/01/2018
, work completed 20/01/2018
Recommended
Brilliant Job
I would use these people again. The man was very professional in his job. Very clean, no mess, very pleased with the result. Beautiful French door and side panel as well.
Mary, Essex
Posted on 22/08/2017
, work completed 22/08/2017
Recommended
Brilliant job.
Very efficient and speedy. Lovely neat job - very happy.
Maureen, Hertfordshire
Posted on 21/08/2017
, work completed 21/08/2017
Recommended
Professional and courteous
Always very efficient, on time, professional and helpful.
Marilyn, Hertfordshire
Posted on 21/08/2017
, work completed 21/08/2017
Recommended
Good result
We have always relied on Hertford Glass.
Robert, Hertfordshire
Posted on 07/08/2017
, work completed 07/08/2017
Recommended
Love the new front door.
Brilliant from start to finish.
Gloria, Hertfordshire
Posted on 09/06/2017
, work completed 09/06/2017
Recommended
My review
Bernard, Hertfordshire
Posted on 07/06/2017
, work completed 07/06/2017
Recommended
Great from start to finish
From the initial survey and quote the installation was extremely smooth and without stress. All staff were a pleasure to deal with, and the whole experience was 100% positive.
Joanna, Hertfordshire
Posted on 20/03/2017
, work completed 20/03/2017
Recommended
Very professional
Excellent job, have used Hertford Glass for many years. No complaints. Very polite men. Clean workers.
Alan, Hertfordshire
Posted on 13/12/2016
, work completed 13/12/2016
Recommended
My review
Dedicated and experienced
Doreen, Hertfordshire
Posted on 30/11/2016
, work completed 30/11/2016
Recommended
What we needed, when we needed, very professional.
Advice and measurements etc. Prior to installation, excellent, knew exactly what we wanted. Installation (no long wait) arrived punctually on set date. Work completed quickly and with little mess. Cheerful, friendly workman, happy to come back promptly to attend to very minor query.
Doreen, Hertfordshire
Posted on 14/11/2016
, work completed 14/11/2016
Recommended
Very competent Installation.
Work carried out within timescale, with attention to limiting inconvenience. Tidy and well organised. Very satisfied with work completed.
Which? Trusted Traders Consumer
Posted on 07/11/2016
, work completed 07/11/2016
Recommended
Fantastic job
We could not fault Hertford Glass. They and all their staff were brilliant. We left them to complete our conservatory whilst we went on holiday and when we returned had a brilliant job completed. We would not hesitate in recommending them.
Brian, Hertfordshire
Posted on 29/09/2016
, work completed 29/09/2016
Recommended
Very professional
Have used them on two occasions and would definitely recommend them for their efficient and professional service. Their aftercare service is also excellent and can be relied on as they are a long established company.
Charlie, Hertfordshire
Posted on 20/09/2016
, work completed 20/09/2016
Recommended
Excellent job
We were very pleased with our new stable door & window. The job was extremely well finished, quality of materials was excellent. Hertford glass did exactly what they promised, I left it clean & tidy. We have no hesitation in recommending them.
Dorothy, Essex
Posted on 15/09/2016
, work completed 15/09/2016
Recommended
Very good
Would recommend them to all my friends.
Malcolm, Hertfordshire
Posted on 06/08/2016
, work completed 06/08/2016
Recommended
Excellent job
I like to use local businesses. I needed a specific door and a specific job by a fitter. I got both. The fitter offered an excellent service, was meticulous in his work and I am very pleased with the outcome.
Elisabeth, Hertfordshire
Posted on 28/07/2016
, work completed 28/07/2016
Recommended
My Review
Michael, Hertfordshire
Posted on 21/07/2016
, work completed 21/07/2016
Recommended
Prompt, brilliant and professional
We have used Hertford Glass before and they have always been brilliant. Local firm.
Bruce, Hertfordshire
Posted on 10/07/2016
, work completed 10/07/2016
Recommended
Which? Local Review
Member & staff were very helpful and explain everyday so we can understand.
Which? Trusted Traders Consumer
Posted on 10/05/2011
, work completed 10/05/2011
Recommended
Which? Local Review
New windows, French doors and Front door fitted to house. For price survey, measuring survey and installation, company reps showed up on time and were polite, fast and efficient. Price very good as far as I could tell. Quality of windows/doors v.good. Quality of installation excellent: one installer, 2.5days for (small) house, needs feeding with gallons of tea.
N.Cooke
Posted on 06/02/2011
, work completed 06/02/2011
Recommended