High Efficiency Heating UK Ltd

I was having trouble with my gas fire and contacted High Efficiency Heating. They came and found the problem and thoroughly serviced it and left me with a working fire. The engineer was very helpful and explained everything to me and I am completely satisfied.

First snow of 2022 and our boiler packs up, but not before flooding the cupboard where it resides. We have HomeCare with British Gas, but that proved to be completely useless with no appointment for over 72 hours. We rang HEH out of desperation and with low expectations, but the whole experience was a complete breath of fresh air. The staff manning the phones were delightful, empathetic and professional. They explained they had no availability today (hardly a surprise), but they would put us on a waitlist in case they had a cancellation later in the day. We were pleasantly surprised (actually “astonished” would be a better description) when the phone rang and were told that they could get to us around 5pm. True to their word, the engineer arrived and had us up and running again in less than 30 mins. I cannot praise HEH enough and we’re extremely grateful that they sorted us out in such a timely manner. This is how to run a business. Thank you HEH.

Today I had my new Bosch boiler fitted by HEH UK LTD. It was a big job taking a old boiler from a back bedroom to a new boiler being fitted downstairs. The work meant a lot of floorboards had to come up and lots of piping re-routed but none of this seemed to bother Dave or Liam the two Gas engineers. It was a 2 day job, after day one we had no heating but we knew this was going to happen but they gave us heaters to use overnight the next day they arrived on time again, after a quick chat they got hard at it. They both worked great as a team and by 3 pm everything was completed. I was amazed at how everything looked normal again, floorboards all laid correctly and they even hovered up after themselves. I couldn’t fault their workmanship and will be passing on the company name to anyone who asks me do I know any plumbers. Outstanding work and my wife and I would like to say a big thank you.

We had a problem with our old boiler two weeks before Christmas, not an ideal time. HEH, who we've used for over twenty years came out to assess the boiler which was beyond economical repair. We managed to get the boiler replaced at a good price by efficient, friendly engineers who not only cleaned everything up after their selves but also took the time to explain the operations of the new boiler, and all before Christmas.

When we moved in four years ago H.E.H helped to rectify our heating system we inherited. It soon became obvious a new boiler would be required to be more efficient. We approached H.E.H for advice and a subsequent quote. The job was completed early September with minimal disruption by Dylan and Dylan who were excellent. However, during November we were losing pressure and had to repressurise every 3/4 days. After phoning H.E.H. they soon realised we had a leak. Once again The two Dylan’s located the leak on old existing pipework and repaired accordingly. We now have an efficient system working perfectly. We cannot praise this company enough and would recommend them to anyone without hesitation

We've been using this company for 30 years & have always found them to be very responsive in an emergency, Plus they always turn up on time for planned works & boiler services. 13 years ago a new radiator they'd installed for us failed because it's an old house & the pipes were corroded. They identified the problem straight away. They dug up the concrete flooring, re-laid the pipes & floor, and supplied us with a much better quality radiator than we had before!

They provide a comprehensive and very caring service from beginning to end. The initial visit was to advise and quote on the removal of my original ancient gas fire and fireplace. They also were there to discuss my requirements for the replacement fire and recommend options. After removal, there was a follow up visit to confirm my chosen replacement was suitable. Further visits were to prepare the opening for the new fire and the final visit was to fit the fire. They've recently provided remote control for my central heating and serviced the boiler. Their customer service is excellent and prices are reasonable.

As usual, friendly, expert visit from a trusted company, total satisfaction with this company and all employees

Installed new Combi Boiler, work kept to schedule and budget. Care was taken in the home to create minimum mess and work finished off neatly, taking into consideration the look of the house. Eg, replacement bricks, pipes, etc match existing colours. Everything was explained to me, the engineers were very friendly and helpful. Very happy with the service. 👍

I had my old back boiler and radiators replaced by HEH. Very professional company, neat and tidy job to the highest standards, excellent customer service. Any teething problems dealt with immediately. Job carried out as per agreed schedule and budget. Dave, Liam and George done a great job without making any mess. (Missus has OCD :) ) Very competitive pricing wise and I have never had the house as warm as it is now. I highly recommend them! Thank you HEH!

High Efficiency Heating (UK) Ltd fitted a fire surround and gas fire in my lounge yesterday. The engineers arrived on time and worked hard all day. They were very clean and tidied up on completion. They completed the work to a high standard and plastered the chimney breast to a smooth and professional finish. Andy and his lads were very friendly and kept me informed every step of the way. The only problem was the lights on the fire surround were faulty which was my fault as I supplied my own fire surround and lights. Even though the problem was not their fault, they agreed to come back and fit the lights when they had been replaced by the company I purchased the fire surround from. I would recommend this company to anybody.

HEH have looked after our home heating system for a decade now. They have always provided excellent service, with a smile. Today they have attended and fixed our issue. They are always prompt, helpful and ensure we are happy before they leave. Thank you!

First used HEH 8 years ago when we had a full central heating system fitted. Dust coverings were put down before the start of any work. Removal of the old system including the large water tank from the loft which was in itself a difficult job. After leaving them with all brewing info we went out and left them to it. Returning 4/5 later the team were just removing the dust covers. You would never know they had fitted a new heating system very room was spotless . HEH have carried out an annual service over the last 7 years and again been first class. We have recommended HEH to family /neighbours and friends all have had the same First class service. We would like to thank Andy & Sharon Baxter & all their team for all the work they have carried out for us.

Had boiler installed 11 months ago. Had issue which turned out to be unrelated to boiler but an engineer was scheduled to attend within the hour. I wouldn’t hesitate to recommend for boiler installation or after sales service. Friendly professional, experienced company

Liam and Dave from HEH came round to modify our existing heating system and install a new boiler, all new radiators and remove an old gas fire. We gave them a key and left them to do the work whilst we went to work at the office. They did a fantastic job, always pleasant and happy to help. They kept everything clean and tidied up after every day. They even collected our amazon orders when they arrived and let the electrician in to do other work when he came round also. Really happy with the end result (heat and hot water!) and the price was very good. Have already recommended them to my father in law and would recommend to anyone. Will get them back to install a plinth heater in the near future!

Great customer service when booking service. Engineer arrived at stated time and was friendly and professional. Will definitely use HEH again. Felt very confident that a thorough and competent service had been carried out. Highly recommend HEH

I always use HEH and they didn't disappoint this morning. On time, professional and a perfect service on my boiler.

From quote to install every step was clear and simple. George and Jack did an awsome job they were friendly and respected my property. My new boiler is spot on for my needs thank you so much to all the team .

Brilliant. We had a dead boiler and needed a new one urgently. The price was better than “the large national competitor,” the installation date was much sooner, and this came with a 10+ year guarantee which is just brilliant. End-to-end service was fantastic, they now have our business for good.

Highest standard of service. Had a heating issue, came out same day and fixed it. Been with them for years, no reason to go anywhere else.

We have just had a new boiler installed by Dave and Liam from HEH. Right from the initial enquiry, the survey and quote through to the installation. The service and professionalism has been outstanding. We were kept informed throughout the process with people arriving when they said they would and going out of their way to ensure we were happy with they work carried out. Excellent service throughout.

We have used this company for many years and always found them to be:- Very efficient, quality work, easy communication, very clean work, follow safe Covid practices.

From start to finish the servicing of our boiler and open fire was done to excellent standard by Dave. We were also informed by text when the engineer was on the way. Dave explained what I require for my open fire and possible options. Another appointment was arranged for me to see Andy who will assess my open fire requirement personally for possible options. After servicing, Dave tidied up and kept my front room clean. Also the cost was reasonable too. I will definitely use HEH for my future servicing.

I called at 5 pm with a problem relating to my radiator valves installed by HEH. I was put on to the engineer who said batteries needed changing and said he would come the following day. He did and he brought new batteries, changed them, showed me how to do next time, sent me a U Tube link to help me next time and left. No charge, not even for the batteries. Just excellent, immediate, high-quality service as usual.