Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

954 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
954 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Aftercare brilliant
Customer Service
Quality
Value
We had a small problem with a radiator, from speaking on the phone to make an appointment the service was excellent. They sorted the problem out very efficiently 15 minutes after they arrived, the engineer was very friendly and helpful. Superb service, thanks alot HEH.
Customer in Greater Manchester Posted on 19/01/2019 , work completed 11/01/2019
The trader replied (on 28/02/2019)
Hi You are very welcome. Thank you for having us carry out work in your home. We are so pleased you were happy with our services and aftercare. Please dont hestitate to conatct us should you need us in the future. Warm Regards The Team at HEH
Great Service
Customer Service
Quality
Value
I've used HEH for a number of years now. I have always received fast, quality service at a good price. Today Richard came to do a heating survey for us. He was prompt, friendly, professional and knowledgeable. I've always felt I was in good hands with HEH.
Customer in Greater Manchester Posted on 16/01/2019 , work completed 16/01/2019
The trader replied (on 27/02/2019)
Good Morning. Thanks for leaving us a great review and thank you for your continued custome over the years. Its always a pleasure carryig out work for our valued customers. For any further assistance with your heating enquiries you know where we are :) Warm Regards The HEH Team
Great workers and lovely guys
Customer Service
Quality
Value
Both fitters were very helpful, left me in no doubt that they knew exactly what they were doing. They did a fantastic job, were absolutely no bother all day and even wanted to clear up afterwards. The company HEH came to quote the job the same morning I rang and boiler was fitted 2 days later! A little bit more expensive than some companies, but a very good experience.
Amelia, Cheshire Posted on 16/01/2019 , work completed 16/01/2019
Excellent company
Customer Service
Quality
Value
You'll always receive and an excellent service from Andy and his team, they are all helpful, courteous, reliable, and professional. They have serviced my Worcester boiler since installing it in 2007 and always been readily available with help and advice. Can't recommend them highly enough for both installation and servicing
Customer in Greater Manchester Posted on 10/01/2019 , work completed 10/01/2019
The trader replied (on 27/02/2019)
Hi It makes us so happy to know that we have valued customers like yourself who have us return over the years to carry out work in their homes. Thank you for your continued custom and thank you for taking the time to leave us such a lovely review. If you require any help or advice with your heating system you know where we are :) Warmest of Regards All the Team at HEH
Prompt and professional.
Customer Service
Quality
Value
Full conversion to Combi boiler. Excellent workmanship on time, work done in the time stated and very clean after work as if they had not been here. Very clear on how to work the thermostat. Excellent 10/10.
Mark, Lancashire Posted on 09/01/2019 , work completed 09/01/2019
The trader replied (on 27/02/2019)
Hi Mark Thanks for your 10/10 review and thank you for having us carry out work in your home. We like to know our customers understand there new boiler and controls but if you do need any further assistance please give us a call and we will be happy to help. Warm Regards All the Team at HEH
First Class Service
Customer Service
Quality
Value
From our first survey to the completed job, the service has been second to none. Good contact and all queries answered clearly. The guys who fitted our boiler today were extremely professional and personable and who worked hard to complete the job . All aspects of our new boiler and wireless controls were clearly explained and we are reassured that we can call HEH at anytime if needed. Several of my neighbours have used this company over the years and they recommended them to us and we will definitely be passing our recommendations on in the future. Many thanks to all the team at HEH for a thoroughly professional and friendly service.
Customer in Greater Manchester Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 27/02/2019)
Hi. We would like to say a huge thank you for taking the time to leave us a great review and thank you for having us carry out work in your home. We are so please you were happy with our services from start to finish. We like to get to know our customers and we look forward to seeing you again for your annual boiler service. If you require any assistance with your new boiler or controls please do not hesitate to contact us. Thanks Again From all the Team at HEH
Boiler not working
Customer Service
Quality
Value
Woke up to no hot water or heating.we have 2 boilers as our house is on 3 levels . Being a Sunday and a very cold one I didn't think I would have much chance of anybody coming out to us. Not only did Andy come out and very quickly but also got both boilers working again and explained exactly what problem with each one was and a future plan .very impressed and warm again.would highly recommend. High efficiency heating, double
Customer in Greater Manchester Posted on 06/01/2019 , work completed 06/01/2019
The trader replied (on 27/02/2019)
Hi. We really appreciate your very kind review. Thank You. Andy and team are always happy to help (even on Sundays) We are just pleased we managed to get your boilers working again. If you need any further assistance please dont hesistat to conatct us. Warm Regards The HEH Team
Boiler service
Customer Service
Quality
Value
Great service provided for our boiler service. Arrived on time and completed the work efficiently. Provided good advice following the work. We will be using again.
Customer in Greater Manchester Posted on 05/01/2019 , work completed 02/01/2019
The trader replied (on 27/02/2019)
Good Morning Thank you for leaving us a kind review. If you need and further assistance or advise please do not hesitate to contact us we are always happy to help. Warm Regards All the Team at HEH
Prompt & efficient
Customer Service
Quality
Value
New boiler fitted. Prompt & efficient service, undertaken by polite & friendly workers. Would recommend this company to friends & family.
Shirley, Cheshire Posted on 02/01/2019 , work completed 02/01/2019
Saviours of Christmas
Customer Service
Quality
Value
A big thank you to Sharon for fitting in an engineers visit to fix my daughter's cooker which had a gas leak.This is her first Christmas in her own home and she wanted to do the roast.The service was professional from start to finish.Gary the engineer was brilliant and explained the test he was doing before and after he'd replaced the faulty parts which was reassuring.
Customer in Greater Manchester Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 22/01/2019)
Good Afternoon Thank you for leaving us such a lovely review. Sharron, Gary and Team are so please we managed to help over the Christmas period. We do like to explain our procedures to customers first. We do hope you had a lovely Christmas and your daughters Roast went down well. For any future assistance please do not hesitate to conatct us :) We are always happy to help Thank Again All the Team at HEH
David Healyicon.
Customer Service
Quality
Value
David Healyicon, lovely person, great worker, did a five star job and even more than expected.
John, Lancashire Posted on 19/12/2018 , work completed 19/12/2018
The trader replied (on 22/01/2019)
Hi John Thank you for you kind review. Dave is a great engineer who loves what he does. Thank you for having us carry out work for you in your home. Kind Regards All the Team at HEH
Boiler and gas fire service
Customer Service
Quality
Value
Excellent service, received text that engineer was on way. Thorough service, very helpful engineer. Excellent service, would recommend.
Customer in Greater Manchester Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 22/01/2019)
Hi Thank you for your kind review. We like to keep our customers informed of our arrival times and we are so pleased you were happy with our services. If you require any further assistance with your heating please do not hesitate to contcat us :)
Brilliant service
Customer Service
Quality
Value
We have our annual boiler service conducted by a professional engineer. All the employees at HEH are extremely helpful and conscientious in every aspect no matter how big or small the job.
Customer in Greater Manchester Posted on 16/12/2018 , work completed 14/12/2018
The trader replied (on 03/01/2019)
Hi Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with our services. If you need our assistance in the future please do not hesitate to contact us. We love what we do. Thanks Again All the Team at HEH
Boiler repair
Customer Service
Quality
Value
AMAZING response and repair, Rapid service, part replaced Engineer was so polite and courteous. Couldn’t have asked for more. I have called out the engineer a few times and the service received is always second to none. Highly recommend!!
Customer in Greater Manchester Posted on 15/12/2018 , work completed 15/12/2018
The trader replied (on 03/01/2019)
Hi,Thankyou for the kind review, we are all very pleased you are happy with our service and would recommend us to your friends. Thanks again for allowing us into your home and if you need assistance in the future please don't hesitate to contact us. Warm regards from all the HEH team.
Courteous, honest & reliable
Customer Service
Quality
Value
We have used them for a number of years now and found them to be courteous, honest and reliable. Would have no problem recommending them to anyone.
Graham, Lancashire Posted on 13/12/2018 , work completed 13/12/2018
The trader replied (on 03/01/2019)
Hi Graham Thank you for your kind review and thank you for your continued custom over the years. That means a lot to us. If you need assistance with your heating or controls in the future you know where we are :) Warm Regards All the Team at HEH
Response
Customer Service
Quality
Value
Phone call at 9.45, engineer arrived at c. 12.30. Excellent service always. Could rate them high enough
Customer in Derbyshire Posted on 12/12/2018 , work completed 12/12/2018
The trader replied (on 03/01/2019)
Hi Thank you so much for leaving us a kind review. We are pleased you are happy with our services. We always try to prioritise emergency calls. Thank you for having us carry out work in your home. If you need us in the future please do not hesitate to call us. Warm Regards Team HEH
Excellent service
Customer Service
Quality
Value
Have used this firm to service boiler ever since it was installed 5 years ago. Always very impressed with them. Our neighbour also uses them following our recommendation! Totally trustworthy and reliable.
Customer in Greater Manchester Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 03/01/2019)
Good Morning Thank you for your kind review and Thank you for your continued custom. We are so pleased you are happy to recommend us to your friends. We look forward to seeing you again in the future for your next annual boiler service. If you require any assistance with your heating or controls before then you know where we are :) Thanks Again All the Team at HEH
Prompt and Professional
Customer Service
Quality
Value
First class work by professionals. On time. On quote and nothing too much trouble. First class and would highly recommend them. 10/10, well deserved HEH.
Derek, Lancashire Posted on 04/12/2018 , work completed 04/12/2018
The trader replied (on 03/01/2019)
Good afternoon Derek! Thankyou for taking the time to leave us a review. We always aim to give first class service from start to finish. We are pleased with the recommendation. Thankyou again, we always love and take pride in all we do.
Prompt and extremely professional
Customer Service
Quality
Value
Extremely impressed from the initial enquiry to completing the job. This company supplied and fitted a new gas boiler and radiators. They were extremely helpful, quick and professional. They got things done very quickly causing least disruption as was possible. Special mention must go to Dave and Harry who fitted the boiler and radiators. We could not have been more impressed with them - really pleasant, careful and knowledgeable and they cleaned up perfectly after they had finished the job. Outstanding and highly recommended.
Mrs Kathleen Pennington Posted on 03/12/2018 , work completed 03/12/2018
Very clean workers
Customer Service
Quality
Value
The work was done within the time and it was done to the price that was quoted. The lads were very clean workers, Adam and Chris.
Thomas, Cheshire Posted on 29/11/2018 , work completed 29/11/2018
Delighted
Customer Service
Quality
Value
Absolutely impeccable, provided knowledge, skill and customer service. It's rare to find companies this good, can't recommend enough.
Daniel, Cheshire Posted on 28/11/2018 , work completed 28/11/2018
The trader replied (on 03/01/2019)
Hi Daniel, We are very pleased with your review and recommendation. We look forward to seeing you again. Thanks again all at team HEH.
My review
Customer Service
Quality
Value
Very efficient, prompt and tidy. Adam and Chris.
Helen, Cheshire Posted on 28/11/2018 , work completed 28/11/2018
Excellent repair to faulty combi boiler
Customer Service
Quality
Value
I called HEH to ask for assistance with a boiler fault, they diagnosed the problem immediately from my description over the phone. They arranged for an engineer to call the following day with parts. Engineer (Andy) arrived at the allotted time, described fully the solution and fixed the problem, he provided sound advice to ensure future reliability of the boiler, no pushy after sales, no mess, no fuss, just excellent service at a very reasonable price. Throughout HEH kept me informed by txt when to expect their engineer and everything went just as they has discussed at the time of the first call, very efficient process throughout from first call to resolving the problem, great people to do business with, would highly recommend, thanks to all at HEH
Customer in Greater Manchester Posted on 24/11/2018 , work completed 24/11/2018
Gazco Fire Service
Customer Service
Quality
Value
Excellent thorough and punctual service. Clean and tidy worker who kept us informed as he progressed. We will definitely use these again and would happily recommend to others. 5 star service from booking to completion.
Customer in Greater Manchester Posted on 22/11/2018 , work completed 19/11/2018
Boiler install & new radiators
Customer Service
Quality
Value
Having had issues with another gas engineer they were quick, efficient and good value. They were very pleasant and got on with the job without any fuss. Very clean and tidy afterwards and gave me some great tips on maintaining my system. Would thoroughly recommend them.
Customer in Greater Manchester Posted on 16/11/2018 , work completed 16/11/2018