Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

954 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
954 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Spot on time
Customer Service
Quality
Value
Punctual arrival for annual service as always, work carried out quickly and efficiently as usual. Very satisfied.
Customer in Greater Manchester Posted on 18/02/2025 , work completed 18/02/2025
The trader replied (on 15/04/2025)
Thank you for your 5 star review, We are very pleased to hear you are satisfied with our service. Thanks again from all at HEH.
Thoroughly professional
Customer Service
Quality
Value
Punctual, knowledgeable and totally trustworthy. I have used them for 10 years and am always recommending them to friends and family. I have a service plan with them which gives complete peace of mind. Very friendly and helpful local business.
Customer in Greater Manchester Posted on 18/02/2025 , work completed 17/02/2025
The trader replied (on 15/04/2025)
Thank you for your review and being a loyal customer we look forward to working with you again. From all at HEH
Boiler service
Customer Service
Quality
Value
Very professional and friendly service, arrived at the time advised and completed the work efficiently.
Customer in Greater Manchester Posted on 17/02/2025 , work completed 17/02/2025
The trader replied (on 15/04/2025)
Thank you for your review.
Excellent Service
Customer Service
Quality
Value
Excellent service from Andy, who even came out, despite being ill, and persevered until our heating was up and running again. Excellent personal service.
Customer in Greater Manchester Posted on 10/02/2025 , work completed 10/02/2025
The trader replied (on 15/04/2025)
Thank you for your kind words and lovely review.
High Efficiency Heating company are very organised.
Customer Service
Quality
Value
Our Central heating boiler failed, but it was 13 years old. They came to check it within an hour of phoning, the boiler needed replacing. We had a survey and a quotation within 24 hours, which we accepted. A boiler was installed 4 days later. The gas engineer's were polite, efficient and professional, and all rubbish was cleared. About 6 hours later everything was working and you couldn't tell they'd been there. I would highly recommend this company.
Customer in Greater Manchester Posted on 08/02/2025 , work completed 07/02/2025
The trader replied (on 15/04/2025)
Thank you for your amazing review. Its great to hear you are happy with our service and would recommend HEH in future. Thank you.
Survey
Customer Service
Quality
Value
I requested a survey on old pipes in the garage. Surplus pipes to be removed soon. Asked about new radiator in front room as current one about 60 years old. Got a quote which I'm happy with. Also queried gas fire in front room. I was given excellent advice by Richard, will give his recommendations serious thought and have the changes made in the summer. Thank you Richard.
Customer in Greater Manchester Posted on 07/02/2025 , work completed 06/02/2025
The trader replied (on 15/04/2025)
Your review is very much appreciated, We have passed on your kind words to Richard, We look forward to working with you again, Thank you
Gas safety check
Customer Service
Quality
Value
Needed a gas safety check in support of the sale of our property as requested by the buyers' solicitor. We’ve always used HEH to service our boiler as part of the Annual Heat Plan. The service provided was excellent the engineer was polite, informative, and very efficient in explaining the process involved. The certificate was provided extremely quickly which helped in respect documentation for the sale of our property and our move to Shropshire. My only regret is that HEH doesn’t provide a service in Shropshire as we would definitely want to use them. We would recommend High Efficiency Heating (HEH) and wish them every success for the future.
Customer in Greater Manchester Posted on 06/02/2025 , work completed 06/02/2025
The trader replied (on 15/04/2025)
We are pleased to hear you are happy with our service. Thank you for the 5 star review.
New boiler
Customer Service
Quality
Value
Our boiler broke down just after the new year and my husband is disabled so we were desperate. This company pulled out all the stops to get our new boiler installed within a few days. The lads that worked on the job(main one Ethen) were polite, & good workers. I highly recommend HEH. They kept me updated throughout & they were very clean
Customer in Greater Manchester Posted on 03/02/2025 , work completed 03/02/2025
The trader replied (on 15/04/2025)
Thank you for this amazing review. Thank you for choosing us.
Heating restored
Customer Service
Quality
Value
Our Vaillant boiler stopped working and the engineer from High Efficiency Heating identified a blockage that was stopping the flow of gas and we are now fully operational again. I have used this company a number of times and I like the way they always come when they say they will and they text me when they are on their way. All of the engineers they have sent have always been very knowledgeable and personable. I recommend the company without reservation.
Customer in Greater Manchester Posted on 31/01/2025 , work completed 31/01/2025
The trader replied (on 31/01/2025)
Thank you for your 5 star review, I am so pleased to hear you are happy with our service we look forward to working with you in the future. From all at HEH
As ever great service and efficiency
Customer Service
Quality
Value
Have always used them and have always had great service. Can't recommend them highly enough. Dylan and Jake very competent and very clean and tidy, also respectful of our home. Keep up the great work.👍
Customer in Greater Manchester Posted on 22/01/2025 , work completed 22/01/2025
The trader replied (on 31/01/2025)
Amazing 5 star review Thank you so much your review has been passed to Dylan and Jake.
Installation of Gas Fire
Customer Service
Quality
Value
HEH installed a gas fire for my mum on 15.01.2025. Andy helped her choose the fire that was appropriate for the room and easy to use with a remote control. Mum has arthritis in her hands and struggled with the old fire's ignition. The job was completed as requested, the old fire was removed and taken away. The new fire was installed in a couple of hours and the room left as it was found. Other than the new fire you would never know work had been carried out. Andy, Louise, Charlotte and all the team are always helpful (they have serviced my mum's gas fire annually for several years). I highly recommend HEH.
Customer in Greater Manchester Posted on 18/01/2025 , work completed 15/01/2025
The trader replied (on 31/01/2025)
Thank you for kindly leaving us a review. We hope your mum is happy with her new fire. Thanks again for being a loyal customer.
Leaking radiator
Customer Service
Quality
Value
Fantastic service as usual. I have used this company for many years and have always been 100% happy with their work.
Customer in Greater Manchester Posted on 17/01/2025 , work completed 17/01/2025
The trader replied (on 31/01/2025)
Thank you for your review. Very much appreciated from all at HEH.
Great Service
Customer Service
Quality
Value
The only company we would use for purchase and then servicing of our boiler. Always able to facilitate our needs. Great you receive a text when the engineer is on the way too. Thanks
Customer in Greater Manchester Posted on 16/01/2025 , work completed 16/01/2025
The trader replied (on 31/01/2025)
Thank you for taking the time to leave us such a lovely review. Thank you for choosing us!
Excellent company
Customer Service
Quality
Value
Always use HEH they are the best company around, as far as I'm concerned. They are quick, efficient, polite and always turn up on time and let you know when they are on their way. I cannot fault them in any way. Would absolutely 100% recommend them
Customer in Greater Manchester Posted on 15/01/2025 , work completed 15/01/2025
The trader replied (on 31/01/2025)
Thank you so much for your kind words! We’re thrilled to hear that you are happy with our service. Your feedback means a lot to us and helps us continue to improve. We look forward to working with you again in the future!
Fault found
Customer Service
Quality
Value
Richard and Ethan arrived to correct an ongoing wiring problem. Working together in a restricted access area was an unenviable position but it was done methodically and with a smiley face. It was resolved and is now working perfectly. A radiator problem was explained to me and a further visit in the warmer months to rectify this and to replace an ageing boiler is to be arranged. What great service is offered by Heh UK. Appointments were made and kept and a text to say engineers are on the way on repair day. Would recommend totally.
Customer in Greater Manchester Posted on 14/01/2025 , work completed 14/01/2025
The trader replied (on 31/01/2025)
Thank you for your 5 star review, We are delighted to hear you are happy with our service and look forward to working with you soon!
Call out
Customer Service
Quality
Value
I phoned on Friday whilst away on holiday. The App said we had an issue. The telephonist took control and arranged for an engineer to call around on Saturday morning. He made everything secure and got the system working again during the exceptionally cold period. Fantastic service and excellent communication. I Can’t rate them highly enough. Marvellous customer service. David
Customer in Greater Manchester Posted on 13/01/2025 , work completed 10/01/2025
The trader replied (on 31/01/2025)
Thank you for taking the time to leave such a great review, your review has really made our day. Thank you from all at HEH
Boiler inoperative, minus 8 degrees and no Heating!
Customer Service
Quality
Value
Phoned at 9am and the boiler was fixed by midday. Excellent communication via text,email and phone.
Customer in Greater Manchester Posted on 10/01/2025 , work completed 10/01/2025
Great friendly service
Customer Service
Quality
Value
Had arranged a visit to get s quote to remove a non working gas fire as my father wanted to replace it for an electric fire. The engineer who came, Andy Baxter, was very friendly and gave my father all the information he needed. He advised that they could fit any fire we bought on the same day as removing the gas fire. This was something I wasn't expecting but was very happy with the overall quote. Very reasonable and exceedingly customer-friendly
Customer in Greater Manchester Posted on 08/01/2025 , work completed 08/01/2025
The trader replied (on 31/01/2025)
Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
12+ year old gas boiler service, repair, & advice.
Customer Service
Quality
Value
Our latest heating engineer Jack was at primary school when our boiler was installed by HEH! And it's still going strong, thanks to him this year. Before that, we've always had exemplary service from Dylan, & Dave. These guys clearly take a pride in their work.
Customer in Greater Manchester Posted on 07/01/2025 , work completed 07/01/2025
Boiler Service
Customer Service
Quality
Value
Excellent service, as always! Local firm, which offers top-notch customer service at a competitive price. Keep me informed & happy to continue to use
Customer in Greater Manchester Posted on 03/01/2025 , work completed 03/01/2025
The trader replied (on 31/01/2025)
Thank you for your lovely review. Its great to hear you are happy to choose us again in the future.
Excellent service as usual.
Customer Service
Quality
Value
Excellent service and repair to boiler hot water. The engineer arrived later in the day. Very pleasant informative and friendly.
Customer in Greater Manchester Posted on 02/01/2025 , work completed 02/01/2025
The trader replied (on 31/01/2025)
Thank you for your positive review, we really do appreciate you taking the time to share with us.
Trustworthy and safe
Customer Service
Quality
Value
I had a ceiling water leak, which was sourced from the upstairs under the floor heating system. My insurance would not cover the repair and was during the Christmas break. This was a business which returned my message and arranged an early visit to fix the problem, preventing further damage. The heating engineer who attended on time, he was friendly, approachable and positive. He fixed the leak, although the replacement part was not available and an alternative option was applied. The business had only allocated a small assessment time, but the job required 3 times that length. They adjusted their appointments to resolve my matter. A credit to the business and staff.
Customer in Greater Manchester Posted on 02/01/2025 , work completed 02/01/2025
Usual excellent service
Customer Service
Quality
Value
Following an issue with my boiler, I rang HEH and Andy arrived, checked everything, explained everything all within a few hours.
Customer in Greater Manchester Posted on 02/01/2025 , work completed 02/01/2025
Boiler repair
Carried out work on faulty part on boiler. Done to time specified, by a very pleasant and helpful young man. Would always highly recommend your company.
Customer in Greater Manchester Posted on 20/12/2024 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
HEH have just fitted a boiler at my property and the whole process from getting a quote to completing the installation went very smoothly. The staff are polite and take care in their work, they explained all the information I required very clearly. A good local company who I highly recommend.
Customer in Greater Manchester Posted on 19/12/2024 , work completed 18/12/2024