High Efficiency Heating UK Ltd

Our CH boiler broke down, I called HEH, they sent an engineer within 3 hours and diagnosed the fault, then temporarily fixed the boiler. They sent a quote for the job the same day, booked them in for the week after, job completed on time, at the price quoted and the lads were great. No mess, no hassle, they just did what they had to. 10 out of 10. Very good prices too.

My old French boiler broke down on 29 December 2023, after supplying 2 kitchens, two shower rooms, and 7 circuits of underfloor heating for 17 years. A local engineer had struggled for a year to keep it going, but it was now dead. My only hot water was a kettle. My only heating was an electric convector heater. For the whole of January I was in communication with the 12 Trusted Traders near my home, but none gave me confidence that they would be able to replace the entire system of gas boiler, thermostats and underfloor heating controls. In desperation I phoned the 13th nearest Trusted Trader: High Efficiency Heating. The Receptionist was so friendly, and she understood exactly what I needed. She made an appointment for Richard, the Technical Support Manager, to visit me a few days later. By the end of the week, I received a very thorough 9-page report, with exact details and costs of the entire project. I was very happy to pay the deposit, and the work was scheduled for the four days before Easter. Dylan and his apprentices were so friendly and efficient. They finished most of the work in 3 days, then came back after Easter to make some adjustments. The boiler was making an unusual intermittent humming noise, so HEH arranged a visit from Worcester Bosch at no charge, and the boiler was silenced within an hour. Everyone in HEH is genuinely friendly and efficient, and they are quick to respond when anything needs to be adjusted. They are simply the best!

I contacted HEH after being recommended by a neighbour and having been let down previously by someone else. It was my first time using this company and they were brilliant. The engineer and his apprentice were polite, knowledgable and explained everything to me. Happy I’ve finally found a decent company to use for servicing and repairs on our heating system.

I cannot recommend HEH highly enough. They came to fix a problem I had within 3 hours of me ringing them - true professionals. Always reliable and nothing too much trouble. Thank you 👍

I got a message this morning first thing to advise they were on the way and he promptly arrived as promised. He was polite, professional and after completing the job asked for my documentation so he could affirm the job had been completed. Excellent and courteous customer service.

I cannot recommend High Efficiency highly enough. Honest, reliable, friendly and professional. Used them several times for annual boiler service and repairs. Came out today to give me some honest advice regarding a remote filling link rather than having to move the boiler! Thank you.

We had a leak in our boiler, rang up on Monday morning and it was fixed by Monday afternoon. Incredible service. We’ve been happy with HEH before for fitting radiators/boiler services but they really outdid themselves this time. Thank you so much.

Annual boiler service Professional Polite Prompt We have an annual plan which has worked well for us over the past few years

Today, I've had new valves replaced on leaking radiators. Also a full annual service. All covered by yearly maintenance contract. Exceptional service from HEH

Found the boiler to be leaking Saturday morning and called out the Engineer who came round within the hour. He diagnosed a faulty manifold and replaced it there and then. In total it took less than two hours from call out to repair. The Engineer was polite, professional and competent. When we found the fault we had visions of being without heating and hot water over the weekend but we needn’t have worried, HEH made it a thoroughly pain free experience. We have a maintenance contract with HEH and their service is second to none.

HEH completed a service of our Worcester Bosch boiler at church. The work was done extremely efficiently.

Prompt and efficient service at a very reasonable price. I would highly recommend this company to anyone.

As usual. Everything done efficiently and when booked . So well looked after, immediate response to initial proble, care taken to ensure heating working.

Contacted HEH to sort out a leak on my central heating system, very prompt action and it was all fixed that day at a reasonable price. Great work.

Arrived on time and the job was carried out with minimal fuss. I can’t fault this company and wouldn’t use anyone else.

We bought our ATAG boiler from HEH three years ago. It has just had its regular annual service. Engineer notified us he was on his way and arrived at the arranged time. Very pleasant, polite and efficient engineer.

Woke up at 6am to discover a leak under the boiler. Left a message with the office and Sharon rang me back once they were open. Engineer arrived just before 1pm and now has finished tidied up and told me the boiler is good to go. All covered on my annual maintenance plan.

Would highly recommend HEH. From the initial call to get a quote to the new boiler being installed was about 3 and a half weeks and everyone I have dealt with at HEH has been so helpful and super friendly. A big shout out to Richard who came to provide the quote. He was so helpful in answering all my questions to help me decide whether to go ahead or not, and put my mind at ease when we discovered an issue with the gas pipe that was feeding the existing boiler, that would need to be replaced before the new boiler was fitted. The quote was very detailed so I knew exactly what work was going to be done including the gas pipe replacement and what I was getting as part of the boiler package. Both Ethan and Jack who came on the day to carry out the work and to fit the new boiler were incredibly professional and so lovely. They made me feel at ease from the moment they arrived. Brilliant service from start to finish!

Richard arrived, having let me know his ETA. Assessed the problem and next step, to agree schedule and budget. Richard fully understood my problems and explained the possibilities for correction. At the same time I am having a gas service of my appliances.

We bought our boiler from these and this was its 2nd annuul service The engineer arrived on time , was polite and tidy He completed all the necessary paperwork and the office sent through an invoice

Engineer arrived at expected time. Polite, friendly, efficient service. Perfect. Would definitely use again

Dylan and Jack did an excellent job on a tricky flue installation. They arrived on time, worked hard, cleared up extremely well and were a pleasure to have in our apartment. It was a first class job.

Had boiler serviced they were efficient , customer friendly, reasonably priced, returning customer who would genuinely recommend this firm

I had never heard of plinth heaters but it was the perfect solution if my pipework had enough access. They did a pre fit,it was, so we now knew which radiator to get. They came back and fitted it Polite, helpful and tidy.

Great fire and boiler service. Came on time with handy text to let us know engineer on their way. Put mind at rest after discovering rubble behind fire, explained it could be chimney collapse, but thankfully after rubble removal (which they took away) and fire bomb test transpires chimney is fine. Great engineer can't recommend this company highly enough. Thanks